ibis Marne la Vallée Val d'Europe

Staff were friendly enough. Breakfast was basic but as expected (sad to be charged for a coffee 10 mins after breakfast closed). Rooms were as expected. BUT we had to change one of the rooms THREE times before they found one with working AC (and this ended up being a double not a twin). Even when the AC was working both rooms were not really that cold. Apart from that it was what you expect. We had two good meals locally at Mamma Thai and Cafe George.

DO NOT STAY HERE! I arrived at the hotel on 13th July 2022 at around 3.30pm and checked in with a very helpful member of staff who confirmed my booking for 4 nights and that I had breakfast included. Due to check out on 17th July 2022. After that point things went horrendously bad. On the night of the 13th July at around 2am I heard the front door of my room open by the key card and I saw light illuminate within my room. I was immediately startled and got out of bed trying to see who was trying to come in to the room with the fear of being robbed. The person immediately shut the door. On the day 14th July 2022 I returned to my room at approximately 2pm and I found that the key card wasn’t working. I went down to reception and the member of staff was extremely rude and unhelpful to me. I asked for a new card to be cut when the member of staff said that he wouldn’t cut a new key as I was only staying for one night and I was due to check out. I explained to him that I had paid 4 nights and I wasn’t due to check out until 17th July. I showed him my confirmation email but he would not believe me or was interested. His attitude towards this situation was vile and disgusting. He was shouting at me at the reception desk saying I only booked 1 night. I was worried about where my valuables and suitcases were as this was all within the room. He said he didn’t know and would not check to make sure it was all okay As he was shouting in my face I got extremely upset by this situation and started to cry. There was no apology despite this being his fault and I didn’t raise my voice at him. Only just kept saying I paid for 4 nights. I asked to speak to someone else and 2 further female members of staff came to help. I tried to explain again but the system on the computer was still saying 1 night despite me showing multiple times on my phone my booking confirmation for 4 nights. Eventually after 45 minutes they cut the key for the room I had so I could check my things and stay within this room for the remaining 3 nights. I received no meaningful apology for this situation despite the fact it visibly upset me. I was made to feel a criminal when it wasn’t my fault and their system was wrong. I went up to the room and when I opened the door a man was within my room. It was a member of staff but it was shocking to me as it wasn’t a cleaner. He tried to stop me coming within my room and I refused to stop as I was so worried I was robbed of my Valuables/passport. Please see attached photo This has been the worst stay I have had in any country in any hotel of any budget. I am not normally ever someone to complain but this was awful!

Very nice, cleen, good brekfast - A lot of option , wonderfull location, neer the rer , 1 stop to the parks, & big shopping center . Very nice, kind and helpful staf . We shall be back. The price was realic.

Stayed here at the end of May 2022 for four nights visiting Disneyland Paris. The hotel is next to the RER (A) station one stop from Disneyland Paris and one hour to the centre of Paris. The hotel is clean but compact giving enough space for just spending the nights in the room. A short walk from the Val d’Europe shopping centre where a supermarket is located. The only issue experienced was the room key did not work on two evenings returning to the hotel, reception staff said this often happens as something in the area de-activates the RFID key cards. This was quickly sorted by the reception staff. The hotel is able to store luggage on check out allowing a last day visit back to Disneyland or other attractions before leaving the area.

This hotel is located just by the train station, and next stop is Disneyland. So we stayed here for 4 nights while visiting the parks. You park in the basement for €7 or night which is cheap. Clean and proper hotel and I would stay here again.