Mercure Jakarta Simatupang 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 757 görüş

En iyi fiyat
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Mercure Jakarta Simatupang - Image 1
Mercure Jakarta Simatupang - Image 2
Mercure Jakarta Simatupang - Image 3
Mercure Jakarta Simatupang - Image 4
Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Açıklama

Otel ekstraları

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

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Otelin konumu

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telefon
Faks +62 21 75999798

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.3/5  757 görüş

TripAdvisor Derecesi  4.5/5  862 görüş

2023 mükemmeliyet sertifikası

great, but needs better maintenance

Tripadvisor puanı 4.0/5

Hokkim M Aileler - TripAdvisor onaylı yorum

typical 4 star hotel, with 2 things standing out: the Apfelstrudel, which was great, crispy outside with plenty of fillings inside, and the breakfast. props to the breakfast team 👏👏 waited 5 minutes for check-in. after that, found out that bathroom curtain Was broken. waited around 10 mins for engineer to come and check, then another 10 mins for room to finally be switched. swimming pool was super small, with a width of only 1 swimming adult. some pool tiles were already broken, pool was also a bit dirty with dust and small trash on the pool floor. no towels available after swimming, so we went to our room with wet body. parking space was quite spacious, one being in the basement and one next to the hotel (open space). staff was great and friendly, room and bed sheet were clean.

Dear Mr. Hokkim M, Warmest greetings from Mercure Jakarta Simatupang... Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words about our Appel strudel, breakfast team, parking facilities, friendly staff, and the cleanliness of our room and bed sheets. It’s wonderful to hear that these aspects of your stay met your expectations. We also sincerely apologize for the inconveniences you experienced. Please know that we have taken immediate action to address the broken bathroom curtain and the cleanliness issues in the pool area. We are also working on improving the availability of towels at the pool to ensure such situations do not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you a stay that exceeds your expectations. Warm regards, Hieronimus Supadma Front Office Manager

It’s a really nice stay in mercure

Tripadvisor puanı 5.0/5

Lulu N TripAdvisor onaylı yorum

It’s really nice to having experience stay in this hotel. I feel comfort and the receptionist is friendly and helpful to explain about facilities. One of my favorite things about hotel rooms is the shower. I really dig the unlimited hot water showers at the hotel. I could literally sleep in there. The free breakfast and free coffee in was awesome and really helped me out. All staff really nice to serve and ask what they could help to make us comfort to stay. Thank you so being nice all staff keep it up your service, especially the receptionist his name is Ben, thank you for really helpful and patient to explain the facilities that i get it.

Dear 136ulun, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate the best score you have given on the TripAdvisor platform, related to the pleasant experience after staying at our hotel where you have felt the comfortable room with hot water in our hotel. The breakfast with service from staff in all departments will always uphold the standard of service quality in order to achieve all the expectations of guests who stay. We have shared this positive review to all the staff especially Eben ( Reception ) that hope it will provide better motivation to all staff to focus on serving all guests. We look forward to welcoming you to the hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Dissapointed with the room condition

Tripadvisor puanı 2.0/5

Footprints243553 İş - TripAdvisor onaylı yorum

Changed three rooms during my stay at Mercure Jakarta Simatupang. First room issue - the water basin was block, TV signal is weak, air conditioning in the room is not properly function Second room issue - power sockets are not working, iron is not properly function, mini fridge was not function Third room - slightly okay compared to previous two rooms

Dear Footprints243553, Thank you for taking the time to tell us about your experience at Mercure Jakarta Simatupang. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. This was an exception to the usual procedures. We assure you that we have taken steps to address and prevent future problems. Basically, we are improving the facilities for guests who stay by changing the analog TV channels to digital for better service because we have used Smart TV in all rooms. Regarding some of the facilities in the room, we will continue to improve them to suit guest needs. We would like to reiterate our commitment to high standards of quality, and I would like to personally assure you that you will experience this on your next visit to our premises. We look forward to welcoming you back to Mercure. Please do not hesitate to contact me on your next visit. Best regards, Hieronimus Supadma Front Office Manager

first time in jakarta

Tripadvisor puanı 5.0/5

Naufal R TripAdvisor onaylı yorum

first time stay in jakarta from saudi and met mr agung at front office. he is very kind and helpfull. give me and my wife early check in at 13.00 it’s very helpfull for us. food delicious, nice view and i had a wondefull night in jakarta!! i highly recommend my friends to stay in here thanks agung front office

Dear Naufal R, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to give a best score and positive review on Tripadvisor platform. We are happy that your experience staying at our hotel has met your expectations because you feel comfortable and the service is as expected, with expected good food quality and all about service . The strategic location of our hotel is suitable for business persons, travelers and also leisure guest to support their mobility, due to nearby offices, exit tol JORR and mall. Agung ( Reception ) and all Our hotel staff sincerely provide services to meet guest needs so that guests feel at home while staying with us.. We prioritize guest satisfaction so that they have a pleasant experience while staying with us. We look forward to your arrival at our hotel in the future. Sincerely, Hieronimus Supadma Front Office Manager

Cozy Stay

Tripadvisor puanı 5.0/5

fitriyahm2022 TripAdvisor onaylı yorum

Such a great stay in a great place surrounded by several choices of malls and public transportation options. Room was very clean and comfortable, + view of MRT line was so interesting. Staffs were helpful, Thank you so much for the hospitality ❤️

Dear Ibu Fitriyahm2022, Warm greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel when visiting Jakarta. We are pleased to read your greta review of your stay with us and thank you for the best score that has been posted on our TripAdvisor review platform. We ensure that you are satisfied during your stay at our hotel, with providing the best service and clean room as your expectations. We provide facilities to support all guest activities while in the hotel and the strategic location of the hotel will facilitate guest mobility during their stay because it is close to MRT Station Lebak Bulus Grab and POINS Square and the JORR toll exit towards Pondok Indah and Lebak Bulus. We maintain the best service to all guests to meet guest expectations during their stay. Hopefully you will choose our hotel for your next visit, and we will look forward to welcoming you to our hotel in the future. Warm regards, Hieronimus Supadma Front Office Manager

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