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Mercure Budapest City Center Hotel 4,5 estrelas

Classificação clientes Avis 4.5/5 6.096 comentários

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Quarto 1

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+ 23 Serviços

Extras do hotel

  • Melhor localização no coração da cidade

  • Quartos Superior com decoração moderna

  • Equipamentos para café e chá como cortesia no quarto

  • Acesso WIFI gratuito em todo o hotel

  • Equipe simpática e profissional

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento público em área internaServiços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidosServiços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • LISZT FERENCServiços pagos
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-outServiços pagos
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhãServiços pagos
  • 1 Restaurante(s)
  • Serviço de quarto
Lazer e atividades
  • Academia
  • MassagemServiços pagos
  • Excursões de barco
Serviços de negócios
  • 7 Sala(s) de reuniões
  • Hotel de convenções
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure Budapest City Center Hotel

Vaci utca 20
NTAK: SZ19000376, szálloda
1052 budapest
hungary

Tel: +3614853100

Fax: (+36)1/4853111

Check-in a partir das 14h00

Check out até as 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • De avião

    LISZT FERENC A 20 km / 12,43 milhas - Transporte pagamento

  • De trem

    EASTERN RAILWAY A 2,5 km / 1,55 milhas

  • De trem

    SOUTHERN RAILWAY A 2 km / 1,24 milhas

  • De trem

    WESTERN RAILWAY A 2 km / 1,24 milhas

GPS:47.494183, 19.052557

Nossas acomodações

Escolha entre as diferentes categorias disponíveis. O quarto Standard oferece uma estadia muito confortável e o quarto Privilege dispõe de uma ampla variedade de serviços adicionais.

Quarto Superior com o toque de Budapeste - conforto exclusivo com Cama de Casal

Sala/quarto acessível
  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Voltado para a cidade, Voltada para o pátio *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto Superior com o toque de Budapeste - conforto exclusivo com duas camas separadas

  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Voltada para o pátio *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Produtos para banheiro(...)

Quarto Privilege com o toque de Budapeste - conforto exclusivo com serviços Privilege

  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Voltada para o pátio, Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Cafeteira Nespresso(...)

Quarto Privilege c/ o toque de Budapeste - conforto com serv. Privilege e 2 Camas de Solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Voltado para a cidade, Voltada para o pátio *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Cafeteira Nespresso
  • Produtos para banheiro(...)

My Room - Taste of Hungary - exclusive comfort with privilege services

  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Voltado para a cidade, Voltada para o pátio *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto superior para não fumantes com 1 cama de casal e 1 cama de solteiro

  • Número máximo de pessoas: 3
  • Superfície: A partir de 21 / 226 sq ft
  • Vistas: Voltada para o pátio, Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • área de trabalho(...)
Quartos

Nossos restaurantes e bares

Winestone City Center

Tipo de culinária: Internacional

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Almoço

08:00 - 15:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

15:00 - 22:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 120

  • Capacidade máxima: 130 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Budapest City Center Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

6.096 comentários

tripadvisor

Classificação no TripAdvisor 4.0/5

530 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Best stay ever

Classificação TripAdvisor 5.0/5

Attila N Couples - 10/07/2020 Avaliação certificada TripAdvisor

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Dear Attila N, Thank you so much for posting your positive and detailed review of our hotel on Tripadvisor. We are more than happy to know that you had a great stay here at the Mercure Budapest City Center Hotel. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. We are very proud of them. They are real treasures to our hotel. We gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Thank you for recommending us and we hope to see you again very soon for your next stay in our hotel. Kind regards, Nándor Iváncsics General Manager

Superb hotel in a great location

Classificação TripAdvisor 4.0/5

Philip F 01/03/2020 Avaliação certificada TripAdvisor

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.

Dear Philip F, Thank you very much for taking the time to write your review following your stay at the Mercure Budapest City Center. The truth to be told, I was concerned to read that during your second stay with us, you have experienced inconveniences, but at the end I was relieved that my colleagues could help you. I am really proud of them, they are indeed excellent people and I am really happy that you thought the same way. I have already shared your feedback with the team, I am sure it will be a great source of motivation for them to keep up the good work. I look forward welcoming you back, and I sincerely hope your future visits will be just as pleasant as the previous ones. Kind regards, Nándor Iváncsics General Manager

Excellent location

Classificação TripAdvisor 4.0/5

shazzle50 15/02/2020 Avaliação certificada TripAdvisor

We loved The Privilege Upgrade that we had and used the Club for coffee and small snacks. Room was excellent and breakfast worth every penny. Only downside was only 1 lift working and this meant huge waits to access the lift. Lucky we were on the 1st floor and walked up and down the stairs.

