诺富特艾巴莎酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,265 评论

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诺富特艾巴莎酒店 - Image 1
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位于 InsuranceMarket 地铁站对面, Sheikh Zayed Road Barsha 1, POB 450011 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 整个酒店都提供免费无线网络

  • InBalance 诺富特水疗中心和室外游泳池

  • 提供前往附近购物中心和海滩的每日免费穿梭巴士接送服务

  • 10 间最先进的会议室

  • 步行即可到达 InsuranceMarket 地铁站

我们的客房

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酒店位置

诺富特艾巴莎酒店

位于 InsuranceMarket 地铁站对面, Sheikh Zayed Road Barsha 1
POB 450011 迪拜
阿拉伯联合酋长国

GPS:25.112416, 55.188687

电话
传真 +971 4 304 9100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,265 评论

TripAdvisor 评级  4.5/5  4,308 评论

Nice and friendly staff

Tripadvisor 评级 4.0/5

AdhamAdassy 经 TripAdvisor 认证的评论

Had a business trip to Dubai for the ATM Exhibition in 6 to 9 May 2024. The hotel was booked through our tour operator and was a good choice. We didn't regret it as it was well managed except some small details that could have made our experience better. The check I and lobby not bad. The room was good and spacious. The food buffet was the worst point in the hotel although the food and beverage team are very kind and welcoming.

Dear Adham, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are delighted to hear that you found our staff to be nice and friendly, and that our hotel was a good choice for your business trip during the ATM Exhibition. Your feedback about the food buffet is noted, and we will work with our culinary team to enhance the dining experience for our guests. Thank you for your valuable insights, and we look forward to welcoming you back for an even better stay! Sincerely, Alina Zapopadko Hotel Manager

First time Dubai

Tripadvisor 评级 4.0/5

Fetah O 经 TripAdvisor 认证的评论

I was at first time here in Dubai. Everyone was so Nice in here. Food was good, cleaning the room was everyday if u wanted it. People was here very helpful if needed. The trip u wanted to Do was very easy cos u got help from the hotel where ever u wanted to Go. Our trip here was perfect for my family.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are thrilled to hear that you and your family had a perfect trip and that our team was able to assist you in making your experience enjoyable. It's wonderful to know that you appreciated the food and the daily room cleaning service. Thank you for your kind words, and we hope to welcome you back for another memorable stay in Dubai! Sincerely, Alina Zapopadko Hotel Manager

A memorable dining experience at 365 Restaurant

Tripadvisor 评级 5.0/5

Sheng09 Friends getaway - 经 TripAdvisor 认证的评论

I recently dined at 365 Restaurant in Novotel Al Barsha and had a wonderful experience. The modern ambiance was inviting, and the service was exceptional, friendly and attentive staff made us feel right at home. Thank you to Claudette and to her team. The buffet featured a fantastic variety of international dishes, all flavorful presented. Given the quality of food and service, the prices were very reasonable, offering great value.

Dear Guest, We very much appreciate your comments regarding your dining experience at the Novotel Dubai Al Barsha! We are delighted to hear that you enjoyed the modern ambiance and exceptional service at 365 Restaurant. Thank you for recognizing Claudette and her team for their efforts in making your visit memorable. We are also pleased that you found our buffet to offer a fantastic variety of flavorful dishes at reasonable prices. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful dining experience! Sincerely, Alina Zapopadko Hotel Manager

Excellent hospitality and perfect location

Tripadvisor 评级 5.0/5

Seaside51037217023 经 TripAdvisor 认证的评论

Friendly and very helpful staff specially Mr. Gharib front desk with providing all the needed facilities in the hotel to make sure we are having a comfy and relaxed staying , and Mr. Sadnani was very helpful with excursions planning and providing all required details ..also perfect hotel spot near to all transportations possible

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! Thank you for your wonderful feedback about our hospitality and the perfect location of our hotel. We are thrilled to hear that Mr. Gharib at the front desk and Mr. Sadnani were able to assist you with all your needs and made your stay comfortable and enjoyable. Your kind words will be shared with them, as it truly motivates our team to continue providing exceptional service. We look forward to welcoming you back for another relaxing stay in the future! Sincerely, Alina Zapopadko Hotel Manager

Disappointing Stay for Families: Lacks Basic Amenities and Service

Tripadvisor 评级 2.0/5

garg-vikas 经 TripAdvisor 认证的评论

The only advantage of this hotel is its convenient location near the metro station. However, our stay was disappointing, especially as an Indian family with a young child. We had requested a bottle warmer and a kids' bed during the booking, but at check-in, we were simply told these facilities were unavailable. The bed in our room was quite small, making it uncomfortable to sleep with a baby. Service was another issue. The reception team often took multiple calls to respond, and even basic requests like drinking water required numerous follow-ups, often taking around two hours to arrive. The kids' play area was also disappointing. It lacked toys, had no television, and most items were either broken or poorly maintained. There was no staff present to assist or supervise, which raised concerns for our child's safety. While the restaurant managers were courteous and helpful, we felt the general hotel staff were not welcoming to Indian families. Apart from the 365 restaurant managers, we rarely received a warm greeting. On the day of checkout, I asked for assistance with our luggage, but no one came for nearly two hours. We were repeatedly told someone would be sent but ultimately had to manage on our own. Even the checkout process lacked support; I ended up dropping our keys in a dropbox as no staff were available at the reception. Overall, our experience was far from what we expected for a family-friendly stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We sincerely apologize for the disappointing experience you had, especially as a family with a young child. Your feedback is invaluable, and we take your concerns seriously. We regret that the amenities you requested were unavailable and that the service you received did not meet your expectations. It is unacceptable that basic requests took so long to fulfill, and we will address this with our team to ensure improvements are made.We also appreciate your comments about the kids' play area and the lack of staff support. Creating a safe and enjoyable environment for families is important to us, and we will work on enhancing these facilities. Thank you for acknowledging the courteousness of the restaurant managers; we will ensure that your feedback is shared with them. However, we are sorry to hear that the overall service did not reflect the warm hospitality we strive to provide. Your experience during checkout is also concerning, and we will investigate this matter to ensure better support for our guests in the future. We hope you will consider reaching out to us directly at H6535-re@accor.com to discuss your experience further. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Alina Zapopadko Hotel Manager

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其他网络用户评价我们的酒店

  • 1,291 评论 9.6/10 位置
  • 1,835 评论 7/10 房间
  • 3,746 评论 9.4/10 服务
  • 30 评论 6.5/10 上网
  • 883 评论 6.3/10 清洁度
  • 628 评论 8/10 早餐
  • 100 评论 9.7/10 运动休闲
  • 10 评论 8.2/10 可持续性

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