Pullman Ханой 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 412

Гарантия
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Pullman Ханой - Image 1
Pullman Ханой - Image 2
Pullman Ханой - Image 3
Pullman Ханой - Image 4
40 Cat Linh Str, Вход 61, ул. Giang Vo, 10000 ХАНОЙ, Вьетнам

Описание

Особенности отеля

  • «Сразу за порогом отеля находится оживленный деловой район Ханоя»

  • «Отличные тренировки в новом фитнес-центре Fit Lounge и на теннисном корте. »

  • «Оставайтесь на связи благодаря бесплатному WiFi на всей территории отеля»

  • Бесплатный кофе для гостей, выезжающих до 06:00.

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Расположение отеля

Pullman Ханой

40 Cat Linh Str, Вход 61, ул. Giang Vo
10000 ХАНОЙ
Вьетнам

GPS:21.029786, 105.828575

Телефон
Факс +84 24 3733 0888

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

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Рейтинг ALL  4.5/5  Отзывов: 1 412

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 088

Сертификат качества 2024

Nice

Примечание: Tripadvisor 5.0/5

LilyNguyenn Реальные отзывы TripAdvisor

I had a comfortable stay at Pullman Hanoi. Got a warm welcome from the staff. Everything was great and relaxing! I'm definitely coming back to this hotel when I visit Hanoi again. Thanks to all the staff and the service they have provided at Pullman

Dear LilyNguyenn, Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a comfortable and relaxing stay at Pullman Hanoi and that our team made you feel warmly welcomed. Your kind words are greatly appreciated and will be shared with our staff. We look forward to the pleasure of welcoming you back on your next visit to Hanoi. Thank you once again for choosing Pullman Hanoi. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi Hotel

No way a 5 Star Hotel

Примечание: Tripadvisor 1.0/5

Andy S Реальные отзывы TripAdvisor

This 3 night hotel stay was the last stop of our Vietnam holiday, having stayed at Pullman Saigon, Angsana Lang Co and Renaissance Hoi An Resort & Spa in the 14 days prior (all of which were exceptional). This hotel however was the worst stay i've experienced in over 30 years of travelling throughout the Asia Pacific Region. I truly don't understand how they can rate this place as a 5 star hotel. Problems started as soon as we checked in as we were assigned 2 rooms with single beds (i was travelling with my wife, my son and my son's partner). When we went to the front desk to correct this, we were lied to and were told this is what we confirmed our booking for, however we most definately did not! When i asked them to correct this we were told, that the hotel was full and these were the only two rooms available. The bathrooms smelt like sewage from the moment we entered the room. The unadjustable shower head height came up to my neck, meaning i had to crouch down to have a shower (i am only 5'11) and the water temp was unable to be adjusted as it only provided very hot water no matter how you tried to adust the shower tap mixer. My wife had to wash her hair in the hand basin as a result of this. The paint was peeling, the bathroom vanities had no less than 5 large cracks through them, walls were littered with patch work, closet doors needed to be forced to open and close, the room safes were not bolted down/secured to anything (we have photos and videos of these), and the rooms and hallway carpets on this level smelt mouldy and foul. This first night of our stay we were sitting out the front of the hotel having a coffee to limit the amount of time we had to spend in the foul smelling rooms, when it was raided by no less than 50 police officers in a swat like raid that locked down the hotel with police covering every entry and exit inside and outside the hotel. We have video footage of this too. No one in the hotel would give us any answers on what was going on even after repeated requests for any information as to what was going on. This raised the anxiatey level within our group. We stayed one night in these rooms and were only moved the following morning when i bluntly complained and advised that if they couldn't provide us rooms that we had already paid for, to give us a refund and we would check into the Marriott instead. On our last night, one of the hotel endorsed taxi drivers tried to rip us off by pretending that his glove compartment would open (this is were the taxi meter is located) and tried to overcharge us. I refused to pay him what he asked for and offered to pay him much less, which is when he was magically able to open it to reveal the meter and the significantly less price being displayed. We're experienced travellers throughout Asia Pacific and this place is the worst stay we've every had. We've stayec in 3 star hotels that were not only much better than this place but would actually put this place to shame. If you want to enjoy your stay in Hanoi, DO NOT STAY HERE.

