Mercure Newbury West Grange Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 268

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Mercure Newbury West Grange Hotel - Image 1
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Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP Newbury, BERKSHIRE, United Kingdom

Opis

O hotelu

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Nasze pokoje

Lokalizacja hotelu

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

Pozycja GPS:51.402065, -1.2162276

Telefon
Faks +44 1635 862351

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 268

Ocena TripAdvisor  3.5/5  Liczba opinii: 464

Amazing - definitely recommend

Ocena na stronie TripAdvisor 5.0/5

Katie G Opinia zatwierdzona w TripAdvisor

The hotel is great for anyone travelling for business to Newbury. The room was extremely comfortable and all the staff were very helpful. Also the bathroom was big and very clean. I stayed from Sunday to Thursday and the few times I had dinner in the restaurant, the food was great, especially the indian dishes. Breakfast was good as well They also have a nice courtyard area where you can enjoy a drink during the recent warm summer evenings. I will be returning for work in the area in a couple of weeks time and will definitely book again.

Disappointing stay

Ocena na stronie TripAdvisor 3.0/5

Rae30 Opinia zatwierdzona w TripAdvisor

Just come home from a 2 night stay at this hotel. I have to say I'm disappointed. The hotel itself is clean and tidy and the staff are lovely and very helpful. However the bed had to be one of the most uncomfortable that I've ever slept in. As you turn over the mattress springs creaked and I could literally feel them. Also there is no aircon, just a stand up fan and the room was very hot even with the windows open. In the High temperatures it must be unbearable. Lastly the food situation is very strange. They only have breakfast as they have no restaurant. They're in the middle of nowhere so I had to order dominoes. Tbh not really what I'd expect from a hotel that was over £100 per night. I could've complained but as I was only there 2 nights it didn't seem worth it. Lovely staff though.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our hotel's cleanliness and the helpfulness of our staff; it is always our aim to provide a welcoming environment for our guests. However, I am truly sorry to hear that your experience was marred by discomfort during your stay. We take guest comfort very seriously, and I apologise that the bed did not meet your expectations due to its condition. We are in the process of making some maintenance upgrades accordingly. In terms of the air conditioning, it is clearly advertised when you book that only our superior rooms have air conditioning. We do our best in terms of providing a comfortable atmosphere for all guests in all our rooms and therefore do provide a fan where air conditioning is not an advertised amenity, as was provided to yourself. Regarding dining options, dinner is advertised in the hotel and served every night in the restaurant and as per company policy, every guest is asked if they would lie to book for dinner on check in. Furthermore, in terms of the location, unfortunately, we have no control over this aspect of the hotel. Nonetheless, your feedback is invaluable as it helps us improve our services and facilities for future guests. Thank you once again for sharing your thoughts with us. Warm regards, Mercure Newbury West Grange Hotel

Amazing service

Ocena na stronie TripAdvisor 5.0/5

Christopher b Opinia zatwierdzona w TripAdvisor

When we checked in, to when we checked out the staff could not be more friendly or helpful. Shivi the receptionist couldn't do enough to make our stay more enjoyable. The room was lovely and clean many thanks to Loretta the housekeeper. We will be back

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff, especially Shivi and Loretta, were able to make your stay enjoyable and comfortable. Your kind words will be shared with them as recognition of their outstanding service. We look forward to welcoming you back in the future and providing you with another wonderful stay. Kind Regards Mercure Newbury West Grange Hotel

Excellent stay

Ocena na stronie TripAdvisor 5.0/5

PaulineandJean Opinia zatwierdzona w TripAdvisor

We stayed 1 night at this hotel, July 5th, as part of a coach trip to Windsor and Highclere Castle. Upon our arrival we were greeted warmly by Laura. After completing our choice of menu from 3 starters, 3 mains and 3 desserts we went to our twin room, number 206. The room was spacious and clean, with nice furniture, exactly as portrayed in photos on-line. There were extra towels and pillows, tea and coffee making facilities, a fan, a hairdryer and a magnifying mirror in the bathroom. Our evening meal, at the request of the driver, was delayed by 30 minutes as we had arrived tardi at the hotel due to traffic en-route. Despite this our food was cooked to perfection, beautifully presented and served by well trained staff. The evening concluded with drinks at the bar. After a comfortable nights rest we had a buffet breakfast of continental and/or full English, of equally good quality. The lovely Laura was on duty as we left for Highclere on what was a rainy morning and came outside to wave us off. My friend and I were impressed with the hotel, it was a pity due to the rain we could not take advantage of the courtyard and gardens which must be very pleasant on a fine evening. We would certainly stay here again

Dear Valued Guest, Thank you for taking the time to share your experience following your recent stay with us on July 5th. We are delighted to hear that you had a satisfying visit as part of your coach trip to Windsor and Highclere Castle. It is wonderful to know that Laura provided you with a warm welcome upon your arrival, and we appreciate your kind words about her attentiveness throughout your stay. We take great pride in maintaining our rooms to high standards, so we are pleased that you found Room 206 spacious, clean, and well-equipped with all the necessary amenities. We understand that travel delays can be frustrating; however, we are glad that our team was able to accommodate you and ensure that your evening meal met expectations in both presentation and taste. Your positive feedback regarding our staff's training is greatly appreciated. It brings us joy to learn that you enjoyed the buffet breakfast offerings as well—both continental and full English options are designed with quality in mind for our guests' satisfaction. We also appreciate your understanding regarding the weather conditions during your visit; we hope you'll have an opportunity in the future to enjoy our courtyard and gardens on a sunny day. Thank you once again for sharing such thoughtful feedback. We look forward to welcoming you back for another enjoyable stay at our hotel! Warm regards, Mercure Newbury West Grange Hotel

Perfect Wedding Venue!

Ocena na stronie TripAdvisor 5.0/5

stevewW4392SN Rodziny - Opinia zatwierdzona w TripAdvisor

Claire, Sujoy, Abhishek, Shivangi and the team made our dream wedding come true! The venue and location are perfect and nothing was too much trouble. We had numerous family members and friends staying at the hotel for the weekend and their feedback on the hotel and food (the Indian menu is spectacular) was all very positive.

Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Claire, Sujoy, Abhishek, Shivangi, and our entire team were able to make your dream wedding a reality. It is always our goal to provide exceptional service and create memorable moments for our guests. We are delighted that you found our venue and location perfect for your celebration. Your kind words about our hotel and especially the Indian menu mean a great deal to us; we take pride in offering a diverse culinary experience that delights all palates. We appreciate their positive feedback as it motivates us to continue delivering outstanding service. Thank you once again for choosing us for such an important occasion in your life. We wish you all the best in this new chapter! Warm regards, Mercure Newbury West Grange Hotel

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 78 Liczba opinii 9.7/10 Lokalizacja
  • 327 Liczba opinii 6.2/10 Pokój
  • 300 Liczba opinii 7.4/10 Obsługa
  • 8 Liczba opinii 7.5/10 Internet
  • 164 Liczba opinii 5/10 Komfort
  • 142 Liczba opinii 6.2/10 Śniadanie
  • 133 Liczba opinii 7.4/10 Czystość
  • 47 Liczba opinii 5.7/10 Dobra oferta cenowa

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