Dear Wael2010, Thank you for choosing our hotel to stay in and thank you for your review. We are glad to note that you had an enjoyable stay with us. It is such a pleasure to read that our team members, particularly Raj and housekeeping staff highlighted your lovely experience at The Novotel Abu Dhabi Gate Hotel. Due to Coronavirus (COVID-19) pandemic, certain services or facilities may be reduced or unavailable as a result. Health and safety guidelines are being followed as per the local authorities directives. We sincerely apologize for the inconvenience and we thank you for your kind understanding. It was a pleasure to being of service to you and hope that we will have the opportunity of welcoming you back in the future. Sincerely, Hotel Management

Dear Offsetlinks, Thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel as your preferred accommodation among other options in the vicinity during the IDEX. It is certainly a delight knowing that you had a lovely stay with us, highlighting our convenient location in close proximity of the exhibition venue. Happy to hear that you were fully-satisfied with your experience despite your comment of having limited choices of restaurants. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

Dear Khalidb904, Thank you for your recent stay with us here at the Novotel Abu Dhabi Gate Hotel and for taking the time to share your magnificent feedback with us. We are very much delighted to hear that you generally enjoyed your stay with us. Appreciated your kind words and compliments which are great source of encouragement for us to continue our dedication to provide excellent service at all times. We look forward to welcoming you back in the near future. Sincerely, Hotel Management

Dear Mjcheeran, We sincerely thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel and for sharing your valuable feedback with us. Glad that your over-all stay experience live up to your expectations. Please be informed that due to the Covid-19 pandemic, we have taken precautionary measures to keep safe the health, safety and well-being of our guests and staff. Rest assured that the pillow covers and bed linens as well with the cutleries undergone thorough sanitation and cleaning processes. We hope to welcome you back in future for another pleasant experience. Sincerely, Hotel Management

Dear Ahenao72, We really had a great time reading your wonderful feedback! Thank you so much for sharing a positive review following your fantastic long stay experience at the Novotel Abu Dhabi Gate Hotel. We truly appreciate you for commending our amazing team who went over and beyond your expectations. Your kind words and compliments are indeed a great source of encouragement and motivation for us to continue providing services to the very best of our abilities. It will be lovely to welcome you back for another longer stay at Novotel Abu Dhabi Gate Hotel. Sincerely, Hotel Management

Dear Anwarhelal, Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. Although we are delighted to see that the hotel and rooms features were to your liking, we regret to note that there were some aspects of your stay that were less satisfactory. Please be informed that the pillows we provide conform to the brand standard of Novotel, however we apologize if it fell below your satisfaction. Upon knowing your challenge about your check-in experience, we have investigated and found that the delay was because of the payment procedure which has to be done thru burning of your loyalty points and paying the remaining by cash. We are sorry if the check-in formalities took a bit of time but we did try our level best to facilitate the process as fast as we could. We thank you for your kind understanding. It was a pleasure to being of service to you and we really hope to get another opportunity to host your stay in the future. Sincerely, Hotel Management

Dear Jef F, First of all, we would like to thank you for being our loyal guest. We are beyond grateful to know that you were pleased with your stay experience which made you return over and over again. Rest assured that we will continue our level best to delight each and every guest of ours to the best of our abilities. Will definitely share your amazing feedback with the team and for sure it will serve as an encouragement to all. Once again, thank you very much for choosing to stay at the Novotel Abu Dhabi Gate Hotel. We hope to have the pleasure of welcoming you back in the not too distant future. Kind Regards, Hotel Management

Dear PamMunich, First of all, we would like to warmly thank you for choosing Novotel Gate Hotel for your stay in Abu Dhabi and also for leaving this wonderful review following your stay. It is always a pleasure to receive positive feedback. We are happy to hear that we have met your expectations and that our team members were responsive and offered you a pleasant stay. We are sure your comment will serve as an encouragement to all our teams. We are looking forward to having you with us again soon. Kind Regards, Hotel Management

Dear Ramkothottil, Thank you so much for your lovely review about your "short and yet sweet" stay experience at the Novotel Abu Dhabi Gate Hotel. This is such a big achievement for us to see that you were satisfied with your stay experience.We do value your feedback as it serves as our guide to know the areas which we need to improve on in order to enhance the guest experience. We are looking forward to seeing you again the soonest! Sincerely, Hotel Management

Dear Farzaana R, Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We regret to note that you were not so pleased with the comfort of our bedding / pillows and that you had challenges during your check-in,please allow us to apologize for the inconvenience. However, our bedding / pillows conform to the international brand standard of Novotel, being a mid-scale hotel brand. Moreover, we appreciate you kind words about our staff and rest assured that we will continue our level best to provide exemplary service to each and every guests of ours. It is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Hotel Management

Dear Ahmed H, Many thanks for sharing your wonderful feedback with us following your stay at the Novotel Abu Dhabi Gate Hotel. Glad to know that you enjoyed your over-all stay with us through your positive remarks. A million thanks for recommending us online to other business and leisure travelers. We hope to have the pleasure of welcoming you back in the not too distant future. Best regards, Hotel Management

Dear IntR, We would like to thank you for choosing to stay with us and for sharing your valuable feedback with us. We do value all our guest's feedback and we respect their opinions as it will be a guide for us to improve our services. We do understand how you must have felt during your stay however we do not have any intention of cheating our guests. Please allow us to clarify regarding the room upgrade, priority is given to Le Club members for room upgrades however they are still subject to availability. Moreover, members can benefit from other soft benefits. It was truly a pleasure to being of service to you and we do hope to get the opportunity to welcome you back again in the future. Sincerely, Hotel Management

Dear Tarider2019, Thank you for reviewing your recent stay at Novotel Abu Dhabi Gate Hotel. It is our pleasure to hear that you enjoyed your stay with us and appreciated the friendly service our staff. Our hotel location is conveniently located in close proximity to major tourist spots, as well as airport, in just a short drive. Regret to note that you were not so pleased with the location of our hotel however, taxis are always available to drop you to your destination. It was certainly our pleasure to have you as our guest and we look forward to welcoming you back at the soonest! Sincerely, Hotel Management

Dear Tourist21886489963, Thank you for the fantastic review and many compliments and we are extremely delighted that we exceeded your expectations. Please be assured that we will convey your compliments to the rest of the team to encourage them more to uphold our service standards and to keep on doing their best to delight each and very guest of ours. We look forward to your next visit! Kind regards, Severine Krawec General Manager

Dear Companion94734, Thank you very much for your Tripadvisor valuable review. I am delighted that you were overwhelmed with your over-all stay experience at Novotel Abu Dhabi Gate and appreciated the excellent services rendered by my team members. Our aim is to provide our guests with memorable experiences and I am delighted to learn that my team was able to leave a positive impression on you. Thanks so much for appreciating Gabbiano Italian Restaurant and Belgian Cafe. We look forward to welcoming you soon on your next visit! Thanks and warm regards, Severine Krawec General Manager