Aparthotel Adagio Paris Centre Tour Eiffel bintang 4

Female concierge told us that we couldn’t check in and proceeded to check in the guest behind us. She didn’t realize that we understood French and spoke rudely about us to colleague. She was wildly impatient and rude. Unacceptable customer service.

We stayed in the one bed apartment with eiffel tower view. The view was out of this world, amazing! The apartment was set out lovely the sofa bed was very comfortable. There is a kettle and coffee machine but no teabags or coffee and no water in the room. The toilet was stained which can be off putting. Overall this apartment is very good.

Really disappointed, me and my partner went for my birthday. Really bad customer service, we got laughed at because the staff didn’t understand what we was saying, we was waiting 30 minutes to even speak to them. We then got into our room to be in a room with 2 single beds, the mattresses didn’t even fit and the sheets were creased and dirty and the bed was rock hard, the room was so different from the pictures of the room we booked, when we went back to reception to ask for a different room we was told there wasn’t any and then 5 minutes later they said we could swap but it would be £400 extra. Considering the amount that we paid for 3 nights I would’ve expected a nicer, cleaner room and for the staff to help and be friendly. Felt uncomfortable the whole time we was there. Pictures are definitely deceiving would not recommend at all. Put a damper on what shoulder been a lovely birthday break away.

Overall I was a pleasant stay. Hotel is located 10’ walk from Dupleix station. 15-20 walk to the Eiffel Tower. Room was nice and equipped with kitchenette but the AC in our room was working. It was not a big deal since the weather is cold. I ordered package from Amazon and staff kept it for me. K-mart is right next to the hotel for convenience. We had a great time in Paris.

We had booked three nights through a platform. A month before our arrival I contacted the hotel via email to ask for various information and if it was possible to bring our arrival forward by one day. They had reassured me that it was possible and that I would pay the same amount as for the other nights. Upon check out they gave me a receipt with double the expected price. I asked for explanations and showed the emails exchanged but they told me that there had been an error on their part in calculating the amount and that unfortunately I would have to pay double the amount agreed. I found the resolution to the problem unprofessional. I don't find it correct to pay more than expected. I am disappointed and very angry. I certainly won't be staying there again in the hotel with unprofessional staff.