Mercure Oxford Eastgate Hotel

ملاحظة أراء العملاء (رأي ALL) 4.0/5 559 أراء

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.752201, -1.249124

الهاتف
فاكس +44 1865 794163

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • مطعم
  • وافاي
  • وجبة الفطور
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

EASTGATE BRASSERIE

الصورة غير التعاقدية

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  559 أراء

تقييم TripAdvisor  3.8/5  1,986 أراء

Experience at Mercure Oxford Eastgate Hotel

ملاحظة Tripadvisor 4.0/5

Explorer15584987874 تقييم TripAdvisor المعتمد

We were very happy with our stay. The location is perfect it is a short walk away from most attractions and places to eat. The rooms and the hotel overall were very clean and spacious and we had a great view. We were provided with many amenities with our room like a mini fridge with free drinks, an espresso machine and free toiletries. The staff were amazing! They were friendly, helpful and professional. We were a bit disappointed that we could not get our fan in our room to work or the heating but overall the hotel is great value for money. We would 100% stay again.

Dear Explorer, Thank you so much for taking the time to share your experience — we’re thrilled to hear you had such a positive stay! We’re delighted that you enjoyed our central location, the cleanliness and spaciousness of the hotel, the amenities in your room, and especially the service from our team. Your kind words about our staff truly mean a lot to us. Thank you again for highlighting the value of your stay. We’d be absolutely delighted to welcome you back again in the future

good stay

ملاحظة Tripadvisor 5.0/5

Tonmoy B العائلات - تقييم TripAdvisor المعتمد

good stay, friendly staff, nice location- everything was jice and clean, room was big enough with all facilities. recommended

Dear Tonmoy B, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, found our staff friendly, and appreciated the cleanliness and size of your room. Your recommendation is greatly valued, and we look forward to welcoming you back in the future. Andrew Merrill General Manager

A lovely stay

ملاحظة Tripadvisor 5.0/5

joe121088 العائلات - تقييم TripAdvisor المعتمد

Lovely quote room and comfortable bed. Friendly staff and a decent breakfast with a nice selection. Location was excellent.

Dear Joe121088, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the room, found the bed comfortable, and appreciated our friendly staff and breakfast selection. Your feedback about our excellent location is also greatly valued. Andrew M General Manager

Wonderful stay in Oxford.

ملاحظة Tripadvisor 5.0/5

Judith B Couples - تقييم TripAdvisor المعتمد

Lovely hotel. Good position for exploring Oxford. All staff very friendly and helpful. Room very clean and food excellent.

Dear Judith B, Thank you for your kind words regarding your recent stay at Mercure Oxford Eastgate Hotel. It is a pleasure to hear that you enjoyed our location, found our staff friendly and helpful, and appreciated the cleanliness of your room and the quality of the food. Andrew M General Manager

Poor experience

ملاحظة Tripadvisor 2.0/5

woosiep تقييم TripAdvisor المعتمد

Awful check in experience - think they had already allocated my room to someone else - despite the fact I had helped them by checking in online. Made to sit and wait whilst it was all sorted out and no apology. Room (Privilege ) was baking hot due to a radiator on full that couldn’t be turned down or off. Windows wouldn’t open. The room had a fan in which we needed to use to get any sleep - this was in December and it was near freezing outside yet there we were with a radiator pumping out heat and the madness of us having to use a fan- Have Accor it heard of thermostats? It’s plastered everywhere about Accors Green credentials but this was a massive waste of energy. Checkout was just as messy- lad on reception doing his best but clearly not trained enough to be left on his own and not his fault.

Dear woosiep, Thank you for sharing your feedback regarding your recent stay at the Mercure Oxford Eastgate Hotel. I sincerely apologize for the inconveniences you experienced during your check-in and check-out processes. It is concerning to hear that there was an issue with your room allocation, and I regret that you were not given a prompt apology during this time. Regarding the temperature in your room, I understand how uncomfortable it must have been. Our team strives to ensure a pleasant environment for all guests, and I appreciate your comments on the heating situation. Your concerns about energy efficiency are noted, as we continually aim to balance comfort and sustainability in our operations. I will address your observations with our team to reinforce training and improve our service quality. Thank you once again for your insights, as they are invaluable in helping us enhance our guest experience. Sincerely, Andrew M General Manager

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