Novotel Manado Golf Resort & Convention Center Hotel 4 stars

the service was very good from check in upon check out, and also i got free upgrade room from superior room to suite room. thank you very much for the excellent service to me and my family. definitely will come back.

My wedding venue

This hotel was incredibly DIRTY! We had to clean our feet before getting into bed just from walking around the room! The sheets were ripped, the shutters falling off hinges! The staff were extremely unfriendly and NOT helpful! Worst hotel experience we have ever had--anywhere in the world!!

Wish I could stay longer

Hotel room is smaller than I expected but overall clean and comfortable. The pillow is too high to me and maybe pillow select option will be good. Food at restaurant I tasty and the waiters and cook are friendly. Swimming pool is too small for such a big hotel. Overall OK for 1 night.

i stay 3 night..there is 1 night i stay..my next room very noisy..than i can manager on duty than tell him about this..than he give me another room ..upgrade my room so i can sleep well and can finish may work at the hotel room..very good job.

Used Novotel Manado as a place to return between different parts of our travels in this part of Indonesia, each time we received a warm welcome and it felt like coming home. Friendly faces, good food and comfortable beds. Staff were always on hand to assist. Thanks so much.

I was in Novotel Manado for 2 nights. The first night, on the first room, there was leaked on the shower that it wetted the bathroom floor. Got the replacement room the next day. However, the room door was bit harder to closed bcos there was a problem at the door hinges.

the room is very clean and fragrant, what i love the most is the water dispenser in the room its really refreshing to know that I can work and relax at the same time but also help saving the environment. feont desk staffs are really helpful and the breakfast staffs too.. overall.. excellent.

The hotel rooms were decently nice overall. The rooms were noticeably worn, but not terrible. Daily housecleaning was intolerable. They would take room keys from rooms. Remove toilet paper and towels without replacing them. Change A/C settings. Laundry service chose terrible times to deliver laundry and made little effort to deliver if occupants weren't available the first time. Front desk staff was excellent. The restaurant was average. Breakfast was the highlight. Dinner choices were often out of stock.

We have had a wonderfull stay at the hotel. The staff was very friendly. Roomservice and housekeeping was okay. The breakfast was extraordinary, especially the breakfast team behind the egg unit. Two names I know, Anita and Ari.

I really love the view and the place, really quiet and peacefull place. But what I didn’t like because the hotel room and breakfast pretty dirty. Dust everywhere, the floor already change colour, the wall paint too, the bathtub colour, the spoon and glass still dirty. My door room also broken and hard to close. The room service and bell boy also really slow.

Clean & comfort

The staff at Novotel Manado is very friendly and genuinely wants you to have a wonderful experience. James at the front desk always checks to see whether you need anything, and always manages the situation well. The folks in the restaurant greet you like friends and provide outstanding food and service.

The room is spacious but the bed smells maybe because of the bed cover, the food is good and quite recommended, the water in the pool is not clear enough, the service is good