イビス ブリュッセル エラスムス 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 459 件のレビュー

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Route De Lennik 790, Anderlecht, 1070 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • ベルギーの首都ブリュッセルの活気ある中心部から地下鉄で15分です。

  • グランプラス(Grand Place)から地下鉄で20分(乗り換えなし)

  • お食事とお飲み物を24時間ご用意しております。

  • エラスムス病院から徒歩1分

  • 食べ放題の朝食をご用意しております。

当ホテルの客室

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ホテル所在地

イビス ブリュッセル エラスムス

Route De Lennik 790, Anderlecht
1070 ブリュッセル
ベルギー

GPS:50.815129, 4.272359

電話番号
ファックス +32 2 523 62 83

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IBIS KITCHEN

Offering innovative and varied cuisine to satisfy all your cravings, whether it is for something sweet, savory...or both. All you can eat buffet available from Monday to Thursday.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  459 件のレビュー

トリップアドバイザーの評価  3.7/5  135 件のレビュー

Perfect location for the metro

トリップアドバイザーの評価 4.0/5

sandra523 トリップアドバイザー認証口コミ

This Ibis is perfectly located as literally one minute walk from the Metro so easy to get in to Brussels town center. The hotel itself is spotlessly Clean. The only thing that lets itself down are the quality of the towels.They are so thin if you are tall etc you will need two to dry you. they allow dogs in the restaurant and the food is excellent. My only critique was we asked for extra towels as women like to wash their hair and they never arrived over our three nights stay even though we constantly asked.

Dear Sandra, Thank you for taking the time to share your review. It’s wonderful to know our proximity to public transport and our restaurant offerings enhanced your visit. We also value your recognition of our spotless environment. However, we are sorry for the inconvenience with the amenities provided. Your feedback helps us improve, and we’ve shared it with the relevant teams. On a positive note, we’re glad your dining experiences met your expectations. Thank you again for highlighting the aspects you enjoyed. We do hope to welcome you back on a future occasion. Best wishes, Dufer Arnaud , General Manager

Thanks to Jude and the team!

トリップアドバイザーの評価 4.0/5

Billy M トリップアドバイザー認証口コミ

We booked this for my 34th birthday, and after requesting a nice room that management would recommend, we arrived and checked into a great room with chocolates and a happy birthday note left in the room. The staff were extremely helpful and couldn't have provided a better service. Jude on reception in particular was great. He loaned me a travel adapter when we arrived and on our second evening, I suffered a bout of Ill health due to raised blood pressure. Jude helped provide a bag of ice to bring my temperature down and then called paramedics to treat me. We were so grateful for Jude's help and I'm sad that we didn't get to say goodbye when we checked out yesterday as he was off shift. If management read this, please send our thanks again to Jude. He is an asset to your hotel and great staff member to your team. In regards to the room, the bed was super comfortable and perfect size for us. The location is 20 minutes metro ride into central Brussels and the station itself is a 5 minute walk. The only thing I'd say is that the food was a bit bland and overpriced. Overall though, we thoroughly enjoyed our stay here.

Dear Ib, Thank you for taking the time to share your review. We are delighted that you appreciated the caring approach of our team, the comfort of our Sweet Bed by Ibis, and the thoughtful touch of the chocolates and birthday note. It is our pleasure to provide a service that makes our guests feel valued and taken care of. However, we regret to hear that our culinary offerings did not meet your expectations. We are constantly working to improve our menu options and provide a satisfactory dining experience for our guests. Your comments regarding the food are noted and we are looking into how we can enhance our dishes to better match our guests' tastes. Finally, we are pleased that you found our location convenient for exploring the heart of Brussels and that the proximity to the metro station made your travel around the city easy. We hope we will have the opportunity to see you again in the future. Best regards, Timsac Sonia, General Manager

Very noisy rooms

トリップアドバイザーの評価 2.0/5

Яника М トリップアドバイザー認証口コミ

Hotel is extremely noisy and really any sound is heard through walls that are like made of paper. All the talking in next room and corridor can be heard like it was next to you. Nice stuff, modest but clean rooms, good pillows and bed. Breakfast is rather good.

