Dear Ms. M. L., Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you found our hotel very clean and conveniently located, and that you appreciated the quick and smooth check-in as well as your dinner experience. We are especially pleased by your kind words about our French-speaking colleague at the reception. It means a lot to know that he was able to support you with efficiency, kindness and reassurance during a stressful situation. We will of course make sure to share your lovely recognition with him and the entire team. We also truly appreciate your perfect ratings across all areas and your full recommendation. We would be delighted to welcome you and your family back to Novotel Munich Airport on your next journey. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. D., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed your stay and especially appreciated the kindness and availability of our team. It is wonderful to know that one of our French-speaking colleagues was able to assist you and even help translate the menus. We will certainly share your kind recognition with him. We are also pleased that you found your room beautiful, quiet, and very clean, and that you felt well looked after throughout your stay. Your positive feedback regarding your ALL recognition also means a lot to us. Thank you as well for your constructive comments regarding the Wi-Fi and your suggestion for a drinking-water fountain. We will take these suggestions into consideration as we continue to improve our guest experience. We also appreciate your comment about dinner and completely understand that you may have been accustomed to different French dishes. We are glad that this was simply a matter of personal preference. We hope to have the pleasure of welcoming you back again on a future visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. D. P., Thank you for taking the time to share your detailed feedback following your stay at Novotel Munich Airport. We are sincerely sorry to read that your stay did not meet your expectations. We fully understand your disappointment regarding the unpleasant smell of humidity in the room, the cleanliness of the bar area, and the lack of room service, particularly when arriving late at the hotel. This is certainly not the experience we want to provide to our guests. We also regret that the bar closing at midnight and the transportation connection to the airport contributed to your dissatisfaction. While our hotel is located close to Munich Airport and is served by a regular airport bus connection, we understand that a crowded bus can be inconvenient, especially when travelling with luggage or arriving late. At the same time, we are pleased that you appreciated the easy booking process via the Accor app, the comfort of the bed, and the possibility of accommodating families in our larger rooms. We also greatly appreciate your kind words about the colleague at the bar who assisted you shortly before closing. We will be happy to share your recognition with them. Please rest assured that your comments regarding the room condition, humidity, cleanliness, and available services have been taken seriously and will be shared with the relevant departments for further review. We sincerely hope that we may have the opportunity to regain your trust and provide you with a much more positive experience in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. L., Thank you very much for your excellent review and for taking the time to share your experience at Novotel Munich Airport. We are delighted to hear that you found our hotel so convenient for travelling around Munich and the surrounding area. It is especially nice to know that you appreciated the easy access via bus 635 and the convenient connection from Terminal 1. We are also very pleased with your excellent ratings for our rooms, cleanliness, breakfast, team and the overall experience. As a Gold member, we are particularly happy that you had such a positive stay with us. Thank you once again for your recommendation and your 100-point rating. We hope to have the pleasure of welcoming you back to Novotel Munich Airport on your next visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. D., Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are delighted to hear that you appreciated our convenient location, our beautiful hotel, and especially your comfortable and spacious room. It is also wonderful to know that you enjoyed our delicious breakfast and had a positive dining experience. At the same time, we are sorry to see that your check-in experience did not fully meet your expectations. Your rating of this aspect is important to us, and we will share your feedback with our Front Office team to ensure we continue improving the arrival experience for our guests. We also appreciate your feedback as an ALL member regarding the recognition you received during your stay. We value your membership and will take your comments into consideration as we continue working to make our loyalty experience even more personal. We hope to have the pleasure of welcoming you back again soon and providing you with an even smoother experience from arrival to departure. