Name: Novotel Christchurch Cathedral Square
Address: CHRISTCHURCH, 8011, NEW ZEALAND
Telephone: (+64)3/3722111

Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,845 reviews

ALLSAFE approved hotel

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Description

Novotel Christchurch Cathedral Square

Hotel that makes every moment matter

We look forward to welcoming you to Novotel Christchurch Hotel. We hope we can make your stay as pleasant as possible.

Hotel Manager

Make yourself at home with Novotel Christchurch Hotel. Our contemporary hotel in a prime central Christchurch location offers access to the fully-equipped fitness centre and essential hotel amenities. Your bright, modern room gives you the space you need to work or relax - executive rooms have stunning views of the Southern Alps. With a stylish restaurant offering buffet breakfasts and à la carte meals, you can enjoy fresh local produce at Novotel.

Just 20-minutes from the airport and centrally located adjacent to the iconic inner-city square, Novotel Christchurch Cathedral Square is an ideal base for those visiting New Zealand's 'Garden City' for business or pleasure. Neighboured by the award winning designed Central Library you'll be within easy walking distance of recently built iconic city attractions. Stroll through modern laneways, shop in the new shopping precincts and visit the popular Riverside Market.

Novotel Christchurch's central location allows you to explore the best of Christchurch, known for its mix of old and new. Cutting edge architecture combined with a bustling hospitality scene and heritage buildings offers travellers a unique destination.

Hotel extras

ALLSAFE certification
24-hour reception
Modern, fully-equipped fitness centre
Central Christchurch CBD location
On-site parking (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

Telephone +64 3-372 2111

+64 3-372 2112

By plane
CHRISTCHURCH INTL At 11km / 7 miles

GPS:-43.530636, 172.637298

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

On site

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

THE SQUARE RESTAURANT

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Superior Room with 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 322 sq ft
Views: City View Note

*Subject to availability

Coffee/tea making facilities

Executive room with 2 double beds

Max. number of persons: 4
Area: From 30 m² / 322 sq ft
Views: City View Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities
Nespresso machine
Bathrobe

Our guest reviews

Great location

Stacey Business - 5/16/2022 Confirmed reviews ALL

was a lovely stay. prob the only thing was my room was quite cold and I couldnt turn the air conditioning up as warm as I would have liked.

Dear Stacey Ruth M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Business trip

mdoyer Business - 5/16/2022 TripAdvisor review

Have stayed several times previously and always found this accommodation perfectly satisfactory. On this occasion, I found that the room looked tired, and the air conditioning was so noisy that I had to turn it off. One particular staff member was very offhand and there were a number of disgruntled people in the lobby whose room keys did not work.

Good stay nice room

Tony K. Business - 5/15/2022 Confirmed reviews ALL

Good stay for business. Food good in restaurant but service not up to par. Charged extra on bill - lucky I checked. Comment from the cashier was I had a couple of extra glasses of wine who I wasn’t sure who they should be charged to so I charged your table!!!

Well located centrally, familiar - with high standard of service, comfortable accommodation.

Margit Couples - 5/13/2022 Confirmed reviews ALL

Our stay was very comfortable with everything being familiar including the high level of staff service.

Dear Margit B., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great Hotel

Richard K. Business - 5/13/2022 Confirmed reviews ALL

Exemplary

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Situated in centre of Christchurch with parking.

Anonymous Business - 5/13/2022 Confirmed reviews ALL

Good reception and great room.

Dear Quentin M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Fantastic location

Chris Couples - 5/11/2022 Confirmed reviews ALL

In the heart of the city, easy walking distance to retail, cafes, restaurants, and historical places of interest

Dear Christine F., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take great pride that our team made the deal for you. Assisting with small details is what makes the best moments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Some unhappy Staff doing room service

Kate S. Business - 5/9/2022 Confirmed reviews ALL

1. Room Service staff member very quickly commented he was very busy when I asked him how his evening was. I wondered if it was due to Covid but he said no, the boss gets to leave when he wants. But I guess he starts early in the morning. Perhaps something to share with Management as that is not a good look moaning about a personal issue with the manager. 2. The shower was tricky to get the right temperature.

