Mercure Newcastle George Washington Hotel Golf & Spa 4 stars
Customer review rating (ALL Rating) 4.0/5 570 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel
Located just 15 minutes away from Newcastle Upon Tyne
8 dedicated meeting rooms accommodating up to 160 guests
Fully-licensed wedding venue and reception
Indoor pool, spa and jacuzzi located on-site
Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
DONWELL HIGH USWORTH: DONWELL HIGH USW
DURHAM TEES At 48.28km / 30 miles
NEWCASTLE AIRPORT At 19.31km / 12 miles
NEWCASTLE CENTRAL At 8.05km / 5 miles
TRAIN STATION At 11.1km / 6.9 miles
Check-in from - Check out up to
PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des
The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
Sean E. Friends - Confirmed reviews ALL
Absolutely delightful. Welcoming staff. An overlay wonderful stay… would entirely recommend to anyone that is contemplating going. Should be a 5 star hotel. Cleaning perfect, food just as good, service brilliant, the rooms are deluxe & I shall be returning back for a few more days. That’s how much I enjoyed my stay! Thank you George Washington for an amazing birthday stay.
Filthy, noisy rooms.
Customer review rating 0.5/5
M Solo - Confirmed reviews ALL
They gave me a room that was not cleaned after the departure of the previous guest, then proceeded allocating me to 4 different rooms which are filthy- strands of hair still present on the bedsheets, toilet bowl and sink. In the end, I got sick of going up and down to the reception so many times and met them halfway by settling for a room without strands of hair on the bedsheets (at least), but there’s still hair on the sink and toilet bowl. I was made to understand they are short staffed due to covid hence I specifically request the toilet to be cleaned later that day since there is a maid coming in at 6pm- but the request was not fulfilled, not even a knock on the door. Worst thing is, after room service the next day, the strand of hair behind the toilet bowl is still there! And they pride themselves to be a 4-star hotel! The hygiene standard is appalling and needs to be seriously reviewed. I never felt so grossed out in a 4-star hotel in my years of travelling and don’t see the value staying here. Not to mention the noise insulation is horrible. I can hear people passing by my room and it is very disturbing. The picture shown on the website is also very different from the room I got. After all these, all I get is a voucher for drinks, which I don’t even think is equal to the dissatisfaction I have towards this hotel
Room was poor
Customer review rating 1.5/5
Chris M. Business - Confirmed reviews ALL
No water or toiletries in the room
Customer review rating 4.5/5
Sean S. Families - Confirmed reviews ALL
Lovely relaxed stay. Rooms very comfortable and clean and breakfast very nice. The gardens and grounds look well kept. All staff pleasant. Overall it might be 3* but this hotel is far better than most 4* hotels I have stayed in.
Customer review rating 3.5/5
Marie Families - Confirmed reviews ALL
Can’t fault hotel itself…. I was staying for a wedding which was at 5 pm the reason I booked was so I could get ready there but as a 3 o clock check in….the room was nt ready till 3 45 then had time go back to reception as was only one towel… paid £80 which included breakfast only to be told on the morning that I hadn’t paid for it as all the wedding party paid the same and breakfast was included….they did let us in eventually…..then went for my breakfast no FRIED EGGS the girl I asked about them she just said non ready at the moment..
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