信息短信

雅高集团旗下的富国岛翡翠湾高级公寓酒店 5 星

客户意见评级 4.6/5 2,209 评论

安心悦界(ALLSAFE)认可酒店

预订此酒店
1

保证最优惠房价

怎么运行的?
+ 16 服务

酒店其他优惠

  • 度假村全新开业

  • 745 间不同类型的客房和套房,可满足各种需要

  • 距离香岛缆车 10 分钟路程

  • 距离富国岛机场 25 分钟路程

  • 色彩缤纷、风格现代的国际度假村设计

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 儿童服务
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 洗衣房
  • 精品店/购物 付费服务
  • 行李员
  • 礼宾服务
休闲和活动
  • 游泳池
  • 健美中心
  • 护理
  • 儿童服务
  • 海滩和水上运动
  • 其他体育活动
餐饮
  • 房价含早餐
  • 2 餐厅
  • 3 酒吧
  • 客房服务
商务服务
  • Web Corner on a Mac

酒店位置

雅高集团旗下的富国岛翡翠湾高级公寓酒店

Khem Beach
An Thoi Town
Phu Quoc District
920000 富国岛
越南

电话: +842973927777

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    PHU QUOC 达到 18.5公里 / 11.5 英里

GPS :10.035024, 104.027621

我们的客房

酒店餐厅和酒吧

MERCATO

美食类型: 国际

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

  • 周一 -
  • 周二 -
  • 周三 -
  • 周四 -
  • 周五 -
  • 周六 -
  • 周日 -

CLUB HOUSE

美食类型: 其它烹饪方式

Opening daily from 11:00 - 22:30, this airy restaurant is situated near both the beach and pool, offering menus that highlight fresh seafood and fish with local products and international cooking.

  • 周一 -
  • 周二 -
  • 周三 -
  • 周四 -
  • 周五 -
  • 周六 -
  • 周日 -

ROOFTOP

在屋顶酒吧欣赏 360 度的海景。菜单包含西方风味的餐前小吃、烤肉和小食。

非合约照片

  • 周一 关闭
  • 周二 关闭
  • 周三 关闭
  • 周四 关闭
  • 周五 关闭
  • 周六 关闭
  • 周日 关闭

POOL BAR

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

非合约照片

  • 周一 关闭
  • 周二 关闭
  • 周三 关闭
  • 周四 关闭
  • 周五 关闭
  • 周六 关闭
  • 周日 关闭

DELI CAFÉ

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

非合约照片

  • 周一 关闭
  • 周二 关闭
  • 周三 关闭
  • 周四 关闭
  • 周五 关闭
  • 周六 关闭
  • 周日 关闭


雅高集团旗下的富国岛翡翠湾高级公寓酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

2,209 评论

tripadvisor

TripAdvisor 评级 4.5/5

456 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Amazing..

Tripadvisor 评级 5.0/5

Catalinanhi Business - 21/03/2021 经 TripAdvisor 认证的评论

Thank you to Premier Residence's Team. You did a great job to give me feel like home. I appreciate Mr NGHIA at reception. He is the best. Helpful and professional. I don't find any negative things after 3 times staying for 3 weeks. Bravo. I will definitely go back here for my next trip. Thanks again

Xin chào Ms. Nhi Nguyen, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Nghia, he really appreciate for your compliment. Thank you for your sharing. I am grateful to hear that you “will definitely come back” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

还不错

客户意见评级 3.0/5

匿名 情侣住宿 - 23/02/2021 所有已确认评论

整体还不错

Dear L. Congchao, Xin chào, We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. I am sorry to hear that we have many things did not meet your expectation during your stay. Trust me this is not the level of service that we want to extend to our valued customer. We are taking it seriously and we are looking to it to avoid such issues in the future. We appreciate your sharing your concerns and we would love to have you back to see the improvement we have made. Sincerely, Linh Ha Personal Assistant to General Manager

住宿環境不錯

客户意见评级 4.5/5

Ethan 情侣住宿 - 31/01/2021 所有已确认评论

飯店住起來很舒服,適合全家人來放鬆。缺點是離市區較遠,如果沒有交通工具,除了吃飯店餐廳其他選擇不多

Xin chao Wei Chi C., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to shuttle bus to center has been sent to appropriate leadership team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

