Novotel London West bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.849 ulasan

Jaminan Harga
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Novotel London West - Image 1
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Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • 33 area pertemuan untuk segala kebutuhan konferensi Anda

  • Koneksi WiFi gratis di semua kamar

  • Pusat kebugaran berperalatan lengkap

  • 3 menit jalan kaki dari Hammersmith Tube Station

  • Harrods dan Hyde Park bisa ditempuh dengan perjalanan singkat naik kereta bawah tanah

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Lokasi hotel

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
Britania Raya

GPS:51.492115, -0.219759

Telepon
Fax +44 20 8741 2120

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  1.849 ulasan

Peringkat TripAdvisor  4.0/5  5.559 ulasan

Unfortunate lift experience

Catatan Tripadvisor 3.0/5

ccurlewis Couples - Ulasan TripAdvisor tersertifikasi

Hi I stayed with my wife with you 12/13 Dec. On the morning of the 13th at about 0635, we became stuck in No 2 lift. My wife became extremely distressed and quickly went into a state of shock and fear. When we eventually got out she collapsed in the hotel landing sobbing deeply and unable to move or stand up. We have had to have treatment for shock. I wanted to give you 2 specific points of feedback: After pushing the emergency call button the woman who answered the call said she would contact the emergency services to get us out of the lift. However she did not know how to locate us. She asked which city we were in, which hotel and what post code it was located. In this extremely distressing situation we had no idea what the post code is for the hotel- why would we - we live in NZ. This increased our anxiety considerably as we realised that we could potentially be stuck in the lift for hours. I realise this is a contracted service that you use but feel that this service was completely inadequate for us. The second point is the reaction to my wife’s distraught state by your staff. This we must commend. Angela did everything he could to ensure that my wife was able to cope with the shock of the incident: He opened the restaurant to allow her to sit down and calm herself and take food and drink. He ensured that we’re able to try and recover by constantly checking with us. He quickly took the lift out of action so others would not be trapped. He ordered a taxi at the hotels expense to take us to the Train station so that my wife would not have to go in the underground. He personally ensured all our luggage was accounted for in the taxi. He was extremely apologetic throughout. Technical problems can happen but it is how they are reacted too that matter. The call centre was very poor reaction but your reception staff reacted with the utmost respect and kindness. Regards Andrew NVDLFPRH 12/19/2024 - 12/21/2024

Shabby room

Catatan Tripadvisor 3.0/5

tinacP7578JE Keluarga - Ulasan TripAdvisor tersertifikasi

Excellent location if seeing a show at the Eventim Hammersmith and included parking are the only good points of this hotel. On arrival the reception area makes you feel like you've stepped into a really high end hotel. Shame that all changes when you get to the room, very tatty And dated with damaged all over the place. Also the ancient air con didn't work and the room was like sleeping in a sauna.

Dear Tinacp, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's prime location, especially when attending events at the Eventim Hammersmith, and our included parking facilities. These conveniences are indeed valued by many of our guests. However, we are truly sorry to hear about the condition of your room and the issue you experienced with the air cooling system. Please accept our apologies for any discomfort this may have caused you. We take pride in maintaining high standards in all our accommodations, and what you described is certainly not reflective of our commitment to our guests' comfort and satisfaction. We understand how important a restful night is and are looking into the matters you've raised to ensure they are addressed. Nonetheless, we hope your interactions at our reception were pleasant and that the overall service met your expectations. Our team strives to provide a welcoming atmosphere from the moment you step into our hotel, and we trust that was evident during your stay with us. We hope we will have the opportunity to see you again in the future. Best regards, Ashleigh Hector, Guest Relations Executive

First Trip of family to London

Catatan Tripadvisor 4.0/5

Nikolaos V Ulasan TripAdvisor tersertifikasi

Personnel at reception were very helpful. I much appreciate the help given by Miss Amy at reception desk during booking of train tickets to Cambridge and Windsor Castle. All members of my family enjoyed the breakfast served. The speed of cleaning service of the room is slow.

Dear Nikolaos, Thank you for taking the time to share your review. We are delighted that you appreciated the assistance provided by our reception team, especially Miss Amy, and that the breakfast options were a highlight for your family. Our breakfast at Aroma Restaurant is indeed a point of pride, offering a range of choices including Continental, Full English/Irish, Vegetarian, Gluten-free, and American options, all in a buffet style for our guests' enjoyment. However, we regret to hear that the efficiency of our room cleaning service did not meet your expectations. We understand how important a promptly maintained room is to our guests' comfort and satisfaction. Rest assured, we will review our housekeeping schedules to ensure we deliver the swift and thorough service that is expected from us. Finally, we are pleased that you found our staff at the reception to be of great help during your stay. It is our aim to provide not only comfortable and well-appointed rooms with modern amenities such as satellite TV, minibar, and air cooling, but also excellent customer service that enhances our guests' experiences. The positive interactions with our team are what we strive for, and it is rewarding to know we have made a lasting impression. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Awfull -to be avoided-

Catatan Tripadvisor 1.0/5

Montserrat F Ulasan TripAdvisor tersertifikasi

Cleaning level Zero- bath was full of hairs,just disgusting. Service at bar and reception Zero, no smile, no customer friendliness nothing whatsoever.. Awfull just awfull, went for business with partners and would not like to be sent there again. Just AVOID AT ALL COSTS

Dear Montse, Thank you for your feedback, We are troubled to hear of the shortcomings you experienced during your stay. Cleanliness is a priority for us, and we are disheartened that we did not meet your expectations in this regard. Our rooms are designed to provide comfort and convenience, and we regret that this was not your impression. Moreover, we strive to create a welcoming atmosphere through our service, and it is concerning to learn that our team did not convey the warmth and efficiency we are known for. Your comments regarding the service at the bar and reception have been taken seriously. We would like to extend our sincere apologies for not providing the high standard of hospitality that Novotel London West is committed to delivering. We value all our guests and are earnest in our desire to ensure a pleasant experience for everyone. We hope to welcome you again in the future. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Great stay

Catatan Tripadvisor 5.0/5

t1986assosagiannitis Ulasan TripAdvisor tersertifikasi

Very attentive reception, nothing was to big to ask! Good selection for breakfast and we really enjoyed our stay! Will definitely recommend to people visiting London, as it was very well connected close to public transport. Thank you for making our stay something to remember.

Dear Guest, Thank you for this great review. We are thrilled to hear that your stay at Novotel London West was memorable and satisfying. We are delighted that you appreciated the attentiveness of our reception team and the variety of our breakfast offerings. It is great to know that our location's convenience to public transport and proximity to local attractions like Hammersmith Apollo and Westfield London added value to your visit. Your recommendation is highly valued, and we are ecstatic that we could contribute to a positive experience during your time in London. We look forward to welcoming you back soon. Kind regards, Ashleigh Hector, Guest Relations Executive

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.090 ulasan 9.4/10 Lokasi
  • 2.734 ulasan 6.3/10 Kamar
  • 2.891 ulasan 8.1/10 Pelayanan
  • 63 ulasan 7/10 Internet
  • 1.129 ulasan 8.4/10 Sarapan
  • 1.025 ulasan 6.3/10 Kebersihan
  • 60 ulasan 8.9/10 Kebugaran/olah raga
  • 8 ulasan 6.2/10 Kolam

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