Novotel Suites Dubai Mall of the Emirates

Bilgi mesajı

Novotel Suites Dubai Mall of the Emirates 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 979 görüş

ALLSAFE onaylı otel

Novotel Suites Dubai Mall of the Emirates
Bir haritada görmek

Açıklama

Otel ekstraları

  • Çatı katında yüzme havuzu

  • 24 saat Fitness Merkezi

  • Emirates Alışveriş Merkezi'nden yürüyerek birkaç dakika

  • Ücretsiz WiFi erişimi, Özel Kapalı Otopark

  • Dubai Metro istasyonundan yürüyerek birkaç dakika

Konaklama olanaklarımız

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Otelin konumu

Novotel Suites Dubai Mall of the Emirates

2A Street, Opposite Mall of the Emirates, P.O. Box 283825
DUBAI
Birleşik Arap Emirlikleri

Faks: +971 4 382 3201

  • Dubai metro:  Red Mall of Emirates

  • Uçakla

    DUBAI INTL AIRPORT 20km / 12,43 mil mesafede

GPS:25.116528, 55.196111

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı

DELI BOUTIQUE

Deli Boutique Restaurant'ta enfes lezzetlerin cezbedici sadeliğini keşfedin. Kaliteli hafif atıştırmalıklar, kişiye özel yemekler ve enfes tatlılardan oluşan zengin bir menüden seçim yapabilirsiniz.

Novotel Suites Dubai Mall of the Emirates
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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  979 görüş

TripAdvisor Derecesi  4.5/5  3.501 görüş

Very Comfortable Stay

Tripadvisor puanı 5.0/5

Micheng İş - TripAdvisor onaylı yorum

My previous stay for 16days at Novotel Suites Mall of Emirates has been wonderful! Location of hotel is great & convenient to get around. My room was well cleaned everyday. And most importantly, the staffs at both the front desk ( esp. Rana) & housekeeping (Anil, Sonu & Kuma) have been very helpful, and had made my stay at the hotel a memorable one. Will definitely come back to stay here again in the future !

Response from Laura Nicli, Other at Novotel Suites Dubai Mall of the Emirates Responded 1 week ago Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Great stuff nice hotel

Tripadvisor puanı 5.0/5

khaled328 İş - TripAdvisor onaylı yorum

The reception and all people working are amazing and helpful, from the checkin time till checkout. I think they enjoy giving high class service. One of the best . Good breakfast as well . And good net.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Seems very old property, there are many areas of improvement specifically in MEP works.

Tripadvisor puanı 2.0/5

jayantskulkarni İş - TripAdvisor onaylı yorum

Location is good. The working personnel are polite & helpful. This property need to upgrade to the status of Novotel Brand. There are many areas of improvement specifically on MEP, service, breakfast menu, housekeeping, cleanliness etc. it appears that they are working on bare minimum manpower due to covid.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Suites Dubai Mall of the Emirates. We are grateful for your highlights regarding our prime location. Indeed, majority of our guests like our property being just a stone-throw away from one of the best malls in Dubai, Dubai Mall of the Emirates and just a walking distance as well from the metro station. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads for improvement. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6670-FO4@accor.com for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager

Good hotel in a very good location but bad bedding (except the main bed)

Tripadvisor puanı 3.0/5

pdelax Aileler - TripAdvisor onaylı yorum

Everything is great except the terrible sofabeds in which it is impossible to sleep. Only the main bed is of good quality. So only plan to go there as two persons and not as a family. The furnitures are also old and weared and should be changed

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Suites Dubai Mall of the Emirates. We are grateful for your highlights regarding our prime location. Indeed, majority of our guests like our property being just a stone-throw away from one of the best malls in Dubai, Dubai Mall of the Emirates and just a walking distance as well from the metro station. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6670-FO4@accor.com for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager

Worst Experience at Novotel Suites

Tripadvisor puanı 1.0/5

Karim O İş - TripAdvisor onaylı yorum

Dilapidated rooms and facilities. Staff were slow to respond to my requests, specifically Room Service was quite poor. and unhelpful Housekeeping came to clean the room one day at 5:30pm. F&B have become sub-standard, my breakfast coffee which I used to enjoy has become undrinkable.

