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Mercure Paris Bastille Marais oteli 4 yıldız

Avis müşterileri puanı 4.3/5 2.667 görüş

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Mercure Paris Bastille Marais oteli
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+ 15 Hizmetler

Otel ekstraları

  • Paris'in merkezinde otel

  • Bureau Veritas onaylı ALLSAFE Sertifikası

  • Huzurlu iç teras

  • 3 kişilik odalar

  • 24 saat boyunca içecek ve atıştırmalık servisi

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

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Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

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Otelin konumu

Mercure Paris Bastille Marais oteli

53 rue Richard Lenoir
75011 paris
fransa

Tel: +33143798333

Faks: (+33)1/44649692

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • Uçakla

    PARIS ORLY 19km / 11,81 mil mesafede

  • Uçakla

    ROISSY CDG 30km / 18,64 mil mesafede

  • Trenle

    GARE DE LYON 1,7km / 1,06 mil mesafede

  • Trenle

    GARE DU NORD 4km / 2,49 mil mesafede

GPS :48.857251, 2.380612

Konaklama olanaklarımız

Farklı zevklere uygun farklı kategorilerde odalar sunuyoruz. Odalarımızın tümü aynı zarafete ve mükemmeliğe sahiptir, ancak farklı ambiyanslar sunar. Standart Odalarımız Ingres'in çizimleriyle konforlu ve hoş bir atmosfer sağlar. Privilege Odalar geniş ve aydınlıktır, her türlü hizmete sahiptir ve Paris ve Sacré Coeur manzaraları sunar.

Restoranlarımız ve barlarımız

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Daha fazla bilgi edinin

ALL Puanlama 4.3/5

2.667 görüş

TripAdvisor Derecesi 4.0/5

723 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Decent hotel in nice area

Tripadvisor puanı 4.0/5

yorkh651 Business - 13/09/2020 TripAdvisor onaylı yorum

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

Tripadvisor puanı 4.0/5

fraserb549 19/02/2020 TripAdvisor onaylı yorum

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Europe Christmas holiday

Tripadvisor puanı 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor onaylı yorum

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

Tripadvisor puanı 3.0/5

swinster70 Business - 21/10/2019 TripAdvisor onaylı yorum

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Noisiest hotel ever

Tripadvisor puanı 2.0/5

John F Couples - 16/10/2019 TripAdvisor onaylı yorum

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Rude staff

Tripadvisor puanı 1.0/5

Aoife C Family - 03/10/2019 TripAdvisor onaylı yorum

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Great stay, terrible ending

Tripadvisor puanı 4.0/5

rf227 Solo travel - 13/05/2019 TripAdvisor onaylı yorum

I enjoyed my stay at the hotel. The included breakfast was quite good, the room was comfortable and quiet. It is located in an interesting area, very walkable to many sites museums, shops. The end of my trip was nearly a disaster. There is a taxi stand in the square by the hotel. I asked if I should walk there to catch a cab to the airport. The concierge said the hotel could order one for me. I indicated the cab had to accept a credit card. (N.B.: cabs in Paris are required to take credit cards, but many drivers try to tell you they don't have a machine - be insistant). Then the driver whom the hotel called took me to DeGaulle, and when we got there said he did not have a machine!!! The fare was 60 Euros, and I had only a little over 50 Euros on me (I was heading back to the US). What if I'd been leaving France with only 5 0or 10 Euros??? What a mess, and I fault the hotel staff for not being clear that the driver they found for me did not accept cards. I could have easily walked to the cab stand.

Good location, but very small rooms

Tripadvisor puanı 3.0/5

Herr-Luisito Friends getaway - 07/08/2018 TripAdvisor onaylı yorum

Very strategic location, 10 min by foot to the Bastille, full of cafes, shops and restaurants around. The room very clean, however, really too small, and there is no significant privacy, it is possible to listen what is happening beside the other rooms, furthermore, no significant advantages or benefits received for Accor/Mercure members, just a simple drink.

