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Mercure Arbat Moscow 4 étoiles

Note Avis clients 4.7/5 5 539 avis

Hôtel labellisé ALLSAFE

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Chambre 1

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Mercure Arbat Moscow
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+ 13 Services

Les plus de l'hôtel

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Accès facile aux parcs des expositions Expocenter et Crocus Expo

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Services de l'hôtel et à proximité

Check-in à partir de 14h00

Check-out jusqu'à 12h00

Payant

Services et informations pratiques
  • Online check-in
  • WIFI/Accès Internet
  • Parking public extérieur (à proximité) Payant
  • Accessibilité personnes à mobilité réduite
  • 100% Espace sans tabac
  • Air conditionné
  • Langues parlées à l'hôtel
  • Réception ouverte 24/24
  • Services de nettoyage
  • Bagagiste
  • Concierge
Restauration
  • Petit-déjeuner Payant
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Services en chambre
Loisirs et activités
  • Salle de fitness
  • Bien-être
Services d'affaires
  • 1 Salle(s) de réunion
  • Centre d'affaires libre service
  • Copieur /imprimante disponible

Localisation de l'hôtel

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
federation de russie

Tel : +74952250025

Fax : (+7)495/2250083

Check-in à partir de 14h00

Check-out jusqu'à 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • Par avion

    SHEREMETYEVO À 38km / 23,61 miles

  • Par train

    KIEVSKY À 2km / 1,24 miles

GPS :55.748595, 37.583762

Nos hébergements

Cet hôtel de 109 chambres propose diverses solutions d'hébergement : chambres Classique, Privilège, suites, chambres communicantes et 3 chambres pour personnes à mobilité réduite. Toutes offrent un décor de style contemporain et des équipements modernes. Toutes les chambres sont non-fumeurs. Accès WIFI gratuit, service d'étage 24 h/24, sèche-cheveux, coffre, nécessaire de repassage, TV LCD avec chaînes internationales, articles de toilette offerts, cafetière/théière et service de blanchisserie.

Nos restaurants et bars

LA PROMENADE

Cuisine : Internationale

Découvrez notre élégant restaurant français aux influences russes. Ouvert 7 j/7, les clients peuvent y prendre le petit déjeuner avant que la ville ne se réveille, organiser un déjeuner professionnel ou dîner pour terminer une dure journée.

  • Lundi -
  • Mardi -
  • Mercredi -
  • Jeudi -
  • Vendredi -
  • Samedi -
  • Dimanche -

BAR LA PROMENADE

L'espace bar chaleureux propose une cuisine russe, française et internationale, ainsi que de nombreuses boissons.

Photo non contractuelle

  • Lundi
  • Mardi
  • Mercredi
  • Jeudi
  • Vendredi
  • Samedi
  • Dimanche

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion : 1

  • Surface maximum : 40 m²

  • Capacité maximum : 14 personnes

En savoir plus

Les avis de nos clients
Mercure Arbat Moscow

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL 4.7/5

5 539 avis

tripadvisor

Note TripAdvisor 4.5/5

1 937 avis

2021 Certificat d'Excellence TripAdvisor
Certificat d'excellence 2021

Dans l’ensemble bon.

Note Avis clients 4.0/5

Anonyme Entre amis - 18/07/2021 Avis confirmés ALL

Quasiment tout est au top, sauf certaines réceptionnistes qui sont plus que désagréables et mal aimables.

Moscou.

Note Avis clients 4.5/5

Carlo Professionnel - 25/05/2021 Avis confirmés ALL

Merci, service top.

Dear Carlo, Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. Your comments regarding the air conditioner are transmitted to the technical service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We are very grateful for your remarks. We hope to welcome you back soon and we will do our best to make your stay the most memorable one! Best regards, Natalia Rakhymova Front Office Manager

Meilleur hôtel niveau qualité prix à Moscou

Note Avis clients 5.0/5

Anonyme Voyage solo - 07/04/2021 Avis confirmés ALL

Super hotel. 3eme fois que je vais la bas, et j'y retournerai la prochaine fois. Super service et chambre très confortable.

Dear guest, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Parfait

Note Avis clients 5.0/5

Pavel Voyage solo - 15/11/2020 Avis confirmés ALL

Tout etait parfait

Dear Pavel, Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat on your next stay in Moscow! Warmest regards, Natalia Rakhymova, Front Office Manager Mercure Arbat Moscow

MERCURE HORS CLASSE

Note Avis clients 5.0/5

Gilles R. Professionnel - 13/10/2020 Avis confirmés ALL

Certainement le Mercure le plus haut de gamme que j'ai visité. Le personnel est adorable, compétent, à l'écoute, souriant et avec la volonté de satisfaire le client. Emplacement parfait au cœur de l'Arbat. A proximité de toutes les commodités. Très belle décoration. A améliorer : éclairage avec des ampoule à lumière chaude et qualité des serviettes de bain et peignoirs.