Dear shazzle50, Thank you so much for sharing your very positive feedback! We are glad to hear that you were very satisfied with your room, breakfast selection and services of our Privilege Lounge. At the same time I would like to apologize for the waiting time of the elevators. Please be informed that upgrade of our elevators is scheduled in order to avoid similar cases and ensure smooth operation. We do hope you will choose our hotel again in the near future! Kind regards, Nándor Iváncsics General Manager

Customer best treatment ever

Classificação TripAdvisor 5.0/5

christianlQ8870PV Business - 10/02/2020 Avaliação certificada TripAdvisor

First time in this hotel, I got an excellent treatment by the whole staff. I’m dire it will be my hotel in Budapest next time. Fantastic amenities and extras, the staff Made me feel really special. I will recommend it to my mates.

Dear christianlQ8870PV, Wow! What a nice review! Thank you very much for taking the time to write it, I have instantly shared it with the reception team. It is always a special pleasure to receive a positive, satisfied feedback, and I am truly happy that we made such a good impression on you. I sincerely hope, you will be a regular guest of ours and your future visits will be this enjoyable and memorable. I appreciate that you would recommend us to your friends, I am looking forward welcoming you back in the future. Kind regards, Nándor Iváncsics General Manager

Family weekend

Classificação TripAdvisor 5.0/5

peterlast22020 30/01/2020 Avaliação certificada TripAdvisor

What a fantastic hotel. All the staff were great. It was extremely close to all of the sites my family wanted to visit. You could get trains or a metro which were only a six minute walk to the hotel from the metro. Even the Winestone internal bar & restaurant staff were great.

Dear peterlast22020, Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. I was happy to read that in your opinion we a have fantastic hotel. I have taken good note of your remark regarding the great staff, and the central location. I hope you could take advantage of our central location. It was a special pleasure to see that my colleagues at the Winestone restaurant were great too. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Nice staff for this well located hotel

Classificação TripAdvisor 5.0/5

French-foody92 Business - 26/01/2020 Avaliação certificada TripAdvisor

You will definitely feel come in this Mercure well located in Budapest downtown. Thanks for the upgrade to a suite, this was much appreciated. To be noted: there was a sauna in the room with a second bathroom. Nice breakfast with a strange machine that cut for you the butter...

Dear French-foody92, I very much appreciate that you have decided to share your review following your stay at the Mercure Budapest City Center. I was glad to read that you had a pleasant stay with us and your experiences regarding the hotel met with your expectations. I am happy that you could enjoy the perks of a free upgrade, our junior suite is indeed a very comfortable room. I have also taken good note of your remark regarding the nice breakfast. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Good experience

Classificação TripAdvisor 5.0/5

amolasheth Business - 18/01/2020 Avaliação certificada TripAdvisor

Except check-in time everything is very very good. Location in the heart of the city. access to all local things very fast and near. Good atmosphere. Great keep it up. Expecting lot improvement in check in for accor priority members.

Dear amolasheth, Thank you very much for sharing your review following your stay at the Mercure Budapest City Center. I would like to express my sincerest apologies for any inconvenience you have experienced in line with the priority check-in. We have a dedicated corner for our members, but sometimes it cannot be visible if there is a big crowd in our relatively little lobby. On the other hand I was happy to see that you had a pleasant stay with us. It was a special pleasure to read that you have liked our atmosphere. I am going to share your feedback with the team, because I think it will be a great source of motivation for them to keep up the good work. I am looking forward for your next visit! Kind regards, Nándor Iváncsics General Manager

Excellent location! Highly recommended!

Classificação TripAdvisor 4.0/5

susannalaw Friends getaway - 16/12/2019 Avaliação certificada TripAdvisor

Visited Budapest Christmas in December. The excellent location of Mercure City Centre has contributed a lot to our trip. We could walked to the Christmas markets and the river and crossover to Pest side easily from the hotel. The room was spacious and quiet and clean. We stayed in Premium room which was well worth it. We enjoyed beautiful Budapest despite our transfer didn’t turn up. We took the City taxi which was safe and good service.

