Hotel Novotel Suites Dubai Mall of the Emirates 3 gwiazdki

This property became our second home in Dubai, you will not regret staying in it. The location is amazing, near to everything you need, (Mall of the Emirates, pharmacy, small shops, etc.) The rooms are very clean and the housekeeping is ready to serve you anytime you need something from them. If you are a member of the Accor club take advantage of it as you will be having a discount on the buffet lunch and dinner, the F&B team will amaze you with their professional friendly service, the F&B manager will be always around checking after each guest. You have kids, just take them to the swimming pool, they will love it and enjoy each moment there. I highly recommend the Novotel Suites Dubai Mall of the Emirates.

Out of all the properties i have stayed in accor i would rate this has the worst. 12 Sept on sunday i order ed Grilled Norwegian Salmon in Deli restaurant the fish was not grilled properly had a bad food posioning and went to the nearby hospital for treatment. Came back and slipped in the shower cubicle becos of the smaller cubicle had four stitiches in the groin, the AHU in the bathroom was leaking becos of which AC was not switched on. Wehn i complained about this the GM says sorry and your stay for the last day will be waived and lunch will be given to you free. Stayed in the property from Sept11-17 i would not recommend anybody this property. Very arrogant and the check in person Ms.IREKLIN is an arrogant female who thinks she is the boss of the hotel.

We stayed at the Novotel suites for this weekend. We booked a family suite. The room was good for us. The hotel is very conveniently located, walking distance from MOE. The stay was good and most of the staff we interacted with was very helpfull. Must mention the receptionist Rana, He was amazing. TV in the room was missing out on basic connectivity options such as a Chromecast. It only offered HDMI. Wifi in the public areas needs a stability and strength.

It was an excellent hotel with a great service with very skilled and professional members of staff. The location of the hotel is good. It’s close to the Mall of the Emirates and close to the tube station as well.

We want to thank your stay again for helping us keep her busy while we planned her birthday party. We didn't realize how funny your staff were. So, on the 10th of April, while Dr. Barber was sleeping, someone was outside her windowing making the loudness noise every. It sounded like a leaf blower or a lawn mower. What was funny was, she slept right through it. When she pulls and all nighter, she sleeps like a baby. She left her computer on, so we were able to see her sleeping through all the noise. We laughed so hard. Thanks for laughs. Most importantly, thank you for the room you gave her. She was able to complete so many tasks. We especially wanted to thank the housekeeping crew. We know their job is to keep rooms clean, but Dr. Barber keeps a tight ship with her personal quarantine regime.

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Our stay here was comfortable. They are very clean, they clean everyday from rooms, lobby and surroundings. The bed is comfortable. Location is very near Mall of the Emirates like 5 mins walk. Train station is also by walk. The manager and the people in the front desk are also nice.

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Our second stay was for 2 nights. Same room Again Mohamad and team were welcoming and supportive and friendly Very quite and near Mall of Emirates. kept our bags for the night away. reception check in fast friendly and informative

It was my first time to stay at Novotel Emirates Mall Suites. Being Platinum Member with Accor , I always like to take the advantage of my membership. The Suites were nice with exceptional amenities and helpful staff.

It was our first time to stay. Nice wide selection of breakfast and service was satisfactory. Mane, Meza especially Maryam was very accommodating and helpful. They made our stay memorable. We would definitely come back.

Staffs were very courteous and accommodating especially Hatem who checked us in and Maryam who assisted during departure. Room size was just enough considering we will only be staying for a night. Only downhill for me was the bathroom as it was a bit difficult to move. Overall, we had a comfortable and satisfying stay.

Staff Maryam, Jeff, Ali and Mizan assured and provided us a worry free andsafest stay. We enjoyed it too much that we didnt even notice that theres a pandemic. we will definitely come back and spread the highest level of standard that theyre practicing