Dear Herman T, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay. Please accept my sincerest apologies if you feel we did not reach your expectations. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. I would be grateful if you could share more details with me on the following e-mail address: h6565@accor.com in order to find out the area where we can improve. Thanking you in advance and hope to have the opportunity to better serve you in the future. Kind regards, Nándor Iváncsics General Manager

Dear dalivacation, Thank you for taking the time and post your review about our hotel and your experience with the readers of Tripadvisor and me! I am delighted to see that you enjoyed your stay with us and you could take advantage of our optimal location in the center of Budapest. It's a special pleasure for me that you were satisfied with our Privilege service and breakfast selection as well. Your satisfaction is a great source of motivation for our team. On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay. I appreciate that you have highlighted this issue, because we are continuously striving to improve the quality of our services and your feedback helps us to do so. Thank you once again for your kind review and I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Nándor Iváncsics General Manager

Dear C6088YWguyd, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand I feel wholeheartedly distressed that you feel we did not reach your expectations. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. I truly feel sorry that the hotel was not up to your standards as we strive every day to go the extra mile for our guests. While I wish you had a better experience with us, it is a review that we learn from and use to improve. Thank you once again for your constructive evaluation, and I still hope to have the opportunity to gain back your trust in our hotel and services. Kind regards, Nándor Iváncsics General Manager

Dear Adnan b., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. I am glad to hear that you had a great time at our hotel as a member of the ALL AccorHotels loyalty program. It is lovely to see, that you especially liked our central location that all interesting points of the capital are within walking distance. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. Thank you once again for your kind review and I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Mete E., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I was absolutely amazed to read that we have been beyond your expectations. Thank you for your positive opinion you have shared about our location, the hotel cleanliness and our breakfast selection as well. I am very proud to hear that the service provided by our team exceeded your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Mr. E., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com