ibis Cannes Mandelieu 3 stars

The first night of our holiday we had walked into the town centre to get food/ drinks for our apartment. we needed a taxi home but we couldn't find one we asked in 2 supermarkets if they knew where we could get a taxi from they both said if you go to Ibis hotel they will call a taxi for you. We went across and was served by an extremely rude member of staff behind the reception. we asked if she was able to help us call a taxi as we had been told by 2 places that we can get a taxi from this hotel. she rolled her eyes and signed and asked where we was going, as I went to get my phone out to give her the address she was like fine I will order you a taxi and walked off. She disappeared for about 5 mins and then came back to the drinks bar which was next to the reception and served a few customer. She then just walked past me and served someone who was waiting at reception. I waited patiently till she was free with the customer. I asked her did she manage to order us a taxi she shouted so loudly at me ' noooo im busy' even though she was just sat at her desk doing nothing and told us she was going to order us a taxi when she walked off. She then asked me for to find the address of where we needed to go, I had the address in my hand but before I got chance to say it she said you will just have to wait I am busy serving (as another customer had walked in at this point) my partner had to come in and take over from me trying to get a taxi as I was so embarrassed and upset at her shouting at me in front of others. After a good 30 mins or more of her saying she was busy she eventually started ringing a taxi for us, but whilst on the phone she was signing and rolling her eyes on several occasions. I was so upset as it was our first time in this country, we had no clue where we was going, it was dark and she was unwilling to help. I will never advice anyone to go back to this hotel unless they want to be shouted at.

in general the room, hotel reception and breakfast are good. Service room (cleaning service) not good

Very friendly and helpful people !

pre authorization was debit while the fee was paid when checked out. why double charge then no any feedback?

Central location in Mandelieu, close to the bus station. Easyto Get to the hotel from Nice Cote d’ Azur Airport by Express bus ( approx 30 minutes). In my view, a typical Business Hotel.