Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,901 reviews

Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 250 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,901 reviews

TripAdvisor Rating  3.5/5  569 reviews

Amazing customer service from finley and jess

TripAdvisor rating 5.0/5

A3998GRjenniferh TripAdvisor review

Finley and jess did an amazing job, we were here for a wedding and they really went above and beyond, thank you both do much!

good stay

Customer review rating 3.5/5

F I. Business - Confirmed reviews ALL

usual well looked after

Disappointing, especially the restaurant and food

TripAdvisor rating 3.0/5

SJMholiday TripAdvisor review

Stayed Easter Friday. Pleasant check in staff. Room nice. Good shower, comfy bed. Pool area nice as are the steam rooms. The let downs. Female changing areas were disgusting. Dirty. Old Elastoplast on the floor. Old gel/shampoo bottles in the shower. Pairs upon pairs of discarded courtesy slippers lying around. No handkerchiefs in the boxes by the hairdryers. The whole area was grubby! Food. Bar snacks are ridiculously over priced. £2.50 for a bag of crisps!!! Restaurant. We're escorted to our table approx 7.30pm. Staff failed to mention the majority of the dishes on the menu had ran out!!! We picked steak pie and fish and chips.... Girl came to take order and then told us.... The following had ran out - steak pie, fish and chips, burger, sea bass (special) . Disgraceful to run out of so many options when you know how many guests you have dining. We ordered. My soup was cold. The main meals took an hour to arrive. The chicken was a child's portion size and not very nice. Slept well. Breakfast was another let down. Very poor continental. No vegi sausages, no mushrooms, no hash browns, no plum tomatoes! Because of the extremely poor dining experience, we won't return (have been a number of times previously) and do not recommend.

Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area. Kind Regards, Fergus McDonald | General Manager

Not bad

Customer review rating 3.5/5

Dh Families - Confirmed reviews ALL

Stay because of pool which now costs £10 a go! Breakfast fine, room comfy. Avoid the restaurant as previously service was polite but awful, food at best indifferent. Still reflected in recent reviews

Great Hotel but a Few Flaws

TripAdvisor rating 3.0/5

Helena987T Friends getaway - TripAdvisor review

Beautiful hotel. First red flag when we checked in… lovely girl but said the rules have changed re the spa/pool. She stamped out cards as a favour. Good job because the website clearly states that the spa/pool are included. Had a fab day, lovely swim, used the spa facilities. Sadly no robe as you have to pay for them Went to the bar and had a gorgeous meal. Such fabulous staff. Until it was 9.04pm. I asked for a slice of cake for my sister as it was her birthday. No. Too late by 4 minutes. Whilst I asked, Sara from the restaurant came to publicly berate another lady who was waiting on. She really laid into her. I felt to sorry for her. She recalled the meals of a family of four but had made an error on the till. Other than that, the room was fantastic and a decent rate. I did get cake for my sister though! Thanks to a sensible waitress in the restaurant.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald | General Manager

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Other web-users rate our hotel

  • 290 reviews 8.7/10 Location
  • 1,545 reviews 7/10 Room
  • 1,450 reviews 8/10 Service
  • 17 reviews 5/10 WiFi
  • 539 reviews 7.3/10 Wellness Area
  • 536 reviews 6.5/10 Cleanliness
  • 481 reviews 7.9/10 Breakfast

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