Dear Valued Guest, First of all, thank you for choosing to stay at Novotel Suites Dubai Mall of the Emirates. We appreciate you sharing your feedback following your stay with us. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with sincerity. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. Our housekeeping and engineering team are doing their best to ensure our accommodations are maintained in pristine and good condition. We will focus to ensure our facilities are improved consistently. Your feedback about the breakfast coffee was also well noted for improvement. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager Novotel Suites and ibis Dubai Mall of the Emirates

Fantastic

Tripadvisor puanı 5.0/5

Departure23532590499 TripAdvisor onaylı yorum

This property became our second home in Dubai, you will not regret staying in it. The location is amazing, near to everything you need, (Mall of the Emirates, pharmacy, small shops, etc.) The rooms are very clean and the housekeeping is ready to serve you anytime you need something from them. If you are a member of the Accor club take advantage of it as you will be having a discount on the buffet lunch and dinner, the F&B team will amaze you with their professional friendly service, the F&B manager will be always around checking after each guest. You have kids, just take them to the swimming pool, they will love it and enjoy each moment there. I highly recommend the Novotel Suites Dubai Mall of the Emirates.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

One of the worst stay

Tripadvisor puanı 2.0/5

SUBRAMANIAN K İş - TripAdvisor onaylı yorum

Out of all the properties i have stayed in accor i would rate this has the worst. 12 Sept on sunday i order ed Grilled Norwegian Salmon in Deli restaurant the fish was not grilled properly had a bad food posioning and went to the nearby hospital for treatment. Came back and slipped in the shower cubicle becos of the smaller cubicle had four stitiches in the groin, the AHU in the bathroom was leaking becos of which AC was not switched on. Wehn i complained about this the GM says sorry and your stay for the last day will be waived and lunch will be given to you free. Stayed in the property from Sept11-17 i would not recommend anybody this property. Very arrogant and the check in person Ms.IREKLIN is an arrogant female who thinks she is the boss of the hotel.

Dear Mr. Subramanian K, First of all, we would like to thank you for bringing your feedback to our attention as this is the best way for us to continuously improve ourselves. It is very forlorn to read the experience you had in our hotel and to know that were not able to meet your expectations. Please allow me to highlight that all the food products we use at our hotel are approved by Food control Department of Dubai Municipality. We are proud to say that we are A Gold GRADE hotel in terms of maintaining food quality, cleanliness & hygiene. I learnt that our F&B Manager, Mr. Neeraj met you with regards to your food complaint and extended a recovery which we were under the impression you were satisfied with. I also learnt that our Front Office Manager, Mr. Rohit met you and you have addressed the other concerns namely about the service being little slow like the delivery of tissues. Please be rest assured that this has been addressed with our team already. As Rohit informed you, all our rooms have the same cubical layout. As it comes to the AHU, please be advised that the AC controller is in the room & can be adjusted to one’s ease. I would also take this opportunity to clarify that unfortunately we did not met during your stay, but I would definitely look forward to meet you & welcome you back with us for your future booking. Lastly I would like to apologies on behalf of Irekin. I have personally addressed this with her & I assure you that we will further be strengthening & re-practicing our soft skills & customer relationship training modules. I’m certain that you will be giving us another opportunity in future to serve you better & showcase true Accor Hospitality. Thank you & Best Regards, Laura Nicli Hotel Manager

Short staycation

Tripadvisor puanı 5.0/5

108itsme TripAdvisor onaylı yorum

We stayed at the Novotel suites for this weekend. We booked a family suite. The room was good for us. The hotel is very conveniently located, walking distance from MOE. The stay was good and most of the staff we interacted with was very helpfull. Must mention the receptionist Rana, He was amazing. TV in the room was missing out on basic connectivity options such as a Chromecast. It only offered HDMI. Wifi in the public areas needs a stability and strength.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Excellent location

