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Mercure Chester Abbots Well Hotel 4 estrelas

Nota clientes Avis 3.9/5 5.685 comentários

Hotel aprovado por ALLSAFE

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Como funciona?
+ 21 Serviços

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Serviços no hotel e nas proximidades

Check-in desde as 15h00

Check-out até às 11h00

Serviços a pagar

Serviços e informações práticas
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% para não-fumantes
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Lavagem a seco/serv. passadeira
Lazer e atividades
  • Piscina
  • Sala de ginástica
  • Sauna
Catering
  • Pequeno-almoço Serviços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 8 Sala(s) de reunião
  • Servicio disponible fotocopia/impresión

Localização do hotel

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+)01612342819

Check-in desde as 15h00

Check-out até às 11h00

  • CHESTER :  CHESTER

  • De avião

    LIVERPOOL J LENNON A 40,23 km / 25 milhas

  • De comboio

    CHESTER A 3,38 km / 2,1 milhas

GPS:53.185516, -2.848045

As nossas opções de alojamento

Todos os quartos dispõem de TV LED HD e WIFI gratuito de alta velocidade. A maioria dos quartos têm uma vista para o pátio do hotel. Existem vários quartos comunicantes à escolha das famílias. Os quartos Privilege e Superior incluem máquina de café Nespresso, jornal, roupão e chinelos.

Os nossos restaurantes e bares

THE BRASSERIE

Tipo de cozinha: Internacional

O pessoal simpático do hotel assegura que os pratos do menu Brasserie sejam servidos tal como deseja. Peça o chá das 5 com scones e snacks irresistíveis do menu lounge ou usufrua do serviço de quartos 24h/dia.

THE BAR

O bar Club tem vários vinhos, cervejas, licores e refrigerantes servidos com simpatia pelo nosso pessoal experiente que irá assegurar que está tudo a seu gosto. Estão disponíveis refeições ligeiras no bar para que continue a relaxar.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 8

  • Tamanho máximo: 122

  • Capacidade máxima: 100 pessoas

  • Capacidade máxima para banquetes: 90 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Mercure Chester Abbots Well Hotel

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 3.9/5

5.685 comentários

Classificação do TripAdvisor 3.5/5

2.238 comentários

Unclean and not what you would expect from a Mercure hotel

Nota Tripadvisor 1.0/5

Alan B 23/09/2021 Avaliação com certificação TripAdvisor

I’m afraid this hotel is a deep disappointment and not what you’d expect from a Mercure. I could forgive the gaffer taped carpet in the corridors but to have an unclean room, especially in these pandemic ridden times, is unforgivable. There were drips of detritus (tea, coffee, alcohol, who knows?) over the walls, stained and filthy curtains, dust packed into the corners of all the carpet, stubble from the last person in the sink, hastily rinsed out mugs, stains all over the doors and walls - I could go on. The only thing thankfully clean were the sheets, however even these had been put straight on the mattress with no mattress protector. We arrived in the evening and it was too late to find somewhere else to stay, but if we had arrived earlier, then we would have left. Breakfast was paid for and included but we decided not to have it as if the rooms are that unclean then we did not feel we could risk the food. I was shocked that in this day and age a hotel could still be open and classed as a four star in this state.

Good afternoon, Alan my team and I are sorry your stay wasn't perfect. Alan I will follow up with my team regards these points Kind regards Mark

Oh Dear

Nota Tripadvisor 2.0/5

G329SGsmn 23/09/2021 Avaliação com certificação TripAdvisor

Without a doubt the worst Mercure we've ever stayed at. Room wasn't ready when we tried to check in. We'd booked for Dinner B&B so were surprised when they told us the restaurant was closed. We and a few others in the same situation ended up at tables set out in the corridor between the bar and restaurant - not ideal. The service throughout the hotel was very patchy. The staff were mostly helpful but were apparently very understaffed. This was particularly clear in the restaurant which opened on our second night there. One or two of the staff were knowledgeable/experienced but most were very new recruits. On our final night, there was one waiter with some experience and two raw recruits. Service was very poor - principally because the junior waiter who was taking orders didn't seem to understand when various dishes were ordered from the menu. This was made worse by the more senior waiter being very forgetful and needed reminding about things several times. A suggestion that he write things down was laughed away. I ended up going to fetch our own menus for dessert because he'd forgotten about it. Other customers were sending meals back and at least one couple got completely the wrong bill. On checkout they tried to overcharge us by about £80, resolved quickly but annoying nonetheless. On the plus side, the location is OK and the spa area is good. Overall a disappointment. Would I stay there again? Definitely not.

