Dear Ms. Michiko H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Security team, Doorman team, Receptionist team, Concierge team. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Takayuki A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Takaichi M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the bathroom and kitchen that are both a bit dated. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Niwa A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to Hairdryer as well as the bitten by mites or lice during the night. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Tomohiro H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations On behalf of Pullman Jakarta Indonesia and its Heartists, please accept our sincere apology. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain at your disposal should require further assistance. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Daisuke Y., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations On behalf of Pullman Jakarta Indonesia and its Heartists, please accept our sincere apology. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain at your disposal should require further assistance. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

件名: フィードバックをいただきありがとうございます ヨシハル・バン様 このたびは、プルマンジャカルタインドネシアをご利用いただき、誠にありがとうございます。 貴重なお時間を割いてご滞在のご感想をお寄せいただき、心より感謝申し上げます。励みになるお言葉を拝読でき、大変うれしく存じます。全体として快適にお過ごしいただけたことを私たちも大変喜ばしく思っております。 一方で、バスタブの温度調節にご不便をおかけしましたこと、心よりお詫び申し上げます。今後、同様の問題が発生しないよう、早急に対処いたしますので、どうぞご安心ください。 また、いただいた温かいお言葉は私たちのハーティスト（スタッフ）にも共有し、サービスの質向上への励みとさせていただきます。 改めまして、ご感想をお寄せいただきありがとうございました。次回のご滞在でも、素敵な思い出をお作りいただけるよう心を込めてお迎えいたします。 心よりの敬意を込めて ジェニファー・インドラジャヤ ゲストエクスペリエンスマネージャー

Dear Ms. Kimiko E., 平素よりプルマン・ジャカルタ・インドネシアをご愛顧賜り、誠にありがとうございます。 このたびはご宿泊のご感想をお寄せいただき、心より御礼申し上げます。お客様からの貴重なご意見は、私どものサービス向上のための大切な糧となっております。 サウナ施設につきましてご満足いただけたとのお言葉を頂戴し、大変嬉しく拝読いたしました。お褒めのお言葉はウェルネスチームにも共有し、今後の励みとさせていただきます。 また、ラウンジに関しまして「より充実していれば良い」とのご意見を賜り、重ねて御礼申し上げます。頂戴いたしましたご意見は真摯に受け止め、今後の改善およびサービスの向上に努めてまいる所存でございます。 改めまして、このたびは温かいご感想をお寄せいただき誠にありがとうございました。次回お越しいただく際には、より一層ご満足いただけるご滞在を提供できますよう、スタッフ一同心よりお待ち申し上げております。 敬具 ジェニファー・インドラジャヤ ゲストエクスペリエンスマネージャー プルマン・ジャカルタ・インドネシア

Yasuhiro K. 様 この度は、Pullman Jakarta Indonesia Thamrin CBD でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Best regards, Ajizzah Angelitta Guest Experience Manager

Dear Mr./Ms., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We thank you very much for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

中村正博様 プルマン ジャカルタ インドネシアを第二の我が家として選んでいただき、ありがとうございます。 貴重なお時間を割いて貴重なご経験を共有していただき、誠にありがとうございます。励みになるコメントを読むのはいつも嬉しいことであり、私たちとの楽しい滞在をお過ごしいただけたことを嬉しく思います。 私たちのハーティスト、特にジーナ、シャリファ、ララ、エンジェルがご滞在中に良い印象を与えることができたと聞いて大変うれしく思います。 ご安心ください。お客様のフィードバックはハーティストと確実に共有し、サービスの品質を継続的に向上させるためにこのフィードバックが励みになると確信しています。 もう一度、ご経験を共有していただきありがとうございます。将来またお客様をお迎えし、再び思い出に残る瞬間を作り出すことを楽しみにしています。 Best regards, Ajizzah Angelitta Guest Experience Manager

Naoki I. 様 この度は、Pullman Jakarta Indonesia Thamrin CBD でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 With Warm Regards, Ajizzah Angelitta Guest Experience Manager