Отель de l'Opera Ханой — MGallery

Отель de l'Opera Ханой — MGallery 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 342

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Особенности отеля

  • Отель расположен в нескольких минутах от Ханойского оперного театра и озера Хоанкьем

  • Пятизвездочное обслуживание и удобства

  • «Утонченный и современный дизайн с элементами декора, вдохновленного историей и культурой»

  • Круглосуточное обслуживание в номере

  • Крытый бассейн с подогревом, поле для гольфа и теннисный корт

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

сертифицированный отель ALLSAFE

Расположение отеля

Отель de l'Opera Ханой — MGallery

29 Trang Tien street, Hoan Kiem district
10000 ХАНОЙ
Вьетнам

GPS:21.024762, 105.855616

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Обзор
При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

Наши номера

Для дополнительного комфорта все номера оснащены современными кроватями по заказу отеля. Матрас кровати имеет толстый слой из перьев в дополнении мягкий пуховых одеял и больших подушек.

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Рейтинг ALL  4.4/5  Отзывов: 342

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 994

great stay cant fault it

Примечание: Tripadvisor 4.0/5

X8637ZGpeterb Couples - Реальные отзывы TripAdvisor

it was great the staff are just great , its an old style hotel but very nice the food is nice the staff are so helpful, met the general manger , he was so nice , the hotel needs revamp , the price was high , i would shop around i think it was too much but cant fault it for food and service and location was great .

Dear X8637ZGpeterb, Thank you for corresponding with us and for sharing your feedback. While we will be addressing those areas which require improvement, do know that it was my absolute pleasure to have had the opportunity to meet you and was also pleased to learn that our dedicated team looked after you well. I will be sure to share your nice words with them. I do hope to have the pleasure to welcome you back to Hanoi in the near future, and should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

One of our best stays in Vietnam

Примечание: Tripadvisor 5.0/5

JonathanAnthes Семьи - Реальные отзывы TripAdvisor

Hotel del l'Opera Hanoi was our first stop in a 3 week's adventure through Vietnam, and we could not have been happier with the hotel's service and amenities. We stayed in a two twin-bed suite on the 2nd floor with outward-facing windows. There was virtually no level street noise that came through the windows, and we found the room very comfortable and accommodating to our needs. The furniture, including the chairs, beds and couch, were all very comfortable and the perfect size. The bed was incredibly soft and comfortable and led us to great nights of sleep coming off long-haul flights from the USA. We compared every bed we stayed in previously to this one. The breakfast offerings were great. You had a choice of a la carte or buffet, but the buffet had plenty of offerings that I never felt the need to order a la carte during our 4-day stay. The pool was an excellent way to erase the heat of the day from sight-seeing, but besides the oval mirror in the ceiling, it was nothing to write home about. The lounge chairs outside the pool were very nice, but be careful of the circular wicker egg-shaped chairs. They are not very stable and can easily tip over. As for the service of the staff, impeccable! The attention to detail by the staff is a very noticeable difference from that of hotels in the US. Every day we were greeted by the front desk by our last names and were asked how we were enjoying our stay. We did have a slight incident during our stay, but it was handled by the front desk and management team masterfully. Housekeeping accidentally knocked my Sonicare diamond toothbrush off the vanity and failed to work correctly. I could piece together what happened due to the toothbrush cover being on the floor when we returned. After speaking with the front desk, they immediately called the manager, who confirmed with his team what happened, apologized, and did everything in his power to make things right. Our resolution was agreed upon, and he asked me about my stay: where we were going next, how we were enjoying Hanoi, etc. The transition from the business at hand to a sincere conversation about our travels was customer service at its finest. I can easily see that it would be handled with compassion and ease if a similar situation arose. I cannot thank the staff at Hotel de l'Opera Hanoi enough for a perfect way to start our vacation. They made a lasting impact on our trip.

Dear JonathanAnthes, Thank you for sharing your experience with us and for your recent stay at Hotel de L'Opera Hanoi. It was truly our pleasure to have looked after you during your stay and I will certainly be sharing your nice comments with our team, whom will be delighted to learn that their dedicated efforts did not go un-noticed. From all of us, we do trust your travels home have you well and look forward to welcoming you in the not so distant future, should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

Amazing Hanoi Hotel

Примечание: Tripadvisor 5.0/5

Wander58975435313 Деловые путешественники - Реальные отзывы TripAdvisor

I normally eat outside the hotel but This hotel has much of the food i am looking for. Breakfast had unique selections, buffet lunch was great and dinner menu was outstanding. The room was classical and the bed was so comfortable

Dear Wander58975435313, Thank you for sharing your feedback and reaching out to us. It was our absolute pleasure to be your host hotel during your recent sojourn. I was delighted to learn that your experience was met with such positivity; from our hotel's unique bedding to our food and beverage offering. I will be sure to pass along your nice comments with our team so as to make sure their dedicated efforts do not go un-noticed. In the meantime, I do very much trust your travels have you well and look forward to having the opportunity to serve you in the near future, should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

Good location but pricey

Примечание: Tripadvisor 3.0/5

TMarx Friends getaway - Реальные отзывы TripAdvisor

Check In/out service at front desk needs improvement. Staff did not make guest feel welcoming. Hotel condition is getting old and dated. Could hear guest speaking attgr next room. Sound proofing is bad.

Dear TMarx, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are sorry to read that your stay with us did not meet your expectations, especially the fact the our team failed to make you feel welcomed. At Hotel de l'Opera Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

Business stay in Hanoi

Примечание: Tripadvisor 5.0/5

RonPach Деловые путешественники - Реальные отзывы TripAdvisor

I was in Hanoi for work for 2 weeks in May 2022 & stayed at the M Gallery Hotel de l'Opera. I was in a suite on the 8th floor and it was furnished well & quiet. The best thing about this hotel is the staff. I was working very late nights and the housekeeping/laundry/room service personnel were very accommodating to my needs. I ate in the restaurant & lounge and the food was delicious, exactly what I was looking for. Front desk staff were amazing, Ngoc Anh & Thuc Anh stand out for their helpfulness. The lounge staff were also very friendly, polite and willing to make every visit a wonderful experience. And the location near the Opera House is the best place to stay, so much to see & do in this area. I look forward to my return to Hanoi and this property in the very near future.

Dear PonPach, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to know that you were satisfied with the room, the food quality and most importantly, the service provided by our team members. We will certainly share your generous words of praise with our colleagues who will be very motivated. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

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Другие интернет-пользователи оценили наш отель

  • 103 Отзывов 9.6/10 Расположение
  • 137 Отзывов 7.7/10 Номер
  • 164 Отзывов 9.1/10 Сервис
  • 33 Отзывов 7.9/10 Завтрак
  • 32 Отзывов 6.5/10 Чистота

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