Novotel London West bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 2.726 ulasan

Jaminan Harga
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Novotel London West - Image 1
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Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • 5 menit berjalan kaki ke stasiun Hammersmith untuk akses ke London Pusat dan Bandara Heathrow

  • Parkir di hotel untuk 240 mobil & 6 bus

  • Kamar ramah hewan peliharaan tersedia

  • Gym lengkap, khusus tamu

  • 40 ruang acara fleksibel untuk hingga 4.000 peserta.

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Lokasi hotel

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
Britania Raya

GPS:51.492115, -0.219759

Telepon
Fax +44 20 8741 2120

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  2.726 ulasan

Peringkat TripAdvisor  3.8/5  5.888 ulasan

Experience in London tax Alex

Catatan Tripadvisor 5.0/5

Curious28420385708 Ulasan TripAdvisor tersertifikasi

Thank you Alex for your beautifully check in. Location is very close to underground

Experience in London

Catatan Tripadvisor 5.0/5

Cristian L Ulasan TripAdvisor tersertifikasi

Thank you Alex for your kindness and professionalism. Location very good and breakfast it’s also very good.thanks again

Excellent customer service from Alex!

Catatan Tripadvisor 5.0/5

Fay L Ulasan TripAdvisor tersertifikasi

I accidentally left my coat and wallet in my room after checking out. Alex on reception was super helpful and friendly in resolving the situation and reuniting me with my belongings 😊

Check in

Catatan Tripadvisor 5.0/5

allingtonm Ulasan TripAdvisor tersertifikasi

Divya was super friendly and helpful. Great check in process. I was upgraded to a double room after accidentally booking a twin

Failing fast

Catatan Tripadvisor 2.0/5

R T Ulasan TripAdvisor tersertifikasi

I have stayed at this hotel repeatedly for around three and a half years. Staff would refer to me as a veteran guest. I return out of convenience due to the location near my office and for loyalty points I use when travelling to other locations, not because the experience remains strong, if there was another Accor hotel close by I’d be there! Over the past year, standards dropped fast. My most recent stay confirmed this decline. I heard the hotel had been taken over and did hope that meant the new owners would improve things, not make them worse. Breakfast used to feel like a benefit of loyalty status. In the members area you were offered proper coffee service and freshly made options like omelettes etc. Now service feels inconsistent. Food quality sits at a poor level, items disappeared. What remains looks unappealing. Bacon appears grey, sausages cheap etc. Hot food is often lukewarm, even when you arrive at opening time. Yogurt options disappeared entirely, cereal is either cornflakes or chocolate cereal, seems a “that’ll do” approach. Staff engagement at breakfast feels low. One senior team member sets a poor example through visible indifference. Rooms show similar decline. Mattresses feel uncomfortable, like they’ve never been turned/flipped so the one side of the bed has a dip. Housekeeping misses basics. Towels go unreplaced. Minibar items not fully replenished. Air conditioning delivers little effect. The rooms overall look worn and neglected. Staff attitude varies sharply. A few long serving team members stand out. They greet you warmly. They remember you. They make time. They make you feel valued. Sadly, others appear disengaged. Front desk service varies by shift. The reception area looks polished. This creates expectations the rest of the hotel fails to meet. Presentation masks deeper issues. Management should value not just loyal returning guests more, actually value all guests. Focus on food quality. Invest in staff training, especially at senior level. Long term customers notice decline faster than anyone else.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.529 ulasan 9.4/10 Lokasi
  • 3.266 ulasan 6.4/10 Kamar
  • 4.517 ulasan 8.7/10 Pelayanan
  • 66 ulasan 5.6/10 Internet
  • 1.300 ulasan 6.1/10 Kebersihan
  • 1.270 ulasan 7.8/10 Sarapan
  • 71 ulasan 8.6/10 Kebugaran/olah raga

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