Отель дель Опера Ханой - MGallery Collection 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 063

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Описание

Особенности отеля

  • Отель расположен в нескольких минутах от Ханойского оперного театра и озера Хоанкьем

  • Пятизвездочное обслуживание и удобства

  • Утонченный современный дизайн с элементами декора, вдохновленными историей и культурой

  • Изысканные номера с роскошными кроватями, деревянными полами и просторными ванными комнатами

  • 8-этажный крытый атриум — настоящее чудо современной архитектуры со стеклянным потолком

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Расположение отеля

Отель дель Опера Ханой - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 ХАНОЙ
Вьетнам

GPS:21.024762, 105.855616

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При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 063

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 106

Сертификат качества 2024

No sleep

Примечание: Tripadvisor 3.0/5

Alan A Реальные отзывы TripAdvisor

This Hotel is a lovely place, breakfast is wonderful with plenty of choice. The plug sockets are fine for the British 3 pin. The position of the hotel is very central close to all restaurants and shops. Huge problem was the late night to early morning constant loud thumping music from the bars outside. We was there for nights and the sleep for two nights was a real problem. When you have flown for many hours and the jet lag sets in quilty of sleep is a must.

Dear NottinghamAlan, Thank you for sharing your experience with us and I am very sorry to learn that this issue transpired during your recent visit. We are taking steps to address this matter with both the establishment to ensure this matter is improved upon as well as with local officials whom will be helping us address the concern. Kind Regards, Alberto On the o

Comfortable & Clean !!

Примечание: Tripadvisor 4.0/5

R B Реальные отзывы TripAdvisor

Lovely hotel. Theatre like feel everywhere including in the bedroom. The decor was a little bit dark for my liking but very clean. The downside was the bed. You need a stepping ladder to climb the bed. Very high especially if you have knee problem 😁😁 Breakfast was yummy and all the usual items. Location of the hotel was great for local restaurants and night shopping.

Dear Ganesh18, Thank you for your recent stay with us at Hotel de L'Opera Hanoi and for sharing your feedback! Pleased to learn that had a most enjoyable stay with us and that the team was able to ensure your visit was well looked after. Be assured your feedback concerning our bedding will be addressed in our forthcoming room renovations. We do hope to have the opportunity to welcome you back in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

Discrimination

Примечание: Tripadvisor 1.0/5

nareshgoyal63 Семьи - Реальные отзывы TripAdvisor

I am waiting for check in from last 3 hours with small kids .I reached Hotel by 6 AM with my family . Reception did all my checked in formalities and allotted room nos . When asked for room keys , they told me either pay full charge of one day extra otherwise we will give room keys afternoon . I am observing that reception fellow has allowed other guests for early checked in and given room keys who has come after my arrival . I am surprised why hotel is doing so . May be because I refused to pay one day extra charges .

Dear nareshgoyal63, Thank you for staying with us and for reaching out to us. At Hotel de L'Opera Hanoi MGallery, we take these sentiments extremely seriously and thus, after a detailed investigation into the matter, would like to address your concerns. As you have stated, you and your family arrived to the hotel at 06.00hrs. Please be informed that the hotel check-in time is at 14.00hrs. Subject to availability, we can of course be flexible and accommodating. In light of the current holiday season, we are unable to fulfill these requests as much as we would like to. As to my understanding, the team did nevertheless offer you and your family a complimentary 11:00am check-in time which should have illustrated to you and your family our commitment to ensure your stay was well looked after. A 06.00hrs check-in time, however, would result in additional charges to the already applicable charges found in your original reservation. I trust the above further clarifies the matter. Kind Regards, Alberto J. Lugo-Vina General Manager

Great location and good quality

Примечание: Tripadvisor 4.0/5

Dominic C Couples - Реальные отзывы TripAdvisor

Great location about 5 minutes from the lake which has a great atmosphere for a drink and 10 minutes from the completely manic old market Room reasonable size and nice comfortable large king bed Showers lovely and powerful with a rainfall option A. Bit of noise from the corridor when people come in late but given it’s a limited size hotel luckily it was only a few inconsiderate people during our stay that woke us up in the middle of the night Staff very friendly and helpful and nice Lou he to relax in. We stayed over Christmas Eve and there was a show earlier on which was fun and we particularly liked the piano player in the bar. Very classy

Dear Dominic C, Thank you for your recent stay with us at Hotel de L'Opera Hanoi and for sharing your feedback. I was pleased to learn that you had a pleasant stay with us and that your enjoyed the various activities we had in store during the Christmas holidays! From all of us, wishing you a very happy forthcoming new year ahead and hope to have the pleasure to welcome you back in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

Nice hotel in front of the famous opera

Примечание: Tripadvisor 5.0/5

Pat042 Реальные отзывы TripAdvisor

An iconic hotel just in front of the opera of Hanoi. Plenty of people come around to take pictures of themselves ... funny. Rooms are comfortable, clean. Don't expect too much about the swimming pool (only a few seats and no real view but you don't go to hanoi for that). Nice and pro staff, good restaurant inside the hotel and very comforable bar with snacks. only negative point : there is next door a bar, with very loud music during the night (bass) which makes the night very unforcomforable (the wall are even tembling ... )

Dear Pat042, Thank you for your recent stay with us at Hotel de L'Opera Hanoi and for sharing your feedback. While I was pleased to learn that, on the whole, your stay was enjoyable, I was sorry to learn that it was somewhat marred by the sounds stemming from the neighboring lounge. Rest assured, we have addressed this concern with both the establishment and with the local authorities. From all of us, wishing you a very happy forthcoming new year ahead and hope to have the pleasure to welcome you back in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

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