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Mercure Oxford Eastgate Hotel 4 gwiazdki

Ocena klientów 4.2/5 Liczba opinii: 3 486

hotel certyfikowany ALLSAFE

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Mercure Oxford Eastgate Hotel
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+ 6 Usługi

O hotelu

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Portier
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
wielka brytania

Tel: +441865248332

Faks: (+44)1865/794163

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • Samolotem

    LONDON LUTON W 102,8km / 63,88 mil

  • Samolotem

    OXFORD KIDLINGTON W 15,6km / 9,69 mil

  • Pociągiem

    OXFORD W 1,61km / 1 mil

Pozycja GPS:51.752201, -1.249124

Nasze pokoje

Classic Double room

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Maksymalna liczba osób: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Nasze restauracje i bary

Keepers Kitchen & Bar

Rodzaj serwowanej kuchni: Inne kuchnie

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Opinie gości dotyczące hotelu
Mercure Oxford Eastgate Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.2/5

Liczba opinii: 3 486

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 462

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Shambolic

Ocena na stronie TripAdvisor 1.0/5

jhoward388 Business - 24/09/2020 Opinia zatwierdzona w TripAdvisor

his hotel was a complete disgrace. I had trusted Mercure to provide a safe and relaxing venue for my trip, I couldn’t have got it more wrong. I arrived at 18:30, after a five hour drive, to be told that the restaurant closed at 19:00. Not only that, the car park was unavailable due to construction work - so I was forced to use extortionate on street parking in central Oxford. The key card machine was also broken, so the receptionist had to let us into our rooms using a master key, which did not feel safe at all. What if I had a young child with me and couldn’t get back into my room? It’s a safety nightmare! I was awoken at 06:00 by workmen in the car park, not the ideal wake up call. Breakfast was also a complete failure, having booked ahead for collection (collection only breakfast - no fleshly cooked food at a 4 star?!) it was still half an hour late! Appalling!

Dear jhoward388 Thank you for your review on TripAdvisor. Please accept my apology for the issue experienced during your stay. Following your review can I please ask you to send your booking reference number to h6668@accor.com. I will addressed your feedback with all relevant departments. Please note that this is not the type of service we wish to provide. I hope you give us the opportunity to better serve you in the near future. Kind regards Bradlee Pillay

Pleasant stay.

Ocena na stronie TripAdvisor 4.0/5

barrettstephanie132 23/08/2020 Opinia zatwierdzona w TripAdvisor

Well situated close to the centre, approachable and friendly staff. Very nice rooms with little noise from other guests and road traffic. Nice breakfast at a good price although choice was a bit limited, however, understandable given the circumstance.

Dear barrettstephanie132 Thank you for your review on TripAdvisor. I am glad to hear that you have had a pleasant stay with us here at the Mercure Oxford Eastgate. I will share your kind comments with all team members and we hope to see you again in the near future. Kind regards Bradlee Pillay

Great location and staff were excellent

Ocena na stronie TripAdvisor 4.0/5

Mark S Business - 02/03/2020 Opinia zatwierdzona w TripAdvisor

I have stayed at the hotel a couple of times previously. As ever, staff were excellent - reception team gave me a warm welcome and the bar staff were excellent. It used to be a Marco Pierre White restaurant which was good - but Keepers as it's branded has a more relaxed vibe. Good fun!

Dear Mark S Thank you for your review on TripAdvisor. It is with great pleasure to receive such positive feedback in regards to the location and team. I will share your feedback will all team members. We look forward to your next visit to the Mercure Oxford Eastgate. Kind Regards Bradlee Pillay

Much Improved

Ocena na stronie TripAdvisor 4.0/5

John F 17/02/2020 Opinia zatwierdzona w TripAdvisor

We have stayed here fairly often and the last time was not good. This time was much improved with good reception service, excellent service at breakfast and a nice good room. It is only unfortunate that the works in the hotel are still on-going so no car park is available. I understand that it was supposed to be finished by end of last year but it now looks to be finished by about April but maybe later.