Distrusting attitude towards the old guests

Classificação TripAdvisor 3.0/5

dravicb2019 Couples - 12/12/2019 Avaliação certificada TripAdvisor

My husband an myself has been guests of Mercure chain hotels for many years. In Budapest we stayed mostly at Mercure centrum. For the first time, we have experienced incredible amount of distrusted attitude, towards us as a guests. Our credit card was charged at the middle of the night, before our departure. At the check out procedure we have been asked did we used mini bar and we sad no. Two hours after we left, they charged our credit card for something that we did not use.We will never come to this hotel again. Carpet at the room full of stains. Room maid poorly cleaned the room, sometimes even did not empty the garbage bins. ,

Good location, average stay

Classificação TripAdvisor 3.0/5

bigbadjoe Friends getaway - 11/12/2019 Avaliação certificada TripAdvisor

We booked 3 rooms for a friends trip to the Xmas markets. Cab from the airport to the door and found the location to be excellent with one of the markets a couple of hundred meters up the road. Check in was fairly swift and the room was generally very clean. The bathroom was small and smelt musty, probably because the shower door did not keep all the water in and there was a minor flood every time we had a shower. Not just us as the others complained of the same thing. Clearly a design fault here. Kettle in the room and a Nespresso machine which is the only option if you want a coffee as there was no instant. English breakfast tea was lacking but we managed to get some off the chambermaid, however there is no milk, not even UHT pods. We asked at the bar in the lobby and were given a cup of milk to take to the room and kept in the minibar fridge. One of the rooms had a shower which was not clean and we had to get the maintenance man in to clean the shower head. Overall, not quite up to the standard of Mercure Hotel that I am used to. We did not eat in the hotel so cannot comment on this aspect.

pnina ofir regev

Classificação TripAdvisor 4.0/5

pninaregev Couples - 11/11/2019 Avaliação certificada TripAdvisor

Location of the hotel was excellent, breakfast very rich, the shower room was too small as well as the area of the sink. Service was very good and the reception staff excellent. We were satisfied with the hotel

Very central and excellent service

Classificação TripAdvisor 4.0/5

Jacky 5 Family - 05/09/2019 Avaliação certificada TripAdvisor

Stay of 2 nights. Room in quiet area as requested. Room size correct, mastresses rather hard compared to other Accor Hotel beds. Bathroom for one person at a time only, no separate toilet. Large breakfast buffet, large breakfast room, a bit loud. Quality of food is correct. Excellent service at reception and concierge. Ticket reservation for a boat trip done at hotel. Tourist information provided at arrival. Very helpful and smiling personnel at reception and bar.

Dear Jacky 5, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. It is always a pleasure to receive positive feedback, I am glad that you have enjoyed your stay with us. I was happy to read that you have received a quiet room, just as you have requested and you have liked the size of it. In the same time, I am sorry that you have felt the bed was harder than what you are costumed to. I have taken good note of your remarks regarding the wide-selection of breakfast with quality food and the excellent reception. I am happy they could contribute to your stay. I hope we will have another chance to accommodate you again in the future. Kind regards, Nándor Iváncsics General Manager

Comfortable hotel in great location

Classificação TripAdvisor 4.0/5

krzysg816 Business - 01/09/2019 Avaliação certificada TripAdvisor

The hotel is right in the heart of Budapest on pedestrian Vaci St., a few hundred meters from the Deak Ference ter, a subway and bus hub from which there is express airport bus 100 E. My room had all the amenities one expects from the Mercure hotel. Unfortunately it also had a door to the next room so I could hear my neighbours, and presumably vice-versa. The reception desk was very friendly and informative.

Dear krzysg816, Thank you so much for your kind feedback! It is very much appreciated! I am happy to hear that you enjoyed your central location ad you found your room well-prepared and comfortable. I am sorry to hear that your stay was disturbed by some noise from the adjoining room; please let me express my sincerest apologies. We will double check the sound insulation between the rooms. It would be our pleasure to welcome you back in the near future. Kind regards, Nándor Iváncsics General Manager

Excelent in every aspect

Classificação TripAdvisor 5.0/5

grigeran Family - 24/08/2019 Avaliação certificada TripAdvisor

Great value for money. Extremely friendlly personnel. They try to cater for your needs, and are really succesful. It is difficult to suggest ways of improving their friendly treatment of the customer Very well located.

