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Mercure Newbury West Grange Hotel 4 gwiazdki

Ocena klientów 4.5/5 Liczba opinii: 333

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Mercure Newbury West Grange Hotel
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+ 9 Usługi

O hotelu

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zewnętrzny plac zabaw dla dzieci
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Punkt ładowania samochodów elektrycznych Płatne usługi
  • Pranie chemiczne Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 2
  • Liczba barów: 2
  • Obsługa hotelowa
Rozrywka
  • Zewnętrzny plac zabaw dla dzieci
  • Golf Płatne usługi
Usługi biznesowe
  • Sale konferencyjne: 2
  • Business centre z obsługą
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Newbury West Grange Hotel

Coxs Lane
Bath Road
Midgham
RG75UP newbury, berkshire
wielka brytania

Tel: +441635273074

Faks: (+44)1635862351

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    HEATHROW W 64km / 40 mil

  • Samolotem

    LUTON W 93km / 58 mil

  • Samochodem

    M4 JUNCTION 12 W 13km / 8 mil

  • Pociągiem

    THATCHAM W 1km / 1 mil

Pozycja GPS:51.402065, -1.2162276

Nasze pokoje

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Standard room with 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard room with 2 single beds

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior room with 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Nasze restauracje i bary

THE OLIVE TREE RESTAURANT

Rodzaj serwowanej kuchni: Międzynarodowa

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

THE OLIVE TREE

Rodzaj serwowanej kuchni: Bistro

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

THE OLIVE TREE

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

THE OLIVE TREE BAR

The Olive Tree Bar serves a full range of drinks ranging from spirits to beers as well as snacks and light meals adding that extra bit of convenience

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 2

  • Maks. rozmiar: 65 m²

  • Maks. pojemność: 80 osoby

  • Maks. liczba uczestników bankietu: 5 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Newbury West Grange Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.5/5

Liczba opinii: 333

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 394

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Felt safe

Ocena na stronie TripAdvisor 4.0/5

Michele K 16/10/2020 Opinia zatwierdzona w TripAdvisor

On arrival in our room we were quick to realise that the sink didn't have a plug, leaving a gaping hole into which should something fall, would be lost. The manager did all that he could to find a replacement, unfortunately with little luck. He did say that he would would the right size the next day and all would be sorted. Bearing this in mind after a long journey and having unpacked we decided to remain in the room declining the opportunity to change rooms. The evening meal was served by the same person who greeted and welcomed us on arrival; he.had a good sense of humour and did all that he could to make us feel welcome, nothing was too much trouble for him. We enjoyed the various courses and the accompanying wine. Sleep did prove problematic, with the AC making a terrible rattling noise which continued for a long time even after it was switched off. The flush on the toilet didn't stop running automatically, so well after half an hour my husband managed to stop it. We realised that this would be a problem throughout our stay. Unfortunately, the lack of a plug continued to be a problem as the manager had not been to find a replacement the next day. It's these little things that have a negative effect on a stay. I cannot understand why no one had sorted out the room problems in the past. Not what I would have expected from a superior room. It is important to note that at all times staff at the hotel were polite and helpful.

Thank you for your recent review and we were pleased to learn you felt safe during your overnight stay. In connection with all the other comments I am delighted to confirm all have been addressed by our hotel engineer. We look forward to welcoming you back to the hotel next time your in the area Thank you once again and stay safe.

Stay

Ocena na stronie TripAdvisor 4.0/5

davidZ5318JR Business - 04/07/2020 Opinia zatwierdzona w TripAdvisor

Working in area so able to book a room, made clear due to COVID there was no breakfast or evening meal. First night was hot evening so windows opening in to courtyard (not a problem as bar was closed, when open is a problem as drinkers spill out into laid out seating till late) but windows opened over rattly refrigeration compressor.. too noisy to sleep so had to close windows, unfortunately window wouldn't close as workings hit frame... miserable night sleep. Second night 'realigned' mechanism and got it closed eventually, just in time for next room have a late arrival with banging door and a blinking baby wretching so another rough night, last night so knackered fell asleep :) on the good side as I left a night early they rebooked the booking for later in month, everything great thank you no complaints. Would stay again but remember to ask for outside looking room not over courtyard.

Dear Guest, Thank you for your review and pointing the out the inconveniences you experienced . We strive to be the best and are always looking to improve therefore we will look into all the points and will rectify them accordingly. We apologise for the inconvenience caused and look forward to hopefully welcoming you back soon. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Why do they never respect my elite member preferences?

