While I understand social distancing, plastic glass, ... I do not understand why I had the impression to pay 400€ for a Mercure type of experience. I am Diamond, Loyal to Accor, but this experience was terrible. - no mini bar - limited pilow (only one for a king size bed), limited towels 1 - I was upgraded to a nice suite last time. Today, I kept my tiny classic room with a shower while my profile shows I prefer bath No personal treatment, no upgrade, no fancy. You lost the pleasure of visiting Sofitel, you just get a bed. no fun, no fancy gifts or services.

From arrival to departure, the best service from a very competent staff. Very good restaurant. Also the location on Paris is very good. The only little item is, that there was one less chair than usual and we needed a place to put pur suitcases’s.

I stayed at Sofitel with my family and children. Although the hotel is good. The service is terrible. The receptionist does not value Plaintinum members. The room service is terrible, they take 2 to 3 hours to delivery even after repeated calls. We had requested for airport Cab for early morning flight, in the morning they tell as cabs are not available. I had to book two different taxis with my small kids and luggage. The service for kind for rates they charge as five star hotel is terrible.

Not sure what to say that have not been said. Exceptional venue and even more amazing level of service, incomparable to other places I have been in before. A friend of mine who adviced us this Sofitel told me "there are 5 stars and 5 STARS". I totally get what he means now. Context, I went to that Sofitel to spend a special evening with my partner and the staff went among and beyond to make our stay memorable and unique. It's for this level of service that the next time we travel, our first step will be to look at Sofitel offers. An exceptional experience, top to bottom.

From the moment we stepped in the door the staff of the Sofitel Paris Baltimore Tour Eiffel was friendly, helpful and everything you would expect from a hotel and more.The location was perfect for sightseeing, especially on foot. Trains were not running see we walked the city. Room was very nice, bed comfortable. Only issue we had was keeping the room temperature comfortable. Lobby bar was nice, food was very good. We would definitely stay here again.

Hotel well located, in walking distance from main attractions, close to metro and bus stop, very kind staff, descent breakfast. The hotel needs a total renovation to redeem the Sofitel brandname. Max, the porter is the proper 5 star employee of the house! Very glad meeting him. Overall, the kindness of the staff overpass the lack of facilities and the size of the rooms

Beautifully located, small and cosy. It brings all the sophistication of the Sofitel brand and yet a feel of a small and familiar hotel. Located at Kleber avenue, right in the middle of the Trocadero and the Triumph Arch. Fully recommended for families and business people.

Thank you for delivering on every level; the front desk staff were excellent , the room; quiet, comfortable and well appointed and the restaurant delicious. Most of all its the staff that made the difference, people that genuinely enjoy their role and go out of their way to be pleasant and helpful. Thank you!

The Baltimore is a true gem on avenue Kleber. A charming hotel with all modern comforts. Beautiful, well appointed rooms with comfortable furniture, fantastic beds and modern bathrooms. Front desk staff are friendly and professional. The hotel is in a very nice, quiet neighborhood not far from the Arc de Triomphe and the Eiffel Tower.

This small boutique hotel offers an elegant taste of Paris. The staff is wonderful, catering to every request courteously and efficiently. It's in a quiet part of town that's a nice respite from the hustle and bustle of the more touristy areas. Yet, it's walking distance to the Eiffel Tower and the Arc de Triomphe and near lots of cafes. Plus there's a metro stop across the street. Staying at this hotel definitely makes you feel like you could only be in Paris while enjoying all the amenities you're used to from a big hotel.

Good bed and the staff were great as per normal at the Sofitel hotels. Location good The room a little small but well serviced breakfast only average, the bar and food there were quite good overall a very good experience.

The hotel is on a good location.near l'Arc de Triomphe, metro and Trocadero. Sufficient restaurants and cafés nearby. The hotel is in a beautiful building. We felt very welcome even with a dog. All staff is helpful. Rooms are clean. Breakfast is good.

Very good location. Nice hotel. Good service, but the service in the restaurant was not so good. While we were ordering the menu food, it was OK, but when I asked the bill, it lasted 40 minutes, they finished to service us, no hurry, 5 clients and 5 waiters,

We had a very nice weekend in Paris. We felt well cared for by the nice staff at the hotel. We were also pleased with the room which also had the Eiffel Tower as a view. We will be happy to return to the hotel.

Great place as one would expect but had two issues. Noisy air on lead to us having to pack and move rooms, very inconvenient. Paid for car parking and was allocated a space. Went out one Day and returned to find a car in our spot. Not knowing what to do parked near. Contacted later by reception and asked to move it, very inconvenient.