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. H., Thank you very much for taking the time to share your feedback regarding your stay at Novotel Munich Airport. We are pleased to hear that you appreciated our convenient location close to the airport and found our hotel to be a simple and effective choice for an overnight stay. We also truly appreciate your positive ratings for our team, cleanliness, room, Wi-Fi and the overall experience. Your feedback is very valuable to us and motivates us to continue improving our service. We hope to have the pleasure of welcoming you back again on a future visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. R., Thank you very much for your excellent feedback and for taking the time to share your experience at Novotel Munich Airport. We are delighted to hear that you found our location so convenient and appreciated the quick bus connection to the airport. It is also wonderful to know that our parking option made it easy for you to leave your car with us and collect it again after your trip. We are especially pleased that you were satisfied with the cleanliness and sound insulation of our rooms, as well as with all the other aspects of your stay. Your perfect ratings across all categories and your 10/10 recommendation are a fantastic compliment for our entire team. We hope to have the pleasure of welcoming you and your family back again on your next journey through Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. L., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Munich Airport. While we are pleased to know that you appreciated the quietness of your room and enjoyed our fries, I am truly sorry that several aspects of your stay fell well below your expectations. Please accept our sincere apologies that the bed for the third guest had not been prepared upon your arrival. Having to make a bed yourself after a long journey is simply unacceptable and certainly not the experience we want to provide. I also regret the missing pillow and understand how these oversights negatively affected your comfort. Furthermore, I am sorry that you found the room lacking in storage space and did not feel it offered the value you expected. We also appreciate your comment regarding the avocado in your salad, which has been shared with our kitchen team to ensure greater attention to ingredient quality. Your comments have been discussed with the relevant departments, particularly our housekeeping and restaurant teams, as they highlight areas where we must improve. We sincerely regret that we were not able to provide the level of experience you expected as an ALL member. Thank you once again for your honest feedback. We truly hope you will give us another opportunity in the future to provide you with a stay that better reflects the standards of Novotel. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. N., Thank you very much for sharing your kind feedback about your stay at Novotel Munich Airport. We are delighted to hear that you appreciated the cleanliness of our hotel, the professionalism of our team, and the convenient airport bus stop located directly in front of the hotel. It is wonderful to know that these aspects contributed to a comfortable stay. We also appreciate your valuable suggestion regarding the room layout. Thank you for pointing out that a desk and chair would make it easier to work on a laptop. Feedback like yours is very helpful as we continue to improve the comfort and functionality of our rooms. It is especially rewarding to read that you would consider staying with us again during your future travels. We look forward to welcoming you back to Novotel Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. O., Thank you very much for taking the time to share your feedback regarding your recent short stay at Novotel Munich Airport. We are pleased to hear that you enjoyed your visit overall and that you especially appreciated our team, the check-in and check-out process, as well as the cleanliness and comfort of your stay. Your high ratings and positive impressions are very much appreciated and serve as a great motivation for our entire team. We hope to welcome you back again in the future. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. B., Thank you very much for your outstanding review and for your continued loyalty as a Platinum member of ALL – Accor Live Limitless. We are truly delighted to read that you had such an enjoyable stay and that every aspect of your visit, from your room and dining experiences to our fitness facilities and sustainability initiatives, exceeded your expectations. It is especially rewarding to know that you appreciated the recognition of your ALL Platinum status, including your welcome drink, welcome gift and room upgrade. Providing our loyal members with memorable experiences is something we are truly passionate about. Your wonderful feedback is a great motivation for our entire team, and we sincerely look forward to welcoming you back to Novotel Munich Airport very soon. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Fu h. L., thank you very much for taking the time to share your wonderful feedback regarding your stay at Novotel Munich Airport. We are truly delighted to hear that you enjoyed your stay with us before your early flight and that you found your recently renovated room spacious, well equipped, and comfortable. It is also a great pleasure to read that our team was able to provide you with efficient service even during busy periods, ensuring a smooth and seamless arrival and departure experience. We are especially pleased that you appreciated our convenient airport bus connection right in front of the hotel, as well as the helpful information provided at reception. It is always rewarding to know that these details contribute positively to our guests’ travel experience. Your kind words and recommendation mean a great deal to our entire team and serve as a wonderful motivation for us to continue delivering excellent service. We would be absolutely delighted to welcome you back again on your next visit to Munich Airport. