プルマンジャカルタインドネシアタムリンCBD 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 593 件のレビュー

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J1 MH Thamrin No 59, Jakarta Pusat, 10350 ジャカルタ, インドネシア

説明

ホテルのその他の情報

  • ジャカルタの高級モール 2 軒（グランドインドネシアとプラザインドネシア）に近接するシティホテル

  • ジャカルタでも最も有名なランドマークを望むCBDエリアの一等地

  • 1,000名様まで対応可能なボールルーム1室を含む最先端のミーティング会場23室

  • 飲食店7か所という充実したダニングオプション

  • 公共交通機関へのアクセス良好

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ホテル所在地

プルマンジャカルタインドネシアタムリンCBD

J1 MH Thamrin No 59, Jakarta Pusat
10350 ジャカルタ
インドネシア

GPS:-6.193499, 106.823695

電話番号
ファックス +62 21 31923333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  593 件のレビュー

トリップアドバイザーの評価  4.6/5  4,621 件のレビュー

2025エクセレンス認証

Everything is Poor

トリップアドバイザーの評価 1.0/5

jokl78 トリップアドバイザー認証口コミ

Horrible experience here. Everything is poor from top management down. Booked 2 rooms under my name. Checked in was smooth. However, there are many shortfall with this hotel. Room power socket is not working properly. Have to find it's sweet spot to get the power working. Complaint and they sent the maintenance team to the wrong room. Told them about then only they came to the right room. Breakfast service at the main restaurant is horrible. Table was not setup even after telling them to set it up. One morning 2 of the waiters were serving some drinks on a push cart from table to table. Upon reaching my table, they ignore me and just skip my table. Complaint to restaurant manager and they don't have an answer to why they skipped me. Due to this, the room director sent an apology letter and some snacks that contains some berries and granula. And guess what, it was sent to the wrong room again. This is really a joke. They thought that they are apologetic by service some cheap snacks that i can even get it during breakfast. Totally unacceptable and not sincere. Beer serves in executive lounge is not replenished and it's not chilled. Very disappointed. Next day breakfast at the executive lounge is another let down. Ordered fried rice and fried noodle. In the menu, the fried rice should come with satay and fried egg. When the food came, satay and egg is not there. Asked why? Then she said 'oh, you want the complete set?' Told her yes, took 10 mins for her to bring me the food but this time the rice and noodle is already ice cold. Food served during the evening session is one of the worst in my experience around the world. So limited and barely nothing is there. Checked with the staff and was told they are aware of the situation as i'm not the first to complaint about the evening food served. Seems like the management just don't care and want to maximise their profit. Very very poor managment from top down.

Dear Mr Ong, Thank you very much for choosing Pullman Jakarta Indonesia on your recent trip to the city. We truly appreciate your visit, and we are genuinely sorry to hear that your stay did not meet your expectations. We had the opportunity to meet and speak with you personally during your stay to address your concerns, and while we did our very best to rectify each situation as it arose, it seems that no matter how many items we resolved, a new issue quickly followed. We regret that despite our efforts, we were unable to create the experience you were hoping for. From your comments regarding the room facilities, breakfast service, and Executive Lounge offerings, it is clear that we were simply not the right fit for your needs on this occasion. Sometimes, despite genuine goodwill on both sides, it just isn’t a match and we are truly sorry that we could not meet your expectations, even after multiple attempts to make things right. Nevertheless, we sincerely appreciate the time you took to share such detailed feedback. It has been communicated to the relevant teams for further review and improvement. Thank you again for having chosen our hotel. We wish you much better experiences in your future travels, and we remain grateful for the opportunity to have hosted you, even if only this time. Warm regards, Dan Benzaquen

Unforgettable moment

トリップアドバイザーの評価 5.0/5

Daydream66106024478 トリップアドバイザー認証口コミ

Pullman hotel at Jl. M.H. Thamrin No.59, Gondangdia. The staff here very friendly and caring. I like the atmosphere, very comfortable and chill. I room is clean. It's worth it if you stay here because the place are strategic, across the street is Plaza Indonesia Mall.

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

お客さまの声 3.5/5

Daisuke Y. ビジネス - 確認済みレビュー すべて

3Fの喫煙部屋に宿泊しましたが、エレベーターを降りたホールでものすごくタバコの臭いがする。部屋はあまりしないが、ホールの匂いは何とかならないか？あと、バスタオルもタバコ臭かった。

Services

トリップアドバイザーの評価 5.0/5

nurul s トリップアドバイザー認証口コミ

Thank you to everyone at the hotel for making my trip amazing! The service was superb, and your team went above and beyond to make me feel comfortable. I’m very grateful and hope to return soon. “Thank you to Jessica, Rona,Esti & Eka for the decoration room services memorable’’

Dear Ms. Nurul, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Jessica, Rona, Esti, and Eka. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Hotel Experience at Pullman Thamrin Jakarta

トリップアドバイザーの評価 5.0/5

Edward T トリップアドバイザー認証口コミ

During my stay at Pullman Thamrin Jakarta, I faced an issue with the HDMI port in my room, which prevented me from projecting my laptop screen onto the TV. Despite making four calls to the operator, no one followed up as promised. Two technicians eventually came to assist, but they were unable to resolve the problem. However, the situation improved significantly when Acha from the customer experience team contacted me in the evening. After learning about the issue, she escalated it to her manager, Jennifer. The next morning, several staff members—including the restaurant manager and Executive Chef Koay—greeted me warmly by name, showing clear attention to my case. Jennifer later met with me to understand what had happened and took immediate action. Knowing I was expecting guests from the Indonesian military (TNI), Jennifer arranged for my meeting to be held in a proper meeting room, which impressed both me and my guests. Their thoughtful service turned a frustrating experience into a positive one. I am grateful to Jennifer, Acha, Koay, and Sugeng from the restaurant for their exceptional effort in delighting a previously unhappy customer.

Dear Mr. Edward T, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Mr. Sugeng, Ms. Acha, Chef Koay and Ms. Jennifer. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 303 件のレビュー 9.4/10 朝食
  • 303 件のレビュー 3.8/10 快適さ
  • 239 件のレビュー 7.4/10 清潔さ

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ジャカルタのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。