Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 577 comentários

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Extras do hotel

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
Reino Unido

GPS:50.720332, -3.528424

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

THE GATE HOUSE

Nosso chef, Damian Martin, lhe dá as boas-vindas em nosso Gate House Restaurant. Os hóspedes podem saborear a contemporânea cozinha britânica, incluindo carne de origem local e frutos do mar frescos.

Nossas acomodações

Os 156 quartos do hotel oferecem uma série de opções de acomodação, incluindo Classic, Privilege, Suíte, Conjugado e 7 quartos com acessibilidade. Todos os quartos são para não fumantes e possuem acesso ao WIFI, serviço de quarto e TV de tela plana. Cada quarto tem um padrão 4 estrelas, mas oferece vista particularmente inspiradora para a cidade, incluindo a catedral de Exeter, o histórico Southernhay e vislumbres da zona rural de Devon.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  577 comentários

Classificação no TripAdvisor  4.0/5  2.992 comentários

Housekeeping hit a new low.

Classificação TripAdvisor 4.0/5

Paul S Avaliação certificada TripAdvisor

The rating of 4 is for the whole experience at the hotel, this review is about the housekeeping. I have stayed at this hotel 2 nights a week for 5 months for business using corporate rates. I have at times complaining about the housekeeping or lack of it at times. The list of amenities includes a "Mini-bar" which is present in each room i have stayed in however, i have complained that housekeeping don't refill it so i have phoned front desk who have delivered refills as requested. Housekeeping hit a new low yesterday, i returned from work circa 17:40, after housekeepers had left, to find that my room had not been serviced, with the bed unmade, towels not refreshed, glasses not replaced or washed. I made a face-to-face complaint at the front desk who are very professional and accommodating, my room had been serviced when i returned from dinner circa 20:30. I hope housekeepers are trained further to mirror the professionalism of the rest of the staff.

Ashley

Classificação TripAdvisor 5.0/5

U8657QSashleyk Couples - Avaliação certificada TripAdvisor

Spent two nights, Friday and Saturday, at the Mercure hotel for the Exeter carnival and Christmas market. Had an absolutely fantastic time at the hotel, not only is it really well located for the city centre but the staff were so warm and welcoming, making our stay stress and trouble free, everything seemed so effortless. I would definitely recommend it and will be going back! Thanks for a wonderful weekend.

Thank you for taking the time to leave us a great review of your recent stay with us. I am happy to hear you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards Barnaby Kean General Manager

Leisurely trip for Christmas shopping

Classificação TripAdvisor 5.0/5

samdI5531AQ Avaliação certificada TripAdvisor

Another amazing stay at this hotel its looking so festive very friendly and warm and inviting. Breakfast was great the room was clean and had everything we needed the whole atmosphere of the hotel was great.

Thank you for leaving a great review of your recent stay with us. I am really pleased to hear you enjoyed your visit to Exeter and hope to welcome you back again in the future. Kind Regards Barnaby Kean General Manager

Great stay, thank you Suzy especially

Classificação TripAdvisor 5.0/5

SarahS10713 Família - Avaliação certificada TripAdvisor

Lovely stay, great location and amenities. Suzy in the restaurant, who was our waitress at dinner, couldn’t be more helpful and really made us feel at home. Very helpful staff on the front desk as well. Great room, with a wonderful shower. Booked the room for a Christmas shopping weekend with my mother and we both thoroughly enjoyed it.

Thank you for leaving us a great review of your recent stay with us. I am so pleased you enjoyed your stay and am especially grateful for your kind comments regarding Suzy & our team members. I hope to be able to welcome you back in the future. Kind Regards Barnaby Kean General Manager

Noisy and like a crèche

Classificação TripAdvisor 2.0/5

anita j Avaliação certificada TripAdvisor

Beautiful building but complete let down, definitely wouldn’t rebook Stayed a Saturday night. Children playing in the reception and corridors. Get back at 11pm from a meal and the reception was full of 13/15 yr olds left to own devices. Had a ground floor adjoining room and could hear the whole conversation of next door and every time they entered as were in and out early hours the door rattled. Mentioned at reception but only alternative was another adjoining room as the hotel is booked out Not the standard expected

Thank you for leaving us a review of your recent stay with us. I am sorry to hear you weren't fully satisfied during your stay and will pass on your important feedback to the teams. Kind Regards Barnaby Kean General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.016 comentários 9.1/10 Localização
  • 1.599 comentários 4.9/10 Quarto
  • 1.235 comentários 6.8/10 Serviço
  • 17 comentários 4.2/10 Wifi
  • 695 comentários 4.9/10 Conforto
  • 639 comentários 4.1/10 Limpeza
  • 520 comentários 6.3/10 Café da manhã
  • 464 comentários 5.9/10 Comodidades

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