Dear John Thank you for your review on TripAdvisor. I am glad to hear that there has been improvements in our service. The team will really be encouraged by this positive review. Yes the work is due to Finnish at the end of May and we will have a limited space car park available. We hope to see you again soon. Warm regards Bradlee Pillay

Stay at Mercure Oxford Eastgate

Ocena na stronie TripAdvisor 5.0/5

ClaudiaL626598 Family - 17/01/2020 Opinia zatwierdzona w TripAdvisor

We are regular clients of the hotel and experienced yet another highly enjoyable stay. The location is perfect for our needs. The room was great. We appreciate too the very helpful and friendly staff in both hotel and restaurant. We look forward to our next visit.

Dear ClaudiaL626598 Thank you for your 5 star review on TripAdvisor. It is always a pleasure to receive positive feedback about the team in the Hotel. I will share your comments with all. We look forward to your next visit with us here at the Mercure Oxford Eastgate. Many thanks Bradlee Pillay

Very satisfactory

Ocena na stronie TripAdvisor 5.0/5

walterjm2016 Family - 02/01/2020 Opinia zatwierdzona w TripAdvisor

Very helpful and obliging staff although we arrived very late... Everything else was up to the standard we expect of a Mercure hotel.. We are sure that when the hotel parking is restored, this will become one of Oxfords most desirable destinations.

Dear walterjm2016 Thank you for your 5 star review on TripAdvisor. I will share your kind comments with our wonderful team. I am sure this will serve as motivation to continue to make our guests feel special. We look forward to your next visit with us. Many thanks Bradlee Pillay

Comfortable and friendly

Ocena na stronie TripAdvisor 5.0/5

alanmapstone Solo travel - 27/12/2019 Opinia zatwierdzona w TripAdvisor

Stayed for Xmas. Comfortable and relaxed atmosphere. Restaurant meals ok but nothing special. Breakfasts very good. Management were kind enough to give me a more easily accessable room when they realised I have mobility problems. It was a nice room.

Dear alanmapstone, Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving such positive feedback and am glad that you enjoyed Christmas with us. I have passed your comments on to our Restaurant Manager to review the menu offering. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager

Wonderful stay

Ocena na stronie TripAdvisor 5.0/5

Quest574858 Family - 09/12/2019 Opinia zatwierdzona w TripAdvisor

My sister and I stayed at this fabulous hotel for a 2 night stay in Oxford. Not only is it in a fantastic location but the hotel is quiet, quaint and very nicely appointed. Everyone working there was so helpful from recommendations to calling taxi's and storing our luggage after checkout. The reception area is a great place to sit and have a drink. Breakfast at the adjacent restaurant was wonderful.

Dear Quest574858 Many thanks for your review following your stay with us at the Mercure Eastgate Hotel. It is always a pleasure receiving wonderful reviews from our guests and I will be passing your comments on to my team. i am glad to hear that the team have been helpful during your stay. We do hope to welcome you back to the Mercure Eastgate Hotel in the future. kind regards Bradlee Pillay

Carmen

Ocena na stronie TripAdvisor 5.0/5

idpearson0128 Couples - 25/11/2019 Opinia zatwierdzona w TripAdvisor

A very pleasant and quiet stay in a comfortable and relaxed environment.The in-house restaurant was convenient and sustaining,when required.We would choose this hotel again for our next trip to Oxford.

Dear idpearson0128 Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving wonderful reviews from our guests and I will be passing your comments on to my team. We are very proud of our Keepers Kitchen & Bar which opened earlier this year. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager

Excellent Value for a City Centre Hotel

Ocena na stronie TripAdvisor 5.0/5

John L Couples - 07/11/2019 Opinia zatwierdzona w TripAdvisor

This hotel is close to the centre of the city and within easy walking distance of all the many sights that Oxford has to offer. The rooms are comfortable, the restaurant serves good, well cooked food and the staff could not be more helpful.

Dear John L, Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure such wonderful feedback from our guests and I will be passing your comments on to my team. I am delighted that my team provided you with such excellent service. We do hope to welcome you back to the hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager

Great stay in very comfortable hotel.

Ocena na stronie TripAdvisor 5.0/5

lizgilbert0902 Family - 14/10/2019 Opinia zatwierdzona w TripAdvisor

Our stay was made even better by the attention of the staff - they couldn’t have been more helpful. The accomodation was excellent , really comfortable room with great decor and the breakfast in Keepers restaurant was wonderful. Excellent location in the centre of Oxford. Thank you.

