Dear Dr. Gerd W., Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the breakfast area was overcrowded and that the air conditioning did not function properly. Please be assured that we are actively reviewing these issues and implementing improvements to enhance both our facilities and service. Your feedback helps us ensure a more comfortable and enjoyable experience for all our guests, and we are committed to making the necessary changes. I want to sincerely focus on your feedback regarding our reception staff being unhelpful and very unfriendly/arrogant. I would greatly value the opportunity to speak with you personally over the phone at a time that is most convenient for you. While every hotel faces operational challenges that we continuously work to improve, the human side of hospitality is at the heart of what we do and must never be compromised. I take your experience very seriously and will personally address this with our team. Your insights would be invaluable in helping us improve this aspect of our service. Thank you once again for taking the time to share your feedback. I look forward to speaking with you and ensuring that your concerns are fully addressed. Kind regards, Dynne Binua Director of Operations Ibis One Central

Dear Gunter, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the air conditioning in your room. This is certainly not the standard we aim to provide, and we understand how uncomfortable this must have been. We’re glad to hear that our staff were willing to assist, and your comments regarding the ventilation have been shared with our engineering team to ensure this is addressed promptly. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Alexander, Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the long check-in process, room size, bathroom condition, air conditioning noise, and water pressure issues. This is certainly not the standard we aim to provide, and your comments have been shared with the relevant teams to address these concerns promptly. We’re glad to hear that you found our location convenient and appreciated the on-site amenities such as the mini-market, restaurant, and taxi accessibility. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back for a much improved and comfortable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Antonio, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast, convenient location, and proximity to the metro and key attractions. It is always a pleasure to know our guests had a great experience, and we look forward to welcoming you back for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Mr. S., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed your stay, especially our breakfast and complimentary valet parking. We sincerely apologize for the inconvenience caused regarding your beer cans. Our housekeeping team aims to maintain cleanliness and may have mistaken them for disposable items. We will certainly address this with the team to ensure better attention to guest belongings in the future. We appreciate your understanding and hope to welcome you back for an even more comfortable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Bernhard, Thank you for sharing your feedback and for choosing to stay with us again. We are pleased to know that your room was comfortable; however, we regret that the absence of a wardrobe or shelves impacted your convenience. We sincerely apologize for the chaotic and mediocre breakfast experience. This is certainly not the standard we aim to deliver, and your comments have been shared with our culinary and service teams for immediate improvement. We appreciate your valuable insights and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Benjamin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding your request for an iron and ironing board. As per our records, the items were delivered by our housekeeping team, however, after knocking on your door three times without a response, they left it outside your room. Unfortunately, while it was outside in the corridor, another guest took it before you could receive it. We deeply regret that this situation caused frustration during your stay. Please be assured that we are reviewing our delivery procedures to avoid such incidents in the future. We truly value your feedback and hope to have the opportunity to provide you with a smoother experience on your next visit. Best regards, Shubhangi Sharma Front Office Manager

Dear Frauke R., Thank you for your kind words regarding our staff and your room experience. We are delighted to hear that we could assist you during your stay. Your appreciation motivates us to continue providing excellent service. We look forward to welcoming you back soon. Best regards, Shubhangi Sharma Front Office Manager

Dear H., Thank you for your positive feedback. We are pleased to hear that you had a smooth stay with us during your emergency visit. We appreciate your understanding and hope to welcome you back in the future. Best regards, Shubhangi Sharma Front Office Manager

Dear T., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered, particularly with the air conditioning and the bathroom drainage issues. Your comments regarding the breakfast temperature and minibar are noted, and we take these matters seriously as we strive to provide a satisfactory experience for all our guests. We appreciate your positive remarks about the cleanliness of your room and our location. Your feedback is invaluable as we continue to improve our services. We hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, Shubhangi Sharma Front Office Manager

Dear Janina, Thank you for your kind words! We're delighted to hear that you had a great stay and enjoyed our central location and cleanliness. We look forward to welcoming you back soon! Best regards, Shubhangi Sharma Front Office Manager

Dear Lasse, Thank you for your continued loyalty and for sharing your experience! We’re delighted to hear that you enjoyed our convenient location, smooth check-in, and the friendliness of our team. It’s also great to know that our fast Wi-Fi met your expectations. We appreciate your feedback regarding the coffee cups and spoons at breakfast. We’ll make sure to address this to improve the dining experience for our guests. Thank you for highlighting how our staff quickly assisted you, it means a lot to us! We look forward to welcoming you back again soon for another great stay! Best regards, Shubhangi Sharma Front Office Manager

Dear Lothar, Thank you for your wonderful review! We’re so happy to hear that our location near the World Trade Center metro worked well for your sightseeing in Dubai. It’s great to know you enjoyed the international breakfast, the cleanliness of the hotel, and the courteous service. We look forward to welcoming you again for another fantastic stay! Best regards, Shubhangi Sharma Front Office Manager

Dear Lukas, Thank you for sharing your feedback. We appreciate your positive comments about our breakfast and the location near the trade fair. However, we sincerely apologize for the aspects of your stay that were disappointing. We are sorry to hear that the room did not meet your expectations in terms of cleanliness and comfort. Your feedback regarding the age of the room, smell, and furniture will be shared with our team to ensure we address these issues and improve for future guests. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Maximilian, Thank you for your kind words! We're delighted to hear that you found the price-performance ratio to be excellent and that our staff made a positive impression with their friendliness. We aim to provide great value and outstanding service to all our guests, and your feedback is truly appreciated. We look forward to welcoming you back for another great stay! Best regards, Shubhangi Sharma Front Office Manager