Good afternoon G329SGsmn First of all thank you for taking the time and trouble to send us your feedback and secondly we are so sorry your stay wasn't perfect from arrival to departure I will follow up with my team and discuss all your points with the team Kind regards Mark

Abbots Well Chester

Nota Tripadvisor 1.0/5

jlc4001 20/09/2021 Avaliação com certificação TripAdvisor

Staff were lovely. Food was good. Standard room was dire! Ripped old curtains. Heavy old bed linen and pillows - although clean. Worn out old chair. Garden lovely but they are spending money on pods and not where it's needed. Left a day early. These rooms should be closed down. Only so much we can blame on Covid. People do still have standards.

Good afternoon, First of all thank you for your kind words regards the team and secondly we are so sorry your stay wasn't perfect from arrival to departure. Kind regards Mark

Pòor dining experience

Nota Tripadvisor 3.0/5

Wanderer148545 16/09/2021 Avaliação com certificação TripAdvisor

Hotel clean but the dining experience a disaster with meals only being offered to customers on dinner bead and breakfast packages.We were told that we could only have a burger or pizza in the bar..Will never stay there again

Good morning, Thank you for taking the time and trouble to put your feedback onto the TripAdvisor. My team and I are so sorry your stay with us wasn't perfect I will of course follow up with the team regards your feedback. Once again please accept my sincere apologies Kind regards Mark

Handy location for accessing North Wales area.

Nota Tripadvisor 3.0/5

garybO7434WE 14/09/2021 Avaliação com certificação TripAdvisor

Spacious room, with comfortable bed and friendly staff. Parking simple and sufficient. Surprising amount of road noise in the room, even with windows closed. Restaurant menu very limited and disappointing, so ate elsewhere.

Good morning, Gary first of all thank you for your feedback and secondly the team and I are sorry it wasn't a perfect stay however we really do hope to see you again in the future Kind regards Mark

Don’t stay here it’s terrible

Nota Tripadvisor 1.0/5

opkarsihra 07/09/2021 Avaliação com certificação TripAdvisor

Disgusting and very disappointing Better off staying in a travel lodge! The rooms and decor is so dated and the restaurant was not very appetising to be honest don’t waste your money staying here much better alternatives in the area. We ended up changing and staying at the Holiday Inn which was great!

Good morning, my team and I are so sorry your stay at the hotel wasn't great. Kind regards Mark

Old and tired

Nota Tripadvisor 1.0/5

Rodzzzz 06/09/2021 Avaliação com certificação TripAdvisor

Room not cleaned during stay dodgy shower broken window catch danger to children, breakfast almost school cafeteria style, toaster not working properly staff slow to clean and spray tables. Whole hotel looks tired and this is reflected in the attitude of some staff.

Good morning, Rodzzzz My team and I are so sorry you found the hotel old and tired. I will follow up with the team regarding your points raised once again we are sorry you didn't enjoy your stay with us. Kind regards Mark

Good value hotel

Nota Tripadvisor 4.0/5

jeanette m 30/08/2021 Avaliação com certificação TripAdvisor

Double compact. Bigger than expected room. Comfy bed and pillows. Lots of hot water available for baths. Rooms a little dated but clean and comfortable. Friendly staff. Good breakfast. Easy and cheap to get into Chester using the Park and Ride and avoid the traffic jams.