Very handy

Neil C. Business - 5/8/2022 Confirmed reviews ALL

No problems

Dear Neil C., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Central Quiet Location

Anita K. Solo - 5/8/2022 Confirmed reviews ALL

Stayed before in 2021 so chose again as it is centrally located

Dear Anita K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always important to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is my hope that you will give us the opportunity to better redeem ourselves in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great location, excellent staff

Mike S. Couples - 5/6/2022 Confirmed reviews ALL

All good

Dear Michael S., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

C. Couples - 5/6/2022 Confirmed reviews ALL

Very poor. Currently staying at Ibis in Christchurch and their welcome and service is streets ahead of yours

Dear Warwick J, Thank you for taking the time to tell us about your experience at the Novotel Christchurch. We are sorry that your experience did not meet your expectations; please do accept our apologies. Negative feedback about our service is the most disappointing feedback of all to receive as a Front Office manager. We have fallen short of our own expectation and I am very sorry. Please rest assured your comments are being followed up internally We would also like to acknowledge the time taken in providing us with your critique. This enables us to address the issues you have encountered and retrain our teams,. We also understand the inconvenience this caused during your stay which again we are apologetic for. We appreciate you sharing your concerns, and I hope one day you give us a chance to earn back your trust. Warmest regards Sebastian Paletasala Front Office Manager

Well rested in Christchurch

Ravjad Couples - 5/6/2022 Confirmed reviews ALL

Thoroughly enjoyable stay at Novotel after almost a decade. Great location, fantastic staff and service and a comfortable and relaxing stay.

Dear Raveen J., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Central Location

Antonio Business - 5/4/2022 Confirmed reviews ALL

Really good experience from end to end.

Dear Antonio B., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great stay

Dean Couples - 5/4/2022 Confirmed reviews ALL

Great central location, easy walk to Sights, restaurants and Cafes. Very good staff, especially the bar and restaurant staff. Will be happy to stay here again

Dear Dean M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant manager

Wonderful Property

MacNZ2014 10/29/2021 TripAdvisor review

Stayed for 4 nights. This time with no vehicle. Thus hotel is so centrally located we didn’t need wheels. Everything so close including restaurants. Tram stops pretty much outside. The rooms was super clean and restaurant offered a good selection. Breakfast was superb.Thank you so much we will be back!

Hello MacNZ2014 Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you

The best location

10rustems 10/15/2021 TripAdvisor review

This hotel is close to everything in the city centre. Walking distance to shops, restaurants & bars. Especially to huge playground. It has a good restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello 10rustems I appreciate you sharing your thoughts about the Novotel Christchurch Cathedral Square. We like to this we have the best location in Christchurch, central to all of the great attractions in town. We can’t wait to welcome you back to our hotel.

great location

JanineRodge Business - 10/3/2021 TripAdvisor review

all staff we encountered in our 3 day stay were courteous, friendly & extremely professional making our trip most enjoyable. Despite covid restrictions in place & wearing masks all staff continued on in their roles in a cheery manner which is always a welcome sight

Hello Janine Thanks for the great review, what a shame we couldn't get the 5th star on this occasion. We will be aiming higher on your next visit! Safe travels and we hope to see you again soon

Comfortable Convenience

77tane 9/16/2021 TripAdvisor review

This hotel is so convenient to everything in the city centre. Walking distance to shops, theatre, restaurants & bars, the Avon. The hotel itself is very comfortable with an excellent restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello Tane Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us Safe travels and we hope to see you again soon

Very good location and services

mimasalesk 9/14/2021 TripAdvisor review

Thank you for the very good service and it was a walking distance to town.... We will surely stay here in our next vacation in Christchurch.... Will definitely recommend it to our family and friends...

Hello mimasalesk Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you We can’t wait to welcome you back to our hotel

Our most recent 20 reviews

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