Dear Andy Scarda, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Hotel Hanoi. We sincerely apologize for the multiple issues you encountered during your time with us. Your experience certainly does not reflect the high standards of service and hospitality that we strive to provide. We understand the importance of providing a seamless and comfortable accommodation experience, and we deeply regret that we were unable to promptly address your request due to the hotel being fully booked on the day of your arrival and can only be processed on the following day depend on the availability of the rooms. Please know that this situation does not align with the high standards of service we strive to uphold. We also apologize for the condition of the bathrooms and the maintenance issues you highlighted in your room and the inconvenience this may have affected to your family’s experience. Your comments have been shared with our teams for immediate attention and corrective measures. Regarding the unexpected incident involving local authorities, we understand how alarming and unsettling this must have been for you and your party. Please allow us to clarify the circumstances surrounding the incident. The involvement of local authorities was related to a third-party company renting facilities within our hotel premises. As this matter was external to the hotel direct operations, the police required that information be kept confidential. Unfortunately, this confidentiality meant that our staff were not provided with detailed information to share with our valued guests, including yourself. We understand the frustration of not receiving immediate answers, and we sincerely apologize for any distress caused by this lack of clarity. Please rest assured that we prioritize the safety and security of our guests and take such situations very seriously. We are reviewing our procedures to ensure that we can better handle any similar incidents in the future with more transparency and communication. Additionally, we take your feedback regarding the taxi service very seriously and our management team is actively investigating this issue. Incidents of this nature are rare in Hanoi, and we are committed to ensuring that all our guests receive reliable and trustworthy transportation services. To assist us with our investigation and to ensure that we take appropriate action, could you please provide us with more details regarding the taxi service? We found two taxi transportations that provided you the service. Would you mind letting us know which taxi provided unsatisfactory service and from which location, it would greatly aid our efforts to address this matter thoroughly. Once again, we apologize for the inconvenience caused and sincerely hope for your understanding if you can give us another chance to redeem your trust. If there is anything else we can do to assist further or if you wish to discuss your experience in more detail, please do not hesitate to contact us directly at H7579-GM3@accor.com. We sincerely hope to have the opportunity to welcome you back to Pullman Hotel Hanoi in the future and provide you with the exceptional experience you deserve. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hotel Hanoi

Nice hotel but could have stayed near old quarters

Примечание: Tripadvisor 4.0/5

Wanderer62612561448 Семьи - Реальные отзывы TripAdvisor

We came in with family 2 adult 3 kids and took family room. all were good for the 5days, we could have taken family room for quarter of the price paying for pullman family room at Old Quarter but again we needed the hotel services, all attraction are just 5 to 10minuted by Grab or taxi and its cheap (hardly got my wallet empty), some minor setback in the bathroom where water trap stuck. room light could have been brighter. We had Vip lounge access therefore kind of lunch and dinner covered by taking late breakfast and utilizing vip lounge tea time 530pm to 730pm for dinner. others street snack reasonable price. Special thanks to Ms.Huong whom attended my family at the vip lounge, hotel managememt should have more of these type of people. but one of her colleague on my last day messed up my mood by warning us not take anything from the lounge, later she came with the duty manage asking for apology(these are just people with attitude, she was worried that l would bring coke can and sell in the vietnam streets, thats how i felt bad). but lucky it was my last day. the thing is that that i dont understand, when i take a can of coke break it open in the lounge and then took out to the tennis court she stopped me as if lm stealing it. a bit childish i would say to stop a guess from taking open can drink would be slap silly. l would not want to mention her name so called l'm protecting her rice bowl. but last day we meet Ms Houng again and she made our day with noworries. thanks laundry you can get hanoi laundry service just google and whatsapp they provide really good service. if you coming from Noi international airport, try taking grab cost would be quarter price of the hotel taxi. Room was good, breakfast could improve with more varieties for those who dont consume pork and beef. Tennis court and gym was good, swimming pool too deep 1.8m

Great service with excellent lobby staff !

