Mercure Budapest Korona Hotel 4 estrelas

Here for work but staying at the hotel was an absolute pleasure. Central to all the sights, bars and restaurants. The hospitality was second to none and particularly Zoltan and his team in the bar gave amazing service!

This was my second time at this property as a Silver member , i stayed 4 nights in july 2022 . First they gave me a room where there was problem with the window ( It wouldn't closed) . I''ve get again to the reception ans they gave me a second room but I couldn't get in the room because the key wasn't activated . So for the 3rd time at the reception to get another key . The room was fine but it was a communicating room so the first day I was hearing everything what my italian neighbour was telling to his wife back in Italy , all the food he has had in Budapest. Second day I was complainting at the reception and they called my neighbour to keep it down ( even that conversation I heard it from my room) . As I had a fast check out and I was leaving the room at 04h00 Am , I was expecting my invoice to be send to my email. 2 weeks later I called the reception from back home in Belgium asking why I still didn't get my invoice. I get my invoice more than 3 weeks later but not after i've called the Accor Europe. I am gonna return one more time next summer but they gonna have to do more their best this time to make me come back.

I visit the Mercure Korona 2 sometimes 3 times a year with my wife for relatively long stays. All the staff are friendly and helpful especially those at the bar. However some do surpass expectations and go above and beyond. As platinum members we use the Bridge for breakfast each morning and the Judit the waitress is always very welcoming and hospitable to all the guests. She works very hard and never complains. She has been at the hotel a long time and I have got to know what her work is like. She is a credit to the Accor Group and especially the Mercure Korona. Hold on to her. 11/10. and thank her on our behalf.

The location of the Mercure Budapest Korona is great -- just minutes walk from the Liberty Bridge and other interesting spots. The' room we had though was quite small room. TV had CNN coverage, which was nice. Breakfast buffet was OK, but not as good as other Mercure hotels we've stayed in.

My family and 2 other families (teens) visited Budapest to celebrate the start of 2023. The location is ideal, a stone throw away from prime places of interest and close to the city main Christmas markets. The reception staff were polite and helpful. The rooms need an upgrade, and the air-conditioning needs a fix. The breakfast fast is abundant and good. It has a vast range of choice. Wish also to thanks Ms Alexia Turai who was very helpful during our preparation of our plans and to make them materialise. Wish good luck to the hotel and its staff for their hospitality, care and professionalism.