イビス ブリュッセル エラスムス 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 649 件のレビュー

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Route De Lennik 790, Anderlecht, 1070 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • ベルギーの首都ブリュッセルの活気ある中心部から地下鉄で15分です。

  • グランプラス(Grand Place)から地下鉄で20分(乗り換えなし)

  • お食事とお飲み物を24時間ご用意しております。

  • エラスムス病院から徒歩1分

  • 食べ放題の朝食をご用意しております。

当ホテルの客室

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ホテル所在地

イビス ブリュッセル エラスムス

Route De Lennik 790, Anderlecht
1070 ブリュッセル
ベルギー

GPS:50.815129, 4.272359

電話番号
ファックス +32 2 523 62 83

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IBIS KITCHEN

Offering innovative and varied cuisine to satisfy all your cravings, whether it is for something sweet, savory...or both. All you can eat buffet available from Monday to Thursday.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  649 件のレビュー

トリップアドバイザーの評価  3.5/5  126 件のレビュー

Unclean and unhygienic

トリップアドバイザーの評価 1.0/5

Tosin A トリップアドバイザー認証口コミ

I recently stayed at Ibis Brussels Erasmus and was utterly appalled by the lack of basic hygiene standards. Upon checking in, I was told that the room had been thoroughly cleaned and prepared after the previous guest’s departure. On the surface, everything appeared to be in order—the bed was neatly made, and the room looked clean. However, what I discovered later that night was beyond shocking. When I pulled back the covers to get into bed, I was horrified to find period blood stains on the bedsheet, clearly left behind by the previous occupant. This absolutely revolting discovery made it clear that the hotel had not changed the bedding between guests, despite their assurances. It’s one thing to overlook a small detail, but failing to change the sheets—especially when they are visibly soiled—is inexcusable and utterly disgusting. This incident not only ruined my stay but also raised serious concerns about the hotel’s overall cleanliness and the health risks it poses to its guests. If this is the level of care they take with something as basic as changing the bed linens, it makes me wonder what other corners they are cutting in terms of cleanliness and sanitation. I strongly urge anyone considering a stay at Ibis to reconsider. A clean bed is the bare minimum one should expect from any hotel, and if they can’t even meet that standard, they don’t deserve your business. I will certainly never be returning and will advise others to steer clear of this establishment.

Dear Guest, We appreciate you taking the time to share your feedback with us. The cleanliness and hygiene of our rooms are of utmost importance to us, and we have strict protocols in place to ensure the highest standards are maintained. Our housekeeping team is trained to thoroughly clean and prepare each room between guests, including changing all bed linens. The situation you described is not representative of our standards. We also have a dedicated team that performs regular quality checks on all our rooms. We hope we can welcome you back in the future. Kind regards, Dimitrio Virone, General Manager

Lovely stay, perfect location

トリップアドバイザーの評価 4.0/5

matthew b トリップアドバイザー認証口コミ

Although the hotel is at the end of the Erasmus metro line, the hotel is only 2 minutes away on foot to the metro station, and it would take only 20 minutes to arrive at the Brussels Central station. The hotel is situated in a very quiet area surrounded by trees. Check-in was quick, and the receptionist was very polite. The room given was room number 209. It was clean, a decent size for 1 person, and a very comfortable bed. The bathroom was also very clean, and it included the necessary toiletries. Room service was provided everyday. Breakfast was included, and it was a buffet. It included cold cuts, sweet pastries, hot dishes, cereal and coffee.. All in all it was a lovely stay, I would really recommend it and I would certainly revisit this hotel during my next trip to Brussels :-) Thank you for your lovely hospitality.

Dear Matthew, Thank you for such a great review. We are delighted to hear that you appreciated the location of our hotel, conveniently situated near the metro station for easy access to Brussels Central. The serenity of the surrounding trees and our quiet area is something we are proud of, and we're glad it contributed positively to your experience. Our team takes pride in offering a smooth check-in process, and it is pleasing to note that this was reflected during your arrival. We make it our mission to ensure rooms are meticulously clean and comfortable, and it’s rewarding to hear that you found the room and bathroom to your satisfaction, including the provided toiletries. Moreover, we're glad that the variety offered at our breakfast buffet met your expectations, as we aim to provide a great start to the day for our guests. Our staff is dedicated to delivering exceptional service and hospitality, and your recognition of their efforts is truly appreciated. Your recommendation and intentions to revisit are the highest compliments we can receive, and we are grateful for your kind words. We look forward to a return visit from you in the future. Best wishes, Dimitrio Virone, General Manager