Bonjour cher client, Je vous remercie de votre commentaire suite à votre séjour dans notre hôtel Mercure Paris Bastille Marais. Nos tailles de chambre sont dans la moyenne d'un hôtel Mercure Parisien de 13 à 21 m² pour une chambre double classique. Je vous invite à venir découvrir nos chambres Privilège lors d'un prochain séjour. Je suis persuadé que vous trouverez les mètres carrés qui vous ont manqués. Bien cordialement Mickael VEVRES Directeur

LAST MINUTE CANCELLATION/TRANSFER

Tripadvisor puanı 1.0/5

scgrady Couples - 06/06/2018 TripAdvisor onaylı yorum

Despite booking 2 weeks in advance and checking in online 2 days in advance (as well as pre-paying) and being a Gold Accor Member - was advised via email at 7:30pm on the day of arrival that we were being switched to a far inferior hotel, no acknowledgement of my membership level/fidelity. Despite attempt to apologise, won't be staying here again and reconsidering my Accor membership

Dear Mister Grady, Once again we apologize for this situation beyond our control. My colleague explained the reason for your relocation and I assure you that the Mercure Bastille Saint Antoine hotel is a 4-star hotel of the same standard as ours. If you have encountered a problem, do not hesitate to let me know. Best regards Mickael VEVRES Directeur

Temizlik

Avis müşterileri puanı 3.0/5

Melih S. Tek başına seyahat edenler - 20/04/2018 ALL için doğrulanmış yorumlar

Odaya ilk geçtiğimde temizlik hiç yapılmamış gibiydi, her taraf saç kıl dolu , wc ye eksik malzemeler konulmuştu örneğin sabun yoktu. Konulmamıştı ekstra para vererek kendime marketten sabun almak zorunda kaldım.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickael VEVRES Directeur

convenient overnight in Paris 11ieme

Tripadvisor puanı 3.0/5

tracylR1810UW Family - 29/03/2018 TripAdvisor onaylı yorum

I thought the room was a good size but a bit basic. Breakfast fruits were not fresh ..but the rest was fine. Great service and superb front desk support. Place voltaire is very good for local cafés and restaurants. Nr Bastille

Dear Guest, Thank you for you post on TripAdvisor. Do not hesitate to contact us for anything else. Best regards Mickael, Directeur

Appalling value for money at breakfast

Tripadvisor puanı 2.0/5

staticmouse69 Couples - 14/12/2017 TripAdvisor onaylı yorum

Having just one staff member to manage the breakfast room and room service is insufficient. Every table was occupied or covered with dirty dishes. No more cups, no more water in the coffee machine, no more jam, no more baguettes, no more eggs, no more ketchup. The poor woman was left dashing desperately back and forth, putting out fires. She was clearly poorly trained - "Never waste a journey: Every time you go into the kitchen, take something with you (like dirty plates) and bring something back (like fresh bread)" - is the first lesson any wait staff should be taught. You charge too much money for offering such a poor service. The room and bathroom were clean, comfortable, and perfectly acceptable, however.

Dear Guest, Following your message can you contact me directly to give me your dates of stay ? Indeed we have not had negative feedback about breakfast for several weeks and I confess you do not understand what may have happened. In addition no customers have complained on the spot of any problem. In the meantime, I thank you in advance. Best regards Mickael VEVRES

Nice stay

Tripadvisor puanı 4.0/5

ykamouch Business - 23/10/2017 TripAdvisor onaylı yorum

I was afraid of the size of the room being too small but it was descent for a Capital. Team service was kind. Breakfast was good. I recommend this hotel. Being close to Bastille there are numerous restaurants to please your taste. also PARKING around the area was fairly easy compare to other districts of Paris.

Dear Guest, We are happy to read your satisfaction following your stay in our hotel Mercure Bastille Marais. Do not hesitate to contact us for your next booking :) See you very soon. Best regards Mickaël VEVRES Directeur

A lovely place to stay in Paris!

Tripadvisor puanı 5.0/5

90vendee85 Family - 11/10/2017 TripAdvisor onaylı yorum

This is an excellent hotel - well run and attentive staff. It is also well placed to go almost anywhere and explore local restaurants if one arrives late at the weekend! . It is comfortable and welcoming especially since our two daughters arrived (from London) quite late.

Dear Guest, All the team and I want to thank you for your lovely post following your stay in our hotel Mercure Paris Bastille Marais. We are very happy to read your satisfaction. We hope to welcome you very soon. Have a good day. Mickaël VEVRES Directeur

Good hotel

Tripadvisor puanı 3.0/5

Celine_F3 Business - 19/02/2017 TripAdvisor onaylı yorum

This hotel is well located, next to a tube station. The staff is polite and helpful. The Bedroom was quite small but for one person on a business trip it was big enough. The noise from the next door boulevard can be a bit disturbing though. The bathroom smelt a bit (no window). OK breakfast, although the scrambled eggs were a let down as well as the fruit salad (apples were not freshly cut, they lacked of crunchiness). Good hotel for this area.

