雅高集团旗下的富国岛翡翠湾高级公寓酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 827 评论

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雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 1
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 2
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 3
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 4
Khem Beach, Phu Quoc Special Zone, An Giang, 920000 富国岛, 越南

描述

酒店其他优惠

  • 时尚的富国岛度假村坐落在美丽的 Kem 海滩上

  • 酒店设有 752 间客房及套房，包含 7 栋别墅，不同房型可满足各类住宿需求

  • 10 分钟即可抵达日落小镇和 Sun World Hon Thom 缆车站

  • 距离富国岛国际机场 25 分钟路程

  • 适合家庭的游泳池和适合各个年龄段客人的水上滑梯

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酒店位置

雅高集团旗下的富国岛翡翠湾高级公寓酒店

Khem Beach, Phu Quoc Special Zone, An Giang
920000 富国岛
越南

GPS:10.035024, 104.027621

电话
传真 +84 297 3927 778

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  827 评论

TripAdvisor 评级  4.6/5  1,084 评论

卓越奖 2025

Good in general

Tripadvisor 评级 5.0/5

RitchieK18 经 TripAdvisor 认证的评论

Free shuttle is great. Book in advance. Commute is convenient too. Hao has been helpful and squeeze me in to the next bus.

Dear Ritchie K18, Thank you for your positive feedback. We are pleased to hear that you enjoyed our complimentary shuttle service and found it convenient. We will certainly commend Hao for his exceptional assistance. Your satisfaction is important to us. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

친절

Tripadvisor 评级 5.0/5

Companion47116560731 经 TripAdvisor 认证的评论

hao is verygood, and very kind employee . —- thank you, HAO :)

Just a drink at the Herring bar

Tripadvisor 评级 5.0/5

Nicole G 经 TripAdvisor 认证的评论

I came to the Herring bar, after walking on the beach. I was immediately greeted with a smile and felt so welcomed by Nhu . She was friendly and quickly took my order. Everything was smooth and I am happy to have found the Herring bar. Beautiful views of Khem beach. Thank you, Nhu

Did not live up to expectation

Tripadvisor 评级 3.0/5

lynnej0hns 经 TripAdvisor 认证的评论

Was looking forward to a few nice relaxing few days South of the island as we first stayed up North and was busy doing tourist things there. We stayed in a big resort up there and it did not feel big and noisey as this hotel. The foyer is loud and not very attractive or appealing. The breakfast restaurant was very disjointed and yes there is a lot of food on offer but not the best quality besides the breads. Found the food cold and people serving the food not very friendly. So we lived off bread for the 4 days we were there , tried to get eggs cooked but they were undercooked and could not get the chef to understand to cook it more . The pools are big and extensive and while walking around the resort we saw the signs to say Adult Pool thinking oh yes we can enjoy the pool without kids splashing and been loud nice way to relax but this was not the case. I complained to guest relations and they said they would sort it out but nothing was done. Emailed a complaint in and was told that it was not an adult pool only but parents with children can use these pools . They sent me a photo of the pool regulations which clearly says no excessive noice , no booking of lounge chairs while absent. These rules are not followed up by life guards . Lots of empty pool lounges with towels draped on them but nobody there and they stayed empty until midday. So found it difficult to get lounges as these were taken by breakfast time but not used until lunch.

Xin chào lynnej0hns, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our resort didn’t meet your expectations. We’d like to clarify the regulation regarding our adult pool. While it is designated as an adult pool, children are welcome to use it under the supervision of their parents or guardians. We understand that you were hoping for a quieter, more relaxing environment, and we apologize if this caused any inconvenience. Regarding the issues you raised with the breakfast restaurant, we truly appreciate your comments and will address them with our team to ensure improvements in food quality and service. We also take your concerns about pool lounge chairs very seriously and will reinforce the importance of adhering to our poolside regulations, including ensuring chairs are not reserved without use. We value your feedback and will continue to work on enhancing our guest experience. We hope to have the opportunity to welcome you again in the future under better circumstances. Warm Regards,

Chill and relax ambient

Tripadvisor 评级 5.0/5

Mobile42782598563 经 TripAdvisor 认证的评论

Friendly and helpful staffs . Clean and chill ambient. Feeling relaxed and recharge of all the things that we having here. Highly recommended if you plan to come Phu Quoc Sunset town area.

Dear Darius, Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you enjoyed the relaxing atmosphere and found our staff to be friendly and helpful. Your recommendation is greatly appreciated, and we hope to welcome you back soon. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

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其他网络用户评价我们的酒店

  • 1,033 评论 8.8/10 位置
  • 2,044 评论 7.8/10 房间
  • 2,417 评论 8.1/10 服务
  • 23 评论 8.5/10 上网
  • 1,375 评论 9.5/10 沙滩
  • 1,341 评论 9.2/10 早餐
  • 1,286 评论 9.5/10 游泳池
  • 877 评论 7.5/10 清洁度

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