Mensagem informativa

Hotel Novotel Casablanca City Center 4 estrelas

Classificação clientes Avis 4.0/5 2.885 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
Accor Live Limitless

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+ 17 Serviços

Extras do hotel

  • 4 salas de reuniões para conferências e seminários

  • Restaurante lounge com decoração moderna e culinária internacional

  • Perto da Mesquita Hassan II e da antiga medina

  • Quartos confortáveis com vista da mesquita Hassan II

  • Área de bem-estar com sala de fitness

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Climatizado
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ AS 17H Serviços pagos
  • Lavanderia
  • Câmbio
  • Mensageiro
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 5 Sala(s) de reuniões
  • Serviço de cópia/impressão disponível

Localização do hotel

Novotel Casablanca City Center

Angle Zaid Ouhmad
Rue Sidi Belyout
20190 casablanca
morocco

Tel: +212520480001

Fax: (+212)522466501

Check-in a partir das 14h00

Check out até as 12h00

  • De avião

    CASABLANCA MOHAMEDV A 30 km / 18 milhas

GPS:33.598417, -7.613917

Nossas acomodações

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Quarto Standard com cama queen size e sofá cama

  • Número máximo de pessoas: 4
  • Superfície: A partir de 26 / 280 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo(...)

Quarto Superior com cama queen size e sofá cama

Sala/quarto acessível
  • Número máximo de pessoas: 4
  • Superfície: A partir de 26 / 280 sq ft
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo(...)

Quarto Standard com 2 camas de solteiro e sofá-cama

Sala/quarto acessível
  • Número máximo de pessoas: 4
  • Superfície: A partir de 26 / 280 sq ft
  • Vistas: Voltado para a cidade, Vista para o porto *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo(...)
Quartos

Nossos restaurantes e bares

LE DELIGHT

Tipo de culinária: Internacional

O restaurante Lounge combina conforto com culinária gourmet. Ambiente descontraído com música moderna e estrutura de luxo com serviço personalizado.

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -
Almoço

LOUNGE BAR

Foto não contratual

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 5

  • Tamanho máximo: 260

  • Capacidade máxima: 220 pessoas

  • Capacidade máxima para banquete: 200 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Casablanca City Center

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.0/5

2.885 comentários

tripadvisor

Classificação no TripAdvisor 3.5/5

1.763 comentários

Very good option for Casablanca

Classificação TripAdvisor 4.0/5

niguibert Business - 03/02/2021 Avaliação certificada TripAdvisor

Nice, quiet and clean rooms, very good situation in Casablanca, many things to do at a walking distance, the hotel staff is very nice and helpful. I really spent good times here ! Only the parking is too small, fortunately, the parking staff help to park the car if needed .

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Need some refurbishment

Classificação TripAdvisor 3.0/5

msch1976202000001 Business - 13/12/2020 Avaliação certificada TripAdvisor

hotel needs some refurbishment. Not all elevators working and inside, control panels not fixed and you have impression that it will fall out. This is not even to fix, but dangerous. Staff at breakfast / dinner / bar not very reactive. Good preparation of all COVID actions (distancing, hydrolic gel etc.)

Dear, Thank you indeed for having taken the time to write your opinion in Tripadvisor. I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Sincerely

Once again comfortable stay in Casa

Classificação TripAdvisor 4.0/5

212manfreds Business - 30/12/2019 Avaliação certificada TripAdvisor

This was my thirs time staying there and it was again a nice and pleasant stay overall. Room was comfortable and clean, personal very helpful. At present the location is surrounded by a lot of construction due to the renovation of old port area in Casa. Only minus point is breakfast due to technical defects of Coffee machines and other equipment....need to be improved.

Dear, First I would like to thank you for choosing Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

I WON'T CITY HERE AGAIN!

Classificação TripAdvisor 2.0/5

ahmetu946 Business - 16/12/2019 Avaliação certificada TripAdvisor

Dirty and old rooms. Weak breakfast There are no a lot of options for dinner&lunch. I prefered this hotel only for the location. But the room was really bad and the air condition did not operate well.

Dear, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good service from the restaurant & bar team

Classificação TripAdvisor 3.0/5

tedwiges Business - 09/12/2019 Avaliação certificada TripAdvisor

On December 3, I was warmly welcomed at the check-in desk. A Platinum paper set was given to me with the key, including a welcome drink. My room was on the 15th floor (on a total of 18 floors. Something I appreciated. I am not really sure that I was upgraded. In any case, I was not informed that it would or would not be the case. But my stay was great thanks to the staff! Starting at breakfast time, it is not the first time that I feel warmly welcomed. The contact is very friendly, efficient and remain professional with full respect of your customer's position. Until my last day, it will have been nice and very comfortable for me to be well treated. So thank you so much to the breakfast team and to the bar lounge team!!!

