Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 estrelas
Nota clientes Avis (Classificação ALL) 3.8/5 1.152 comentários
Hotel aprovado por ALLSAFE
WIFI grátis em todo o hotel
Visite instal. lazer, incl. piscina coberta de 10 m, sauna, banho turco, sala de gelo e spa
Estac. grat. c/lugares p/ pessoas com mob. reduz., fácil acesso ao centro de Shrewsbury
Os 87 quartos têm uma pers. indiv., os quartos Privilege têm vista para o lago ornam.
O nosso restaurante Oak inclui características originais e inclui pratos sazonais deliciosos
Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.
87 quartos incluindo Superior com camas individuais, duplos e quartos Privilege com vista para o lago ornamental e áreas paisagísticas. Os quartos estão distribuídos pelo Main House 29, School Masters House 10, Stable Wing 16. Todos os quartos são não fumadores e têm acesso WiFi, serviço de quartos de 24 h, estacionamento grátis, secador de cabelo, ferro/tábua de engomar, novas TVs de ecrã plano com canais internacionais, cosméticos e utens. para fazer chá/café.
Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
Fax: +44 1939 291123
BIRMINGHAM A 93,5 km / 58,1 milhas
COVENTRY A 110,7 km / 68,79 milhas
LIVERPOOL A 115,7 km / 71,9 milhas
SHREWSBURY A 3,2 km / 1,99 milhas
Check-in desde as - Check-out até às
O restaurante Oak Room tem características originais, um ambiente descontraído e um banquete de pratos sazonais sedutores. Acompanhe a refeição c/ um dos nossos vinhos Les Grand Vins, especialmente seleccionados pelo nosso painel de especialistas.
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Mercure Shrewsbury Albrighton Hall
Nota Tripadvisor 4.0/5
alanw0rsdale Avaliação com certificação TripAdvisor
Overall we enjoyed our stay. The hotel was a bit "tired" in places , the menu & wine list was limited , but what we had was fine. The breakfast room was overwhelmed at 9am on our final day, partly because a coach party had arrived the night before. The service throughout the hotel was excellent with everyone being very polite & helpful.
Does not live up to its 4 star rating
Nota Tripadvisor 2.0/5
Disappointedguest20 Avaliação com certificação TripAdvisor
Similar to other disappointed guests, in the two Privilege rooms we have booked, there were cobwebs on the windows, dust on table and coffee machine, expanded wood due to water exposure on the bath, stained curtain, radiator that would not switch off and lumpy paint on walls. Restaurant was closed on New Year’s Day and we had our meal in the bar which took forever. The bar was not cleaned properly either as there were cobwebs in a few places. Very disappointed as we were looking forward to a nice 4 star hotel, nice food and room.
Dear Guest, Thank you for your review, i am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your comments directly to the housekeeping and maintenance team to ensure we are keeping to the high standards we set. We hope you will choose us again in the future to regain faith in the Albrighton Hall Hotel Gemma Everton Front Office Manager
Nota Tripadvisor 1.0/5
David S Avaliação com certificação TripAdvisor
Upon arrival, the sofa bed sheets were marked, the main bed sheets were marked, and the towel in the bath room had makeup stains. On the first night the family party that was supposed to finish at 8pm went on, and resulted in door knocking and slamming until 1am. On the second morning the hotel rooms had no hot water. I commend the staff especially the receptionist who did everything she could although appeared to be the only one on deck.
Dear David s, Thank you for your review, Thank you for taking the time to tell us about your experience at the Albrighton Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your comments directly to the housekeeping team regarding your linen, if brought to the attention of the reception team on duty this is something we could of rectified straight away. Gemma Everton Front Office Manager
Nota Tripadvisor 1.0/5
LoveTravel596220 Avaliação com certificação TripAdvisor
From check-in to departure one disappointment after another. On arrival check in staff were overwhelmed with arriving guests and irate customers. Not enough staff to cope with. The cleanliness of the room especially the wash room was questionable. We boiled the kettle numerous times to disinfect the wash room surfaces. The breakfast choices were inadequate and poorly presented. All in all an experience not to be repeated. BTW if the management wishes to see how a proper hotel with facilities are run, then all you have to do is to check out Hawkstone Hall & Gardens, Shrewsbury.
Dear LoveTravel596220, Thank you for your review from your recent stay with us at Albrighton Hall and Spa I am sorry to hear you did not have an enjoyable experience with us, please be assured I have passed these comments onto the relevant departments to investigate and pre-empt any issues like this going forward. It is fair to say the pandemic has had a huge effect on our recruitment and training process, but I can assure you we are working hard to improve all these standards and provide guests with a great service. Once again, thank you for your feedback
Not a 4 star experience.
Nota Tripadvisor 2.0/5
Joel S Avaliação com certificação TripAdvisor
Such a disappointment. Arrived after 2pm key pickup time as arranged (arrived 2.40pm) and had to wait nearly 2 hours for our room; no apology...always told it will just be 15-20 minutes each time we enquired, no offer of complementary drink.. Hotel room shabby, with dirty carpet that was lifting in areas and sheet on bed that was a foot too short, couldn't walk around bedroom without getting black soles of our feet. Despite being well after lifting of lockdown there was no routine room cleaning during a stay, only on request; even when requested, not all usual refresh was done. Asked for maid service and asked that short bedsheet be changed rather than just bed being made....but change of sheet was all that was done.... no cleaning, no replenishment of tea, coffee, toiletries etc. Big play made of Privelege rooms having Nespresso coffee makers, which it did... but only 4 pods to last 2 people 4 days: not replenished when requested. One Reception staff member underwhelming and seemed disinterested. Low sloping ceiling corner down one side of bed with ceiling height at 5 foot directly at side of bed. Bar staff great and attentive, despite them being under-resourced.
Dear Joel S, Thank you for your review from your recent stay with us at Albrighton Hall and Spa I am sorry to hear you did not have an enjoyable experience with us, please be assured I have passed these comments onto the relevant departments to investigate and pre-empt any issues like this going forward. It is fair to say the pandemic has had a huge effect on our recruitment and training process, but I can assure you we are working hard to improve all these standards and provide guests with a great service. Once again, thank you for your feedback
Os 20 comentários mais recentes
Em parceria com TripAdvisor