Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,808 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,808 reviews

Customer review rating 3.5/5

Matthew D. P. Families - Confirmed reviews ALL

Our stay at the Novotel was great the room was spacious and Good with a Good gym facility! The breakfast was good with good quality food. Our stay got off to a rocky start with issues with parking and us as guests having no idea what to do more signage is needed and more information online, and we stayed in a 1 bedroom room we booked 3 people (2 Adults and 1 Child) there was no information where the child ( who is a teen) should sleep. We had to go to reception and they were great and organised a roller bed. I just wish there was more information about it. Overall our stay was Good! Thank you!

Dear Matthew, Thank you for taking the time to share such detailed feedback about your family stay with us. We're pleased to hear that you enjoyed our spacious room, gym facilities, breakfast, and our convenient location. It's especially wonderful to know that our reception team was able to assist you during your stay, and we'll be sure to pass along your kind words to them. We also sincerely appreciate your constructive feedback regarding the parking information and external signage. We understand how a smooth arrival sets the tone for a stay, and your comments will certainly be taken into consideration as we look for ways to improve the guest experience. We're sorry to hear about the housekeeping oversight with the sock left in your room. This is not the standard we strive for, and we have shared your feedback with our housekeeping team to help prevent this from happening again. Regarding the bedding arrangement, our King Bedroom is configured with one king bed, as outlined in the room description at the time of booking. For guests requiring separate beds, we offer room types with two double beds, and where available, we are also happy to arrange a rollaway bed if requested prior to arrival. We're glad our reception team was able to organise one for you promptly, and we appreciate your suggestion that we make this information clearer for guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an even smoother and more enjoyable stay in the future. Warm regards, Novotel Cathedral Square

Customer review rating 4.0/5

Amy C. Solo - Confirmed reviews ALL

My room was clean but didn’t realise it didn’t have walk in shower and had to step into bath. In my last morning the hot water was tepid and I didn’t last long in the shower because it was colder than normal. I did let reception know as I was leaving. The cleaning staff didn’t service my room when I got back after a long day out and I had requested it on my door handle. The cleaner was sorry but I did have to ask for clean towels and milk so this was disappointing. I was looking forward to it being fresh when I came back. The cleaner saw me leave the next day and said she’d make sure it was done which I thought was good service and it was.

Dear Amy, Thank you for taking the time to share your detailed feedback following your stay with us. We're pleased to hear that you found your room clean and that you had a positive overall experience. We also appreciate your kind comments about our team, particularly our housekeeping colleague who followed through and ensured your room was serviced the following day. At the same time, we're very sorry for the inconvenience you experienced. We understand how disappointing it must have been to return after a long day to find your room hadn't been serviced despite displaying the request sign, and we apologise for the inconvenience of having to request fresh towels and milk, along with the lack of hot water on your final morning. This is not the standard of service we aim to provide. Please be assured that our maintenance team has been informed of the hot water issue and is investigating it to prevent it from happening again. Thank you as well for highlighting the bathroom configuration. We understand that a walk-in shower may be preferable, and we'd be happy to assist with a room request on a future stay. We truly value your feedback as it helps us improve, and we're grateful that despite these issues you would still recommend us to others. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you were looking forward to. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 3.5/5

Sarah G. Business - Confirmed reviews ALL

Really lovely people who couldn't do enough for you, but the rooms were dated and set out strangely.

Dear Sarah, Thank you for taking the time to share your feedback following your recent business stay with us. We truly appreciate your kind words about our team and are delighted to hear that you found our staff welcoming, helpful, and attentive. Your recognition of their efforts means a great deal to us. We also appreciate your honest comments regarding the room layout and décor. We understand that the style and configuration of our rooms may not have fully met your expectations, and we value your feedback as we continue to look for ways to enhance our guest experience. We are pleased to hear that other aspects of your stay, including the cleanliness, breakfast selection, arrival experience, and WiFi, contributed positively to your visit. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable and enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 4.5/5

Robert R. Couples - Confirmed reviews ALL

Very pleasant stay

Kia Ora, Thank you for taking the time to share your feedback, and for your kind comments about our central location and your overall stay. We're delighted to hear you found your visit pleasant and enjoyed your accommodation, cleanliness, and the service provided throughout most of your stay. I would also like to sincerely apologise for your breakfast experience. The condition of the dining room that morning was certainly not reflective of the standard we strive to deliver. On the Saturday of your visit, we welcomed approximately 170 guests for breakfast, and unfortunately an internal room service issue disrupted our normal operations. While this caused our team to lose momentum during a particularly busy period, it is not an excuse for the untidy dining room you encountered or for the impression it left. Please be assured that our breakfast service is something we take great pride in and is consistently recognised by our guests for both its quality and service. What you experienced was an exception rather than the standard we adhere to. We have already reviewed the morning with the team to ensure we maintain better oversight of table clearing and guest flow, even when unexpected operational challenges arise. I also appreciate you mentioning your concerns to the manager on duty before leaving. I'm sorry you felt your comments weren't acknowledged as they should have been. Guest feedback is extremely important to us, and we never want anyone to leave feeling unheard. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide the breakfast experience that our guests have come to expect from us. Kind regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Customer review rating 2.5/5

Glenn R. Couples - Confirmed reviews ALL

While the staff and service were good, the interior of the room was quite dated and shows signs of wear (scuffed wooden panelling, storage room layout). After recent stays at the Sofitel and tribe hotels in Auckland at a similar price point, I found the Novotel Christchurch to be expensive for what was on offer. I would probably choose to stay elsewhere when next in Christchurch again.

Kia ora Glenn, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the service provided by our team, and we appreciate your kind comments about our staff. We also appreciate your honest feedback regarding the room interiors. We understand that guest expectations continue to evolve, particularly as newer hotels enter the market with more contemporary designs. While our hotel has a different style and character, we recognise the importance of keeping our rooms fresh and inviting, and we are continually investing in improvements and refurbishment projects to enhance the guest experience. We're sorry to hear that you didn't feel your stay represented the value you expected. Your comments have been shared with our management team as we continue to review and improve our facilities. Thank you again for your valuable feedback. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Regards Kanteera Kaewdeaw Front Office Manager

Other web-users rate our hotel

  • 1,134 reviews 9.3/10 Location
  • 1,254 reviews 7.2/10 Room
  • 1,360 reviews 9/10 Service
  • 12 reviews 6.7/10 WiFi
  • 400 reviews 8/10 Cleanliness
  • 368 reviews 7.5/10 Food
  • 343 reviews 7.8/10 Breakfast
  • 191 reviews 5.5/10 Value

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