Mercure Budapest City Center Hotel 4,5 yıldız

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.

We loved The Privilege Upgrade that we had and used the Club for coffee and small snacks. Room was excellent and breakfast worth every penny. Only downside was only 1 lift working and this meant huge waits to access the lift. Lucky we were on the 1st floor and walked up and down the stairs.

First time in this hotel, I got an excellent treatment by the whole staff. I’m dire it will be my hotel in Budapest next time. Fantastic amenities and extras, the staff Made me feel really special. I will recommend it to my mates.

What a fantastic hotel. All the staff were great. It was extremely close to all of the sites my family wanted to visit. You could get trains or a metro which were only a six minute walk to the hotel from the metro. Even the Winestone internal bar & restaurant staff were great.

You will definitely feel come in this Mercure well located in Budapest downtown. Thanks for the upgrade to a suite, this was much appreciated. To be noted: there was a sauna in the room with a second bathroom. Nice breakfast with a strange machine that cut for you the butter...

Except check-in time everything is very very good. Location in the heart of the city. access to all local things very fast and near. Good atmosphere. Great keep it up. Expecting lot improvement in check in for accor priority members.

Lobby beklenenden küçük. Gps garaj girişini bulamıyor

Visited Budapest Christmas in December. The excellent location of Mercure City Centre has contributed a lot to our trip. We could walked to the Christmas markets and the river and crossover to Pest side easily from the hotel. The room was spacious and quiet and clean. We stayed in Premium room which was well worth it. We enjoyed beautiful Budapest despite our transfer didn’t turn up. We took the City taxi which was safe and good service.

My husband an myself has been guests of Mercure chain hotels for many years. In Budapest we stayed mostly at Mercure centrum. For the first time, we have experienced incredible amount of distrusted attitude, towards us as a guests. Our credit card was charged at the middle of the night, before our departure. At the check out procedure we have been asked did we used mini bar and we sad no. Two hours after we left, they charged our credit card for something that we did not use.We will never come to this hotel again. Carpet at the room full of stains. Room maid poorly cleaned the room, sometimes even did not empty the garbage bins. ,

We booked 3 rooms for a friends trip to the Xmas markets. Cab from the airport to the door and found the location to be excellent with one of the markets a couple of hundred meters up the road. Check in was fairly swift and the room was generally very clean. The bathroom was small and smelt musty, probably because the shower door did not keep all the water in and there was a minor flood every time we had a shower. Not just us as the others complained of the same thing. Clearly a design fault here. Kettle in the room and a Nespresso machine which is the only option if you want a coffee as there was no instant. English breakfast tea was lacking but we managed to get some off the chambermaid, however there is no milk, not even UHT pods. We asked at the bar in the lobby and were given a cup of milk to take to the room and kept in the minibar fridge. One of the rooms had a shower which was not clean and we had to get the maintenance man in to clean the shower head. Overall, not quite up to the standard of Mercure Hotel that I am used to. We did not eat in the hotel so cannot comment on this aspect.

Location of the hotel was excellent, breakfast very rich, the shower room was too small as well as the area of the sink. Service was very good and the reception staff excellent. We were satisfied with the hotel

Stay of 2 nights. Room in quiet area as requested. Room size correct, mastresses rather hard compared to other Accor Hotel beds. Bathroom for one person at a time only, no separate toilet. Large breakfast buffet, large breakfast room, a bit loud. Quality of food is correct. Excellent service at reception and concierge. Ticket reservation for a boat trip done at hotel. Tourist information provided at arrival. Very helpful and smiling personnel at reception and bar.

The hotel is right in the heart of Budapest on pedestrian Vaci St., a few hundred meters from the Deak Ference ter, a subway and bus hub from which there is express airport bus 100 E. My room had all the amenities one expects from the Mercure hotel. Unfortunately it also had a door to the next room so I could hear my neighbours, and presumably vice-versa. The reception desk was very friendly and informative.

Great value for money. Extremely friendlly personnel. They try to cater for your needs, and are really succesful. It is difficult to suggest ways of improving their friendly treatment of the customer Very well located.

Location was good .. Breakfast was just okok .. We booked the second best room of the hotel with Lounge Privilege .. The worst lounge privilege experienced .. Poor Service Mind from Check-in Staff and Lounge staff