Dear Guest, Thank you to share your feedback following your stay in our hotel Mercure Paris Bastille Marais. Don't hesitate to ask us a room on the courtyard view for the next time. We hope to see you very soon in our hotel. Best regards Mickael and all the team of the hotel

Really nice 4* hotel

Tripadvisor puanı 4.0/5

simonbA1350LD Business - 04/12/2016 TripAdvisor onaylı yorum

Conveniently located 4* hotel close to Voltaire metro. Friendly staff and very good value. Tea and coffee in the room, small rooms but modern and all facilities that you would need. Thoroughly recommend for a business trip

Dear Guest, Thank you very much for your post following your stay in our hotel Mercure Paris Bastille Marais. My team and I are very happy to read your satisfaction and we hopeto welcome you very soon. Best regards Mickael, General Manager

Good location, small rooms, can be very noisy.

Tripadvisor puanı 4.0/5

johnbH6711BI Couples - 30/11/2016 TripAdvisor onaylı yorum

This Mercure is in a good location, but it is on a very busy intersection, which has a lot of traffic and nightlife - so if you want a quiet night, book a courtyard view room. We have stayed here several times Because they turn the aircon off between October and April, and there is no fan or heater control in your room, the rooms can get very hot and stuffy. You can open your window - but on the front that means you get all the noise and pollution in your room all night - that is not pleasant. Service is good, staff are good and the hotel and rooms are very clean. Breakfast is typical "hotel" style continental. However there is a fabulous bread and cake shop just round the corner, and plenty of decent restaurants and bars close by. If you looking for a big coffee, Starbucks is a long walk away, near Bastille, or McDonalds is next door. Finally not all taxi drivers know this hotel, so make sure you show them the address written down.

Dear Guest, Thank you for your post following your stay in our hotel Mercure Bastille Marais. Don't hesitate to ask us a room on the courtyard side for your next stay, it is very quiet. Best regards Mickael, General Manager

Great stay

Tripadvisor puanı 5.0/5

Russ W Couples - 09/07/2016 TripAdvisor onaylı yorum

The staff made you feel welcome and they are very helpful. We asked for a quiet room and got one so pleased about that. The rooms are very nice. The location is great as the metro is right outside the door and easy to get around. Nice eating places around and a coin laundry just a minute away.

Dear Ru553ll, Thank you sooo much for your comments about this stay with us. Follow us on Facebook and Google+ pages to all your friends & family, this is our best present! Very best regards from Paris, Mathieu Chaigneau GM

Birthday trip in Paris

Tripadvisor puanı 4.0/5

SKApretto71 Couples - 11/11/2015 TripAdvisor onaylı yorum

I stay in the hotel with my wife, for an extended week end. Hotel is really nice and staff is great; all as expected, and reasonably priced for the value. We had a standard room, no need for more and a good quality one. Single missing piece to get a 5 star rating is the breakfast, that is nice but can possibly be better (altough I have to say: true fresh orange juice and great expresso temped me for a 5 star.... theer is no 4.5, unfortunately) The hotel is near a metro station that will bring you straight to the Trocadero or downtown at LaFayette in 20 minutes, and around a lot of small shops for dinner and a walk are available.

Dear SKApretto71, All the staff is joining me to thank you so much for your comment. This is the only kind of "reward" we are looking for. We really hope to welcome you soon, and don't hesitate to recommend us to all your contacts. Be aware our name is actually changing for Mercure Paris Bastille Marais. Very best regards, M Chaigneau / GM

Friendly and Convenient

Tripadvisor puanı 5.0/5

howardk165 Family - 25/04/2015 TripAdvisor onaylı yorum

the hotel is well-located with easy access to metro and bus lines and is in the heart of a great neighborhood with wonderful restaurants. The staff is friendly and very helpful-made our stay so enjoyable.

Dear Tripadvisor member, Your comment is a nice sunshine in our rainy day in Paris. All the team is joining me to thank you so much for your comments, and we are very pleased to have met your expectations. We really hope to welcome you again in the Mercure Paris Voltaire Quartier Bastille during your next stay in Paris. Best regards, M Chaigneau GM

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