Not a pleasant experience

トリップアドバイザーの評価 1.0/5

Passenger08622014316 ビジネス - トリップアドバイザー認証口コミ

Appalled and mesmerised why you do not wish to earn money for your hotel Restaurant could not accommodate a coach party for food in the evening, which crazy when there nothing adulate around the local area Didn’t find staff at all helpful, they rather ignore customers who standing at the bar for ages cannot Allegedly you advertised coach parking when there none, I’d never personally book this hotel nor would I recommend it to anyone Business is about keeping your clients happy not making them unhappy and make them feel you did not want us there

Dear Assen, Thank you for taking the time to share your feedback. Our aim is to provide all our guests with an enjoyable dining experience, and we regret to hear that we were unable to accommodate your coach party in our restaurant. We understand the importance of attentive service and are sorry to read that our staff did not meet your expectations at the bar. Please rest assured that we strive to offer a welcoming and efficient service to all our guests. Regarding parking, we apologize for any confusion regarding coach parking facilities. We do offer parking for vehicles, and while we don’t have specific coach parking, we always aim to assist our guests with alternative arrangements when possible. Ensuring the happiness and satisfaction of our guests is the cornerstone of what we do at ibis Brussels Erasmus, and it is with regret that we learn your stay did not reflect this. We value all our guests and are saddened that you felt unwelcome, as this is certainly not the standard of hospitality we aim to deliver. We hope this experience will not deter you from staying with us in the future. Warm regards, Dimitrio Virone, General Manager

Decent hotel

トリップアドバイザーの評価 4.0/5

Bigaitch27 トリップアドバイザー認証口コミ

I stayed for one night here bei g in the city for a football trip. The hotel is everything I would expect from an Ibis, no thrills, but clean, and comfortable. The room was decent and the bed very comfortable and the bathroom was fine albeit fairly small. The breakfast was decent, all you can eat and drink with a selection of hot , cold meats with cheese, fruits, pastries and yoghurts and toast and it all tasted good. Slight complaint that I waited at the bar to get served and was ignored so gave up - but otherwise the staff were fine. Another bonus is the hotel is literally a few minutes walk from Erasmus metro station which is only 20 minutes from the city centre. I would use it again.

Dear Guest, Thank you for this review. We are glad to hear that you found our rooms clean and comfortable, and that you enjoyed the Sweet Bed by Ibis. It's great to know that our breakfast selection met your expectations and provided a good start to your day. We apologize for the inconvenience you faced at the bar. We will address this issue with our staff to ensure better service in the future. We appreciate your feedback on our location, and we're happy that you found the proximity to Erasmus metro station convenient for your visit to the city centre. We hope to see you again in the future. Best wishes, Dimitrio Virone, General Manager

Excellent location

トリップアドバイザーの評価 5.0/5

J-K-L-70771 トリップアドバイザー認証口コミ

Excellent location close to the motorway and close to the metro station Erasmus. For cars you have to take the entrance of "ULB Logement d'Etudiants". If you miss it, you can't turn around, you need to do a big loop, but it is easy. Entering the hotel car park is free (just approach the barrier), for exiting you need a code that you will get at the reception. Rooms are nice and clean, staff is friendly. Nice bar. Strong point at breakfast: waffles!!!

Dear Guest, Thank you for this great review. We are delighted to hear that you appreciated our excellent location near the motorway and metro station Erasmus. It's great to know that you found our rooms to be nice and clean, and our staff friendly. We're also glad that you enjoyed our bar and the waffles at breakfast. We appreciate your feedback regarding the entrance to our car park and will take it into consideration for future improvements. We hope that this did not cause too much inconvenience during your stay. We look forward to welcoming you back soon. Kind regards, Dimitrio Virone, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 558 件のレビュー 8.1/10 ロケーション
  • 814 件のレビュー 5.3/10 客室
  • 631 件のレビュー 9.3/10 サービス
  • 12 件のレビュー 6.4/10 インターネット
  • 522 件のレビュー 4.3/10 快適さ
  • 391 件のレビュー 8.5/10 朝食
  • 330 件のレビュー 6.9/10 清潔さ
  • 227 件のレビュー 3.9/10 お値打ち度

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