Dear Mr R., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. We would like to let you know if you have any requests, inconveniences or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to eliminate them immediately and make your stay the most memorable one. Best regards, Natalia Rakhymova Front Office Manager

Bien situé

Note Avis clients 4.5/5

P.c. En couple - 30/07/2020 Avis confirmés ALL

service impeccable. Staff tres sympathique et serviable. Hôtel proche et tres bien entretenu. Nous avions l impression qu il venait d ouvrir et etait neuf! C'était notre 2 eme séjour dans cet hôtel et toujours la même satisfaction

Dear P.C., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Chauffage

Note Avis clients 4.5/5

Anonyme Professionnel - 25/02/2020 Avis confirmés ALL

Chambre trop chauffée à mon arrivée : 25° !

Dear Marie-Therese F., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

tres bien situé , bon accueil

Note Avis clients 4.5/5

Anonyme En famille - 21/02/2020 Avis confirmés ALL

hôtel agréable

Dear Guest! Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay at Mercure Arbat Moscow hotel. We are delighted to see how highly you valued about location and service. We have noted, that your points about breakfast is not so high, as others. Your remarks were passed to our Food & Beverages Manager. We will be happy to welcome you at Mercure Arbat Moscow! Warmest regards, Anton Zachepitskiy Front Office Manager

Bien situé

Note Avis clients 2.0/5

Anonyme Professionnel - 17/02/2020 Avis confirmés ALL

Il y a eu un loupé entre l'hôtel et mon agence de voyages. Bien que membre Gold d'Accor depuis 10 ans je n'ai pas pu avoir accès à ma chambre. Par ailleurs j'ai demandé une chambre sur cour et l'hotel n'a pas pu changer ma chambre sur rue. Le petit déjeuner était ok.

Dear Mr. A., Thank you very much for your kind loyalty to Accor for so many years. Thank you for sharing your comments with us. I am very sorry that due the mistake made during the reservation we could not provide a proper smooth service upon your arrival. Please accept my sincere apologize. Unfortunately we received the correct information from the agency only after you checked in at our hotel. It is very pity to know that you did not like your Privilege room that was prepared for your room upgrade. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager or Reception team 24 and we will do our best to make your stay the most comfortable one. We have added information regarding room view, so we could find more suitable room for you next time. It is my sincere hope that you might choose Mercure Arbat again and we will see you among regular guests of our hotel. I will be pleased to meet you personally and take your reservation under my personal control with upgrade to the best available room and VIP welcome. Kind regards, Irina Nacharova General Manager

Conforme au Mercure

Note Avis clients 4.0/5

Anonyme Professionnel - 10/02/2020 Avis confirmés ALL

L’hôtel est situé à l’ouest du centre de Moscou, avec tout le confort attendu pour cette enseigne. Très correct, bon petit-déjeuner.

Dear Valued Guest, Thank you very much for your loyalty to Accor and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very pleased to hear that you were satisfied with our breakfast. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Anton Zachepitskiy Front Office Manager

Excellent sejour

Note Avis clients 5.0/5

C. En couple - 04/02/2020 Avis confirmés ALL

Chambre et personnels...exquis et parfait !

Dear Mr. C., We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. We are delighted to hear that we met your expectations. Your comments regarding comfort of our rooms are highly appreciated by all of us. However, we are especially grateful to you for your evaluation of our team's work. The level of service is what we are permanently working at to make every guest's stay a wonderful one and we are so glad to hear that we do succeed. Thank you for your warm feedback once again. We look forward to welcoming you back. Cordially, Anton Zachepitskiy Front Office Manager

Hôtel moderne, propre, bien chauffé et bien situé à Moscou

Note TripAdvisor 4.0/5

JuristeInternet 24/01/2020 Avis TripAdvisor

Deuxième séjour dans cet établissement en 18 mois. La première fois en été, cette fois-ci en hiver. Situé près d'une station de métro (Arbatskaya) et des rues Arbat, cet établissement est tranquille et facile d'accès.

Dear Valued Guest! Let me thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share your feedback. We are pleased to know that you enjoyed hotel location and its quietness. We do hope to welcome you back again and we will do our best to make your stay pleasant and comfortable. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Accueil au restaurant: assez froid !

