Pullman Ханой 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 471

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Особенности отеля

  • «Сразу за порогом отеля находится оживленный деловой район Ханоя»

  • «Отличные тренировки в новом фитнес-центре Fit Lounge и на теннисном корте. »

  • «Оставайтесь на связи благодаря бесплатному WiFi на всей территории отеля»

  • Бесплатный кофе для гостей, выезжающих до 06:00.

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Расположение отеля

Pullman Ханой

40 Cat Linh Str, Вход 61, ул. Giang Vo
10000 ХАНОЙ

GPS:21.029786, 105.828575

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере


The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 471

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 084

Сертификат качества 2024

An satisfactory stay.

Примечание: Tripadvisor 4.0/5

CheongKamHoe Реальные отзывы TripAdvisor

I had a night here after returning from Sapa. We had a late arrival. Upon arrival, we were escorted to the executive lounge where Ms Huong took care of us well. The executive lounge was rather small but functional. The evening cocktail spread was very acceptable for me. The staff were attentive and extended the hours a little longer. We were flabbergasted to have been upgraded to a full suite even though we had booked the lowest category. I felt the suite was huge with lovely welcome amenities. Evening turn down service was offered. However, the room, the lounge are showing numerous signs of wear and tear. Yet, all staff were attentive and extremely friendly. At breakfast, Ms Ngoan, the captain at Le Chinne took great care of us. She made us feel very welcome and making sure our breakfast experience was perfect. The spread was huge. Mr Chris Son, the operation manager even took time to have a small chat at our table. Before leaving the hotel, I requested a coffee for take away and i got it for free from Ms.Ngoan. A special mention to Ms Huong who went beyond her beck and call sending me a loal vietnamese coffee with some sparkling water to my room as she didn't see me returning to the lounge. Such an gesture was beyond words. Thank you, Pullman Hanoi. You are showing your age but I would still return to see you one day.

Mint Bar review

Примечание: Tripadvisor 5.0/5

linhanh N Реальные отзывы TripAdvisor

I met a very nice manager from the Mint Bar on Saturday evening (18th May), just unfortunately I didn't remember his name. Anyway he made my family and I were so happy to spend our time in Pullman for dinner. He welcomed us so nicely, professional and provided all the requests from us. Overall Im so satisfied with the experience of the service here, thank u guys!

Extremely arrogant front desk staff,old bathrooms and rooms.From nowhere a 5 star

Примечание: Tripadvisor 1.0/5

836swatig Семьи - Реальные отзывы TripAdvisor

Very rude and racist staff.They lie about things.When we checked I showed them the booking voucher which was having free one room upgrade included.Some staff called Nga said we cant give you upgrade as room is not available on telling her that nothing like that is mentioned on the voucher that upgrade only if available.On this she immedietely upgraded the room.Then how come it became available in a minute? Secondly,she took a deposit of 6 million dongs quoting it is compulsory to give deposit.We said that its bot mentioned anywhere in hotel policy.Then also she took it.Next day we saw 2 people checking in and they didnt take any deposit from them and we overheard the conversation.While checking out we told them you are not taking from everybody so they started saying if guest says no we dont take its the guests decision.But even I had said no then also Nga told me you have to give.It was very insulting.We stayed in other 5 star hotels in Vietnam the staff was so warm and welcoming everywhere.This people are racist.We ll never stay in Pullman hotels again

Dear Mr and Mrs Gandhi. First and foremost, please allow me to offer you our unreserved apologies for having failed to meet with your expectations. Please rest assured that we have immediately carefully investigated each of the shortcomings you pointed out and taken action to prevent them from happening again. At Pullman Hanoi we pride ourselves in taking care of a very international clientele from all over the world. Please be assured that any kind of racism would not be tolerated in this hotel. I believe what led to your perception of the situation in question was the fact that you had been asked to provide a deposit on arrival, whilst you observed other arriving guests not being asked to provide one. Our policy to request deposits has absolutely nothing to do with nationality and is purely based on the kind of guarantee we require for EVERY guest staying with us. For most guests we have a credit card on file or perhaps instructions from their company to settle their full invoice, in which case we do not ask for further securities. This policy is in line with most international hotels worldwide and not unusual. With regard to overcharging for water: we do provide 4 complimentary bottles of water per day. Additional bottles are charged at VND40,000, which is about $1.50. Surely this cannot be considered excessive. Once again, apologies for the disappointment caused by this misunderstanding. I do hope it will not deter you from staying with us or one of our sister hotels in the future again. Should you have an opportunity to return to Hanoi, please do contact me directly so that I can make sure you will be especially well looked after and to proof that we can indeed do better. Sincerely, Bodo Klingenberg General Manager

Great hotel and wonderful staff

Примечание: Tripadvisor 5.0/5

727suet Реальные отзывы TripAdvisor

Wonderful hotel, not near the old town, but very easy to get on a grab. Our room was perfect, loverly decoration and very very clean. The breakfast buffet was well stocked with plenty of choice. All the staff weere, smiling and helpful, nothing was too much trouble. A special shoutout to Jerry on concierge, who not only sorted out getting our laundry done, but also arranging a number of private transfers for us. I cannot recommend him highly enough. Enjoyed our stay so much we are returning for another 3 nights in August. Really looking forward to it.

Dear 727suet, Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. At Pullman Hanoi, we always try our best to meet your requirement in order to ensure your experience with us. It is a pleasure to learn that you found everything you loved at our hotel. We will definitely pass on your wonderful compliments to Mr. Jerry for his great service. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We truly appreciate your kind words, as it will motivate us to improve our services continuously. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

Functional business hotel

Примечание: Tripadvisor 5.0/5

wonderwonder123 Деловые путешественники - Реальные отзывы TripAdvisor

Functional, outdated hotel that does the job. Nothing special. Functional hotel for quick business trip. Not much nearby and you probably have to cab out to get stuff or food. Not convenient and feels outdated. Forgettable, will look for other options in future.

Dear Wonderwonder123, Thank you for your review on Tripadvisor! We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us, and we apologize sincerely. Please rest assured that we are taking the appropriate measures to address the problems that you have mentioned. We will do our best to regain your trust and ask for your forgiveness regarding these matters. Once again, thank you for bringing these issues to our attention, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

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Другие интернет-пользователи оценили наш отель

  • 283 Отзывов 7.2/10 Расположение
  • 561 Отзывов 6/10 Номер
  • 690 Отзывов 8.3/10 Сервис
  • 30 Отзывов 4.8/10 Интернет
  • 268 Отзывов 4.7/10 Атмосфера
  • 244 Отзывов 4.9/10 Удобства
  • 219 Отзывов 9/10 Завтрак
  • 201 Отзывов 6.1/10 Комфорт

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