Dear lizgilbert0902 Thank you for your great review of your stay with us at the Mercure Oxford Eastgate. It is always a pleasure to know that the team here are making every effort in making sure our valued guests have a great stay. I will share your feedback with the team. I am sure this will serve as encouragement for all. We look forward to your next stay with us. Kind Regards Bradlee Pillay

One night in Oxford on the grind

Ocena na stronie TripAdvisor 4.0/5

Climber51249298248 Business - 30/06/2019 Opinia zatwierdzona w TripAdvisor

This time around I did no enjoy the allocated room on the 3rd floor - # 301. Breakfast should have a few more options. Nice Lobby but missed the Lobby Bar. Nice Location in Central Oxford. This time the Rate was also steep for a classic room.

Dear Climber 51249298248, Thank you for your recent review regarding your stay at the Mercure Oxford Eastgate Hotel, last week and I am sorry that you did not enjoy your stay as much as in previous stays. Oxford is a busy and vibrant city and we are at present very lucky to have parking on site, it is an added bonus for the hotel.I am afraid the hotel is over 100 years old, listed and was originally 4 townhouses and now one building, which does restrict the size of some the bedrooms mainly down to age and the structure. We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout. June and July are the busiest times in Oxford, with examinations and graduations taking place and in very high demand which can affect demand and the price. Thank you again for sharing your experience, and we trust you had a safe journey home Kind regards Peter WattGeneral Manager

good choice

Ocena na stronie TripAdvisor 4.0/5

Alma S Couples - 12/05/2019 Opinia zatwierdzona w TripAdvisor

this hotel is a good choice and basis for a 24hrs stay in Oxford; good advice for visiting high-lights; helpfull and friendly personel in reception and bar; room and bathroom how they had to be in a hotel in this sector

Dear Alma S, Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure to receive such positive feedback and I will be passing your comments on to my team. We do hope to welcome you back to the hotel in the future. Kind Regards Malcolm Hood, Rooms Division Manager

Great city centre hotel

Ocena na stronie TripAdvisor 5.0/5

Mr C Family - 05/03/2019 Opinia zatwierdzona w TripAdvisor

Great hotel in the city centre near all the colleges and the the shops. Nice rooms quirky in style because the hotel is in an old building. Very clean, very good public areas, staff very friendly and efficient. Would recommend this hotel

Dear Mr C Thank you very much for your recent review, we very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. Oxford is a busy and vibrant city, with very few rooms in the city centre and we are the smallest and least expensive of the hotel located in the city centre. I was pleased to note that the team had looked after you, we have a certain buzz around the hotel just now with our new Keepers Kitchen and Bar - a bright, rustic and relaxing area to meet, eat and drink. Thank you again for sharing your experience and we look forward to welcoming you back in the future. Kind regards Peter Watt General Manager

Mercure Eastgate Oxford

Ocena na stronie TripAdvisor 5.0/5

862iainw Family - 27/02/2019 Opinia zatwierdzona w TripAdvisor

Very nicely presented hotel. Excellent location for the City Centre and Colleges. Room very clean and modern. Did have to ask for coffee pods for Nespresso though! - twice! No robes - which was a bit disappointing

Dear Iain Thank you very much for your kind review, really appreciated and a huge morale boost to the team. Oxford is a beautiful and historic city and we are ideally located in the centre, opposite the main examination hall and surrounded by the various colleges of the university. I do apologise for the lack of bathrobes and for having to continually request coffee pods for your nespresso coffee machine. We do have a great team in our housekeeping department, however a couple of them are new to the United Kingdom and their command of the English language is not always great however improving every day. In closing thank you for your review and we look forward to to welcoming you back in the future. With kind regards Peter Watt General Mnager

1 week stay for business and pleasure

Ocena na stronie TripAdvisor 4.0/5

Go576686 Business - 02/02/2019 Opinia zatwierdzona w TripAdvisor

Very confortable room with all the facilities I needed (kettle, tea, biscuits, ironing board). The staff were all very friendly. The only very slight criticism I have is that I could hear the ventilation system from my room even through the double glazed windows.