住宿品質好

客户意见评级 5.0/5

L. C. M. 单人住宿 - 06/12/2020 所有已确认评论

良好服務與環境,在旅館渡過了快樂的渡假時光

Xin chào Chien m. L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

內裝好棒

客户意见评级 4.0/5

Ting Y. C. 情侣住宿 - 03/08/2020 所有已确认评论

飯店內的床躺起來很舒服,想問床的牌子是什麼

Xin chao Ting Yu C., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. According to your question related to our bed, kindly to inform that the mattress is Dunlopillo brand and the rest is Ha Thanh company (Vietnamese brand). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

住得很放鬆

客户意见评级 4.5/5

Lily Y. 朋友住宿 - 01/07/2020 所有已确认评论

很放鬆、自在

Xin chao Lichun Y., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. May I invite you to contact us via hb… for further details of your Breakfast experience so we could have a clear picture of how we should improve in the future? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

位置好,住的不錯

客户意见评级 3.5/5

匿名 情侣住宿 - 16/06/2020 所有已确认评论

無機場接駁車,但有富國公車巴士有到,沒有提供資訊。房門走廊為密閉空間,聲音易傳導到房間,造成吵鬧。飯店無提供棉花棒,冰箱不冷,無法曬衣。 飯店私人沙灘為小浪的細白沙灘,海水清透可見底及小魚,可使用小艇玩耍,泳池大及多。

Xin chào Ching Hung H., On behalf of Premier Residences Phu Quoc Emerald Bay, I would like thank you for your stayed with us and taking the time to tell us about your experience at the Premier Residences Phu Quoc Emerald Bay. At Premier Residences, we always strive to provide a superior service experience and take pride to in ensuring our customer’s satisfaction therefore your feedback is very important to us. And unfortunately, your experience did not meet your expectations. I am sorry for this inconvenience and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Le Guest Experience Manager

干净,管理好,环境好,住得不错。

客户意见评级 5.0/5

Zhangwenbo 家庭住宿 - 18/02/2020 所有已确认评论

酒店不错,干净,管家服务到位,不错的体验。

Xin chao Wenbo Z., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

环境好

客户意见评级 4.0/5

匿名 家庭住宿 - 10/02/2020 所有已确认评论

环境好,服务质量好

Xin chao Qing S., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

位置好,住得舒服

客户意见评级 5.0/5

匿名 家庭住宿 - 05/02/2020 所有已确认评论

各方面都很满意

Xin chao Yun G., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

超级棒的住宿体验,最美的假期在富国岛

客户意见评级 5.0/5

Y. Z. 家庭住宿 - 03/02/2020 所有已确认评论

房间非常棒,太棒的视野,太棒的泳池

Xin chao z. Y., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

住的不错

客户意见评级 4.0/5

彭. 家庭住宿 - 01/02/2020 所有已确认评论

里面的中餐和晚餐餐厅比较少。

Xin chao Tao P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

整洁舒适,泳池和海滩很漂亮。

客户意见评级 4.0/5

Erik 家庭住宿 - 01/02/2020 所有已确认评论

整体都不错,有两个小建议。第一,房间内没有配备足够的洗漱用品;第一,淋雨的热水使用10分钟左右就会逐渐变冷。希望可以改善!

Xin chao Ke Ren F., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. As a part of Planet 21 – environmental protection, we are trying to use plastic as less as possible so we have setting up the card in the bathroom to inform that whenever guest would like to have amenity we are always at your service. Your honest feedback regarding to our hot water has been sent to our Chief Engineering for his review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Very pleasant stay

Tripadvisor 评级 4.0/5

SuChow8812806 31/01/2020 经 TripAdvisor 认证的评论

My 4-night stay in the hotel was a pleasant one. The breakfast area is large and I didn't need to queue for having breakfast. There are also different combinations of seats that fit families of different size. There are large variety of food provided in the breakfast. The swimming pool area is huge with ample sunbeds with different needs, e.g. for sun bathing or for hiding in the shade. The staff is working their best to keep the swimming pool very clean. The beach is also spotlessly clean and the sand is fine. The standard 45sqm room is inclined to be small (maybe, this area includes the balcony as well). The hot water in the room is good in pressure and fast in adjusting the temperature. Overall speaking, the room is value-for-money. There are few things for it to improve in order to get up to a 5-star standard. 1. There are too few restaurants in the hotel and the menu choices can further be improved. I had buffet dinner in the hotel once and it would be better if there are more choices of meat and more choices of dessert. There are no other restaurants out of the hotel except those next door - JW Marriott, but those are more pricey. You need to take taxi (quite costly in Phu Quoc when compared to other Vietnam cities' standard) to nearby area to have meals. 2. It would be better if there is one more trash bin in the toilet in addition to the bin next to the toilet bowl. The kitchenette next to the door seems to be useless as there are no heater / microwave oven in the room, though there is a range hood that connects to no exhaust pipe. 3. I had the spa treatment twice. In the first time, I used it in the morning, the amenities in the changing room are well organized. But when I used it in the afternoon, I found that there are no bathrobe and undergarment in the locker. I had to ask for it from the staff. The locker key didn't work, so I didn't lock up my clothes during my treatment. I did report the malfunctioning of the lock after the treatment. Hope that all these can be improved. 4. As the hotel is a bit remote, it would be better if it can provide complementary shuttle bus service to and from the airport. Moreover, as the taxi fare is a bit pricey, it would be better if the hotel can help to hire cars with driver for guests to move around the island with higher level of convenience.

Xin chao SuChow8812806, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Your honest feedback regarding to our restaurant, set up in the room and Spa, and shuttle bus to and from the airport already share with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

海水挺清澈 不过房间很臭

客户意见评级 3.0/5

匿名 家庭住宿 - 30/01/2020 所有已确认评论

南岛东边性价比最高的酒店,可以看日出,每天早上都有人来清理沙滩垃圾很棒。但是房间很臭,不提供一次性牙刷和拖鞋需要自己准备!

Xin chao Xu L., On behalf of Premier Residences Phu Quoc Emerald Bay, I would like thank you for your stayed with us and taking the time to tell us about your experience at the Premier Residences Phu Quoc Emerald Bay. First of all, please accept my sincerest apologize for the inconvenience regarding to the smell in the room that you met during your stay. For sure we will change you to another room if we know this information during your staying. Secondly, kindly to inform that as a part of Planet 21 – environmental protection, we are trying to use plastic as less as possible so we have setting up the card in the bathroom to inform that whenever guest would like to have amenity we are always at your service. Finally, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

服务很好

客户意见评级 5.0/5

Zhuyan 家庭住宿 - 28/01/2020 所有已确认评论

酒店的每个员工都能让你有宾至如归的感觉,服务很好,我很喜欢这家酒店,和万豪公用一个沙滩,沙质还不错,特别每天傍晚退潮时候露出的浅滩,特别好玩

Xin chao Yan Z., On behalf of entire team, I would like to thank you for taking the time to write a lovely review about your stay at our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with the Platinum member. Your nice compliment on our service will be sharing with all the team, especially the girl you met at concierge and also at the restaurant. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

5 star Hotel

Tripadvisor 评级 5.0/5

linhpnguyen12 26/01/2020 经 TripAdvisor 认证的评论

Our family love it , it’s beautiful hotel , the view , services , food over all are excellent . We want stay there one more but they booked . Next vacation we will stay there longer , it’s so relaxed stay . I really recommend . We got free up grade our room . We love a penhouse , so beautiful Thank you Premier Hotel

Xin chao linhpnguyen12, We very much appreciate your lovely review about your holidays at Premier Residences Phu Quoc Emerald Bay. Your comment really make our day and encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back soon. Sincerely, Hang Le Guest Experience Manager

硬件很好,海滩很好,虽然离房间走路要七八分钟。

客户意见评级 4.5/5

麦. 家庭住宿 - 24/01/2020 所有已确认评论

整体不错,早餐也很好,服务人员还比较到位。就是午餐晚餐无论酒店内部还是外部没有性价比高的选择。周边没有餐饮配套,酒店内部的又比较贵,自助一个人180

Xin chao Miao M., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

接机

客户意见评级 4.0/5

情侣住宿 - 11/01/2020 所有已确认评论

都还可以 希望增加接送机

Xin chao Jie C., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your sharing regarding the shuttle bus will share Front Office Manager to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Nice place with a large pool area

Tripadvisor 评级 4.0/5

soeedy_74 Family - 11/01/2020 经 TripAdvisor 认证的评论

Nice place with a large pool area. The service is good and the resort is clean. The menu unfortunately is somewhat limited in the restaurants which s a pity as there are not many other restaurants nearby. The amout of sun chairs around the pool is also quite limited so the hotel should get a few more of those. The English speaking skills of the staff is also somewhat limited even if there are a few empolyees that it was easy to communicate with. Our room was excellent for a family of 4 as it was about 135 m2 with a private pool.

Xin chao soeedy_74, On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding the menu and sun chairs already shared with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

我们最新的 20 评论

合作伙伴包含 TripAdvisor

我们位于周边的其他酒店

我们位于 富国岛 的所有酒店