Novotel London Brentford bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.251 ulasan

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Novotel London Brentford - Image 1
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Great West Road, TW80GP BRENTFORD, Britania Raya

Deskripsi

Keistimewaan hotel

  • Hotel modern luas dengan parkir di jantung London Barat

  • Bersantai di gym, kolam renang dalam-ruang berpemanas, dan sanarium penuh gaya

  • Nikmati masakan internasional lezat dan klasik Inggris

  • Temukan tempat wisata kelas dunia seperti Kew Gardens

  • Ruang pertemuan fleksibel di London Barat untuk berbagai acara dan fungsi

Akomodasi kami

Lokasi hotel

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
Britania Raya

GPS:51.491003, -0.302124

Telepon
Fax +44 20 3693 1810

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTAURANT

Menyajikan menu hidangan internasional dan klasik lokal, restoran hotel di Brentford ini siap memanjakan setiap selera. Dari hidangan India porsi bersama, mi Asia, kari Thailand, burger premium, cheesecake lezat, dan salad buah, semua tersedia untuk Anda.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.251 ulasan

Peringkat TripAdvisor  4.3/5  1.504 ulasan

Sertifikat keunggulan 2025

Do not go (or park) here.

Catatan Tripadvisor 1.0/5

Ashley H Ulasan TripAdvisor tersertifikasi

Imagine my disappointment 3 weeks after visiting to get a £100 parking charge notice, after paying £12 to park my car. Returning to the site, it appears a number of spots are marked with a "H". Others have broken signs which are knocked over / in a bush. I parked one of 3 spaces at the side of the hotel that had no markings. On on side, a wall with a "restricted parking" sign by some doors, showing hashed areas meaning no parking. 2 broken lights on this wall. On the other side walking towards the hotel, a tarriff board which I duly read and paid. It turns out, those 3 spots are not allowed to be used by anyone (I asked this and the neighbouring hotel) and staff tell me they "often catch people out, no-one can use them". Some spots are for the hotel next door (marked red), some for this one (printed H on the floor which you can't see when a car is parked!). Then 3 spots with no markings on them. MANY lights within the hotel grounds and parking areas broken. So of course I parked, read the visible board, paid the tarrif and got a ticket for "parking in a restricted area". I appealed, and lost (they did not answer any evidence, lack of markings, broken lighting, lack of any signage or delineation of areas). I really wanted to let them take me to court, but after a family berevement I have paid the ticket as I cannot deal with the stress. My company and suppliers on this main road use this hotel regularly, and I will be ensuring that they do not do so again when the hotel front desk staff could not have cared less although admitting their signage and advice when I told them I had parked and paid was still lacking. The parking may not be "owned" by them, but their signage inside, and relationship with the landowner should be managed better by them.

Highly recommended hotel!!!!!!!!!!!!!!

Catatan Tripadvisor 5.0/5

stavanger85 Ulasan TripAdvisor tersertifikasi

This is an exceptional hotel. I was there for four nights, my second stay at this hotel. The staff could not have been more helpful, pleasant and professional. Food quality at the restaurant is excellent. A very convenient hotel for an easy drive to Heathrow, or alternatively, I walked to the train station several times (about ten minutes brisk walk), and found it easy and convenient (just look for the signs indicating a short cut path to the station). I was very comfortable here and will be back. Well done team!

Dear stavanger85, Thank you for such a wonderful and enthusiastic review! We’re delighted to know that you enjoyed your second stay with us and that our team made such a positive impression with their helpfulness and professionalism. It’s also great to know you appreciated the quality of our restaurant and found our location convenient for both Heathrow access and the nearby train station. Your kind words mean a lot to our team, and we truly look forward to welcoming you back again. Thank you once again for your amazing review and recommendation! Kind regards, Terence

Lovely stay but a little disappointed

Catatan Tripadvisor 4.0/5

Heleners Ulasan TripAdvisor tersertifikasi

I love this hotel but a little disappointed this year. Stain on sofa which I’m sure could have been cleaned. Stain on carpet. Just doesn’t feel as clean as it could be. Despite that, it’s quiet and comfortable.

Dear Heleners, Thank you for your feedback and continued loyalty as a repeat guest of the hotel. We’re pleased to hear that you had a lovely stay and found the hotel to be quiet and comfortable. However, we sincerely apologize for the cleanliness issues you encountered, particularly the stains on the sofa and carpet. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We hope to have the opportunity to welcome you back and provide the exceptional experience you’ve enjoyed with us in the past. Kind regards, Terence

Comfortable rooms, super staff, best all round hotel in the area.