Gamble on getting a parking space after you've paid upfront for your room.

トリップアドバイザーの評価 4.0/5

XF_Jagman トリップアドバイザー認証口コミ

We chose this hotel although it is far outside Brussels, for its secure parking, its one disabled bay and because it had a restaurant open for dinner on the nights we were going to be there. I find it unacceptable that the Accor booking system (not just this hotel) does not allow you to reserve a parking space (disabled or not) in a hotel with 81 rooms and about 25 parking spaces (1 disabled) before taking your money for a non-refundable room! You can only ask for a space and pay the hotel €10 per night on check-in. I emailed the hotel and was given assurances that "a" space - they could not specify the disabled space - would be saved for me. But I arrived early just to be sure. Full credit to the helpful staff! What was I supposed to do if I arrived and all the spaces were already taken? On most nights, their car park was full and there wasn't anywhere else nearby to park. Luckily, no-one else had a blue badge so I had no difficulty parking, but I do not like trusting to luck when there is an obvious solution. Do something about it, Accor!

Dear Guest, Thanks for your review about our hotel. We are pleased that you found our secure parking, dedicated disabled bay, and the availability of our hotel restaurant for dinner to be convenient for your stay. Our team is always ready to assist and provide the best service possible, so we're thrilled to hear that you found our staff helpful. However, we understand your concerns regarding the parking situation and the limitations of our reservation system. While we do our best to accommodate all our guests’ needs, we regret any inconvenience you may have experienced due to the parking availability. We appreciate your suggestion and will take it into consideration as we continuously strive to improve our guests' experience. Finally, we hope that despite the parking issue, you were able to enjoy the surrounding amenities and the convenience of our hotel's location, close to both the Erasmus Hospital and public transport options for easy access to the city center. We are hoping to welcome you back in the future. All the best. Timsac Sonia, General Manager

Unclean and unhygienic

トリップアドバイザーの評価 1.0/5

Tosin A トリップアドバイザー認証口コミ

I recently stayed at Ibis Brussels Erasmus and was utterly appalled by the lack of basic hygiene standards. Upon checking in, I was told that the room had been thoroughly cleaned and prepared after the previous guest’s departure. On the surface, everything appeared to be in order—the bed was neatly made, and the room looked clean. However, what I discovered later that night was beyond shocking. When I pulled back the covers to get into bed, I was horrified to find period blood stains on the bedsheet, clearly left behind by the previous occupant. This absolutely revolting discovery made it clear that the hotel had not changed the bedding between guests, despite their assurances. It’s one thing to overlook a small detail, but failing to change the sheets—especially when they are visibly soiled—is inexcusable and utterly disgusting. This incident not only ruined my stay but also raised serious concerns about the hotel’s overall cleanliness and the health risks it poses to its guests. If this is the level of care they take with something as basic as changing the bed linens, it makes me wonder what other corners they are cutting in terms of cleanliness and sanitation. I strongly urge anyone considering a stay at Ibis to reconsider. A clean bed is the bare minimum one should expect from any hotel, and if they can’t even meet that standard, they don’t deserve your business. I will certainly never be returning and will advise others to steer clear of this establishment.

Dear Guest, We appreciate you taking the time to share your feedback with us. The cleanliness and hygiene of our rooms are of utmost importance to us, and we have strict protocols in place to ensure the highest standards are maintained. Our housekeeping team is trained to thoroughly clean and prepare each room between guests, including changing all bed linens. The situation you described is not representative of our standards. We also have a dedicated team that performs regular quality checks on all our rooms. We hope we can welcome you back in the future. Kind regards, Dimitrio Virone, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 760 件のレビュー 5.7/10 客室
  • 593 件のレビュー 9.3/10 サービス
  • 8 件のレビュー 9.6/10 インターネット
  • 483 件のレビュー 4.8/10 快適さ
  • 315 件のレビュー 8.3/10 朝食
  • 293 件のレビュー 7.6/10 清潔さ
  • 221 件のレビュー 4.5/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。