Примечание: Tripadvisor 5.0/5

sharronb407 Couples - Реальные отзывы TripAdvisor

We enjoyed our stay, and in particular “ Jerry” in the lobby gave us exceptional service and care we felt very looked after , he was always smiling and making sure we were ok and getting to our rides safely and secure with great recommendation’s restaurants and place to visit inside and outside hotel We will miss you Jerry 🫶🫶🫶🫶

Dear Sharron B, Thank you so much for taking the time to share your feedback with Pullman Hanoi. We're thrilled to hear that you enjoyed your stay at our hotel and that Jerry's exceptional service contributed to making your experience memorable. Jerry is indeed a valued member of our team, and we're delighted to hear that he went above and beyond to ensure your comfort and satisfaction during your time with us. Your kind words will be shared with Jerry, and I'm sure they will serve as motivation for him to continue providing excellent service to all our guests. Once again, thank you for choosing to stay with Pullman Hanoi, and we hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi Hotel

An satisfactory stay.

Примечание: Tripadvisor 4.0/5

CheongKamHoe Реальные отзывы TripAdvisor

I had a night here after returning from Sapa. We had a late arrival. Upon arrival, we were escorted to the executive lounge where Ms Huong took care of us well. The executive lounge was rather small but functional. The evening cocktail spread was very acceptable for me. The staff were attentive and extended the hours a little longer. We were flabbergasted to have been upgraded to a full suite even though we had booked the lowest category. I felt the suite was huge with lovely welcome amenities. Evening turn down service was offered. However, the room, the lounge are showing numerous signs of wear and tear. Yet, all staff were attentive and extremely friendly. At breakfast, Ms Ngoan, the captain at Le Chinne took great care of us. She made us feel very welcome and making sure our breakfast experience was perfect. The spread was huge. Mr Chris Son, the operation manager even took time to have a small chat at our table. Before leaving the hotel, I requested a coffee for take away and i got it for free from Ms.Ngoan. A special mention to Ms Huong who went beyond her beck and call sending me a loal vietnamese coffee with some sparkling water to my room as she didn't see me returning to the lounge. Such an gesture was beyond words. Thank you, Pullman Hanoi. You are showing your age but I would still return to see you one day.

Dear CheongKamHoe, Thank you for choosing Pullman Hanoi for your recent stay and for sharing your detailed feedback with us. We are delighted to hear that you had an enjoyable experience, despite some signs of wear and tear in certain areas. It warms our hearts to know that Ms. Huong from the Executive Lounge took such good care of you upon your late arrival. We will make sure to convey your appreciation to her for going above and beyond to ensure your comfort and satisfaction. Your compliments regarding the evening cocktail spread and the attentiveness of our staff are truly appreciated. We are thrilled that you were pleasantly surprised by the upgrade to a full suite and that you found it spacious with lovely welcome amenities. It's wonderful to hear that Ms. Ngoan and Mr. Chris Son our Operation Manager, along with the rest of the team at La Cheminée, provided you with excellent service during breakfast. We will be sure to pass on your kind words to them. Thank you for your understanding regarding the signs of wear and tear in some areas of the hotel. Please rest assured that we continuously strive to maintain and improve our facilities to provide our guests with the best possible experience. We sincerely appreciate your loyalty and kind words, despite the imperfections you noticed. It would be our pleasure to welcome you back to Pullman Hanoi in the future. Warm regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

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  • 29 Отзывов 4.4/10 Интернет
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  • 243 Отзывов 5.2/10 Удобства
  • 221 Отзывов 9.1/10 Завтрак
  • 212 Отзывов 6.4/10 Комфорт

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