Catatan Tripadvisor 5.0/5

Geedubyafromdorset Ulasan TripAdvisor tersertifikasi

I've stayed here several times when going to matches at Brentford FC, about 15 minutes walk away. I've always been impressed by the helpfulness and courtesy of the staff, both at reception and in the bar/restaurant. Rooms are comfortable and quiet - dont be put off by the proximity of the motorway! The restaurant food is good and fairly priced, though breakfast is a bit on the pricy side. The pool is good to have, although best avoid times when children are likely to be staying. Room prices vary a lot depending on demand, but can be a real bargain at off peak times, especially with the member discount. They certainly compare favourably with nearby budget hotels, which are simply no comparison when it comes to quality.

Dear Geedubyafromdorset, Thank you for sharing such a positive review following your most recent stay with us. We’re delighted to hear that you continue to choose to stay with us when attending Brentford FC matches and that our location, comfort, and team consistently meet your expectations. Your kind comments about our reception and bar/restaurant teams were shared with them and they were pleased to know that their helpfulness and courtesy made such a lasting impression. We’re also glad you enjoy the quiet rooms, restaurant offerings, and pool facilities. We appreciate your feedback regarding breakfast pricing and pool usage at busier family times; comments like these are invaluable as we continually review how we can enhance our guest experience. It’s also great to hear that our off-peak rates and member discounts offer good value compared to nearby options. We truly value your loyalty and look forward to welcoming you back again very soon for another enjoyable stay. Kind regards, Terence

Unclear car parking information

Catatan Tripadvisor 3.0/5

Aigul G Ulasan TripAdvisor tersertifikasi

it’s not my first time with Novotel. The room met expectations, with no surprises, but two issues ruined the experience. First, the hotel website states there are 70 underground parking spaces for £15, but that’s all. I chose to drive to London and entered the postcode. When I arrived at the underground parking, signage was unclear. I assumed that any bay could be used for parking. However, you need to find a bay marked with “H”; otherwise, you’ll receive a PCN ticket immediately. I showed this poor parking information to the reception staff, who admitted that several customers had faced the same issue. I wonder why clearer instructions couldn’t be provided, especially about locating specific bays. It's so easy. The second issue happened the next day at the swimming pool. While swimming, my daughter noticed a poo at the bottom of the pool. The day manager was not very helpful. he nearly shrugged his shoulders. I was do surprised. I know it's not the staff's fault that some guests think it's ok to leave their faeces in the swimming pool but you expect that manager will be more proactive.

Dear Aigul G, Thank you for taking the time to share your feedback and for choosing to stay with us again. While we are pleased to hear that your room met your expectations, we are sorry that two issues detracted from your overall experience. Please accept our sincere apologies for not providing clearer information regarding our underground parking. The information provided online, approaching the hotel, in the car park lift lobby, reception desk and digital display in main lobby are still falling short of informing some of our guests that only bays marked with an “H” are designated for hotel guests. We regret the frustration and inconvenience this caused, particularly as you were not the only guest affected. Your comments have been taken onboard so we continue to review our on-site signage to provide even clearer guidance moving forward. We are also concerned to learn about your experience in the swimming pool. While incidents of this nature can unfortunately occur, I am surprised to read of the reported response you received from the duty manager. To my knowledge the pool was immediately closed as soon the incident was reported and only opened the next morning after the object was removed and the pool and surrounding area sanitized overnight. Please accept our apologies for the apparent lack of proactivity you experienced at the time. Please be assured that this matter was addressed including the dissatisfied guests as a result of us closing the pool until maintenance and housekeeping resolved the issue. We truly value your loyalty to Novotel and appreciate your honest feedback, as it helps us identify areas where we con continue to improve. We hope you will consider giving us the opportunity to restore your confidence in a future stay. Thanks again and kind regards, Terence

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 602 ulasan 7.9/10 Lokasi
  • 1.216 ulasan 7.3/10 Kamar
  • 1.242 ulasan 8.1/10 Pelayanan
  • 18 ulasan 6.2/10 Internet
  • 593 ulasan 8.4/10 Kebersihan
  • 430 ulasan 8.4/10 Sarapan
  • 361 ulasan 7.7/10 Kolam

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