Mercure Ханой Вокзал 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 430

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Описание

Особенности отеля

  • Изысканный ресторан-брассерия, где подают блюда французской и вьетнамской кухни

  • «Бизнес-центр, услуги ксерокопирования и печати»

  • Бесплатный WIFI и круглосуточное обслуживание в номере

  • Отель расположен в 20 мин от ж/д вокзала

  • «Четырехзвездочный отель со всеми удобствами»

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Расположение отеля

Mercure Ханой Вокзал

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 ХАНОЙ
Вьетнам

GPS:21.026066, 105.841901

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

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Рейтинг ALL  4.5/5  Отзывов: 430

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 424

Сертификат качества 2024

Great place and helpful staff

Примечание: Tripadvisor 5.0/5

Yuyun195 Couples - Реальные отзывы TripAdvisor

Nice room and good place to go near by everything Excellent set up Good view Instagramable building and restaurant

Good experience

Примечание: Tripadvisor 5.0/5

yohannguyen20896 Solo travel - Реальные отзывы TripAdvisor

2nd times stay here. That is very good about staff (especially about front office, very helpful). Breakfast is ok but not many options. I’m really impressive for this return, maybe 1st stay have covid-19. I will comeback upon come to Hanoi.

They justify insects on the breakfast spread

Примечание: Tripadvisor 1.0/5

AshishDehade Реальные отзывы TripAdvisor

First and foremost, I want to compliment an absolutely terrific part of the Mercure, La Gare, Hanoi team: Linh! She is outstanding. Always smiling, often working alone catering to multiple guests in the restaurant. She is terrific. Well, the good things end there. - There are insects and fruit flies flying and sitting on the breakfast spread. I brought it up... but there was silence. When I pursued it over 4 days, the manager ultimately had an excuse. She said: Its moisture in the air. Unbelievable and unacceptable. Clearly, terrible hygiene. Mercure didn't seem to care at all. If you fall sick, your problem! - The kitchen seems to have some kind of quota on extra-sauce! I asked for Plum sauce on my grilled chicken - and I was told that they can't serve extra sauce, beyond what came with the first serving! A clear - no. - A server actually gave looks when we asked for water with ice. - While checking out, I had to explain that I had to ask for a laundry bag to give my laundry - and the clothes were brought back in a plastic bag. Why did I need to give the explanation: because the front desk lady demanded why our room did not have a laundry bag when we checked out!

Dear Mr. Ashish Dehade, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding to breakfast area, service at the restaurant and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Excellent soundproofing, double set of windows that worked.

Примечание: Tripadvisor 4.0/5

Shane S Реальные отзывы TripAdvisor

We were upgraded due to our Accor membership and enjoyed a large spacious room with late checkout. The bed was very comfortable, and the 8th floor looked like it had been freshly renovated. We walked our bags from the hotel (about 300m) to the train station to take the overnight luxury train to Sapa ( horrendous, see my separate review). We only stayed one night and would stay again if in the area.

Dear Oscardog, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to hear that you find yourself comfortable while staying here with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Front Office Manager

Fantastic!

Примечание: Tripadvisor 5.0/5

gersonn978 Реальные отзывы TripAdvisor

The Mercury Hotel in Vietnam exceeded all my expectations! The location was absolutely perfect, offering easy access to all the must-see attractions. What truly made my stay exceptional was the incredibly attentive and friendly staff. They went above and beyond to ensure I had everything I needed, making me feel truly welcome. I can't wait to visit again!

Dear gersonn978, Thank you for your positive review and for choosing Mercure Hanoi La Gare for your recent stay. We are delighted to hear that our location was convenient and our staff was helpful during your stay. We strive to ensure that all of our guests have a comfortable experience at our hotel, so we truly appreciate your feedback. It sounds like you were able to make the most of your trip and explore all must-see attractions. Thank you once again and we look forward to welcoming you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

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Другие интернет-пользователи оценили наш отель

  • 211 Отзывов 9.5/10 Расположение
  • 268 Отзывов 7.9/10 Номер
  • 395 Отзывов 9.7/10 Сервис
  • 11 Отзывов 6.7/10 Интернет
  • 134 Отзывов 9.3/10 Чистота
  • 130 Отзывов 8.6/10 Завтрак
  • 113 Отзывов 6.1/10 Комфорт
  • 8 Отзывов 2.5/10 Велнес-зона

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