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Extremely poor service level

Classificação TripAdvisor 1.0/5

alkotsuba Couples - 20/11/2019 Avaliação certificada TripAdvisor

Absolutely not friendly service, fully opposite to what is called customer centric, dirty rooms with strange hairs in the bed and bathroom, broken plugs, and only location and lobby bar staff are good

Dear, First I would like to thank you for choosing Novotel Casa City Center. I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

My go to place in Casablanca

Classificação TripAdvisor 5.0/5

benoitn2013 Family - 19/10/2019 Avaliação certificada TripAdvisor

We love it here. We're greated like family, it has to be in the best spot of all for any tourist visiting Casablanca, right by the Casa Port train station and the city Tram way. Plenty of taxis all around and security guards right at the doorstep. If you ever encounter any issue, the desk staff will sort it out immediately. And if you're ever in need of local currency, they'll change your money at a fair price. Can't wait to go back!

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just ok as expected a bit more from a Novotel.

Classificação TripAdvisor 3.0/5

DownunderMelbourne Couples - 19/10/2019 Avaliação certificada TripAdvisor

Would be good if had tea/coffee making facilities in room. Else everything else as expected. Location good and next to train station and cruise port. Lots of restaurants within walking distance. Small Kasbah and Central Market nearby.

Dear, I would like to thank you for choosing Novotel Casa City Center. Thank you for your message. I hope to welcome you home again. Sincerely

Cleanless is absent here

Classificação TripAdvisor 2.0/5

charlotteguiraoc2019 Business - 03/10/2019 Avaliação certificada TripAdvisor

I have stayed for 3 nights at this hotel, the first night I had to ask to change rooms, there was piss on the toilet bowl, dried toothpaste around the bathroom sink and the bedsheets had stains on them and the bed was not made correctly. First night, I went down to eat at the restaurant in the hotel, the food wasn't good but it is expected. However, the table was not clean either, and even though I was the first person to sit at that table for dinner, it was dirty and there were crumbs and food bits on the table as well. Breakfast, same affair: glasses and cups are not clean either. I am used to somewhat shady hotels in the world but I most definitely do not expect that from a 4 star accor hotel. However, the staff is very friendly and when I asked to change rooms, I was given a sea view room in exchange for free. The windows in my room were not built properly and there was condensation in between the two sheets of glass of the window rendering it absolutely impossible to see anything through, but that is not the staff's fault.

Dear, Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Please accept my sincere apologies. Sincerely

GOOD EXPERIENCE

Classificação TripAdvisor 5.0/5

477hichams Family - 08/08/2019 Avaliação certificada TripAdvisor

the receptionist. Mr. Youssef, very welcoming, and very professional, made to make our experience unforgettable, very good location for the hotel. best hotel in this segmentg in casablnaca. as usual very good quality of the beds.

Dear, I very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely

excellent hotel

Classificação TripAdvisor 5.0/5

sdcare Couples - 14/05/2019 Avaliação certificada TripAdvisor

excellent hotel and walking to casa port train station. taxi drivers outside the hotel are cheats. we almost got conned, walk away and catch a taxi away from the hotel. room door was hard to open, had to try several times

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your positive feed back. I Would like to inform you that the taxi drivers do not depend on our hotel. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Great Location

Classificação TripAdvisor 5.0/5

BBaitsaid Solo travel - 06/04/2019 Avaliação certificada TripAdvisor

Near to shops, restaurants and just next to the main train station. Access to taxis is very easy. Comfortable bed and room. Reception staff were very cooperative and polite. Breakfast is average but nice.

Dear, First I would like to thank you for choosing Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

It was horroble

Classificação TripAdvisor 1.0/5

Odyssey50235049918 Business - 06/03/2019 Avaliação certificada TripAdvisor

Rooms were not cleaned and the room was allocated to me . then they shifted me to other room, in that the tv and Shower with hot water was not working and the blanket was damaged. then they shifted to other room, in this room the Tv are not proper. Overall it was very poor, sorry for choosing NOvotel

Dear, Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team. I hope this incident will not leave you with a bad impression of the Novotel Casa City Center and I hope we will have the pleasure to welcome you again very soon. Thank you again for taking the time to contact us and please accept our sincerest apologies Best Regards.

