Aparthotel Adagio Marne la Vallée Val d'Europe

We stayed her for 3 nights and after reading some of the reviews we were quire apprehensive for our visit. However the hotel was fantastic and really suited our needs for a family of 5 2 adults and 3 children (2 teenagers & a 6 year old). The apartment was great. There was a small kitchen area which was fully equipped (we only used the fridge but could have cooked/eaten there if we wanted to) The lounge area had a sofa bed, on the same floor there was a room with bunk beds and a toilet. Upstairs there was a room with a double bed and a bathroom. All in all the apartment was nice and clean and plenty of space to store our things. We didn't use the facilities as we used the hotel as a base and spent all our time at Disney but if we could have stayed longer we would have and wish we had to time to use the swimming pool. The staff were friendly and happy to answer any of our queries. Being able to leave our luggage in a separate room on the last day was great so we could go off and enjoy our last day. The only downside was we had no aircon in the apartment and it was incredibly hot during our stay but we were so tired it didn't effect us too much. The shuttle is abit unreliable so we walked to disney each day and it is a nice easy walk and took us 15/20 minutes with a 6 year old. The val d'europe shopping centre is huge as is the supermarket but was literally on the doorstep. Two of our children are coeliac so we went to the supermarket for gluten free snacks and there was plenty of choice. Overall we had the best stay here and would definitely come back and hopefully stay longer for our next visit

The MOST disgusting hotel we have ever experienced! The sheets were not changed from previous guests, blood stains on mattress, bathroom & toilet stained with God knows what! Couch stained with white muck, filthy all over, no air condition. Plus on their website they claim that they have a pool, NO SUCH pool! When the elevator door opened to our floor, after we checked in, we thought we got out on their service floor, it was an unacceptable sight for a hotel!!!! Their all night staff was refusing to send up amenities to our room as we later discovered there were no sheets for the extra beds, nor Air Condition, it was so hot all night. Even our kids could not wait to check out & noticed the filth! And the cherry on top was that we missed our check in date as one of our kids got seriously ill the day before (we were staying in paris & the adagio was meant to be our Disney check in hotel), they charged us for the room anywsy, claimed our Disney passes were no longer valid (which they still were we later found out at Disney Paris) AND charged us again for the room refusing to reimburse us for the night we lost, they said we needed to take it up with Disney Paris, & Disney Paris said it was the hotel that needed to reimburse us (we have yet to resolve this). Also the photos of this hotel on their website DO NOT reflect this hotel location AT ALL!!! They uploaded photos from their other renovated hotel chain rooms! Further when we complained to the manager, which appeared to be nice, she seemed used to similar guest reaction as ours to the hotel & was not surprised. This is a hotel for people to unfortunately visit once, & NEVER REPEAT VISIT!!!!! Staying that one night was a NIGHTMARE!

Read and take note of all the bad reviews—we should have! This hotel is very old, outdated, and so, so dirty! The photos on the site are old and definitely don’t show the true condition of the rooms. There was mold on walls, splatters and scuffs on most walls—even in common/public areas, the bathroom was gross…I could go on. We had a room with a futon (reminiscent of an old college dorm and in about the same condition) for us and a separate area with two beds for the kids—not even a TV in their room—just mold on the wall around the window. Thankfully, we stayed from open to close at the Disney Parks so by the time we got to the room we just crashed. If you just need a place to sleep this could be it, but the hotel definitely took away some of the “Disney Magic” from my kids. Even my 11 year old commented while walking down the hall to our room, “this hotel seems junky.” We stayed here because we needed a pet friendly hotel and Disney was booked, but we won’t stay here again (or any Adagio property). They do have a shuttle to Disney but it was crowded and not always on schedule. The last ride home was so full the doors wouldn’t close because people were so stuffed into the bus (my 7 year old called it a “covid box”).

Lets start with the good things: - Great location just front of a big shopping mall - free bus service to Disneyland is very close by - RER station is good proximity Thats all what I can say as good things in about the hotel even I am spending lots of nights in Accor hotels around the Globe as Gold member. So the bad things are much worth: - We are not welcomed as a guest and no dedicated desc for status holders - Rooms are so old and no AC at all in the hotel so during summer it is very bad - Rooms are smell as an old dirty smell - Our room was not cleaned all the trash cans were full and dirt left in may corners of the apartment - our apartment had ants in the kitchen and we told everyday this issue and the staff just ignored it - when we reported issues like safe box is not working, front window is not closing we had to report 2x more till we get a service - breakfast was very weak compared to the price with very limited choice, and once things run out nobody took care of that except you asked 2x explicitly - also nowhere is stated or told as this is a no service hotel, but when we asked as why nobody is cleaning the room they told there is no cleaning in the price and we have to empty the trash if we would like to get it empty - pillows are very uncomfortable as they are extremely old and heavily used and no filling inside... - in the bathroom the celling is full of mould - body of a dead bird were on the corridor of the floor and were there for 2 days so this indicates the level of cleanness of this hotel and the way how the clean or sanitising So I would recommend to avoid this hotel and not to spend money on nothing, when there are full service hotels are available for the same amount of money.

I have just got home from a few days at this hotel, it was so lovely. Helpful friendly staff who spoke excellent English and a huge apartment with everything we needed. The rooms are a little dated but spotlessly clean. So glad I didn’t stay in a Disney hotel and picked this one, you feel like you are in a proper Parisian apartment and the shops and restaurants nearby are excellent. Free shuttle to Disneyland too, every half hour or so. Thank you so much to the staff for making us feel so welcome on our first holiday abroad xx