Novotel Manado Golf Resort & Convention Center Hotel 4 stars

Customer review rating 4.2/5 1,242 reviews

ALLSAFE approved hotel

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Novotel Manado Golf Resort & Convention Center
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+ 27 Services

Hotel extras

  • Free WiFi, desk, flat-screen satellite TV

  • Japanese dining, poolside bar

  • 9-hole golf course, tennis, fitness centre

  • Outdoor kids' playground, lobby video games

  • Choice of versatile spaces for your event

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SAM RATULANGIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Other sports activitiesPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Manado Golf Resort & Convention Center

A.A Maramis Kayuwatu
Kairagi II
North Sulawesi
95254 manado
indonesia

Tel: +62431818889

Fax: (+62)431/818899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAM RATULANGI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BITUNG HARBOUR At 45km / 27.96 miles

GPS :1.5016, 124.89603

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The latest Novotel all day dining concept, The Square features an interactive show kitchen with an Asian and international buffet served for breakfast, lunch and dinner. An a la carte menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Non contractual photo

Recharge your batteries after a dip in the pool with a delicious range of cool drinks including juices, beers and wines. Salads and light snacks are also available at this bar, which offers great mountain views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,226

  • Maximum capacity: 2500 people

  • Maximum banquet capacity: 1700 people

Find out more

Our guest reviews for
Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,242 reviews

tripadvisor

TripAdvisor Rating 4.0/5

973 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 5.0/5

M. H. Families - 22/02/2021 Confirmed reviews ALL

Satisfying for family

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Novotel Manado. We are glad to know that you had a pleasant stay with us and we wish to welcome you again at Novotel Manado in the near future. Sincerely, Bilal Chamsine General Manager

Good stay

Customer review rating 5.0/5

Garry D. Couples - 17/02/2021 Confirmed reviews ALL

Nice and clean

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager

Good stay

Customer review rating 4.0/5

Widya Friends - 07/02/2021 Confirmed reviews ALL

The service is good

Dear Guest, Thank you for taking your valuable to share to us your stay experience. We are glad to learn that you love the service from our team and glad to inform you that we had opened our pool and we do apologize that you cannot enjoy the pool during your stay due to under maintenance. We wish to welcome you again with our pool new look. Sincerely, Bilal Chamsine General Manager

Good stay

Customer review rating 5.0/5

Virginrantung Families - 01/02/2021 Confirmed reviews ALL

Beautyful place, the room, they service and the food.. everything is good.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your appreciation towards the service from Bapak Mathias Rompas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager
Customer review rating 5.0/5

Maria S. Solo - 25/01/2021 Confirmed reviews ALL

Nice hotel, good amenities, very kind front door officer and staffs

Dear Guest, Thank you very much for taking the time to share your stay experience with us. We are really appreciate your comments and glad to know that you had a pleasant stay at our hotel. We wish to welcome you again at Novotel Manado in the near future. Sincerely, Bilal Chamsine General Manager

very good

Customer review rating 4.5/5

Benny I. T. Families - 03/01/2021 Confirmed reviews ALL

You can imagine my little child really enjoyed staying at your hotel. It means that.....

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager

Very Nice for Staycation

TripAdvisor rating 5.0/5

syillim 30/12/2020 TripAdvisor review

Me and my family spend 2 nights here for staycation, in this pandemic time sometimes you need a place just to relax and change of ambience. And novhotel manado is the perfect palce to do so. And with the allsafe guarantee, me and my family feel very pleased.

Dear syillim, First and foremost, thank you for taking the time to share your stay experience and recommend our hotel. It is always a pleasure to know that you and your family has a pleasant stay and thank you for your support to follow the health protocols during your stay with us. Thank you again and we wish to see you again soon at Novotel Manado. Sincerely, Bilal Chamsine General Manager

Stay Experience

Customer review rating 3.5/5

Hendry Business - 27/12/2020 Confirmed reviews ALL

the location is quite far from the city center, inconsistent implementation of health protocols, services and procedures in hotels and rooms, a very tedious breakfast menu for 25 days of stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

Good! yet can be better

Customer review rating 4.0/5

Anonymous Friends - 23/12/2020 Confirmed reviews ALL

The friendliness and politeness must be improved by the security and some of the restaurant staffs, free ice bucket is a must or at least to the accord plus members. Mr. Alex (front line manager) has been so extremely helpful during the time particularly in accommodating the four booked rooms, without him I might not put high rates, so thank you very much for the assistance Alex. The hotel needs to check the Accor point system so the members would not missed the earn points like I did in March 2020.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your compliments towards Mr. Alex service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager
Customer review rating 2.0/5