Billed Twice!!!

Classificação TripAdvisor 3.0/5

stephenlG37QA Business - 19/11/2018 Avaliação certificada TripAdvisor

I booked here for a business trip. The website crashed as I tried to make the payment. I entered my details again and tehe bookng went through. I then received TWO emails stating I had booked two rooms which were 'NON-REFUNDABLE'. I contacted custoemr services immediately and after dragging their heels somewhat, I was informed they could not refund the additional; room which had been charged due to a computer/internet issue!! I appealed again, only to be given the same response yet again!! Net result, my stopover was far more expensive than originally budgeted for, and they probably resold the room anyway!!!!! Very shoddy treatment by a large chain, whiclst attending an International Seminar hosted by Casablanca Port and attended by their shipping minister!!....I won't be booking again.

Dear, First of all, we do thank you for the interest shown in the Novotel Casa City Center. Indeed, two reservations have been made. However, we have not received any notification regarding the double booking. In our system, there were two bookings made at different times and with two confirmation numbers which means two different customers. In order to satisfy your loyalty to the Accor Group, our financial service has made a refund on your credit card. We hope to have satisfied your expectations and kindly ask to accept the expression of our deep respect. Best Regards

Not the best Novotel

Classificação TripAdvisor 3.0/5

RodrigGirone Business - 04/09/2018 Avaliação certificada TripAdvisor

I'm used to stay in the very good Novotel in Brussels or Paris and was expecting the same room comfort but bed was rather hard, clim didn't cool enough, poor TV-set. Good breakfast with fresh fruit, omelettes, etc. but flyes are entrering the room and making a feast of them. Disgusting!. Suggestions : buy overmadrass and place catch-flyes near the windows!

Dear RodrigGirone, I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Good

Classificação TripAdvisor 4.0/5

kumarramn Business - 13/08/2018 Avaliação certificada TripAdvisor

Found to be a Good stay during my stay.. Though few lack on amenities in term of bathroom accessories, not a very good A/c control in the room and lacks in WiFi connectivity (frequent disconnection) Other wise - Good Breakfast option and the availability even during the early bird. A kind of liked it. comfortable bed and calm environment is also good.

Dear kumarramn, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Bad or Good there is no middle

Classificação TripAdvisor 2.0/5

Daydream49573 Business - 12/08/2018 Avaliação certificada TripAdvisor

Hotel is fine but had two problems. One is during the breakfast the dishes were wet and not clean. Secondly they charged 2 times from my credit card. It is blocked. The personnel should more carefull with payment. this is also an hotel service.

Dear Aydin O, Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Sincerely

Tres Bien

Classificação TripAdvisor 4.0/5

Jkatenda Business - 23/07/2018 Avaliação certificada TripAdvisor

Television sets inside bedrooms are old fashioned but a very welcoming staff and hotel that made my stay wonderful in all. Good warmth and attracting decoration of lobbies and bedrooms. Very likely to return.

Dear Jkatenda, I would like to thank you for choosing Novotel Casa City Center. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely

Quite Nice

Classificação TripAdvisor 4.0/5

CarloCat Solo travel - 12/04/2018 Avaliação certificada TripAdvisor

The stay at the hotel was up to Novotel standards, though the space in the room, particularly the setup of where the bed was and the bathroom doors was very very tight. The breakfast was quite good and though it was necessary to wait or order many of the things in the buffet as only very limited quantities were provided and were immediately all taken by the present guests, was quite in line with normal Novotels. The only issue was at the check in, as even having all my data in the system I still had to personally fill in a form with my passport data which I found extremely useless. After wasting that time I was given a room, once getting to the room, it was locked from the inside as if someone was in there, I therefore had to go back to reception and tell them, though I got a free drink at the bar I was just taken there and no information or another available room was given to me. It ended up being room service that was still cleaning the room, though pretty interesting as there was no cart outside and as I mentioned the door was locked from the inside. Mostly the way I was treated was not up to the usual standards, lack of information mostly. In any case a very decent stay at the hotel as usual, and good location

Dear CarloCat, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely,

Comfortable and lovely stay

Classificação TripAdvisor 5.0/5

dsestep Couples - 28/02/2018 Avaliação certificada TripAdvisor

The service provided by the staff was wonderful. The rooms were clean and fairly large. Bed was tidy and very comfortable with multiple pillows. Loved room service. Hotel was serviced every day we were there.

Dear, First I would like to thank you for choosing Novotel Casa City Center. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely

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