Novotel Manado Golf Resort & Convention Center Hotel 4 stars

i stay 3 night..there is 1 night i stay..my next room very noisy..than i can manager on duty than tell him about this..than he give me another room ..upgrade my room so i can sleep well and can finish may work at the hotel room..very good job.

Used Novotel Manado as a place to return between different parts of our travels in this part of Indonesia, each time we received a warm welcome and it felt like coming home. Friendly faces, good food and comfortable beds. Staff were always on hand to assist. Thanks so much.

I was in Novotel Manado for 2 nights. The first night, on the first room, there was leaked on the shower that it wetted the bathroom floor. Got the replacement room the next day. However, the room door was bit harder to closed bcos there was a problem at the door hinges.

the room is very clean and fragrant, what i love the most is the water dispenser in the room its really refreshing to know that I can work and relax at the same time but also help saving the environment. feont desk staffs are really helpful and the breakfast staffs too.. overall.. excellent.

The hotel rooms were decently nice overall. The rooms were noticeably worn, but not terrible. Daily housecleaning was intolerable. They would take room keys from rooms. Remove toilet paper and towels without replacing them. Change A/C settings. Laundry service chose terrible times to deliver laundry and made little effort to deliver if occupants weren't available the first time. Front desk staff was excellent. The restaurant was average. Breakfast was the highlight. Dinner choices were often out of stock.

We have had a wonderfull stay at the hotel. The staff was very friendly. Roomservice and housekeeping was okay. The breakfast was extraordinary, especially the breakfast team behind the egg unit. Two names I know, Anita and Ari.

I really love the view and the place, really quiet and peacefull place. But what I didn’t like because the hotel room and breakfast pretty dirty. Dust everywhere, the floor already change colour, the wall paint too, the bathtub colour, the spoon and glass still dirty. My door room also broken and hard to close. The room service and bell boy also really slow.

Clean & comfort

The staff at Novotel Manado is very friendly and genuinely wants you to have a wonderful experience. James at the front desk always checks to see whether you need anything, and always manages the situation well. The folks in the restaurant greet you like friends and provide outstanding food and service.

The room is spacious but the bed smells maybe because of the bed cover, the food is good and quite recommended, the water in the pool is not clear enough, the service is good

We really enjoyed our stay. The pool area was beautiful and our room was spacious with all the amenities we needed.

The hotel, although not that old, could have been kept in better condition. The room and bath towels were dirty. There was a fly in my room that never left during my 5 days stay. My top priority is that the room is clean but it wasn't.

Service throughout is slow and at times sloppy. Staff are friendly but don't appear to be efficient. Room cleaning staff lacks initiative e.g. toilet roll almost exhausted but not replaced and I had to call and wait for a new roll. Breakfast was chaotic during peak time because of uncleared tables - needs to be more organised so that guests don't have to walk about hunting for an unoccupied seat. I was fortunate to have a room at level 3 as my colleagues in levels 1 and 2 had weak wireless connectivity.

Good staff, room overall good however the room floor seems a little bit old and the door hard to close

We was happy during staying at the hotel. Such a beatifull landscape surrounding the structure and homy & comfortable cabin were leads to perfect sleeps. Accumulated with assorted food & beverages during breakfast makes us can not chewing and enjoying the meals.