Aparthotel Adagio Wien Zentrum 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 875

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Aparthotel Adagio Wien Zentrum - Image 1
Aparthotel Adagio Wien Zentrum - Image 2
Aparthotel Adagio Wien Zentrum - Image 3
Aparthotel Adagio Wien Zentrum - Image 4
., 1010 WIEDEŃ, Austria

Opis

Nasze pokoje

Lokalizacja hotelu

Aparthotel Adagio Wien Zentrum

.
1010 WIEDEŃ
Austria

Pozycja GPS:48.211084, 16.38384

Telefon
Faks +43 1 908303910

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 875

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 199

Certyfikat Doskonałości 2023

Appalling customer service and bad location

Ocena na stronie TripAdvisor 1.0/5

jessicasW3663EN Rodziny - Opinia zatwierdzona w TripAdvisor

Appalling customer service and front of house. Went to check in with my elderly mother to discover, we had mistakenly booked for the night before. The receptionist was rude, absolutely unsympathetic, and offered a new room for more than the price I’d paid. No drinks were offered to guests and it was a horrible stuffy atmosphere in a really bad location. We had to make a very fast rebooking elsewhere and took the cheap and cheerful Babula Hotel which actually was fine. Really disgusted with the customer service here typical chain hotel with no empathy for the guest at all. As I was with my 78 year old mother some kindness would have been appreciated.

Friendly service!

Ocena na stronie TripAdvisor 4.0/5

Adventure14976992102 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I spent a week here for business. Friendly service! Reception personnel helped with my questions and offered to give access to meeting areas to work for a while in quiet after I had checked out. Breakfast was tasty and personnel helpful. The room was big, but just slightly outdated, and importantly bed was good to sleep in!

dziwna obsługa niesmaczne śniadania

Ocena klientów 1.5/5

Łukasz Pobyt służbowy - Opinie potwierdzone ALL

nieprzyjemnie - obsługa bardzo służbowa ani miła ani nie miła formaliści ponieważ spędziłem 3 noce w hotelu IBIS oddalonym 100 metrów od Adagio, gdzie obsługa była pomocna i serdeczna, to w Adagio było mało serdecznie i zostanie dłużej (late checkout) wchodził w grę dopiero po dłuższej wymianie zdań Na pewno drugi raz tego hotelu nie wybiorę biorąc pod uwagę ilość podobnej klasy hoteli w okolicy centrum Wiednia

Dear Mr. Łukasz, Thank you for your feedback. We apologize for the experience that disappointed you. Our staff always strives to provide professional service. We will discuss your feedback within our Front Office team and make sure that every guest feel welcomed in our Hotel. We wish you a wonderful day Yours sincerely, Your Adagio Vienna City Team

Good hotel with helpful staff

Ocena na stronie TripAdvisor 5.0/5

Simon D Opinia zatwierdzona w TripAdvisor

We planned to stay one night (Saturday 15th September), but timed our arrival to land during the worst storm in 30 years. Our plan was to head to Hallstatt on the 16th, and on to Salzburg on the 17th, but none of this happened as the railway running west fron Vienna was closed throughout this period due to flooding. We stayed in a standard room overlooking the inner courtyard, so no view except for a blank wall on the otherside of the court yard. The room was very comfortable. The kitchen area had some very basic cooking equipment which we didn't use as we went out for dinner. There is a small supermarket (Billa) a couple of minutes walk from the hotel. There is a larger InterSpar (or something like that) at Vienna Mitte station (where the City Airport Train goes to), which is about a 10 minute walk from the hotel. Transport is good - there is a stop for route 1 just outside the hotel to the right (it will take you anti-clockwise around the north and west edge of the central zone). There is also a stop for route 2 outside the front door to the left, which will take you clockwise around the east and south side of the central area. You can also change from route 1 to route 2 (and vice versa) at the Parliament stop in the south-west corner of the central area to give you a ride around the edge of the city and back to the hotel. Google 'Bigboy travel Vienna tram tour' and you'll find a map which tells you what you can see. The Underground has stops at Schwedenplatz and Stubentor (lines U1 and U3 respectively), each about 5 minutes walk from the hotel. As our travel plans were disrupted, we ended up staying Sunday night as well, this time in a room with a city view - thanks to the very helpful member of staff on reception on Sunday afternoon. We did enquire about staying Monday night as well, but the price went up considerably and we found a cheaper apartment across the city which was also very good. We made good use of the luggage store room before and after each stay - saves lugging bags around the city. We would definitely stay here again, provided the price is right!

Poor service, lack of accountability, and safety concerns during stay.

Ocena na stronie TripAdvisor 1.0/5

Ratanapitakkul P Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This was the worst experience I've ever had at a hotel. I paid an additional 60 Euros for a late check-out until 4 PM, which had been confirmed and paid for in advance. However, on the day of check-out, while I was taking a shower around noon, I heard someone open the door and enter the room. I was shocked and felt extremely unsafe. I immediately called the reception, and they informed me that it was likely the housekeeping staff, who were unaware of the late check-out. Yet, there was no accountability or apology given for this incident. It’s unacceptable that a hotel of this standard cannot ensure the safety and privacy of its guests. After this, I packed my things and went down to check out at 2 PM. I asked for an explanation regarding the incident, but the same guest service staff, who clearly had no sense of customer service, said that the system showed the late check-out but didn’t know how this happened. He blamed the housekeeping team, saying that he didn’t know or do anything wrong, and still, no one took responsibility. Neither the staff nor the hotel investigated the situation seriously. There was poor communication between departments, no formal apology, or a clear explanation. This made me feel completely undervalued as a guest, and I did not receive the level of service expected from an Accor hotel, which emphasizes high standards of service, safety, and privacy. Moreover, the attitude of the staff was unfriendly and indifferent. Even the receipt, which had an incorrect address, was not rectified as promised. I was told to wait for the manager to fix it, and to this day, I still haven't received the corrected receipt via email. This was a very disappointing experience with the Accor group, and I wouldn’t recommend this hotel to anyone. I hope the hotel improves its service by prioritizing better service standards, safety, and customer care.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 547 Liczba opinii 9.6/10 Lokalizacja
  • 1 644 Liczba opinii 6.8/10 Pokój
  • 1 074 Liczba opinii 7.9/10 Obsługa
  • 30 Liczba opinii 7/10 Internet
  • 555 Liczba opinii 6.8/10 Czystość
  • 425 Liczba opinii 7.2/10 Śniadanie
  • 260 Liczba opinii 5.1/10 Dobra oferta cenowa
  • 193 Liczba opinii 6.2/10 Jedzenie

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