Ocena na stronie TripAdvisor 3.0/5

699maurices Business - 01/03/2020 Opinia zatwierdzona w TripAdvisor

Perfectly nice hotel, just frustrating that whatever I have in my loyalty profile, or put on the booking as special requests, are just ignored - making the process a bit pointless. (This has happened before.) Nice breakfast, odd that they stock Marmite but hide it away and only bring it out if you ask for it.

Dear Guest, Thank you for your positive review and we are glad you enjoyed the hotel. We apologise for the inconvenience caused in terms of the member preferences and I will have my team look into this accordingly. It does occur sometimes whereby everything does not feed into our system but we shall check and rectify this for the future. We look forward to hopefully welcoming you back soon Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Hearing way too high!

Ocena na stronie TripAdvisor 2.0/5

RichardB8865 Business - 08/12/2019 Opinia zatwierdzona w TripAdvisor

The radiator in my room was on full. Even though it was cold outside it was way too hot in the room. The radiator valve did not work. I had to sleep with window open just so the room was a bearable temperature

Dear Guest, Thank you for your comments and we apologise for the inconvenience caused during your stay. We are currently in the process of changing all the radiator valves in the rooms which will eradicate the issue. We apologise once again and we hope you give us another opportunity to give you a much better experience. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

One night stay

Ocena na stronie TripAdvisor 3.0/5

sheilaoverton54 Friends getaway - 20/11/2019 Opinia zatwierdzona w TripAdvisor

Breakfast very good. Staff very friendly efficient and courteous. Room not good as air conditioning machine outside window made a noise all night, possibly better rooms than this one. Restaurant evening meal Average Bar service excellent

Dear Guest, Thank you for your comments and we apologise for the stay not matching to your expectations. We are currently looking into all the points mentioned in your review and will rectify them immediately. We apologise for the inconvenience caused and we hope you give us another opportunity to give you a much bette experience. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Beautiful Countryside location!

Ocena na stronie TripAdvisor 4.0/5

LeeNClarke Couples - 13/10/2019 Opinia zatwierdzona w TripAdvisor

The location is beautiful and what a English country side should be. The grounds and the hotel itself is very beautiful and the day we arrived there were 3 weddings. The location is only good if you have a car and the rooms are big and facilities etc very comfortable. The staff are friendly and breakfast is well attended and good spread of English Breakfast. There is nothing to complain about on this facility. The only complain I have is that through out Italy, Austria, Swiss and UK we stayed with Mercure and IBIS and each recognized the loyalty program customers. Each had a welcome letter and also a welcome drink. This was the only hotel that did not provide a welcome drink. In other Accor hotels, even the IBIS hotels made the effort of providing extra welcoming snacks on top of welcoming drinks and letter. This hotel does not recognize platinum members. The Accor Loyalty program is not really active world wide and inconsistent from country to country

Dear Guest, Thank you for your positive review and kind comments and we are glad you enjoyed your stay. We apologise for our error in terms of the loyalty scheme and are currently looking into the reason the system did not alert us of your platinum status, and this will be resolved in due course. We are glad you enjoyed your stay and look forward to welcoming you back soon. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Very good Hotel

Ocena na stronie TripAdvisor 5.0/5

DGR386 Couples - 06/10/2019 Opinia zatwierdzona w TripAdvisor

This is the second time my wife and I have stayed at this Hotel and on each occasion we were very pleased. The staff were all very pleasant and helpful, the food was very good and reasonably priced. The rooms were clean and comfortable and parking was very easy.

Dear Guest, Thank you for your positive review and kind comments and we are glad you enjoyed your stay. Furthermore, my staff will be glad to hear that they were able to make your stay more enjoyable. We look forward to welcoming you back soon and please do not hesitate to contact us should you have any further comments. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Worth it's four and a half stars

Ocena na stronie TripAdvisor 5.0/5

Jill4499 Couples - 30/07/2019 Opinia zatwierdzona w TripAdvisor

This hotel is worth everone one of it's four and a half stars....from the staff at reception through to the ladies that clean the rooms..... professional, friendly and courteous. Thank you.... Our room was very comfortable, clean and large for a hotel room. The bed was very comfortable and the pillows were great. Our lunch was delicious and so was breakfast....Highly recommnend this hotel.

