Novotel Liverpool Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 209

Gwarancja
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Novotel Liverpool Centre - Image 1
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, Wielka Brytania

Opis

O hotelu

  • Położony w centrum, w pobliżu centrum handlowego Liverpool One

  • Leisure facilities including swimming pool, Sauna and gym

  • Hotel uzyskał certyfikat Green Key

  • Pokoje rodzinne dla maks. 2 dorosłych i 2 dzieci.

  • Aby uzyskać 30% zniżki na Q-park Hanover dla gości hotelu, zarezerwuj miejsce.

Nasze pokoje

Lokalizacja hotelu

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
Wielka Brytania

Pozycja GPS:53.403169, -2.984534

Telefon
Faks +44 151 702 5110

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 209

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 228

Perfect location for shopping and Anfield stadium

Ocena na stronie TripAdvisor 5.0/5

892terries Rodziny - Opinia zatwierdzona w TripAdvisor

£89 for a family room, 3 of us not bad huh. On arrival we were told we had been upgraded to an executive suite...nice thank you However 1 queen bed (which wd had booked anyway) and a sofa bed for my son No third bed made up No towels for the 3rd person No cup or glass for 3rd person Went to reception and was told maid will be on way.. no maid So I approached reception as we were quite keen to explore but didn't want to get back late to find No bed for my son. Receptionist this time wanted to charge me for the 3rd person!!!! Had to prove through booking.com that I had paid for 3 people Headed out and returned with exactly what I had actually ordered, also did hear reception tell all guests their rooms had been upgraded..not sure really if this was truth. Rooms though very very clean and bathroom immaculate Bit noisy on a Friday night as on a main street but this isn't a fault to the hotel Didn't eat here bit had a coffee and a game of pool £1.50 so ok no cash is taken here either which I guess is normal now 11 floors so big hotel lift working fine Breakfast was £16 BUT we didn't indulge Swimming pool was so cold But as a hotel I would return if I came back to Liverpool If your heading to Anfield receptionist will call a cab it cost us £12 however head to the bus station 4 min walk and it's £2 each and actually a nice route.

Dear Terrie S Thank you for taking the time to share such a detailed review of your stay. We're pleased to hear that you appreciated the upgrade and the cleanliness of the room and bathroom. However, we are very sorry to hear about the mix-up regarding your booking for three people and the lack of amenities for your son. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the confusion and the delay in resolving the issue. Please rest assured we will address this with our team to ensure that future guests receive the correct room setup and that any booking concerns are handled more efficiently. We're also sorry to hear the pool was colder than expected, and we will review this with our facilities team to ensure it’s comfortable for all guests. It’s great to know that despite these issues, you would consider staying with us again. We truly value your feedback and look forward to welcoming you back for a more seamless and enjoyable experience next time. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Worst Hotel Manager - Gilles

Ocena na stronie TripAdvisor 1.0/5

Dami O Opinia zatwierdzona w TripAdvisor

Made a complaint about my booking at the hotel! Was told by Gilles, the manager that I shouldn’t have made a booking I cannot afford and should walk out of their premises! Asking me to find a more affordable location for my family and I Hotel is dirty! With unpleasant staff. Manager is rude! Not worth your money. Booking.com also advised they process a refund and he refused! He said the money was too important to Novotel and cannot release my money! Looks to me the manager is pressured from their head office to get as much money as possible.

Service without a smile

Ocena na stronie TripAdvisor 1.0/5

danwaid Rodziny - Opinia zatwierdzona w TripAdvisor

Very unhelpful and ignorant evening shift staff, zero service minded that left me very frustrated and gave an unpleasant last impression. This hotel has previously otherwise experienced to be a quite good hotel on several previous visits. Such a shame to disappoint returning guests status member denying a trivial issue not to honor the free drink voucher I should receive as a ALL silver level member. Such a shame…..fortunately there are many other similar hotel options in Liverpool for future visits that are most certainly more service minded.

Modern hotel in Liverpool

Ocena na stronie TripAdvisor 4.0/5

schoobiecat Opinia zatwierdzona w TripAdvisor

Nice, clean hotel with larger rooms than expected. Not sure about the bathroom set up...sink separate from toilet, but it's not a deal breaker. (Shower and sink were separated from toilet) Beds OK, but not luxurious. Good price and overall value.

Dear schoobiecat, thank you for your positive review. We appreciate your feedback and are glad you enjoyed our modern and clean hotel with spacious rooms. Your comments about the bathroom setup and beds have been noted. We hope to welcome you back soon. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre.

Not a great experience.

Ocena na stronie TripAdvisor 3.0/5

691lindye Opinia zatwierdzona w TripAdvisor

I've just stayed with a group - 17 of us - and we chose to eat at the hotel each evening. For 4 nights, the only vegetables were cauliflower and broccoli, sometimes potatoes/chips. The cauliflower and broccoli were often very hard. On our last night, we complained and asked for peas which were provided! What excitement. The starters were always salad and on the first night there was a very nice looking potato salad. I couldn't even cut the potatoes. The food overall was very disappointing - it seemed that they weren't able to cater for a number of people. Some of us had trouble with the room keys when using the lifts and door locks. The staff were always helpful, the rooms were clean and it was nice to have a fridge and safe. It's in a good position, very near to restaurants, shops and the Albert Docks. I wouldn't stay there again though - sorry!

Dear Lindy, Thank you for taking the time to share your feedback after staying with us as part of your group. We’re pleased to hear that our staff made a positive impression with their helpfulness and that you found your room clean and well-equipped. Our location is indeed convenient, and we’re glad you enjoyed the proximity to restaurants, shops, and Albert Docks. However, we're truly sorry to hear about your disappointing dining experience and the issues you encountered with your room keys. We take your comments about the limited variety of vegetables, the preparation of the food, and the challenges with catering for a larger group very seriously. This feedback will be shared with our culinary and operational teams to ensure improvements are made. We’re also sorry that these issues left you feeling that you wouldn’t return to stay with us, but we appreciate your honesty. If you do decide to give us another chance in the future, we would love the opportunity to make things right and provide the experience you expected. Thank you once again for your valuable feedback. Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 351 Liczba opinii 9.6/10 Lokalizacja
  • 2 717 Liczba opinii 6.7/10 Pokój
  • 2 165 Liczba opinii 8.3/10 Obsługa
  • 27 Liczba opinii 6.2/10 Internet
  • 1 102 Liczba opinii 6.4/10 Czystość
  • 960 Liczba opinii 6.7/10 Śniadanie
  • 736 Liczba opinii 7/10 basen
  • 511 Liczba opinii 5.1/10 Dobra oferta cenowa

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