Swissôtel Al Murooj Dubai 5 Sterne

Dear Mr. S., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Amro Nagah General Manager

Dear Mr. T., Thank you for your valuable time to complete our survey regarding your recent stay at Swissotel Al Murooj Dubai. It is only through candid, constructive feedback that we can strive to better our product and refine our services. Firstly, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit. All of your comments related to attitude and guest services have been forwarded to the relevant department heads and the training manager for immediate remedy and to avoid reoccurrence. I can assure that the points you scored lowest are not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Amro Nagah General Manager

Dear Ms. Mariska, We are glad to hear that you enjoyed our service. I also want to thank you for your feedback regarding our facilities. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Amro Nagah General Manager

Dear Ms. R., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Sami Ishak Director of Finance

Dear Mr. G., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Sami Ishak Director of Finance