Aparthotel Adagio La Defense Kleber 4 yıldız

I've been used to great service at Adagio in general and specifically at Kleber, but not this time. I was unable to have a quiet/decent night of sleep 5 nights in a row - out of the 9 of my stay. Whereas the hotel was contacted every night regarding the noise from the upstairs room. The issue was only addressed the 6th night, following a detailed complain email. Having stayed there several times within the past 3 weeks (back every 2 to 3 days) to get some quiet time, when I live only a few minutes away from that hotel and being on top of that a silver ALL member, I would have expected more reactivity. Customer service is key in this time, especially with the given sanitary situation and people choosing specific hotels over others and their deals is because of an expectation of standard. ALL/Accor seems to be failing to understand this lately. When a member of ALL customer service France tells you she can't send you an email because her shift is ending and she has to leave or that 2 weeks later, after you follow up on the request, for that same representative to candidly and with nonchalance bring you back - as a solution - to the very first step you did 4 weeks prior, so literally not addressing your issue, you can only wonder why you spend your money in this group if your investment and loyalty is not valued? Anyhow, back to Kleber and its amenities - past the lack of reactivity this time regarding the noise and lack of sleep. - The rooms are nice with sunny balconies, which are always a definite plus for this hotel. The other Adagio in the area, except for Puteaux, do not have balconies. Furthermore, Puteaux's adagio's balconies are not sunny. - The COVID sanitary rules are followed. It is advised 2 people at a time in the elevator. Some people do not wear masks and would want to squeeze in with you. In my case, I just left them the elevator and waited for the next one. Hydroalcoholic gel is available at the entrance. It could be nice to have it on every floor too. - Breakfast is not worth it, at this time, if you're there for a long stay. For a weekend, why not? Otherwise, I would advise skipping it until healthier choices are suggested (adagio normally serves really nice scramble eggs with ham and bacon, fruits, freshly pressed orange juice). Right now, it is only sugary food (cake, brioche, packaged orange juice). For 15 euros, you have plenty of choices around the hotel - supermarkets, restaurants to cook yourself, be delivered or for takeaway

When you stay in Accor hotels you expect some minimum standards to be fulfilled. This place simply doesn't reach a minimum. Reception, corridors, and the room were EXTREMELY DIRTY. Only the old woman at the breakfast was professional. The rest of the staff we met seemed to be there on holiday...

I have been a long term user of Accord branded hotel, it was my first time in an Adagio Appart Hotel (rated 4 stars in France) and it was the first time too that I was so disappointed in a hotel stay. I was travelling with my wife, my In Laws, my Parents and my twos children of 2 years old and 2 months old. I stayed on the 14th floor (apparently the biggest apartment in the hotel) First point getting in the room, the installation are really aged, bordering on dirty and worn out, carpets are in bad need of a deep cleaning and in the toilets the plinth are cracked and starting to fall apart. The water system is inefficient with either very cold water with lot of debit or very hot water with little to no debit and water pressure, it was really difficult to get in the shower and worst to get the babies to get a bath. The second and worst was the temperature in the room. The hotel was advertised as having an air cooler. Little did i know that it was impossible to switch on on our own. On the first night it was very difficult for the babies and the adults to get some sleep as the room temperature was way too high on the top floor. I complained many times but to no avail as it was a collective air cooler and the management decided that it was not hot enough to switch it on. I send many email to reception and management to to get answered the same. Management offered no solution others than invite us for breakfast for one day which i found quite offensive as i already paid for all the breakfasts for the length of the stay (felt like the manager did not even bother to look at my file before offering us this meagre compensation). Finally the front desk lady as i was leaving and told her that i prepaid for the breakfast offered a rebate on the car park for one car (a total of 45 euros). Just to had to the insult, the offered compensation breakfasts for our family of 6 adults were retailed at 12 euros per person so we were offered 72 euros by management but got a rebate of only 45 euros at the end. In the meantime by speaking with maintenance staff from the hotel on site they told me that they could switch on the cooler by themselves but the manager in his mail told that it was to be done on a certain date by an external company and only if the building's internal temperature was more than 20 degrees. I did not bring a thermometer but i know for a fact that the temperature was way higher than this. All this resulted in a very poor stay as my 2 kids and us could .

This was the first time we stayed at an Aparthotel. I will definitely be staying in one again. While the location was great (a bus stop that goes to La Defense was right outside of the hotel), the furnishings could do with a little bit of an update as a number of items were showing wear and tear.

Spacious, pleasant, good value. However, please make the bedroom windows more secure for families with children - no window lock and minimal barrier outside window. Also, more cutlery and crockery needed. We kept having to wash up in the middle of meals as there was not enough.