Novotel Bangkok Platinum Pratunam 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 400

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220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Tajlandia

Opis

O hotelu

  • Darmowe Wi-Fi i przestronne miejsca do pracy

  • Bezkresny basen na dachu oraz bar z widokiem na miasto

  • Międzynarodowe dania z owoców morza serwowane w formie bufetu

  • 5 elastycznych przestrzeni na cele prywatne i służbowe.

  • W Platinum Mall, blisko do wodnego taxi, centrum Siam Paragon i stacji BTS Siam i Chidlom

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Lokalizacja hotelu

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Tajlandia

Pozycja GPS:13.749701, 100.54007

Telefon
Faks +66 2 160 7200

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 400

Ocena TripAdvisor  4.6/5  Liczba opinii: 6 597

[Honest Review] An Excellent Family Holiday Stay Experience

Ocena na stronie TripAdvisor 5.0/5

astaamran Opinia zatwierdzona w TripAdvisor

Location: Ideally situated for guests interested in shopping and culinary tourism. Room Type: (I stayed at standard room & superior room) Both room types provided ample space, high-quality bedding, large windows, bathrobes, ironing facilities, and other thoughtful amenities. Cleanliness: The rooms were impeccably clean, with full carpeting and spotless, dry bathrooms. Facilities: The swimming pool offered stunning city views and was one of the highlights of the stay. The gym was clean, cool, and comfortable. Atmosphere: The hotel provides quiet area, creating a peaceful and homely environment. It is directly connected to the mall below, offering easy and convenient access. Value: The overall cost of the stay was in line with the quality and services provided. Additionally, the breakfast menu was extensive, including a delicious Thai tea. Service: Excellent and highly satisfying service, especially for room service, luggage trolley assistance during check-in and check-out, and fulfillment of additional in-room amenity requests. Other Notes: Luggage storage was available both before check-in and after check-out. A special thank you to Ms. Jeni and Mr. Dream for making the check-out process particularly pleasant. Special Case: I had made a mistake by placing two reservations under the same name and dates—one with payment at the hotel and another with immediate payment. I would like to extend my gratitude to the hotel’s reservation team, who handled the issue smoothly via email, from start to finish. I encourage others not to hesitate to contact the hotel by email should any issues arise. I highly recommend this hotel to anyone looking to stay in the heart of Bangkok.

Dear astaamran, What an absolute delight to read your thoughtful and detailed review! We’re overjoyed that your family holiday with us was such a memorable one. From the spacious, comfortable rooms to the serene atmosphere and jaw-dropping city views from our pool, it sounds like your stay hit all the right notes. A huge thank you for recognizing our team—especially Ms. Jeena and Mr. Dream—who went above and beyond to make your check-out experience smooth and pleasant. They’ll be glowing from your kind words. And we’re so happy to know the reservation team was able to handle your booking hiccup with ease—no stress, just smiles, as always. 😊 We love helping our guests and making sure everything is seamless, so thank you for highlighting that. We truly appreciate your high recommendation and are already excited to welcome you and your family back for another perfect stay in the heart of Bangkok. Until next time, we’ll be here, ready to create more unforgettable memories! With warm regards, Pranravich L Director of Rooms

Very Friendly Reception staff

Ocena na stronie TripAdvisor 5.0/5

patelhetal83 Rodziny - Opinia zatwierdzona w TripAdvisor

Very polite and friendly service at the reception by Palmy, Toon, Bambin. Welcome with a drink and gave a room with water view which my mother wanted. Room was clean and up to date. Breakfast had huge variety or all the Thai tea and desserts and continental breakfast options. Loved the breakfast variety. Also order room service the food was good. Will definitely recommend this hotel for its breakfast options and location for the serial shoppers at platinum mall and pratunam market. Also has Big C walking distance for grocery haul when in Bangkok.

Dear patelhetal83, Thank you so much for your heartwarming feedback. We’re absolutely delighted to hear that your stay was filled with friendly service, delicious food, and a beautiful water-view room for your mother — how thoughtful of you! A special shoutout to our Reception stars Palmy, Toon, and Bambin — they’ll be thrilled to know they made your arrival experience so memorable with their warm hospitality. We're also over the moon that you enjoyed our extensive breakfast selection, from Thai tea and local desserts to continental delights — there’s nothing quite like starting the day with a full, happy heart. And yes — for all the serial shoppers, there’s no better location than ours with Platinum Mall, Pratunam Market, and Big C just steps away. We truly appreciate your recommendation and can’t wait to welcome you and your family back for another memorable stay in the heart of Bangkok. Warm regards, Pranravich L Director of Rooms Novotel Bangkok Platinum Pratunam

