お客さまの声 4.5/5 6,311 件のレビュー
Part museum, part art gallery : distinctive, industrial, raw
A short hop to/from the airportand next to Central Park Mall
Ballroom welcoming up to 5,000 guests for conventions & exhibitions
The first and the only 5-star hotel in West Jakarta
Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017
Jl Let Jend S Parman Kav 28
Jl. Let. Jend S Parman Kav 28
The Usual Great Stay (considering new normal)
luvleigh_19 27/01/2021 トリップアドバイザー認証口コミ
Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..
Such a memorable, five-star service experience rarely found in Indonesia
Shin B 15/01/2021 トリップアドバイザー認証口コミ
It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!
suburdj 11/01/2021 トリップアドバイザー認証口コミ
The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.
implements excellent health protocols
willysis 01/01/2021 トリップアドバイザー認証口コミ
The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast
Slow process during check-in
et3rn4lw1nd 30/12/2020 トリップアドバイザー認証口コミ
The room is ok. And the service is so-so. The problem I had is more during check-in. I have done online check-in. However, I still need to queue to check-in and the process also quite slow. I need to wait around 30 mins to get the room key.