Tripadvisor puanı 5.0/5

Nordean_25 TripAdvisor onaylı yorum

It was an excellent hotel with a great service with very skilled and professional members of staff. The location of the hotel is good. It’s close to the Mall of the Emirates and close to the tube station as well.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

İyi hizmet

Avis müşterileri puanı 5.0/5

Selcuk İş - ALL için doğrulanmış yorumlar

Kısaca novotel benim evim kadar rahat hissettiğim yer

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A birthday plan for Dr. Barber

Tripadvisor puanı 5.0/5

youlandab867 İş - TripAdvisor onaylı yorum

We want to thank your stay again for helping us keep her busy while we planned her birthday party. We didn't realize how funny your staff were. So, on the 10th of April, while Dr. Barber was sleeping, someone was outside her windowing making the loudness noise every. It sounded like a leaf blower or a lawn mower. What was funny was, she slept right through it. When she pulls and all nighter, she sleeps like a baby. She left her computer on, so we were able to see her sleeping through all the noise. We laughed so hard. Thanks for laughs. Most importantly, thank you for the room you gave her. She was able to complete so many tasks. We especially wanted to thank the housekeeping crew. We know their job is to keep rooms clean, but Dr. Barber keeps a tight ship with her personal quarantine regime.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Dubai 2021

Tripadvisor puanı 4.0/5

Amit T TripAdvisor onaylı yorum

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Bad (from an Accor Platinum Member)

Tripadvisor puanı 1.0/5

Departure23532590499 TripAdvisor onaylı yorum

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

Dear Mr. Reda, Greetings from Novotel Suites Hotel Dubai Mall of the Emirates! Thank you for sharing your feedback in regards to your recent stay at the Novotel Suites and on behalf of the entire team, please accept our sincere apologies for any inconvenience which may have been caused. We would like to thank you for your patronage as a loyal ALL member and assure you that guest satisfaction is of the upmost importance to us. As per our telecom on 17.03.2021, We would like to assure you that our customer satisfaction and overall experience is our upmost priority and this is not the standard we aspire to achieve within our hotel, we have taken specific measures to address and train all of our team members, whilst ensuring that this remains an isolated incident which will not occur in the future. We guarantee, your comments have been taken into consideration to ensure that we look at appropriate methods to resolve any possible service problems in our team. Should you require any further assistance, please do not hesitate to contact us. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Well positioned for short business meetings

Tripadvisor puanı 4.0/5

christian364 İş - TripAdvisor onaylı yorum

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Clean, comfortable and location

Tripadvisor puanı 5.0/5

Excursion780517 TripAdvisor onaylı yorum

Our stay here was comfortable. They are very clean, they clean everyday from rooms, lobby and surroundings. The bed is comfortable. Location is very near Mall of the Emirates like 5 mins walk. Train station is also by walk. The manager and the people in the front desk are also nice.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

İyi konum

Avis müşterileri puanı 3.0/5

Ismet A. İş - ALL için doğrulanmış yorumlar

1- Odada ışık az idi 2- masa üzerinde bir çalışma lambası olsa iyi olur 3- Buz dolabı çalışmıyordu 4- Temizlik iyi idi

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A Pleasant Stay

Tripadvisor puanı 5.0/5

Freedom596097 İş - TripAdvisor onaylı yorum

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

excellent team

Tripadvisor puanı 5.0/5

kswann2020 TripAdvisor onaylı yorum

Our second stay was for 2 nights. Same room Again Mohamad and team were welcoming and supportive and friendly Very quite and near Mall of Emirates. kept our bags for the night away. reception check in fast friendly and informative

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Lovely place to stay at

Tripadvisor puanı 5.0/5

302tahaj TripAdvisor onaylı yorum

It was my first time to stay at Novotel Emirates Mall Suites. Being Platinum Member with Accor , I always like to take the advantage of my membership. The Suites were nice with exceptional amenities and helpful staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Weekend staycation

Tripadvisor puanı 4.0/5

jonjon61 TripAdvisor onaylı yorum

It was our first time to stay. Nice wide selection of breakfast and service was satisfactory. Mane, Meza especially Maryam was very accommodating and helpful. They made our stay memorable. We would definitely come back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

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