Novotel Christchurch Cathedral Square

Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,845 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

  • By plane

    CHRISTCHURCH INTL At 11km / 7 miles

GPS:-43.530636, 172.637298

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE SQUARE RESTAURANT

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Our guest reviews

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,845 reviews

TripAdvisor Rating  4.0/5  1,417 reviews

Certificate of excellence 2022

Great location

Customer review rating 5.0/5

Stacey Business - Confirmed reviews ALL

was a lovely stay. prob the only thing was my room was quite cold and I couldnt turn the air conditioning up as warm as I would have liked.

Dear Stacey Ruth M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Business trip

TripAdvisor rating 3.0/5

mdoyer Business - TripAdvisor review

Have stayed several times previously and always found this accommodation perfectly satisfactory. On this occasion, I found that the room looked tired, and the air conditioning was so noisy that I had to turn it off. One particular staff member was very offhand and there were a number of disgruntled people in the lobby whose room keys did not work.

Good stay nice room

Customer review rating 3.5/5

Tony K. Business - Confirmed reviews ALL

Good stay for business. Food good in restaurant but service not up to par. Charged extra on bill - lucky I checked. Comment from the cashier was I had a couple of extra glasses of wine who I wasn’t sure who they should be charged to so I charged your table!!!

Well located centrally, familiar - with high standard of service, comfortable accommodation.

Customer review rating 4.5/5

Margit Couples - Confirmed reviews ALL

Our stay was very comfortable with everything being familiar including the high level of staff service.

Dear Margit B., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great Hotel

Customer review rating 5.0/5

Richard K. Business - Confirmed reviews ALL

Exemplary

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Situated in centre of Christchurch with parking.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good reception and great room.

Dear Quentin M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Fantastic location

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

In the heart of the city, easy walking distance to retail, cafes, restaurants, and historical places of interest

Dear Christine F., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take great pride that our team made the deal for you. Assisting with small details is what makes the best moments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Some unhappy Staff doing room service

Customer review rating 3.5/5

Kate S. Business - Confirmed reviews ALL

1. Room Service staff member very quickly commented he was very busy when I asked him how his evening was. I wondered if it was due to Covid but he said no, the boss gets to leave when he wants. But I guess he starts early in the morning. Perhaps something to share with Management as that is not a good look moaning about a personal issue with the manager. 2. The shower was tricky to get the right temperature.

Very handy

Customer review rating 4.5/5

Neil C. Business - Confirmed reviews ALL

No problems

Dear Neil C., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Central Quiet Location

Customer review rating 4.0/5

Anita K. Solo - Confirmed reviews ALL

Stayed before in 2021 so chose again as it is centrally located

Dear Anita K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always important to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is my hope that you will give us the opportunity to better redeem ourselves in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great location, excellent staff

Customer review rating 4.5/5

Mike S. Couples - Confirmed reviews ALL

All good

Dear Michael S., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Customer review rating 1.5/5

C. Couples - Confirmed reviews ALL

Very poor. Currently staying at Ibis in Christchurch and their welcome and service is streets ahead of yours

Dear Warwick J, Thank you for taking the time to tell us about your experience at the Novotel Christchurch. We are sorry that your experience did not meet your expectations; please do accept our apologies. Negative feedback about our service is the most disappointing feedback of all to receive as a Front Office manager. We have fallen short of our own expectation and I am very sorry. Please rest assured your comments are being followed up internally We would also like to acknowledge the time taken in providing us with your critique. This enables us to address the issues you have encountered and retrain our teams,. We also understand the inconvenience this caused during your stay which again we are apologetic for. We appreciate you sharing your concerns, and I hope one day you give us a chance to earn back your trust. Warmest regards Sebastian Paletasala Front Office Manager

Well rested in Christchurch

Customer review rating 5.0/5

Ravjad Couples - Confirmed reviews ALL

Thoroughly enjoyable stay at Novotel after almost a decade. Great location, fantastic staff and service and a comfortable and relaxing stay.

Dear Raveen J., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Central Location

Customer review rating 4.5/5

Antonio Business - Confirmed reviews ALL

Really good experience from end to end.

Dear Antonio B., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great stay

Customer review rating 5.0/5

Dean Couples - Confirmed reviews ALL

Great central location, easy walk to Sights, restaurants and Cafes. Very good staff, especially the bar and restaurant staff. Will be happy to stay here again

Dear Dean M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant manager

Wonderful Property

TripAdvisor rating 5.0/5

MacNZ2014 TripAdvisor review

Stayed for 4 nights. This time with no vehicle. Thus hotel is so centrally located we didn’t need wheels. Everything so close including restaurants. Tram stops pretty much outside. The rooms was super clean and restaurant offered a good selection. Breakfast was superb.Thank you so much we will be back!

Hello MacNZ2014 Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you

The best location

TripAdvisor rating 5.0/5

10rustems TripAdvisor review

This hotel is close to everything in the city centre. Walking distance to shops, restaurants & bars. Especially to huge playground. It has a good restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello 10rustems I appreciate you sharing your thoughts about the Novotel Christchurch Cathedral Square. We like to this we have the best location in Christchurch, central to all of the great attractions in town. We can’t wait to welcome you back to our hotel.

great location

TripAdvisor rating 4.0/5

JanineRodge Business - TripAdvisor review

all staff we encountered in our 3 day stay were courteous, friendly & extremely professional making our trip most enjoyable. Despite covid restrictions in place & wearing masks all staff continued on in their roles in a cheery manner which is always a welcome sight

Hello Janine Thanks for the great review, what a shame we couldn't get the 5th star on this occasion. We will be aiming higher on your next visit! Safe travels and we hope to see you again soon

Comfortable Convenience

TripAdvisor rating 5.0/5

77tane TripAdvisor review

This hotel is so convenient to everything in the city centre. Walking distance to shops, theatre, restaurants & bars, the Avon. The hotel itself is very comfortable with an excellent restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello Tane Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us Safe travels and we hope to see you again soon

Very good location and services

TripAdvisor rating 5.0/5

mimasalesk TripAdvisor review

Thank you for the very good service and it was a walking distance to town.... We will surely stay here in our next vacation in Christchurch.... Will definitely recommend it to our family and friends...

Hello mimasalesk Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you We can’t wait to welcome you back to our hotel

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