Dear Valued Guest, Thank you very much for your heartfelt feedback. We are delighted to know that you enjoyed your stay and that the warmth and kindness of our team made such a positive impression on you. We are especially grateful for your kind mention of Endang and Sabrina. We will be sure to share your lovely words with them and the Collage team. We also sincerely apologize for the inconvenience with the shampoo bottles and appreciate you bringing this to our attention. It was truly our pleasure to welcome you, and we are very happy to know that you had such a memorable experience with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit to Jakarta. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your honest feedback. While we’re pleased to know that you were satisfied with our laundry service and found our location convenient, we sincerely apologize for the distress and inconvenience you experienced during your stay. We are particularly concerned to hear about the early-morning fire incident and, most importantly, that you felt there was no support provided at the time. We understand how unsettling such an experience can be, and we regret that our response did not meet the level of care and assistance you should have received. We also apologize for the missed coffee service and the overall impression of our team’s service. Your comments regarding staff training are taken seriously, and we will share this feedback with the relevant management teams for review and improvement. We truly appreciate your feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found your stay convenient and comfortable. We also appreciate your ratings across the different aspects of your stay, as they help us identify opportunities to improve. We hope to have the pleasure of welcoming you back to Pullman Jakarta Central Park and providing you with an even better experience in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Shinichi S., Thank you for taking the time to share your feedback following your recent stay at Pullman Jakarta Central Park. We are pleased to know that you found our hotel to be a good place to stay and that your overall experience was enjoyable. At the same time, we sincerely appreciate your constructive feedback regarding the variety of amenities provided in the room. We regret that our selection did not fully meet your expectations. Your comments have been shared with our management team for review, as we are always looking for ways to enhance our guests' comfort and overall experience. We also appreciate your feedback regarding your booking experience. We understand that your reservation was arranged through a local company, and we will continue working closely with our partners to ensure a smoother experience for our guests. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for your feedback and for sharing your suggestion. We understand that designated rooms for e-cigarette use may be more convenient for some guests. However, in compliance with government regulations, all of our guest rooms are strictly non-smoking, including the use of e-cigarettes. For the comfort of all our guests, we do provide designated smoking areas located at our Lobby Lounge and Restaurant, where smoking and vaping are permitted. We appreciate your understanding and hope to have the pleasure of welcoming you again in the future. Kind regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you had a comfortable stay and appreciated the bathrobe provided. Your satisfaction is very important to us, and it is always encouraging to know that our efforts contributed positively to your experience. We truly look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest, Thank you very much for sharing your experience with us. We’re delighted to hear that your first visit to Jakarta in seven years was a comfortable one, and that our team made you feel welcome. It’s especially wonderful to know that our staff were patient and attentive — your kind words mean a lot to us. Regarding the mineral water, as part of our sustainability initiative, we now place reusable bottles in the bathroom. Please rest assured that we provide freshly prepared and sanitized bottles of mineral water for every new arrival to ensure hygiene and comfort. Thank you again for your thoughtful feedback. We truly hope to welcome you back on your next visit to Jakarta! Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for sharing your wonderful feedback with us. We are truly pleased to know that you had a pleasant stay, both for your business trip and for enjoying sightseeing time with your family. It is heartening to hear that our friendly staff, delicious breakfast, and the lounge experience—especially the coffee accompanied by cookies and nuts—added to your enjoyment. Your kind words mean a lot to our team and motivate us to continue delivering memorable experiences. We look forward to welcoming you and your family back for another delightful stay in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for sharing your feedback. We are delighted to hear that you found your stay clean, safe, and enjoyable, and that you enjoyed our breakfast. We truly appreciate your kind words and look forward to welcoming you back to Pullman Jakarta Central Park for another comfortable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mrs. Anna M., Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed the wide variety of our breakfast options during your 10-night stay, especially the Bakso at the noodle corner. We’re also glad the bathtub added to your comfort. We noticed that you rated your booking experience 50/100, and we truly value your feedback. To help us improve, we would really appreciate it if you could kindly share more details on what did not meet your expectations during the booking process. Your insights are very important to us, and we hope to have the opportunity to enhance your experience in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. K., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. I will share the elements of your experience with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve our quality of service. At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Hiroko I., Thank you very much for your beautiful review and for rating your stay with a perfect score. We are truly honored by your kind words. We sincerely appreciate your recognition of the care, coordination, and thoughtful attention provided during your stay. Knowing that our team’s warm smiles and sincere hospitality made a positive impression means a great deal to us. It was our pleasure to host you, and we truly look forward to welcoming you back to Pullman Jakarta Central Park for another exceptional stay. Warm regards, Diana Afriza Assistant Guest Experience Manager

Dear Mrs/s. Yukiko O., We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Afriza Astt. Guest Experience Manager

Dear Mr. Teruhiko I., Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the excellent service, comfortable room, and our varied, delicious breakfast. We’re especially pleased to know that your first trip to Jakarta was a comfortable and healthy one while staying with us. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit. Warmest regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr/s. Ayako I. Thank you very much for sharing your kind words. We are delighted to hear that you enjoyed your stay with us during the 2025 “Pure Worship” Jakarta Special Convention and that our team made your experience pleasant. It is wonderful to know that our breakfast helped energize your days and that you felt comfortable throughout your extended stay. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Warm Regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Masahiro M., Thank you for your perfect rating! We are delighted to hear that our team’s consistent kindness and professionalism have made your monthly stays enjoyable. Your feedback truly means a lot to us. We look forward to welcoming you back for another wonderful stay soon! Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Yuna A., Thank you for your review. We sincerely apologize for the inconvenience caused by the broken conditioner pump and regret that it affected your experience. Please rest assured that we have addressed this issue with our maintenance team to ensure it is resolved promptly. We’re glad to hear that the convenient access to the shopping center was a positive aspect of your stay. We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again under better circumstances. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Mr. K., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. I will share the elements of your experience with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve our quality of service. At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Warm Regards, Diana Afriza Guest Experience Executive