I book at this hotel mainly due to its convenient location. Every time I book, I cross my fingers so that I end up in a well maintained room. The hotel has a low level of maintenance and needs follow up on house keeping. I had to request a room change even though I arrived late at night and was very tired. Being a Gold member does not really make a big difference. I should mention though a remarkable employee; Raj Solanki, who tried his best and attended to my concerns.

the hotel punches above its weight with the staff supplying a 5star experience, I stayed for almost 2 years at this hotel and I must commend the staff for their attention at all times, also the feel good vibes given off by people enjoying their work - excellent is over used but not for this hotel

It was a great experience I really like . Wish to stay and member almost 3,4 years and I also tell to many of my friends family and others . Staff is nice . Service is nice and food also very goooooood

Always a wonderful welcome Thoughtful Genuine smiles And that service excellent Plus the totally awesome ice cream Great variety at break fast Always clean Good sleep and excellent showers Awesome staff

Excellent, good for stay and value for money. Especially friendly people at reception desk. Very good location. Near to Airport and not a busy area. Free parking. 20 minutes drive to city. In brief everything is good.

Lots of change has taken placeOld favourites have moved on and places of familiarity have changedNew chefs making changes to food that was magical as it wasChange is constant but somethings don not need changing !Usual courtesy and welcomeAlways happy to visit IBIS GATE

It was a nice hotel with pool side bar on 1st floor and other restaurants on ground floor showcasing matches along with food and drinks. Nice Ambience. Quite place on the outskirts of Abu Dhabi. Good staff and service.

Hundred calls to reception and room service without any response , i slept without blanket because i tried to get more nobody responding my calls. So far will try book different hotel next time Finally, i am writing to do the better service

Super good location near to the metro station if you dont have a car. Quit a lot of food places around hotel for a quick munch. Breakfast buffet is good but could have been better since same dishes everyday gets boring. Staff is kind and helpful with whatever you might need. Its an awesome place to stay on budget with your family.

Haven't stayed for some time and got a great welcome Friendly without being invasive Always amazed by the lack of dust under the beds. And love the shower head Safety in parking Secure and respectful with a great ambiance Secure and respectful

I arrived at night. Only one water bottle was provided. They do not give me more than one. How can a traveler who just arrived at the hotel after a long flight, in hot weather, survive on one bottle of water that is supposed to serve his coffee and tea requirements for the following day? No shops around.When I asked the house keeping, the following morning, for additional bottle of water, he panicked and expressed fear that his management will not be happy about providing another bottle of water. I asked for a shaving kit that is available free in all hotels in the UAE. The hotel insisted on charging 10 Dirhams for the shaving kit. The hotel is not cheap at all compared to 4-start hotels who provide much better service. The above concerns were shared with one of the sales executives, who agreed to these concerns and promised to convey these concerns to the top mangement

Is nice to be back in this place, we enjoy our stay the food and great ambiance that always feel me relax during my stay. thank you Ibis Abu Dhabi Gate see you soon again also I would like to that you all the staff who always welcome us during our stay.

When you book ibis, u should be expecting a certain level of service and experience... But u would always expect very high level of cleanliness and hygene... After a long working day, I reached my room, took off the blanket so I could sleep, and I found the pillow and sheets covered with blood stains... Not sure how it came but it was there! They changed the sheets and the manager offered me an upgrade, but I was too tired to move and decided to sleep... I was expecting much better compensation against such incident.

Hotels very nice , entrance very clean , staffs are nice ,friendly offering help and assistance at all the time , the place is quiet isolated from the city but taxi available 24/7 and all you need is available inside the hotel , The area is very quiet and relaxing , private indoor and outdoor parking available, and the hotel equipped with fitness center

it was my 9 th stay upon check in we was 2 couple one he didnt have his ID , the receptionist refuse to check in even he have his id in the system and i promes him to give it next day , he refuse after i went to bring the ID i found out that they cancel the reservation and o rooms , i get angry and asked for the mangers only then they fix the reservation and give me the room ,,,, these is way to lose customer