Lucky Families - 21/12/2020 Confirmed reviews ALL

It's not a happy experience. 1. Room upgrade from superior to deluxe for total more then 900 thousand rupias without breakfast become more expensive then agoda.com 2. Left behind things not found and no confirmation till today.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

Difficult to find culliner

Customer review rating 3.5/5

Teguh W. Business - 20/12/2020 Confirmed reviews ALL

Just slept 6 hours

Dear Guest, Thank you so much for taking the time to share your stay experience and we wish to welcome you again soon, Sincerely, Bilal Chamsine General Manager

Well located, nice ambient, LOVE THE FOOD (especially Bubur Manado! Numero Uno)

Customer review rating 4.0/5

Rhea Business - 18/12/2020 Confirmed reviews ALL

Everything was nice; however, there was some unpleasant odor coming out from the sink. My friend also found some spider web under the table. But aside from that, everything else was pleasant; I specifically love the breakfast food at Novotel! Loving the Bubur Manado so much. Overall, very satisfied staying at Novotel Manado.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry for the sink issue and the spider web. Your comments are very valuable for us. Please rest assured we are taking immediate action to improve the quality of our products. Thank you again for your comments and we wish to welcome you again at Novotel Manado in the near future. Sincerely, Bilal Chamsine General Manager

Very good for suite room

Customer review rating 4.5/5

Dedy F. Business - 15/12/2020 Confirmed reviews ALL

Great service from FO

Tamu yang terhormat, Terima kasih atas komentar positif Anda dan kami senang Anda menyukai produk dan pelayanan hotel kami khususnya dari Front Office. Kami akan menyampaikan komentar Anda kepada seluruh tim dan kami percaya ini akan memotivasi kami untuk terus melakukan yang terbaik. Kami berharap dapat bertemu dengan Anda kembali di Novotel Manado. Hormat kami, Bilal Chamsine General Manager

Good Stay @Novotel Manado Golf Resort & Convention Centre

Customer review rating 4.0/5

Mardi Business - 10/12/2020 Confirmed reviews ALL

Surely was a great experience.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager

A bit dissapointed

Customer review rating 3.0/5

R Business - 08/12/2020 Confirmed reviews ALL

AC smell bad and room for breakfast not clean

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

Great stay

Customer review rating 4.5/5

Chadi Families - 08/12/2020 Confirmed reviews ALL

It was a very pleasant stay for my family and the other friends who came along. the Rooms were sanitized and sealed prior our arrival. the hotel was full of life and well maintained. the rooms were spacious, clean and modern. the pool was with a great view.. the breakfast was rich and good. the hotel team were very supportive and attentive. overall the experience was perfect.

Dear Guest, Thank you for taking the time to share your stay experience and we are glad to know that you and your family had a great stay at Novotel Manado. Thank you for your compliments towards our products and services. We are looking forward to welcoming you again soon. Sincerely, Bilal Chamsine General Manager

Awesome stay

Customer review rating 5.0/5

N. Families - 01/12/2020 Confirmed reviews ALL

Nice room with the nice views. Also Excellent service for FB team... very gooddddddd

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that you love the room and the excellent service from FB team. We shall share your comments and we believe this will boost the spirit of our team to always give best services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager

well located

Customer review rating 3.5/5

Fery S. Business - 27/11/2020 Confirmed reviews ALL

in summary, it was a pleasant stay but the hotel needs to upgrade the food variety for breakfast

Dear Guest, Thank you so much for taking the time to share your recent stay experience at Novotel Manado. It is always a pleasure to receive a positive comments for us and we are glad to know that you had a pleasant stay. Thank you for your feedback in regards to the variety of our breakfast. Thank you again for the comments and we are looking forward to welcoming you again at Novotel Manado in the near future. Sincerely, Bilal Chamsine General Manager

Bad

Customer review rating 2.0/5

Rudi A. S. Business - 20/11/2020 Confirmed reviews ALL

the reception allows guests a long wait. Both check in time and chaeck out time

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

Located near airport but far from city centre.

Customer review rating 3.5/5

Chris C. Business - 12/11/2020 Confirmed reviews ALL

Rooms very old and poorly maintained. Centralised air conditioning disconnected and wall units installed. No power outlets near beds for charging phones or other purposes. Nearest power outlet is across the room. No room service available. New room assess card system failing. 3 times had to go back to reception to have card reprogrammed.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

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