Good morning, Jeanette thank you for your review and we are glad you enjoyed your stay. Jeanette the team and I look forward to seeing you again soon Mark

Dated decor but great staff

Nota Tripadvisor 4.0/5

ksdillon 19/08/2021 Avaliação com certificação TripAdvisor

We arrived by bicycle in the rain and as our room wasn’t ready we were offered use of the leisure centre to shower and change which was appreciated. Natalya on the front desk was amazingly helpful and cheerful despite working on her own with a permanent queue. The room and decor of the hotel in general is dated and in need of refurbishment. The room wasn’t as clean as other hotels we e stayed in in the last week on our tour…dust behind the tv and the room smelled a bit musty. Breakfast was good and staff great.

Dear ksdillon, Thank you so much for your lovely review and your kind words regarding Natalia the team and I look forward to seeing again very soon Mark and the team

Abbots Well in Decline

Nota Tripadvisor 2.0/5

Stephen Y 07/08/2021 Avaliação com certificação TripAdvisor

I’ve visited this hotel several times over the years and this time found it tired, beyond acceptable and nowhere close to being a £120 per night establishment. The rooms are awful, ours stank. And I was a Platinum membership booking. No consideration of an upgrade with a booking made weeks in advance. The staff try hard but the proprietors need to take a hard look at this place, it’s pretty awful.

Good morning, Stephen thank you for your review my team and I are so sorry you didn't enjoy stay with us. Stephen I've sent you an email directly and I look forward to speaking to you soon Kind regards Mark

Mid week break

Nota Tripadvisor 4.0/5

jacksonphilip6 25/07/2021 Avaliação com certificação TripAdvisor

Nice hotel.Very helpful staff.Room clean and tidy.Good breakfast,well worth the money.Hotel just a little outside town.Park and ride nearby to get into town.Nice bar area to relax in the evening with reasonable prices.

Good morning, jacksonphillip6 Thank you for taking the time and trouble to put your review on to the tripadvisor website and we are so happy you enjoyed your stay with us and we really hope we will see you again when you are back in Chester Kind regards Mark and the team

Disappointed

Nota Tripadvisor 3.0/5

delboy264 21/07/2021 Avaliação com certificação TripAdvisor

I wasn't impressed with the standard of the suite we stayed in however I found the majority of the staff to be excellent. Wasn't supplied with complimentary slippers, robe or newspaper as stated. Found bathroom to be very disappointing and had several other small issues throughout our stay. The stay just didn't live up to my expectations and unfortunately it's unlikely that I would return.

Good morning, delboy264, first of all my team and I are so sorry your stay wasn't perfect from arrival to depart. secondly if you could please email me your contact number and when would be a good time to call you that would be amazing once again please accept my sincere apologies and i really hope we will see you again Mark and the team mark.starkey@mercurechester.co.uk

BIRTHDAY BREAK

Nota Tripadvisor 3.0/5

Michael J 19/03/2020 Avaliação com certificação TripAdvisor

Disappointing. We ordered daily papers for three days but none were delivered. Not corrected by reception. Room card keys did not work properly. we had 10 different cards over three days with much inconvenience going back and forth to reception every time we were locked out.

Dear Michael, thank you for taking the time to put your review on Tripadvisor website. My team are so sorry your stay wasn't perfect from arrival to departure. We really hope you will give us another try Kind regards Mark and the team

Overnight stay

Nota Tripadvisor 5.0/5

barryfrench281 05/02/2020 Avaliação com certificação TripAdvisor

Stop over for 1 night, room was very nice ,everything we needed.had meal in bar excellent . Staff very attentive . Room a little noisy as we were close to bar, but that was fine. would stay here again no problem.

Dear Barry,THANK YOU for such a lovely 5 star review it means a lot to us here at the hotel, when you are ready to come back please let me know. Kind regards Mark and the team

Lovely hotel in a good location

Nota Tripadvisor 4.0/5

SleepyMidlands 02/02/2020 Avaliação com certificação TripAdvisor

We have stayed in this hotel several times before and its one of our favourites. This time we paid £3 extra for a superior suite which gave us a separate little living room and some rather nice dressing gowns to wear. The hotel is in a nice quiet location at the edge of Chester with plenty of free parking. Its only 5 minutes walk to the 'park & ride' where there are regular busses to the centre of town for £2 each for a return journey. Rooms are nicely decorated and spotlessly clean. There is a nice bar and a restaurant downstairs which overlooks the gardens at the back. You can also have room service, we had some very nice pizza's delivered along with glasses of wine. Minor grumbles are a noticeable lack of plug sockets and a shower with a mind of its own (couldn't decide what temperature it wanted to be). Overall a lovely stay and we will certainly return

