Mercure Oxford Eastgate Hotel

ملاحظة أراء العملاء (رأي ALL) 4.1/5 564 أراء

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.752201, -1.249124

الهاتف
فاكس +44 1865 794163

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • مطعم
  • وافاي
  • وجبة الفطور
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

EASTGATE BRASSERIE

الصورة غير التعاقدية

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  564 أراء

تقييم TripAdvisor  3.8/5  1,947 أراء

Top quality!

ملاحظة Tripadvisor 5.0/5

Maddie S تقييم TripAdvisor المعتمد

Went here as part of an Intrepid trip and was delighted at how high quality everything here is. The rooms were beautiful and the bathroom very spacious. The beds were super comfy and the sheets very soft. I felt vere safe here as a solo female traveller and its in a brilliant spot in town, just 10mins walk to most big attractions.

Very disappointing

ملاحظة Tripadvisor 2.0/5

Jane M تقييم TripAdvisor المعتمد

Staff ok. Room ok but not outstanding. No bath, which was a big minus for me. They allowed us to check in early and leave bags there while we toured. So that was good. Air conditioning didn’t work in either of our rooms. Thick duvet too warm. No spare blankets. I found the breakfast experience a 2 star event. The scrambled egg looked so weird I thought it was something else. Not yellow but grey? I thought it might be some sort of potato. The only available coffee at 7.45am was sachets and ‘hot water’ from a container. The water was tepid. Terrible. I don’t think I have had worse coffee in a hotel breakfast ever. We asked for real coffee and they did make some. But really?! Paying big rates for that? Some grotty areas eg downstairs loos. Good foyer area, great location. But very expensive and pretty disappointing.

Dear Jane,Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am delighted to hear that the team managed to assist with and early check-in on your arrival, and please do request a room with a Bath should you return. We offer a selection of rooms with Bath and showers, and try to meet all guests’ requests for them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Fine but not great

ملاحظة Tripadvisor 3.0/5

rgos المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Mostly fine hotel but felt overpriced for what it is. The rooms are clean but a little worn, the lobby is nice but other common areas dated. The WiFi was very slow and erratic, making it hard to work in the room. Notably, there was no elevator in my wing- I was on 3rd floor and had to lug my baggage up and down, and no staff offered to assist. It was fine for me, but would be concerned for elderly or or guests with movement limitations. They should disclose this at booking. I did appreciate being allowed to check in a little early (1pm), front desk staff were polite, and lobby smelled nice.

Dear Rgos, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and we appreciate your honest feedback and will investigate your concerns raised with regards to WIFI speed and please do reach out should you return and request a room with elevator access. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Wouldn’t recommend

ملاحظة Tripadvisor 1.0/5

Maisie B Couples - تقييم TripAdvisor المعتمد

Extremely Unhelpful staff, overall unpleasant experience. Wouldn’t even feed the breakfast to my dog. Hotel was nicely presented and in a brilliant spot in town but that was the only good thing it had going for it. Will not be returning here.

Dear Maisie, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us was not up to the standard we strive to maintain. We take your comments seriously, and I can assure you that your concerns about the staff and breakfast have been noted. We aim to provide excellent service, and it’s clear we did not meet your expectations during your stay, for which we sincerely apologize. We are glad to hear that you found the hotel’s presentation and location appealing, and we’ll continue to work on improving all aspects of guest experience. Your feedback will be shared with the team to identity any possible shortcomings. Thank you again for your feedback. Warmest regards Andrew Merrill - General Manager

Worn down room, but otherwise very nice.

ملاحظة Tripadvisor 4.0/5

Mathias H المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Clean room, but a bit worn down with drafty windows, loose handles, and towel hooks. Friendly and polite staff and good breakfast with lots of options. Halls and stairways also a bit worn down and very creaky stairs but everything was very clean.

Dear Mathais, Thank you for your honest review and highlighting some issues in the room. We take our guests feedback seriously and will investigate our short comings with the maintenance team. We apologise that we did not meet you expectations on all points, of your stay and appreciate the recognition of the areas where we excelled. Warmest regards

بالاشتراك مع TripAdvisor

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