Stayed 6 nights in the penthouse suite. The phones and refrigerator were unserviceable. Took four days and four reminders to fix the refrigerator and one day to fix the phone. Even a simple request to set up the sofa bed took two hours. The nice view of the Eiffel Tower from the penthouse suite was the only positive experience worth mentioning. The hotel has zero interest in service recovery and this hotel should be avoided if you dislike bad service.

Excellent hotel, great location for getting around as it is very close to the metro and also lots to do close by. Would definitely recommend booking a room with a view of the Eiffel Tower. Staff were very friendly and helpful going out of their way to make it an enjoyable stay.

I have mixed feeling on how to feel or express my experience with Pullman Paris Tour Eiffel. First, before making reservation via Accor app, I have tried to contact the hotel via email (h7229@accor.com) but no reply ever. So I booked the room with the app, and contact again to ask about in-room breakfast and still no reply as well. In total, I have emailed to you 3 times but no reply. On the date on checkin (30-Dec), the front staff is very nice and kind to explain us everything, but when we asked about covid-19 test, we have to go to concierge which on that day, Carl has helped us with the registration. The room was very fantastic and beyond our expectation, we had great time created online content on the balcony and got many engagement. We give 10 of out 10 points for the room. After we took the test at the hotel on 31-Dec, the lab has email us right on 1-Jan. But the problem is that we cannot access the test result with our registered phone number. We have tried all the combination and still failed to access. This cause us a lot of trouble as if we do not show the negative result at the airport, we will not be able to get on the plane and fly back home. We have go back to Pullman 4 times. 1-Jan morning: Concierge have informed us to wait as if the result has not been uploaded yet. (Which we found later that it’s wrong, the result is always there) 1-Jan afternoon: we came back again, another concierge Ian just took note and informed us that the lab is closed and will contact the lab next day. 2-Jan morning: we started to get very worry as we will fly back on that night, Concierge carl said that it is too early (8:00AM), he will tried to contact the lab and inform us back around 10:00PM 2-Jan afternoon: we came back for the last time and the first lady in blue at concierge refuse to help us anything and blame that this is lab’s fault. We started to cry and finally Solene came out and informed us that she has lab’s emergency number. In summary Solene and Alberto have contacted the lab and informed us the correct password in order to access the result. We bursted out into tears and thank them for the support that finally made us be able to board the plane back home. Can you imagine if we cannot open the test result and miss our flight back home? It is emotional and mixed feeling as you can see our story here.

the hotel is in a perfect location. In walking distance from the Eiffel Tower, do your self a favor and book the room with the view of the Eiffel. The only issue I had was with the front Desk, I found them to bit unfriendly. We stay at the Pullman for 6 night and not once was where we greeted Bonjour. Also just an FYI the hotel does do Corvid- 19 testing for a small fee, I would stay there again but just wish the staff was a bit friendlier

Pros: Great location. Nice hotel. Quick check in and out. Amazing view of the Eiffel Tower from our room. Very comfortable bed. Last but not least the food was amazing. Cons: Huge carpet stain near bed No bathrobes