Mercure Oxford Eastgate Hotel

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 654

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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Opis

O hotelu

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Nasze pokoje

Lokalizacja hotelu

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

Pozycja GPS:51.752201, -1.249124

Telefon
Faks +44 1865 794163

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Wi-Fi
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

EASTGATE BRASSERIE

Zdjęcie nieumowne

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 654

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 934

It’s ok

Ocena na stronie TripAdvisor 2.0/5

juliesT9069CB Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

It’s ok, but not great value for money. The room I stayed in was in need of good clean, in the bathroom there was quite a lot of mould and it was generally grimy. The doors aren’t soft close so on a night, you can hear doors slamming. It was also a little cold in the room

Dear Julies, Thank you for your review and candid feedback about your stay with us. We strive to ensure every guest has a memorable experience, and we regret that we fell short during your visit. Rest assured, we will thoroughly investigate the concerns you mentioned. We would have greatly appreciated the opportunity to address these issues during your stay, as our team is always available to assist and rectify any concerns in real-time. Thank you again for sharing your feedback. We hope to welcome you back in the future and provide the exceptional experience you deserve. Best regards, Andrew

a bit disappointed,

Ocena na stronie TripAdvisor 3.0/5

polyester1 Couples - Opinia zatwierdzona w TripAdvisor

Disappointing lukewarm breakfast - Pleasant room but no storage and a leaky coffee pod machine Rickety wardrobe sliding door - difficult to access interior Lovely towels and fluffy robe good location for the centre of town Walking distance of the sites and shops so that is a positive.

Dear Polyester1, Thank you for sharing your review of your recent stay with us in Oxford. We are sorry to hear that your experience fell short of expectations, and we truly appreciate your feedback. We’re delighted that you enjoyed our convenient location and the in-room amenities in our Privilege Rooms, such as the fluffy towels and robes. Being a 17th-century coach house, our rooms indeed have unique characteristics that reflect their historic charm, though we aim to adapt them thoughtfully for modern comforts. Regarding the coffee machine in your room, we have thoroughly tested it and, so far, have not detected any leaks. However, we will continue to monitor the machine to ensure it performs properly. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Andrew

Nice Hotel but expensive

Ocena na stronie TripAdvisor 4.0/5

Chris M Opinia zatwierdzona w TripAdvisor

Good central location in the heart of Oxford. When booking be aware that unlike most Hotels the advertised price is excluding VAT, which make's it quite expensive and again, like most hotels breakfast is not included. Also note that the car park is pretty small (10 cars maximum) and is priced at £30 per night !

Dear Chris, Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you enjoyed our central Oxford location during your visit. Upon reviewing your booking, I see that it was made through Booking.com, and the rate displayed on their platform, which includes VAT, is the same rate we were advised to charge. Please take a moment to review your booking confirmation, and if you notice any discrepancies in the rate, I would kindly suggest reaching out to Booking.com for clarification. For your convenience, Booking.com offers the option to select whether you would like breakfast included or not. It appears that you selected the option excluding breakfast when making your booking. As parking in Oxford can be limited, we do charge £30 per night for parking in our own bays. However, the nearby St. Clements Car Park, located just a short 10-minute walk away, offers parking at £25 per night as an alternative option. I would also like to highlight that all of your rooms were upgraded from standard to premium during your stay, and we hope that you enjoyed the enhanced experience. For future stays, I recommend booking directly through our website, as this allows for a more seamless experience and potentially better rates. We hope to welcome you back to our property in the future. Kindest regards, Andrew Merrill

Afternoon tea

Ocena na stronie TripAdvisor 5.0/5

Jacqueline C Opinia zatwierdzona w TripAdvisor

Afternoon tea. I treated my niece, who has special needs. To an early Christmas present of afternoon tea. She adores the whole experience and fuss. I had purchased via Groupon, feeling unsure what to expect despite being a frequent Mecure guest, I have never had Afternoon tea at one of the hotels. It was beautiful, freshly made sandwiches, you can tell they hadn't been made early in advance. Beautiful scones and a gorgeous chocolate brownie. Plenty to chose from. My niece prefers hot chocolate than tea. The lovely waiters made her 2, which she confirmed were delicious. Would highly recommend, especially the welcoming staff.

Dear 452jacquic, Thank you so much for your kind review of your Afternoon Tea experience. We are thrilled that you and your niece had a memorable Christmas treat with us! It was our pleasure to serve you, and we hope to welcome you back again soon for another delightful experience. Kindest regards, Andrew Merrill

Christmas market visit in Oxford.

Ocena na stronie TripAdvisor 3.0/5

Scenic51592903185 Couples - Opinia zatwierdzona w TripAdvisor

Stayed Sunday 17th November the room allocated to us was stifling and you couldn’t turn the radiator down. Only one window could be opened but only an inch. There was a fan but this made sleeping difficult because of the noise. It was extremely hot not a pleasant night which was a shame as the bed was very comfortable with the nicest pillows. The shower was excellent. The cooked breakfast was disappointing, food wasn’t very hot and the plates provided were very small. The coffee was tepid and unpleasant. Yogurts, fruit juice and pastries all good. Something needs to be done about the heating in 502 it really was far too hot to sleep in and must be costing a fortune!

Dear Scenic51592903185, Thank you for sharing your feedback following your recent Christmas Market stay in November 2024. We sincerely apologise that we were unable to make your stay 100% enjoyable. We appreciate your comments regarding the room temperature. Our engineering team will investigate the issue with the unit and make the necessary adjustments. We understand that the weather during this time of year can be quite unpredictable, and we regret any discomfort this may have caused. We are pleased to hear that you found the shower and beds comfortable during your stay. Once again, thank you for your valuable feedback. We will be sure to pass your comments about breakfast on to our Restaurant Team. Kindest regards, Andrew Merrill

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 607 Liczba opinii 8.7/10 Lokalizacja
  • 788 Liczba opinii 6/10 Pokój
  • 588 Liczba opinii 8.3/10 Obsługa
  • 8 Liczba opinii 9.5/10 Internet
  • 395 Liczba opinii 4.5/10 Komfort
  • 289 Liczba opinii 7/10 Śniadanie
  • 241 Liczba opinii 4.5/10 Czystość
  • 183 Liczba opinii 4.8/10 Jedzenie

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