Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 863 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  863 reviews

TripAdvisor Rating  4.0/5  1,399 reviews

Amazing stay amazing food and well catered for with gluten-free

Customer review rating 5.0/5

Phoebe Couples - Confirmed reviews ALL

We went for our wedding anniversary I was a little bit apprehensive reading some of the reviews about being gluten-free but I never had an issue the chef always came up with some delicious food and adapted a lot for me the room was spacious and well fitted and very modern overall really enjoyed our stay

Dear Ms.F., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I thank you for mentioning your positive experience with Gluten Free options. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Thornhill Operations Manager

Decent stay

Customer review rating 3.0/5

Paul Couples - Confirmed reviews ALL

On arrival at room, toilet was soiled so wasn't a great first impression. Shower door needs fixing. Unfortunately there was heavy rain throughout the night but the hotel gutters over the room we stayed at overflowed down the walls and hit the window sill all night. Hotel needs to urgently maintain in order to make stay more relaxing to guests.

Dear Paul H., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The cleanliness of our rooms is of utmost importance, and we regret that the toilet in your room was not up to standard upon your arrival. We have addressed this with our housekeeping team to ensure it does not happen again. We also appreciate your feedback regarding the shower door and the overflowing gutters. Our maintenance team has been informed and will be addressing these issues promptly to prevent future occurrences. We understand how the noise from the rain may have disrupted your rest, and we are truly sorry for any inconvenience this caused. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Thornhill Operations Manager

Lovely stay well worth the money

Customer review rating 5.0/5

Natalie L. Couples - Confirmed reviews ALL

Staff went above and beyond food was amazing and so were massages

Dear Ms. l.., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I thank you particularly for your kind mentions of food and beverage service and Spa treatments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Thornhill Operations Manager

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Stayed here a couple of times now and always enjoyed our stay

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Thornhill Operations Manager

Friendly staff and professional

Customer review rating 5.0/5

Ciaran T. Business - Confirmed reviews ALL

Stayed for 10 weeks with work . Rooms were good and kept clean although a little stuffy . But a fan was provided without asking. Staff were very friendly and professional. Food and drinks a little overpriced but the quality of the food was superb

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I particulary thank you for your mentions of a provided fan and the breakfast team as we have worked hard recently to improve these areas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Thornhill Operations Manager

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Other web-users rate our hotel

  • 191 reviews 8.9/10 Location
  • 1,024 reviews 6.6/10 Room
  • 769 reviews 8.1/10 Service
  • 379 reviews 6.5/10 Cleanliness
  • 309 reviews 6.1/10 Breakfast
  • 191 reviews 5.2/10 Wellness Area
  • 189 reviews 5.7/10 Value
  • 103 reviews 5.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.