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. H., thank you very much for sharing your feedback following your family stay at Novotel Munich Airport. We are pleased to read that you enjoyed your room and especially appreciated our breakfast selection. It is always rewarding for us to know that our guests start their day satisfied and comfortable. At the same time, we sincerely regret that the baby cot was not prepared in the room upon your arrival. We fully understand that, especially when travelling with family, such arrangements are important for a smooth and relaxing stay. Please also thank you for sharing your thoughts regarding the coffee machine in the room, as we understand how much this additional comfort can contribute to the overall guest experience. Your comments are truly valuable to us and help us continue improving our services and attention to detail. We hope to have the pleasure of welcoming you and your family again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. B., thank you for taking the time to share your feedback following your stay at the Novotel Munich Airport. We are pleased to read that you appreciated our convenient location as well as the professionalism and friendliness of our reception team. Your kind comments about them will be shared with great pleasure. However, we sincerely regret that several aspects of your stay did not meet your expectations, especially regarding the bar service and your perception of the parking prices. We fully understand your frustration concerning the herbal tea situation and the lack of hot water availability, and we are very sorry for the inconvenience caused. Please rest assured that your remarks regarding the friendliness and efficiency of the bar team will be addressed internally with the relevant department, as guest satisfaction and attentive service are extremely important to us. We also thank you for your loyalty as an ALL Accor Silver member and truly hope to have the opportunity to regain your trust during a future stay. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Yannick T.. A., thank you for taking the time to share your feedback with us. We sincerely apologize that your invoice was not sent as promised. We fully understand how important this is, especially for business travel and administrative follow-up. This is not the service standard we aim to provide, and we regret the inconvenience caused to you and your assistant. Your comment regarding service reliability has been shared with the relevant team to ensure this is handled more consistently in the future. We truly appreciate your feedback and hope we will have the opportunity to restore your confidence in a future stay. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Frederic, thank you very much for your wonderful review and your kind words – “Très bel hôtel” and “Excellent séjour” are exactly what we love to hear! We are delighted that you had such a positive experience with us and that you were especially satisfied with your room, cleanliness, and our team. Receiving such high scores across so many areas truly means a lot to all of us. It is also great to see that you enjoyed a smooth booking experience through the ALL App and that you value our efforts in sustainability – thank you for highlighting this. We truly appreciate your loyalty as a Gold member and your strong recommendation. It would be our pleasure to welcome you back again very soon for another excellent stay – or as we like to say, à très bientôt 😊 Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Jean-David, Thank you for taking the time to share your detailed feedback about your stay at Novotel München Airport. First of all, I would like to sincerely apologize for the experience you had. I fully understand your frustration, especially regarding the lack of room service and the breakfast situation. Having to prepare your own meal and then not being able to enjoy the breakfast you had booked due to your early departure is certainly disappointing – particularly in an airport hotel where flexibility is essential. I would also like to mention that we do offer breakfast takeaway lunch boxes for guests departing before 6:00 a.m. It is truly unfortunate that you were not informed about this option, and I completely understand how this added to your disappointment. Please accept my apologies for this lack of communication. Your comments regarding value for money and service are taken very seriously. What you describe is not the level of experience we aim to provide, and we clearly fell short during your stay. If you are willing to give us another chance, I would greatly appreciate the opportunity to restore your confidence in us. Please feel free to contact me directly at bo… so I can personally follow up and ensure a much better experience next time. Thank you again for your honest feedback. Warm regards, Borys Kalmykov Guest Experience Manager Novotel München Airport

Dear Jean F., thank you very much for your wonderful review! We are delighted that you found our location convenient and enjoyed the comfort of your stay. It’s fantastic to hear that our team made such a positive impression. We can’t wait to welcome you back to Novotel München Airport for another excellent experience! Warm regards from Munich, Borys Kalmykov Guest Experience Manager Novotel München Airport

Sehr geehrter Herr L., herzlichen Dank für Ihre sehr positive Bewertung und Ihre Treue als ALL Classic Mitglied nach Ihrem Aufenthalt im Novotel München Airport. Es freut uns besonders, dass Sie unser Haus als idealen Ausgangspunkt für einen frühen Start am Flughafen München wahrgenommen haben. Gerade bei zeitigen Abflügen ist eine unkomplizierte Anreise und ein reibungsloser Ablauf entscheidend – umso schöner, dass Sie sowohl die schnelle Buchung über all.com als auch den Check-in und Check-out als angenehm empfunden haben. Dass Sie sich in Ihrer Unterkunft wohlgefühlt haben und mit Sauberkeit, Team und WLAN zufrieden waren, wissen wir sehr zu schätzen. Ihren Hinweis zur Frühstücksauswahl nehmen wir aufmerksam auf – hier prüfen wir regelmäßig, wie wir unser Angebot weiter optimieren können. Vielen Dank auch für Ihre Weiterempfehlung – das ist für uns ein großes Kompliment. Wir würden uns sehr freuen, Sie bei Ihrer nächsten Reise ab München erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Borys Kalmykov Guest Experience Manager Novotel München Airport