Disappointing and Unacceptable – Guests Come Last Here

Ocena na stronie TripAdvisor 2.0/5

NorthStar14085608691 Opinia zatwierdzona w TripAdvisor

Disappointing and Unacceptable – Guests Come Last Here Well… where do I even begin? Our first impression of this “luxury” hotel was a man clipping his toenails in the lobby while the hotel staff just stood there watching, doing absolutely nothing. Completely disgusting and beyond unprofessional. We specifically booked this hotel to enjoy the rooftop pool – one of the main selling points – only to find it was closed off for a private birthday party for a 12-year-old girl. Yes, you read that right. Paying guests were denied access so the hotel could rent out the space to a private event. That is completely unacceptable. We didn’t pay to be treated like background noise while private guests take over the facilities. The hotel looks nice, and the room was actually very pleasant, and the guys who work downstairs helping guests book transport etc was SO helpful and amazing! Which makes it even more frustrating – because this could have been a great stay. But ultimately, what’s the point of booking a hotel for its amenities if you’re not allowed to use them? This was a waste of money and a major letdown..

Dear Northstar14085608691, Thank you for taking the time to share your feedback. We deeply regret that your recent experience did not meet the expectations we strive to provide to all our guests. We sincerely apologize for the incident you witnessed in the lobby, as well as the inconvenience caused by the pool being unavailable due to a private event. These are certainly not the experiences we aim to deliver, and we can understand your frustration. Your comments regarding the pool and the unfortunate situation you encountered have been taken very seriously. We will review our policies on amenity access to ensure that future guests can enjoy our facilities without disruption, and we’ll take appropriate measures to prevent similar situations from occurring again. We are, however, grateful that you appreciated the efforts of our transport assistance team and the room itself. We’ll make sure to pass along your kind words to them as they are always eager to ensure your comfort and convenience. Please accept our sincerest apologies for letting you down in this instance. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future with a more enjoyable and seamless experience. With warm regards, Pranravich L Director of Rooms

Good location, good service, highly recommended hotel in Bangkok.

Ocena na stronie TripAdvisor 5.0/5

Companion42038992790 Opinia zatwierdzona w TripAdvisor

Stayed in Apr25. Best location ever, with platinum mall downstairs and linkway to CentralWorld. Convenient to buy food, shop, visit the nearby kids playground etc. Would also like to commend Ms Best on her service. She was professional and helpful during our stay. When we requested for a suite with 2 bathrooms she quickly raised it with her manager and they kindly assisted to let us change to the next available room, which is more suitable with our party size. It has been a pleasant stay with Novotel Platinum Bangkok thanks to the wonderful staff!

Dear Companion42038992790, Thank you for your fantastic review! We’re so happy to hear that our location, right above Platinum Mall and with easy access to CentralWorld, made your stay in Bangkok so convenient and enjoyable. From shopping to dining to the kids' playground, it sounds like you had everything you needed right at your doorstep. A huge shoutout to Ms. Best for her exceptional service. We’re thrilled that she was able to assist with your request and ensure your suite was the perfect fit for your party. Her professionalism and dedication to guest satisfaction truly shine through, and we’ll be sure to pass along your appreciation! We’re so grateful for your kind words, and we look forward to welcoming you back for more wonderful stays with us in the future. With warm regards, Pranravich L Director of Rooms

Good and nice hotel, located just above platinum fashion mall

Ocena na stronie TripAdvisor 5.0/5

Ronara21 Couples - Opinia zatwierdzona w TripAdvisor

Great to be back. More than 10+ times in this hotel, still they preserved a good time for customers both check in and check out. Room was upgraded, great. Breakfast was awesome. Thank you for such a nice hospitality during our short stay. Gonna be back here soon

Dear Ronara21, Wow, more than 10 times with us—what an amazing testament to your loyalty and trust in Novotel Bangkok Platinum Pratunam! We’re beyond thrilled that each stay continues to leave you with a smile. From your seamless check-in to the upgraded room and delicious breakfast, it sounds like we’ve been hitting all the right notes. Being just above the Platinum Fashion Mall does make it the perfect spot for fashionistas and savvy shoppers like you, and we’re so glad that your stay was a memorable one. Thank you for your kind words about our hospitality; it’s our pleasure to make every visit special, and we can’t wait to roll out the red carpet for your next one. See you soon for another round of great stays and good vibes. With warm regards, Pranravich L Director of Rooms

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 219 Liczba opinii 9.7/10 Lokalizacja
  • 1 424 Liczba opinii 7.6/10 Pokój
  • 2 177 Liczba opinii 9.1/10 Obsługa
  • 28 Liczba opinii 8.1/10 Internet
  • 644 Liczba opinii 7.9/10 Czystość
  • 583 Liczba opinii 8.6/10 Śniadanie
  • 427 Liczba opinii 8.8/10 Jedzenie
  • 351 Liczba opinii 8/10 Klimat

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