Note TripAdvisor 3.0/5

patrickdelormel Escapade entre amis - 23/01/2020 Avis TripAdvisor

Personnel peu sympathique au restaurant: pas de sourire, pas d'empathie. Mais les plats étaient très bons (sauf certaines fois les desserts glacés) Chambres confortables et situation de l'hotel: bien.

Dear Mr. De Lormel, Thank you for your review of Mercure Arbat Moscow hotel. We appreciate you taking the time to provide feedback from your recent stay. We are very glad that you enjoyed the hotel location, comfortable rooms and tasty cuisine. I am sorry that service did not meet your expectations. It is a pity that you did not share your comments with us during your stay. At Mercure we strive to provide the highest level of service to each of our guests, your comments were taken into consideration and restaurant team has received an additional training. Thank you for your feedback once again. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Warmest regards, Irina Nacharova General manager

Bonne situation géographique

Note Avis clients 4.0/5

Anonyme Entre amis - 22/01/2020 Avis confirmés ALL

Une prochaine fois sans hésitation . Personnel irréprochable ,valeur sûre ...

Dear Guest! Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay at Mercure Arbat Moscow hotel. We are delighted to see how highly you valued the service provided because it’s the greatest reward for all our team. We have noted, that your points about the breakfast is not so high, as others. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We will be happy to welcome you at Mercure Arbat Moscow! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Excellent séjour

Note Avis clients 4.5/5

Macphili En couple - 22/01/2020 Avis confirmés ALL

Hotel parfaitement situé pour visiter Moscou. Personnels très agréable, belle chambre et super petit déjeuner. A recommandé sans hésiter.

Dear Macphili, We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. Best Regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

bon séjour

Note Avis clients 4.5/5

C.f. En couple - 22/01/2020 Avis confirmés ALL

Un bravo et merci spécial au personnel de l'accueil qui nous a aidé pour les réservations de restaurants , conseils shopping etc

Dear F.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied the hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

SEJOUR A L HOTEL MERCURE ARBAT MOSCOW

Note TripAdvisor 4.0/5

luchamayon En couple - 20/01/2020 Avis TripAdvisor

Très bon hotel belle chambre et beau petit déjeuner personnel qualifié seul regret personne ne parle français une personne sur l'ensemble de l'équipe cela peut s'envisager pour un groupe français sinon aucun pb en anglais

Dear Valued Guest, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. It’s a great compliment for us to hear that you were completely satisfied with nice room, breakfast and qualified staff. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Hôtel cosy idéal pour visiter Moscou pour 2 nuits

Note Avis clients 3.5/5

Le C. En couple - 15/01/2020 Avis confirmés ALL

Hôtel bien placé à Moscou bien situé au pied d’une station de métro, possibilité de se rendre à pied à la place rouge , accueil agréable et attentionné de la part du personnel , chambre privilège bien équipée un peu petite , sauna agréable , et point fort le petit déjeuner avec un personnel très délicat et professionnel. Bon rapport qualité prix en bénéficiant d’une offre membre Accor

Dear Eric Jean Robert, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location and breakfasts. We have noted, that your points about accommodation is not so high they could be. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Antomn Zachepitskiy Front Office Manager

TRES BON HOTEL BIEN SITUE

Note TripAdvisor 4.0/5

DayTrip63100697063 Escapade entre amis - 14/01/2020 Avis TripAdvisor

Hotel confortable avec plein de services . Personnel agréable et serviable. Chambres avec beaucoup de services . Petit déjeuner très complet . Notre groupe de 9 chambres a beaucoup apprécié . Tarif sans surprise.

Dear Valued Guests! Thank you for sharing your kind review of your stay at Mercure Arbat Moscow hotel. We are delighted to read that you found our staff to be helpful and breakfast to be plentiful. We are also happy that you appreciated central location of the hotel which is ideally situated for both leisure and business travelers, with a nearby metro stations and many of sightseeing within walking distance. We really hope to have the pleasure of welcoming you on your next visit to Moscow! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Excellent hotel

Note Avis clients 4.5/5

Aurely Entre amis - 02/01/2020 Avis confirmés ALL

Hôtel très bien situé, juste à côté du métro. Design, chambres grandes et bien décorées, très bon petit déjeuner

Dear Aurely! Thank you for such a nice review following your recent stay at Mercure Arbat Moscow hotel. We are delighted to hear that you found the location to be the perfect one. It is a nice to know that you have enjoyed our breakfast and your stay in general was comfortable! Unfortunately, We noticed that you gave a small score for our loyalty program and we will be very grateful to you if you could share with us more detailed comment regarding this. by email h7… We hope to welcome you back soon! Best regards, Anton Zachepitskiy Front Office Manager

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