雅高集团旗下的富国岛翡翠湾高级公寓酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 845 评论

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雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 1
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 2
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 3
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 4
Khem Beach, Phu Quoc Special Zone, An Giang, 920000 富国岛, 越南

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酒店其他优惠

  • 时尚的富国岛度假村坐落在美丽的 Kem 海滩上

  • 酒店设有 752 间客房及套房，包含 7 栋别墅，不同房型可满足各类住宿需求

  • 10 分钟即可抵达日落小镇和 Sun World Hon Thom 缆车站

  • 距离富国岛国际机场 25 分钟路程

  • 适合家庭的游泳池和适合各个年龄段客人的水上滑梯

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酒店位置

雅高集团旗下的富国岛翡翠湾高级公寓酒店

Khem Beach, Phu Quoc Special Zone, An Giang
920000 富国岛
越南

GPS:10.035024, 104.027621

电话
传真 +84 297 3927 778

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  845 评论

TripAdvisor 评级  4.6/5  1,099 评论

卓越奖 2025

Very Good

Tripadvisor 评级 5.0/5

동현 한 经 TripAdvisor 认证的评论

This hotel is very clean and the staffs are very kind. Especially LINH is amazing! I recommend this hotel to everyone.

Good stay with lots of activity

Tripadvisor 评级 4.0/5

Khánh Duy N 经 TripAdvisor 认证的评论

Room D621. We have some issue with the door lock. Otherwise the whole experience was good. Very nice staff. The pool was nice and good access to the beach.

Kì nghĩ đáng nhớ

Tripadvisor 评级 5.0/5

Escape58949947418 经 TripAdvisor 认证的评论

Premier Residences offers a truly pleasant and comfortable stay. The rooms are spacious, clean, and well equipped, suitable for both short and long stays. The breakfast buffet is a highlight, featuring a wide variety of Asian and Western dishes that are fresh and delicious. Most impressive is the friendly, professional, and attentive staff at the front desk and restaurant, who always provide warm and helpful service, making guests feel welcomed throughout their stay.

Not worthy of a 5-star rating

Tripadvisor 评级 1.0/5

Josh W 经 TripAdvisor 认证的评论

I genuinely cannot understand how Premier Residences Phu Quoc is rated as a 5-star hotel. Nothing about the experience compares favourably with other 5-star properties I’ve stayed in. As a Platinum member, where the expectation is that service should go above and beyond, it was even more disappointing to see the basics handled so poorly. Communication prior to arrival was weak. I contacted the hotel twice regarding scuba diving, which is listed on their website. The first response didn’t properly answer my question, and the second enquiry was ignored entirely. The airport transfer was significantly late, with no communication, explanation or apology. When I followed up via the hotel’s WhatsApp number, I was again ignored. To make matters worse, the taxi driver attempted to sell me his own services for the rest of my trip despite already being late. Check-in was chaotic and extremely inefficient. Each check-in appeared to take around 15 minutes, which felt excessive and poorly managed - again surprising given Platinum status is meant to offer a smoother arrival experience. The room itself was very basic with a poor layout. The bed was extremely uncomfortable - two single beds pushed together with multiple mattress topper sections, creating an uneven sleeping surface. For a “suite”, this was not what I expected. The balcony also lacked a deckchair, which feels like a very basic expectation at this level. Breakfast was okay at best. There were fresh cooking stations, which were fine, but much of the food was very basic. The overall experience felt chaotic, more like a conveyor belt than a relaxed 5-star breakfast. The pool area was okay, but there were not enough sunbeds for the number of guests. Many were left unused for hours with towels on them - something that could easily be better managed. The adults-only pool consistently had children in it, suggesting poor enforcement or unclear signage. Beach sunbeds were also tightly packed, and on multiple occasions none were available, resulting in me paying for a sunbed at a nearby beach restaurant instead. The staff didn’t do anything overtly wrong, but the service felt very transactional. There is clearly an opportunity for better training around guest experience. The one exception was the gentleman who showed me to my room - he was polite and welcoming. Finally, I was woken by a phone call from the spa after 10pm. I hadn’t used the spa at all and still don’t know why they called - contacting guests at that time without clear reason is completely unacceptable. Overall, this hotel falls well short of 5-star standards. For Platinum members in particular, this experience was disappointing and did not come close to the level of recognition or service promised. I would not recommend staying here at this price point.

Poor staff

Tripadvisor 评级 2.0/5

vb2626 经 TripAdvisor 认证的评论

Still staying with a night left to go. Check in was an ok experience, after being told to wait 10 minutes so I could go with my bags rather than the bags coming to my room afterwards. E block where the king rooms are located is very old and rooms have alot of wear and tear and would be a 3/4 star at best. The vast majority of the staff cannot speak English and rely on Google Translate. Speaking of staff, they are very understaffed and they look quite miserable. Breakfast is just absolute chaos. Anybody can walk in here and take a seat and sit down. Every staff member hee is just filling up food. No greeting from anybody and they actually just barge past you yo get to where they are going. Nobody asks you about allergies either. Coffee and juices taste very cheap and are of poor quality. Food is OK. There are simply not enough loungers around the pool and beachside, and it involves a morning run to get one, if that's your thing. The food and drink prices here compared to the rest Vitenam is very expensive. Many people get food and drink from across the road and bring it in. Foam party and kids car racing all chargeable. Half of the pool area closed for some reason and no explanation. The place is not what quite what it seems on the photos. Save your money and book elsewhere in this island. Glad we are only here for 3 nights.

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其他网络用户评价我们的酒店

  • 1,083 评论 8.9/10 位置
  • 2,124 评论 7.8/10 房间
  • 2,511 评论 8/10 服务
  • 23 评论 7.9/10 上网
  • 1,430 评论 9.5/10 沙滩
  • 1,403 评论 9.2/10 早餐
  • 1,316 评论 9.6/10 游泳池
  • 915 评论 7.4/10 清洁度

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