ibis Balikpapan 3 estrelas

I stayed at the Ibis Balikpapan Hotel for 5 nights from 23 March to 28 March 2023. In short, Ibis Balikpapan is not clean, very dirty. And the hotel has never understood the concept of hygiene. For example, small flies on the food, blackened water dispenser faucets, and cockroaches in the bathroom. (Please see the photos I uploaded.) <1> For 5 days, every time I had breakfast, I found small flies stuck to the top of the fruit juice jar, on the pudding, and on the pieces of fruit. I had reported to the restaurant staff 2 times, but the next morning there were still flies. They never improved the situations and never apologized to me. Never said any kind of "sorry".(Please see the photos I uploaded.). <2> Ibis Balikpapan does not provide mineral water in plastic bottles, but they do provide water dispensers in the corridors. The problem is, the dispensers that line up are not kept clean so that the water dispenser faucets have turned black. I'd checked all the dispensers that were on the floor I was staying at. I also asked housekeeping staff to clean it up, but until the day I checked out it had not been cleaned.(Please see the photos I uploaded.) <3> Everyday, without exception, I found small cockroaches, measuring 3-4mm, in the bathroom. (Please see the photos I uploaded.)

This is not the first time I've stayed at Ibis. There's no denying that it's a comfortable place to stay. The receptionists are very friendly, the service is quite impressive, and the staff are enjoyable to talk to. The food is delicious and suitable for those who crave Indonesian flavors. The room is very comfortable and quite clean, although the bathroom could use some improvement as there were a few broken soap holders. Overall, I highly recommend it.

Location not far from airport, just about 20 minutes, right in the middle of the city, very close to park, central market, mall, and so much others. Worker are very friendly and accommodating to all our needs. Awesome!!!

Ibis hotel, Balik Papan is a comfortable place with fast service and response from the waiters and receptionists who are very friendly. From some of the room windows you will be presented with some extraordinary views of the city of Balikpapan. So far this hotel is still a favorite place for me where it is strategically located in the middle of Balikpapan city.

I've been stay in IBIS Balikpapan many times for business purpose. No doubt their services toward guest excellent. my experience with IBIS unforgettable from warm welcome by reception team, room services and from FnB team with the great food. Now as a member of Accor plus i'm pleased and happy with the services IBIS team. can't wait for the next trip to IBIS Balikpapan