Mercure Camboriu Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,569 reviews

Mercure Camboriu Hotel - Image 1
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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Our accommodation(s)

Hotel location

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brazil

GPS:-26.98726, -48.63257

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,569 reviews

TripAdvisor Rating  4.0/5  2,506 reviews

Bad

Customer review rating 0.5/5

Alexandre M. Business - Confirmed reviews ALL

Dirty bad smell poor breakfast terrible hotel

Olá Sr. Alexandre Pedimos desculpas pela experiência insatisfatória que você teve durante a sua estadia. Seu feedback é valioso e levamos isso a sério. Vamos resolver os problemas que você mencionou prontamente para garantir uma melhor experiência para nossos hóspedes no futuro. Atenciosamente Anatália Bernardi Gerente Geral Mercure Camboriú Internacional

The hotel facilities and amenities do not meet the standards expected of a four-star rating.

Customer review rating 1.5/5

Marcelo G. D. Business - Confirmed reviews ALL

The hotel is situated in a prime location in Balneário Camboriú. However, the room is small and the decor is outdated. The main restaurant is a franchise of Paris 6, serving expensive hastily-warmed frozen food. The decor in the breakfast restaurant is also outdated and in need of renovation. The outdoor pool area is poorly maintained, and the indoor pool was closed for maintenance without any notification on the hotel's website. Additionally, the gym is too small. Overall, the facilities and amenities fall short of the expectations for a four-star rating and are more in line with those of a three-star establishment.

brilliant location, hotel is solid

Customer review rating 4.0/5

Ms_b Business - Confirmed reviews ALL

Had a very nice weekend, check in was quick enough even late at night. Rooms are ok if a bit dated, seaview rooms in my opinion overpriced. Breakfast is okay, lots of families, quite noisy but fine. Elevators are an issue as there are too many guests for just two operating lifts in the main lobby servicing all floors. So you may have to wait a fair bit. Staff is approachable and friendly, english language skills always at hand if not by everyone.

Thank you for sharing your feedback with us! We're delighted to hear that you had a nice weekend and found our location to be brilliant. We appreciate your comments regarding the check-in process and the approachability of our staff. We take note of your observations about the rooms, breakfast, and elevator situation. Your feedback is valuable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing our hotel Anatália Bernardi Gerente Geral Mercure Camboriú Internacional

Hotel was adequate but service and responsiveness needs improvement.

TripAdvisor rating 2.0/5

Cheryl K TripAdvisor review

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Clean

Customer review rating 1.5/5

Cheryl Families - Confirmed reviews ALL

The best thing I can say about the hotel is that it was clean. Service was not what one would expect of a hotel at that price. Additionally, the rooms did not have certain basic amenities, such as tissues and wash cloths. I am still awaiting a refund that the hotel I owes me.

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Other web-users rate our hotel

  • 729 reviews 9.4/10 Location
  • 939 reviews 6/10 Room
  • 1,068 reviews 7.6/10 Service
  • 55 reviews 2.6/10 WiFi
  • 648 reviews 8.2/10 Breakfast
  • 437 reviews 4.4/10 Comfort
  • 426 reviews 6.2/10 Cleanliness
  • 185 reviews 3.1/10 Value

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