Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Dear Milton, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Dear Jose, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiuri Front Desk Office

Dear Manuela, Thank you very much for taking the time to share your feedback following your stay at ibis London Shepherds Bush – Hammersmith. It is always a pleasure to receive positive comments, and I will be delighted to share your kind words with our team. However, I am sorry to hear about the inconvenience you experienced regarding the towels. While we do not provide face towels as a standard, we are able to offer smaller towels (normally placed as bath mats) upon request. Please accept our apologies if this was not clearly explained at the time. I also regret that you felt the breakfast did not represent good value. Our buffet offers a wide selection of both continental and English options, including hot and cold dishes, as well as unlimited tea and coffee. Nevertheless, your feedback is important to us and will help us as we continuously strive to improve our service and guest experience. Thank you once again for sharing your experience with us. We hope to have the pleasure of welcoming you back and making your next stay even more enjoyable. Kind regards, Nicola Front Desk

Dear Elena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maiuri Front Desk Office

Dear Cristina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards, Maiuri Front Desk OFFICE

Dear Nieves, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Maiuri Front Desk Office

Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aga Assistant General Manager

Dear Virginia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maiuri Front Desk Office

Estimada Oriana, Le agradecemos sinceramente por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestra ubicación y conectividad, y que la atención en recepción fue cálida y servicial, incluso superando la barrera del idioma. También nos alegra saber que nuestro cocinero colombiano le brindó orientación con amabilidad—le transmitiremos sus palabras con mucho gusto. Lamentamos que el diseño del baño modular no haya sido del todo satisfactorio. Agradecemos sus observaciones sobre el aislamiento y la humedad, ya que nos ayudan a identificar oportunidades de mejora para ofrecerle una estancia más cómoda en el futuro. Nos honra contar con su fidelidad como usuaria de Accor, y esperamos tener el placer de recibirla nuevamente muy pronto. Atentamente, Aga Assistant General Manager

Estimado/a Nerea, Le agradecemos sinceramente por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestra ubicación, del desayuno variado y de la comodidad de nuestras camas. Es especialmente gratificante saber que nuestro equipo, y en particular José, contribuyó a que su estancia fuera aún más agradable con su atención y cercanía. Comentarios como el suyo nos motivan a seguir ofreciendo un servicio cálido y de calidad. Esperamos tener el placer de recibirle nuevamente muy pronto. Atentamente, Aga Assistant General Manager

Dear Patricia, Thank you for your kind review! We're so glad you enjoyed the welcoming atmosphere, spacious accommodations, and our convenient location — it's wonderful to hear that these aspects made a positive impression on you. We appreciate your feedback about the bed as well. Comfort is very important to us, and we’ll certainly take your comment into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back again soon! Warm regards, ibis Shepherds Bush

Dear Toyoko, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Dear Juan, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager