ibis Liverpool Centre Albert Dock - Liverpool One 3 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 159

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27 Wapping, L18LY LIVERPOOL, Wielka Brytania

Opis

O hotelu

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

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Lokalizacja hotelu

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
Wielka Brytania

Pozycja GPS:53.399925, -2.98709

Telefon

Dojazd i transport

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Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

FOGG'S

Zdjęcie nieumowne

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 2 159

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 629

Doggy Friendly Hotel To The Extreme And Unacceptable Level

Ocena na stronie TripAdvisor 3.0/5

Roy L Opinia zatwierdzona w TripAdvisor

Stayed at this hotel during last few days with friends. Have stayed at the hotel on several previous occasions in recent years. Great location and friendly staff. Staff have done a good job dressing the reception area for Christmas making the hotel warm and welcoming. Breakfast is basic but ok. On site parking is very useful. Room was looking a little tired. The heater did not work properly so room was too cold for me but after reporting to Reception maintenance resolved the issue with the heater. Bed this time was very hard impacting sleep quality. Significantly, I hadn't realised that the hotel now was dog friendly. For someone who is afraid of dogs this is a big no no! Noticed 5/6 dogs during our stay with their owners and all seemed to be staying on different floors? Suggested to me that there were no dedicated room for guests with dogs. I did ask Reception about this and they were surprised by the question and gave me the impression that there were NO DEDICATED rooms for dog owners and their dogs. Not hygienic and unacceptable surely for non-dog guests like me. I actually complained to Reception about dogs being allowed to accompany their owners in the breakfast room. One owner was walking his dog around the buffet counter while collecting his food, patting his dog in the process. The Receptionist agreed with me that it was not acceptable but did nothing about it. Come on IBIS this is surely unhygienic and unacceptable practice to your guests regardless of if there dog owners. Standards have slipped and won't be staying here again!

Dear Roy, Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, friendly staff and festive decorations. However, we regret that your experience was marred by concerns related to our pet-friendly policy. We understand that this aspect can be challenging for guests who may not be comfortable around dogs. While we strive to create an inclusive environment for all our guests, we are committed to ensuring that hygiene and comfort levels are maintained throughout the hotel. Your comments regarding the presence of dogs in the breakfast area have been noted, as we take such matters seriously to uphold our standards. We sincerely apologise for any inconvenience you experienced with your room's heating and the quality of your bed. Your feedback is invaluable, and we will be reviewing these matters to enhance our guests' experiences in the future. Thank you once again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Convenient location

Ocena na stronie TripAdvisor 4.0/5

Liz W Rodziny - Opinia zatwierdzona w TripAdvisor

Helpful and approachable staff. Good to have parking available (at a reasonable cost). Rather difficult to get the room temperature to an acceptable level because of the location of the heater unit

Dear Guest, Thank you for your kind feedback regarding our location and staff. We appreciate your comments about the parking facilities. We will take note of your concern regarding the room temperature for future improvements. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

A tired hotel and a poor service experience.

Ocena na stronie TripAdvisor 3.0/5

OnAir59771569529 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Various minor gripes added up to a disappointing stay. Breakfast items regularly ran out. sSome of the guest interactions at reception left a lot to be desired: very curt and abrupt. When I arrived in the room there were used tissues unflushed in the loo, which I chose to overlook because everything else seemed fine, but it soon began to feel like a pattern. Little thing, but the coathangers had those little spring loaded clips on for hanging items, and all were broken. On the upside, the barriers for the car park were also not functioning, so I paid for three days’ stay and didn’t have to worry about per-hour charges after 12pm on departure day. For an Accor hotel, this was really not a great experience.

Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise for the inconveniences you faced, particularly with the breakfast service and the cleanliness of your room. Please rest assured that your comments regarding the interactions at reception and the condition of the coathangers have been noted and will be reviewed to improve our service standards. We strive to maintain a high level of quality and it is disappointing to learn that we did not meet your expectations during your visit. Your insights are invaluable in helping us enhance our guest experience. We appreciate your understanding regarding the parking situation and are glad to hear that it provided some ease during your stay. Thank you once again for your comments and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

A very pleasant stay

Ocena na stronie TripAdvisor 5.0/5

pamanddeneastwood Opinia zatwierdzona w TripAdvisor

Well, we were pleasantly surprised after reading mixed reviews. The room was warm and cosy, beds were very comfy, everywhere clean. staff were helpful and pleasant, the breakfast was good, not too much choice for evening meal, but what we had was tasty. Could have done with some comfortable seating in the bar area. The location was perfect, within easy reach of city centre, the magical mystery tour is a must if you like the beatles. Also the museum of music is good value for money, plenty to see in there and a nice trip down memory lane. I would definitely recommend this hotel.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a very pleasant stay and enjoyed the warm and cosy room, comfortable beds, cleanliness, helpful staff and good breakfast. We appreciate your comments regarding the evening meal choices and the bar area seating, as guest feedback is important to us for improvements. We are glad you found our location convenient and enjoyed the nearby attractions. Your recommendation means a lot to us. Should you have any further suggestions or feedback, please feel free to contact us. We look forward to welcoming you back in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Too expensive for the no frill hotel and a charge for the carpark

Ocena na stronie TripAdvisor 1.0/5

Diana B Opinia zatwierdzona w TripAdvisor

Location was the only benefit. They even charge to park on site!! Receptionist was so rude and unfriendly, certainly not a good advert for Liverpool. Bathroom door didn’t fully close and being a wet room, we got wee feet whilst using the mirror. One electric socket.

Dear Diana, We appreciate your feedback and apologise for the issues you encountered during your stay. We strive to provide a comfortable experience at a fair price. Please note that our parking charges are in line with the area's standard rates. We will address the concerns you raised regarding the bathroom door and amenities in the room. We value your feedback as it helps us improve. Thank you for highlighting the location as a positive aspect of your stay. We hope to have the opportunity to welcome you back and exceed your expectations. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 363 Liczba opinii 9.6/10 Lokalizacja
  • 3 415 Liczba opinii 5.8/10 Pokój
  • 2 470 Liczba opinii 8.5/10 Obsługa
  • 46 Liczba opinii 4.8/10 Internet
  • 1 879 Liczba opinii 3.8/10 Komfort
  • 1 499 Liczba opinii 6.9/10 Czystość
  • 1 242 Liczba opinii 7.6/10 Śniadanie
  • 977 Liczba opinii 7.1/10 Dobra oferta cenowa

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