Mercure Oxford Eastgate Hotel

Avis müşterileri puanı (ALL Puanlama) 4.2/5 710 görüş

En iyi fiyat
garantisi
Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Açıklama

Otel ekstraları

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Konaklama olanaklarımız

Otelin konumu

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telefon
Faks +44 1865 794163

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Wi-Fi
  • Kahvaltı
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

EASTGATE BRASSERIE

Sözleşmeye bağlı olmayan fotoğraf

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  710 görüş

TripAdvisor Derecesi  4.0/5  1.923 görüş

Terrible Rooms

Tripadvisor puanı 1.0/5

cornishtrev TripAdvisor onaylı yorum

The hotel is in a great location but sadly that’s the only thing going for it, our room was expensive we were placed in room 108 however outside is the main fan ducting from the kitchen this runs from 6am-9:30pm inside the room it sounds like your on an airplane, the windows are broken so this offers little insulation, the floor boards squeaky and uneven and the bed very old, uncomfortable and squeaky. The bathroom looked like it had some work done to a moderate standard however the shower ran faster than the drain (and cannot be adjusted) so you have to keep turning it off to prevent flooding. Now arrived home looking forward to a good nights sleep.

Excellent all round!

Tripadvisor puanı 5.0/5

G8520XGsarahs TripAdvisor onaylı yorum

Excellent location, friendly, professional service, lovely well appointed room enabling a great nights sleep. Breakfast was serviced by very efficient staff with plenty of choice. We have nothing negative to say whatever, very much enjoying our first stay and it certainly won’t be our last.

Avoid: Great location, careless staff, health and safety issues a plenty .

Tripadvisor puanı 2.0/5

Beth K TripAdvisor onaylı yorum

Great location, cute kitch decor, careless staff, and health and safety issues are plenty . Arrival/Departure: The hotel's entry consists of narrow doorways, steep stairs, no handrails, and no bellman to help with luggage. The glass door near the reception desk is quite heavy and slams shut quickly. My fingers got slammed in the door and are now bruised. Getting to the room was also an adventure. The hotel is actually two buildings, with a more modern building in the rear. The path to the room includes 12-15 exterior stairs at the rear of the building, then a trip through the parking lot and next to the bins. A keycard is required to enter the back building; no hotel staff are on duty there. Upon arrival, we found that someone had left the door propped open. Upon arrival at the room, we found a hallway full of room service dishes. The room was cute except for the view. We looked out at the above-mentioned trash bins and car park. Keep in mind that at least 50% of the rooms at the property have this view. The interior of the room and amenities were also lacking. Here is a list of issues: Only one bath towel was provided, and most basics like extra coffee pods, milk and sugar, glasses, and mugs were missing. The room was quite dusty, the refrigerator was more of a hot box than a fridge, the heat did not work, and the bathroom sink was clogged. The clogged drain was reported but not attended to. Room and food/bar service are unavailable after 11 pm. There is a phone in the lobby with a direct line to Royal Taxi; unfortunately, it is unusable. A keypad is required to complete a taxi reservation, and this phone does not have one. The front desk staff said that they were unaware. Check-out is an exercise in trust, as there is no secure place to leave luggage. Luggage is piled up in the corner of the Lobby next to the main door. The only things that keep luggage from being stolen are the difficult stairs and heavy doors at the entrances. Finally, the staff seem to be very young and inexperienced. It feels like someone's mom and dad own a hotel and gave it to the kids to manage. There is a distinct lack of professionalism. All of this joy cost £645 for two nights. Needless to say, we won't be back.

In need of redecoration…

Tripadvisor puanı 2.0/5

Andrew K TripAdvisor onaylı yorum

The location and classic building are not matched by the interior of the hotel, which is tired and in places downright shabby. walls and woodwork are chipped and scuffed. The staff were quick to respond when we asked to be moved from our twin room to a double, and someone came immediately to reorganise the beds. however the room felt dusty, the windows were dirty -covered in builders’ waste -or worse, and the window frames were rotten and falling apart. The window looked out on 2 air conditioning units which could be heard all night. There were no hand towels in the bathroom, but 2 bath mats instead.For a premium price they should do better- another guest told me that the new, annexe rooms were much better than our room in the old building.

Pretty Shabby

Tripadvisor puanı 2.0/5

tarajane_omalley TripAdvisor onaylı yorum

Good points: - Nice looking old building from the outside - Nice furniture in the reception area / lobby - The South African waiter in the restaurant was lovely and friendly - The food in the restaurant was quite nice and large portions - Bed comfortable - Breakfast was quite nice Bad points: - Carpets in hallways old and very grubby looking - Room doors need to be repainted or at least cleaned. The door to our room and our bathroom door was filthy - The hotel lobby / reception area smells horrible of drains / toilet - The halfboard dinner offer was overly complicated when we got to the restaurant. We were given 3 different versions, which were different to the website. - The restaurant was freezing. A bit less so in the area nearest the lobby, where we had to move to, but still pretty cold - Dirty grout in the shower tray. Black mould - Broken grout and cracked floor tile in bathroom - Room was very cold. The radiator took ages to heat up. There was apparently no portable heater available for us. The receptionist said she would look for one for us, but didn’t get back to us about it - Our room did not smell nice. It smelled like drains - Decor in the room pretty rough around the edges. Dirty lampshades. Ripped paper on right hand side of bed. Shabby and didn’t feel clean enough to me. Not sure how this is a 4 star hotel

Dear Guest, I am sorry that you found your recent experience to be disappointing and i would have welcomed the opportunity to discuss this with you while you were staying with us. I am pleased that our location and building were positives for you . I do hope that you would consider staying with us again when visiting oxford. Kind regards Jason General Manager

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