Poor Service

Classificação TripAdvisor 2.0/5

krrkjkk Friends getaway - 17/08/2019 Avaliação certificada TripAdvisor

Location was good .. Breakfast was just okok .. We booked the second best room of the hotel with Lounge Privilege .. The worst lounge privilege experienced .. Poor Service Mind from Check-in Staff and Lounge staff

Dear kijomamasita, Although this is not the type of review we enjoy receiving I would like to thank you for sharing your concerns with us. I am deeply sorry to read that your experience did not meet your expectations; please let me express my sincerest apologies for the experienced inconvenience. I am sorry that you did not informed us about the experienced issues on the spot. If you would like to share your detailed comment please do not hesitate to contact us. Your feedback is very important for us as we are continuously working on the improvement of our services. I do hope you will give us another chance to welcome you back in the near future. Kind regards, Nándor Iváncsics General Manager

1st trip to Budapest

Classificação TripAdvisor 4.0/5

Akumar2305 Family - 11/07/2019 Avaliação certificada TripAdvisor

This was our 1st trip to budapest and the hotel was in great location. Close to chain bridge, restuarants and shopping places. Amazing city and the night lights take your breath away. Definitely returning to this city.

Dear Akumar2305, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was pleased to see that your first visit in our beautiful city was splendid and you would consider returning to our hotel in the future. I am happy that you could take advantage of our central location and I have to agree with you, the city with the lights is truly breathtaking! I am looking forward welcoming you back in the future. Kind regards, Nándor Iváncsics General Manager

Beautiful and modern hotel - perfectly located!

Classificação TripAdvisor 5.0/5

Quest63656917702 Couples - 03/07/2019 Avaliação certificada TripAdvisor

The hotel is located in Vaci street, which is probably the most frequented street in Budapest, only a few minutes walking distance from several sights. The next busstation for public transport or HopOn HopOff is also very close. The hotel itself is very modern and beautiful, the room was quite small but very nice and clean. The staff at the reception was always very kind and helpful. We felt very comfortable during our stay. It is a perfect hotel for weekend trips to Budapest.

Dear Quest63656917702, I very much appreciate that you took the time to share your feedback following your stay at the Mercure Budapest City Center. I was happy to read your satisfied review, I am glad that you had a pleasant stay with us. I have taken good note of your remarks regarding the helpful staff and the modern hotel. I am pleased that the cleanliness and the convenience of the room could make up for its' size. I also have to agree with you, our location is perfect and the best spot to explore the city from. I sincerely hope we will have another chance to welcome you again in the future. Kind regards, Nándor Iváncsics General Manager

Great central location and very helpful staff

Classificação TripAdvisor 4.0/5

ChrissieVDB Couples - 30/06/2019 Avaliação certificada TripAdvisor

Right in the centre of Buda retail area with many restaurants this hotel has good value rooms with compact bathrooms and very helpfull staff on duty to point you in the right direction. Breakfast is very busy with the hotel full and another chef on the omelette station would have made things a lot easier.

Only 3 Star Value

Classificação TripAdvisor 3.0/5

Adventurer25066 Solo travel - 16/06/2019 Avaliação certificada TripAdvisor

I was disappointed in the Mercure Budapest City Center Hotel, and think it only deserves a 3 Star rating. The towels are thin, one side of the bed felt as if a 450 lb. person slept on that side for ten years, the air-conditioning wasn't working, and it took 2 calls for someone to fix it. They don't provide shower caps or hand lotion. Some of the front desk staff could have been better trained and more accommodating. On the plus side, the location was excellent- an easy walk to many of Budapest's main attractions. The breakfast was delicious, plentiful, with a wide variety of choices, including many protein options.

Dear Adventurer25066, First and foremost I would like to thank you for taking your time to summarize your experience following your recent stay with us. I am sorry to read that your experience did not meet your expectations and you experienced some inconvenience concerning the bed comfort and air-conditioner; please let me express my sincerest apologies. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. Please be informed that we are more than happy to provide full range of bathroom amenities upon your request; next time please do not hesitate to contact us immediately Nevertheless it was nice to read that you could enjoy our central location and you were very satisfied with our breakfast offer. I do hope you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

Worth for value

Classificação TripAdvisor 5.0/5

Flyer32443471072 Couples - 14/06/2019 Avaliação certificada TripAdvisor

Excellent rooms, location and breakfast. Great service in Breakfast. Bad air condition, noisy and not efficient. Slow and unpleasant service . English of staff is limited and with heavy Hungarian accent.

Dear Flyer32443471072, Thank you so much for sharing your kind feedback following your recent stay with us. It is great to read that you were very satisfied with your recently redesigned room. We are happy you were especially satisfied with our breakfast selection and that you had a memorable time with us exploring the Hungarian capital. I am sorry that you experienced some inconveniences concerning the air-conditioner; please let me express my sincerest apologies. Please be informed that I have forwarded your notes our Technical Manager in order to address the problem and avoid similar cases in the future. It would be our pleasure to welcome you back in the near future. Kind regards, Nándor Iváncsics General Manager

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