Dear Go 576686, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you would have noted we are in the process of renovating our restaurant, part of which does include an upgrade to our kitchen airflow system. This is due to happen within the next 10 days will assist in reducing the eternal noise to the system, I do apologise for any disturbance that you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Peter Watt General Manager

First Time in Oxford

Ocena na stronie TripAdvisor 4.0/5

Christina K Couples - 25/10/2018 Opinia zatwierdzona w TripAdvisor

Spent 3 nights at the hotel. The location is unbeatable. Right in the center of the university area within short walks to shopping, restaurants and major sites. Onsite parking in the rear is a plus, although the lot is small and accessible by a narrow driveway. Our first time visit was enhanced by our experience at the Eastgate and we would recommend it to other couples. We are over 60 yrs and did not have a problem getting up one flight to our room , but you should be aware the hotel has no lift. This could be a problem for some visitors. Room was small but sufficient and clean.

Dear Christina Thank you for your recent review, I was pleased to note that you had enjoyed your stay at the hotel and Oxford. Oxford is a beautiful and historic city, and we are luckily located in the centre surrounded by the various colleges of Oxford university and directly opposite the main Examination Hall. We do have onsite parking which is an added bonus. We look forward to welcoming you back in the future. With kind regards Peter Watt General Manager

Overnight in Oxford

Ocena na stronie TripAdvisor 3.0/5

ChristineH546 Couples - 23/10/2018 Opinia zatwierdzona w TripAdvisor

Great location for access to Oxford and useful to have a car park, though it’s quite pricey. The room was nice, reasonably spacious and comfortable but at night, it was quite noisy from the street. Breakfast was good.

Dear Christine Thank you for your recent review, I was pleased to note that you like the hotel and where we are located, in the city centre surrounded by all the various colleges of Oxford University. Oxford itself is a vibrant student city, similar to Cambridge and almost 24 hours a day like London, I am afraid being located in the middle of the city centre on the main high street we do occasional suffer from the students celebrating usually I must admit around Graduation / end of term how ever there are the odd exceptions. I do apologise and although we do have double glazing there are the few occasions that we do not expect any disturbance as just now, the beginning of a new year. On your next visit to Oxford, please do give us a call personally so may ensure you have a quieter at the rear of the hotel. Kind regards Peter Watt General Manager

Eastgate Oxford

Ocena na stronie TripAdvisor 5.0/5

wswain2018 Solo travel - 05/10/2018 Opinia zatwierdzona w TripAdvisor

This hotel is right in the centre of Oxford close to The High. As well as a convenient location it is a nice quiet hotel with good beds. Breakfast is cooked to order. One of the nicer Mercure's i've stayed in.

Dear wswain2018 Thank you very much for your kind review, I was pleased to note that you had enjoyed your stay. We are ideally located in the city centre and surrounding by the various colleges of Oxford University and direct opposite the main Examination Hall. We do hope that we will have the pleasure of welcoming you back in the future With kind regards Peter Watt General Manager

3 nights staying

Ocena na stronie TripAdvisor 4.0/5

fungfung2018 Family - 04/10/2018 Opinia zatwierdzona w TripAdvisor

This is the second time that we stay in this hotel. It has perfect location. The room was great. The staff are friendly. However our room iwas facing the main street, Friday and Saturday nights are quite noisy. I was also concerned about the hygiene condition: The first two bath towels provided by the hotel were dirty, one with blood stains and the other with big yellow patches of unknown dirts, which was really disgusting. We requested for another three towels and found that two of them were also dirty. We complaint to the front desk, but they just sent additional towels to us without apologizing nor did they promise to improve this situation in the future. I was wondering whether it's a norm in the hotels in UK because I found the similar situations in my hotel at London.

Dear Fungfung2018 Thank you for your recent review and I was pleased to note that you had enjoyed your stay in Oxford and that the team were very fiendly. I am very sorry for the poor quality and condition of the towwels, we do have a policy that should the towels that we receive back from the laundry company be in poor condition, they should be placed in a seperate bag which is marked as rejects, I do apologise. I have a meeting with the laundry company's area manager this Tuesday coming and will be discussing my concerns with them direct. I have also spoken to our head housekeeper who has recently employed a couple of new staff that she shows all her team what to check when making or servicing the bedrooms, especially the towels and that any rejects are recorded and placed in the sperate bags. In closing, I thank you for providing me with your constructive feedback and I trust you had a safe journey home Yours sincerely Peter Watt General Manager

Najnowsze opinie: 20

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