ibis budget Porto Alegre

Good sleep and clean rooms. Reception crew is not enough supportive. Also the parking facility is not easy and safety, guests have to leave your car keys to a valet driver and wait a lot to be able to get the car.

The hotel is excellent for the price we pay. Breakfast is fine, rooms are clean and it's very quiet. The area is a little dodgy in the evening, but otherwise very good. I wasn't impressed with customer service though; they wanted to give me and my son a double room although I booked a triple. I explained that as bigger person, I need the double bed for myself and my son sleeps in the single, and they finally let us have it (I had booked online a triple room anyway!) but only the double bed was made with sheets. They refused to make up the single because we are only 2 people. They ended up . giving me sheets and I had to make the single bed for my son myself.

In the bedroom floor we found balls of dust, the walls has some stains, the sink was almost clogged, but the worst was the shower room. The floor and walls of the box had mold and small flies. I took pictures. I didn't change the room because it was late and we were very tired. Certainly was my worst stay até Ibis.

The hotel is in a good location and offers great breakfast. The check in took very long. It was no use having done the check in online through accor hotels. The reception asked for a lot of documents and took almost 20 minutes to get us in.

I have stayed in other Ibis budget hotels and I thought the one in Porto Alegre is a little less comfortable than the others. The facilities could be better. Breakfast was also a little disappointing, with few options.