Dear guest, thank you for taking the time to put your review on Tripadvisor website, your feedback regarding the bar and the restaurant being nice and we can't wait to see you again in the future Kind regards Mark and the team

Overnight stay in Chester

Nota Tripadvisor 5.0/5

John S Couples - 25/12/2019 Avaliação com certificação TripAdvisor

This is an excellent hotel with swimming pool and leisure centre. Staff were very friendly and helpful, the room was spacious and comfortable and the restaurant/bar experiences were very good. Pet friendly too! Highly recommended.

Dear John, thank you so much for taking the time and trouble to put such an amazing review it means so much to us here at the hotel, your feedback really does make a difference to our hotel and team Kind regards Mark and the team

Work Christmas night out

Nota Tripadvisor 4.0/5

Sue H Friends getaway - 10/12/2019 Avaliação com certificação TripAdvisor

Great service. Food very good. Work Christmas night out. Great night. Would recommend. Rooms very clean. Staff friendly. Drinks rather pricey. Non alcohol Drinks package overpriced. Disco was very good .

Dear guest, thank you for taking the time to put your review on Tripadvisor website and thank you so much for your comment about the service and food Kind regards Mark and the team

Satisfied customer

Nota Tripadvisor 4.0/5

Wanderer68480129620 Couples - 07/12/2019 Avaliação com certificação TripAdvisor

Overall stay was satisfactory. Drinks reasonable priced for a hotel. Restaraunt reasonably good. Breakfast good and plenty of choice. Spa facilities excellent. This hotel is well situated for Chester and the park and ride is just round the corner, so no driving if you want a relaxing break.

Dear guest, thank you for taking the time to put your review on Tripadvisor website and thank you so much for your comment about breakfast, Kind regards Mark and the team

Stopover en route to N Wales

Nota Tripadvisor 5.0/5

PeterTCI Couples - 09/11/2019 Avaliação com certificação TripAdvisor

We arrived here following a very unsatisfactory stay for two nihts at the Mercure in Nottingham Sherwood Hotel, to find a very modern hotel with excellent bedroom and facilities, within a close distance of Chester centre. The staff were very welcoming and helpful having ensured we had a room with a hand shower as my partner having had an eye operation, required to keep her head and eye dry. The breakfast was substantial, but regret we did not partake of the evening meal as we had a large lunch in transit from Nottingham to Chester, but the menu looked a very appertising choice. All in all a very satisfactory move to the Chester Mercure, which made our final destination very easily reached near Ruthin.

Dear Peter, THANK YOU, THANK YOU the team and I are so happy you enjoyed your time with us and we can’t wait to see you again Kind regards Mark and the team

A bit disappointing

Nota Tripadvisor 2.0/5

calmted Couples - 14/09/2019 Avaliação com certificação TripAdvisor

Wanted restful easy break. Used to Ibis nd Novotel and loved their shower pods. As we are in our 70s and can no longer get n and out of bath we were really looking forward to this as Mercure is one step up price-wise from the other two in Accor Group. We gor ordinary bath with whower over it - no use to us. We'd lso noted on booking form we had mobility problems. We were not informed there were no lifts and we were on second floor. We had a four night stay and on the third and fourth nights we were locked out our room as the room lock itself was faulty. They reprogrammed it on third night but same fault occurred on fourth night. We were glad it was time to go home then. All the staff were very attentive and friendly and cannot be held at all responsible for the problems within the building itself. Sue and Richard were specially good.

Thank you so much for your time taken to review our hotel following your recent stay. My team and I are so sorry your stay wasn't perfect. However I would like to thank you for your feedback regarding Sue and Richard Kind regards Mark and the team

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