Dear Guest, Thank you for your positive review and kind comments and we are glad you enjoyed your stay and that the facilities matched your expectations. Furthermore, my staff will be happy to hear that they were able to make your stay more enjoyable. We look forward to welcoming you back soon and please do not hesitate to contact us should you require anything further. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Fantastic Staff and nice building

Ocena na stronie TripAdvisor 5.0/5

paulwK2917AR Business - 22/07/2019 Opinia zatwierdzona w TripAdvisor

I stayed for one night at the new West Grange Mercure...and was very impressed! The car location is very convenient on the A4, the hotel easy to find (but back from the road) with easy car parking and clean and newly decorated rooms. The staff were amazing! Fast and convenient check-in, I got directions for a running route, and the bar and restaurant service was very efficient with what seemed to be quite a small number of friendly staff. Much recommended and I shall stay again!

Dear Paul, It was a pleasure having you in our hotel. We consider all our guests valuable and most especially your feedback to us only goes a long way to strengthen and improve on our services. We pride ourselves in the efficiency of our staff and all our newly refurbished structures having upgraded into a Mercure. On the whole, we thank you very much for choosing us over the lot and certainly we can not wait to welcome you back soon. Thank you and regards Richard - GM

Scenic Hotel..... some quirks

Ocena na stronie TripAdvisor 4.0/5

swl168 Couples - 21/07/2019 Opinia zatwierdzona w TripAdvisor

Stayed here one night on a stopover visit to nearby Highclere Castle. Located in a peaceful countryside setting with nice views. Free parking. It was very quiet when we visited, only a handful of guests. Reception and restaurant staff were friendly and helpful. Room was comfortable and clean but could hear our neighbouring guest talking loudly on his phone through the wall!. The bathroom had odd "big sized" chunky fittings including a deep high rimmed bath that might be a struggle to get in and out of for the less able. Breakfast was fine with a selection of cereals, fruit and hot food with an option of eggs cooked to order. Overall a relaxing and enjoyable stay.

Hello, It was a pleasure having you in our hotel. We consider all our guests valuable and most especially your feedback to us only goes a long way to strengthen and improve on our services. We pride ourselves in the efficiency of our staff and the responsiveness to our guests. Our aim is to ensure your next stay with us will definitely be an enhanced one. On the whole, we thank you very much for choosing us over the lot and certainly we can not wait to welcome you back soon. Thank you and regards Richard - GM

A Good base for visiting Family and Friends in West Berkshire

Ocena na stronie TripAdvisor 5.0/5

Sunshine68340750275 Family - 05/06/2019 Opinia zatwierdzona w TripAdvisor

Visit West Berkshire , Newbury regularly to be near to Family for visits, family events etc. In the past have used other Accor hotels in the area . Found this property recently through my Accor club account as it has recently joined the Accor group of hotels part of Mercure Brand. Was good value for money and had rooms available for a planned visit . After arriving and checking in found I needed to extend booking to an extra room and get extra pillows, bedding etc. for a family member who had been injured in an accident. All the staff involved at the Hotel were extremely helpful in getting us a suitable room , all the extra bedding and making flexible arrangements for breakfast for the accident victim. Thank you to you all for your care and attention and going the extra mile. Therefore , for this high level of customer service to a family in need of some help I would thoroughly recommend this Hotel .

Well located hotel

Ocena na stronie TripAdvisor 5.0/5

johnson3333 Couples - 28/03/2019 Opinia zatwierdzona w TripAdvisor

Hotel on the edge of Thatcham. Easy to get to, plenty of car parking onsite and with beautiful countryside behind for nice walks along footpaths. The staff are very helpful and welcoming. Rooms were a good size with nice bathrooms.

Dear Guest, Thank you for your positive review and kind comments and we are glad you enjoyed your stay. Moreover, my staff will be glad that they were able to make your stay comforting. We look forward to welcoming you back and please do not hesitate to contact us should you require anything further. Kind regards Richard Popplewell - General Manager Mercure Newbury West Grange Hotel

Enjoyable stay wish we could of stayed longer

Ocena na stronie TripAdvisor 4.0/5

Marbear27 Couples - 20/02/2019 Opinia zatwierdzona w TripAdvisor

Very nice hotel been renovated to a high standard modern and clean rooms good size telly the rooms are off a good size grounds very nice in good settings view from window looking out onto fields nice and quite would definitely go back

Dear Guest Thank you for your positive review and kind comments and we are glad you enjoyed your stay. We look forward to welcoming you back soon and please do not hesitate to contact us should you require anything further. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Najnowsze opinie: 20

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