Nota clientes Avis 4.0/5 5.413 comentários
Hotel aprovado por ALLSAFE
WIFI grátis em todo o hotel
Visite instal. lazer, incl. piscina coberta de 10 m, sauna, banho turco, sala de gelo e spa
Estac. grat. c/lugares p/ pessoas com mob. reduz., fácil acesso ao centro de Shrewsbury
Os 87 quartos têm uma pers. indiv., os quartos Privilege têm vista para o lago ornam.
O nosso restaurante Oak inclui características originais e inclui pratos sazonais deliciosos
Check-in desde as 15h00
Check-out até às 12h00
Serviços a pagar
SY4 3AG shrewsbury
E-mail de contacto :H6629@accor.com
Check-in desde as 15h00
Check-out até às 12h00
87 quartos incluindo Superior com camas individuais, duplos e quartos Privilege com vista para o lago ornamental e áreas paisagísticas. Os quartos estão distribuídos pelo Main House 29, School Masters House 10, Stable Wing 16. Todos os quartos são não fumadores e têm acesso WiFi, serviço de quartos de 24 h, estacionamento grátis, secador de cabelo, ferro/tábua de engomar, novas TVs de ecrã plano com canais internacionais, cosméticos e utens. para fazer chá/café.
Quarto Superior duplo
Quarto com 2 camas individuais
Quarto Privilege Duplo
Sujeito a disponibilidade
Número de salas de reunião: 7
Tamanho máximo: 306 m²
Capacidade máxima: 300 pessoas
Capacidade máxima para banquetes: 200 pessoas
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
LoveTravel596220 28/08/2021 Avaliação com certificação TripAdvisor
From check-in to departure one disappointment after another. On arrival check in staff were overwhelmed with arriving guests and irate customers. Not enough staff to cope with. The cleanliness of the room especially the wash room was questionable. We boiled the kettle numerous times to disinfect the wash room surfaces. The breakfast choices were inadequate and poorly presented. All in all an experience not to be repeated. BTW if the management wishes to see how a proper hotel with facilities are run, then all you have to do is to check out Hawkstone Hall & Gardens, Shrewsbury.
Not a 4 star experience.
Joel S 25/08/2021 Avaliação com certificação TripAdvisor
Such a disappointment. Arrived after 2pm key pickup time as arranged (arrived 2.40pm) and had to wait nearly 2 hours for our room; no apology...always told it will just be 15-20 minutes each time we enquired, no offer of complementary drink.. Hotel room shabby, with dirty carpet that was lifting in areas and sheet on bed that was a foot too short, couldn't walk around bedroom without getting black soles of our feet. Despite being well after lifting of lockdown there was no routine room cleaning during a stay, only on request; even when requested, not all usual refresh was done. Asked for maid service and asked that short bedsheet be changed rather than just bed being made....but change of sheet was all that was done.... no cleaning, no replenishment of tea, coffee, toiletries etc. Big play made of Privelege rooms having Nespresso coffee makers, which it did... but only 4 pods to last 2 people 4 days: not replenished when requested. One Reception staff member underwhelming and seemed disinterested. Low sloping ceiling corner down one side of bed with ceiling height at 5 foot directly at side of bed. Bar staff great and attentive, despite them being under-resourced.
Mother and Daughter birthday spa break
Adventure29231947776 20/08/2021 Avaliação com certificação TripAdvisor
I was disappointed that I had booked a junior suite and the welcome package was not in the room upon arrival. The fact that I had booked in advance and they did not contact me to say they had supply issues was very disappointing. When I went to reception they did offer a substitute but I did feel that if I had not questioned this it would not have been addressed. It also meant that by this point the birthday surprise for my daughter had passed. I also feel that what they are advertising on the website for a junior suite is not being delivered.
jenian90 18/08/2021 Avaliação com certificação TripAdvisor
Lovely hotel and room, our room was a long way from the car park and reception. Because of the distance, I would have expected some help with our luggage. The grounds were delightful but the paving was loose and dangerous in parts, lots of wobbly flag stones and unevenness, trip hazards.i suggest some money is spent on externals.we had dinner at the hotel which was excellent, breakfast was a little disappointing especially if you only wanted a continental style breakfast. Toast was ether brown or white, no croissants or pastries.
firstfornature 30/07/2021 Avaliação com certificação TripAdvisor
We booked the hotel as it was our 40th wedding anniversary, and selected a quiet place out of the town centre. Unfortunately on the Saturday night there was a party going on in the functions room, which was one room and a corridor away from us. The music was very loud and there was a lot of door banging, children screaming and running down the corridor. I reported this to reception and the duty manager although he apologised he did not seem sympathetic. I did ask why the party people could not have been put in the rooms next to the function room, but did not get a proper response. He said the music had been turned down and would be finished in 10 minutes ie 11.45pm whereas it was midnight before it stopped. As I left reception the duty manager said " have a good evening " - it was a bit late for that. At the breakfast next morning there were numerous comments made by other guests about the music and screaming children. Generally we were disappointed with the hotel, from mould on the bathroom ceiling, stained sheets, stewed cups of tea at breakfast, even the paving slabs outside were loose and dangerous with one waitress tripping and spilling her tray of drinks and food. What should have been a lovely weekend away became a very disappointing hotel stay
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